Customer Reviews for Storage Solution Center
(Concessionnaire U-Haul dans le voisinage)

203 évaluations

1728 Seminole Trl   Charlottesville, VA 22901
(100 yards north of Rio Rd & Rt 29 on the southbound side of Rt 29)

(434) 227-5842

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(434) 227-5842

1728 Seminole Trl
Charlottesville, VA 22901
(100 yards north of Rio Rd & Rt 29 on the southbound side of Rt 29)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Site was ready for my rental reservation, all went extremely well. Vehicle was clean, fueled and ready to go. Agent was very friendly & accommodating. Highly recommend this location!

Bruce F. 
Évaluation :
1

Make sure that everyone at my place of work which is the main hospital of Charlottesville knows how I got screwed from the mileage that I did not go . I am sure that this will affect business. Everyone needs to know not to rent through U-Haul

Ashley B. 
Évaluation :
5

Very friendly staff - easy to work with and storage unit was very clean and easily accesible! Merci.

Mariela B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Daniel H. 
Évaluation :
5

We'd been a tenant for almost 4 years. The staff from SSC had been there for us every time we needed them, including switching units when our storage needs changed. Every interaction was a positive one! Thank you, Mark!

BENJAMIN M.  |  Expérience générale 
Évaluation :
5

clone THIS operation for ALL uHaul offices! Mark, Suzanne & that team are the BEST

DOUGLAS B. 
Évaluation :
5

Awesome staff, very helpful, always smiling and professional. Extremely happy with the service and will certainly recommend

Ibrahim O.  |  Expérience générale 
Évaluation :
5

Merci.

brigitte p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigitte P. 
Évaluation :
5

The key drop was off is so convoluted that I was ready to just wait for the staff to get back from lunch. Gotta be a better way then what's in place.

Randolph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S.  |  Expérience générale 
Évaluation :
5

a more distinctive sign to make it easier to find the place.

HUSSAMMARWAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raelissa G. 
Évaluation :
5

Wonderful customer service on both the pickup and dropoff!

DRAKECAMERON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro A S. 
Évaluation :
5

Not a thing.

BRIANGERARD C. 
Évaluation :
4

Our reservation was for 9 am, yet it took until 9:15 am for the clerk to arrive. He offered no apology. This worked out OK for us, but if we had been on a tight schedule, this would not have been acceptable. Please encourage your employees to strive for promptness and good customer service.

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigitte P. 
Évaluation :
5

Mark and his team are always professional, courteous, and friendly! They go above and beyond for all of their customers! Fortement recommandé!

Megan F. 
Évaluation :
5

Excellent service and equipment.

Michael G. 
Évaluation :
5

Excellent emplacement!

Alan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell D. 
Évaluation :
5

Great!!!

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xujie Z. 
Évaluation :
5

The gentleman I dealt with was absolutely wonderful.

Kyle M. 
Évaluation :
5

Nothing; great staff, clean truck, good value.

Steven R. 
Évaluation :
5

Fix the web site for returning the truck. It would not let me go past the return location page.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald T. 
Évaluation :
4

The location is not an issue, the customer service from Mark was excellent. The problem was with the overall experience with u haul! Everything from booking the truck to picking it up and dropping it off was a one big cluster, headache and inconvenience. I would not recommend uhaul after this past experience. Even though I selected the mobile pick up. I still had to call uhaul in order to pick up and drop off the truck because the persons who places my order over the telephone didn't do it properly. I It took me mover 2 hours just to pick up the vehicle because I was on hold for so long.

Antwaine C. 
Évaluation :
5

I am completely satisfied-great service, good vehicle, smooth process.

HARRYCONWAY L. 
Évaluation :
5

I don't know. I was completely satisfied with everything.

Harry L. 
Évaluation :
5

I had showed up at the Uhaul location at 1525 Putt Putt Pl, Charlottesville, VA 22901 without previously booking online. I needed a Uhaul and storage unit same day. The location on Putt Putt did not have Uhal available in the size I needed and, even though the office was closed for on-line only, the attendant (who had seen us outside as he was outside himself) called (from the parking lot using his ?personal cell phone) the location on Seminole Trail and confirmed they had what we needed and referred us over. My experience at Seminole was pleasant and the attendant was professional. The entire process was easy and smooth!

JAMESVICTOR N. 
Évaluation :
5

Very courteous and helpful!

Elsie T. 
Évaluation :
5

Wonderful customer service. Convenient parking. Fair pricing. Excellent equipment.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roosevelt H. 
Évaluation :
5

Last minute need, turned it around in less that 30 minutes! Great job!!!

Don T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabin J. 
Évaluation :
5

I have come to believe that customer service in the U.S. has truly declined in the past few years -- however, that is not the case at all with Storage Solution Center! Both Mark and Faith were fantastic, friendly, and very much customer service oriented. I will certainly return for all future U-Haul needs.

SALVADORE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

This location is exceptional. The equipment was clean and clearly well taken care of. The owner made the rental process easy and easily addressed all of my questions. Great job. 10/10

DANIELALEXANDER N. 
Évaluation :
5

excellent customer service. easy to use protocols. good equipment.

