Customer Reviews for Storage Solution Honolulu
(Concessionnaire U-Haul dans le voisinage)

595 évaluations

94-990 Pakela St   Waipahu, HI 96797

(808) 671-2510

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(808) 671-2510

94-990 Pakela St
Waipahu, HI 96797

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 10h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Need more pickup truck and Small van

Elmer M. 
Évaluation :
2

Making reservations with Dave was very great, but the day of my reservation she wasn't too pleasant. Too me customer service is everything.

Noelani A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne A. 
Évaluation :
5

Excellent service à la clientèle

Christian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Staff friendly and efficient; process went smoothly. Truck interior had not been cleaned or sanitized.

Chris C. 
Évaluation :
4

All good

Matthew T. 
Évaluation :
5

Great customer service along with fast and easy. Would recommend highly.

Veronica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debrah Ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
5

No comments

Melvyn V. 
Évaluation :
5

Outstanding and friendly customer service. Great location to where I live. Will definetly recommend to others. Thank you very much!

Salina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

The lady at the front desk helped me out and made sure I was ok when my glucose levels got severely low. She even called to check on me a few hours later. Great customer service and I will definitely be a returning customer

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank T. 
Évaluation :
5

Friendly and professional staff. They strictly followed Covid protocols which was greatly appreciated!

Christopher S. 
Évaluation :
5

All good for now.

Jeffrey R. 
Évaluation :
1

Customer service was awful, they didn't do a walk with us to inspect the truck upon pickup. The gas was at 1/4 of a tank. Opened the back it had debris and nails in it. When we returned the truck I asked if the truck could be checked in with the walk and everything. The lady at the desk said we don't do that. I said that I need a receipt with the total cost, was told oh yeah I'll email it to you. I only had the truck for maybe 3 hours. Worst experience ever with U-Haul. This location follows none of U-Hauls policies on check in and check out.

Lisa G. 
Évaluation :
5

Merci.

Leah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin O. 
Évaluation :
5

S.O.

Alfred P. 
Évaluation :
3

I was issued a clean truck but had expired plates.

Aaron G. 
Évaluation :
5

The truck was clean, but the brakes were soo squishy and it took a long time to stop. Also it sounded like the transmission was going out on it. The shifting was very sluggish and as you slowed would stay revenge at dangerously high levels.

Laura V. 
Évaluation :
5

The agent was extremely pleasant, and the truck was in terrific condition. Very happy with our experience here.

Elaine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

Great Customer Service!

Tarona F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric K. 
Évaluation :
2

Friendlier customer service. I didn't even want to ask for a breakdown of my bill because the woman didn't seem like she even wanted to deal with us. The truck smelled a little but overall wasn't too dirty. Still love uhaul as a company overall though ðŸ¤-

Shannon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melchor A. 
Évaluation :
3

Truck is in terrible running condition. Feels like it's going to lose control on the downhill and the brakes are not working well coming down a hill loaded

Gabriel G. 
Évaluation :
5

Excellent customer service

Benjamin A. 
Évaluation :
5

Loved the online check in experience and key drop return. Quick and convenient.

Sandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skyye F. 
Évaluation :
5

Nothing. David