Michael C. 
Évaluation :
5

wonderful customer service

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILOS A. 
Évaluation :
5

This was a very pleasant experience. I will be using this location in the future.

Shelley T. 
Évaluation :
5

Thank you Dana for exceptional service.

Irma G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

The people you have working at this location is terrific; however, your automated reservation system leaves much to be desired.

Don M. 
Évaluation :
5

Staff always courteous, knowledgable, and helpful. Reservation always ready to go at specified pick-up time.

ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug S. 
Évaluation :
5

Made me laugh in the middle of a stressful move. That shall not be forgotten.

James W. 
Évaluation :
5

Excellent Customer Service!!!

James W. 
Évaluation :
1

I'm very unhappy with this young man's recall efforts. The internet was out, I could not sign ANYTHING except a small piece of paper he asked me to sign (did not get a copy). I am being charged for CWD coverage 10 and I explicitly told him no when he asked AND when I filled out the application online I checked no. Please check the online application because I received an email saying my rental was ok'd. I also called him and told him that I did not want pads and that the email responding to me had me down as having ordered pads. I did order a dolly but received no dolly...and he also acknowledged that. I filled the gas up to over the 3/4 mark at Sam's club and have the receipt for that. I have the actual mileage at 0,6 not 0,5 but t hat doesn't matter. I am asking you to check the many times I have rented from you to verify that I NEVER ...not even once. Got that coverage. He told me "That's the last time I ever trust anybody" which is such a crock. Let me assure you now, that this 10 needs to come off my bill because I did not ask for it. He was in too much of a hurry to get out of there because he had to be somewhere else. He darn sure did trust me and I was definitely trustworthy, and resent being taken advantage of. Very Sincerely, Brigitte Powell office #434-817-9200 cell number 434-465-1433

brigitte P. 
Évaluation :
5

The service and van rental were top notch. Will definitely return and recommend to others.

Joel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guienevere A. 
Évaluation :
5

Called for reservation at last minute and staff still made it work for me in spite of high demand. Very grateful. Always smooth transactions.

Ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey G. 
Évaluation :
5

Whenever I rent a van from Storage Solutions, it is always there on time, clean, fueled, and ready to go. Staff always takes good care of me.

Ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gururaj S. 
Évaluation :
5

Staff clearly explained how charges would work and made sure van was ready when I got there. Great service.

Ray W. 
Évaluation :
5

Friendly and accommodating staff.

Ray W. 
Évaluation :
5

ABSOLUTELY NOTHING YOU ALL ARE JUST GREAT

MILDRED C. 
Évaluation :
5

Excellent friendly service

Andy M. 
Évaluation :
5

Excellent service!

barbara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brigitte P. 
Évaluation :
5

Brand new van I rented, drove well, and the people were nice and knowledgeable

Austin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

I have dealt with several businesses and locations like this one-and this one is outstanding. It was easy to arrange and the service was excellent. The gentleman we dealt with was knowledgeable and easy to deal with. I will stick to this location in the future and recommend it to friends

JEHU M. 
Évaluation :
5

Nice van, reasonable price, excellent customer service

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amaris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Patrick was friendly and knowledgable. No problems.

Stuart B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

katie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon S. 
Évaluation :
5

Really easy/streamlined and great customer service!

Sandra L. 
Évaluation :
5

lower gas prices nationwide! (nothing)

DOUG B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kara C. 
Évaluation :
5

let this location give seminars on service and customer relations- at least around this town! they are the best!

DOUG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED S. 
Évaluation :
5

Great staff!

LAURA S. 
Évaluation :
4

Your rates for mileage are way to high, when you pay almost a 1,00 $ a mile it defeats the whole 19,99 $ rental fee. I had the van for less then 2 hours and only put 37 miles on the vehicle it and my bill was almost 60,00 $. That sucks, and I will not use your service again nor recommend it to anyone I know. No wonder there were plenty of vehicles available on a busy Saturday afternoon. afternoon

robert I. 
Évaluation :
5

Fantastic, Friendly Folks!!

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY P. 
Évaluation :
5

Super Friendly and Helpful People !!

tamera H. 
Évaluation :
5

The people at this location made the process so easy and hassle free. I have rented a lot over the years and this was by far one of the most pleasant of the many part experiences. Je les recommande fortement. 

kevin I. 
Évaluation :
1

The threats about police activity if i didn't get the vehicle back in time were unnecessary.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia P. 
Évaluation :
5

Great overall customer service.

Ricardo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVY P. 
Évaluation :
5

have this location as a training center for many others -these guys are the best.

DOUG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward G. 
Évaluation :
5

Great customer service- thank you!

sarah R. 
Évaluation :
5

I was so happy everything went so smooth. Associate, Mark was wonderful to work with. Merci

DAVID H. 
Évaluation :
4

The mileage was covered because of a faulty tire pressure sensor. Fix that, please. Everything else was great. Good customer service and info. Merci

julie F. 
Évaluation :
5

the guys are the best- clone them for new franchise training.

DOUG B. 
Non les évaluations ont été soumises pour cet établissement.

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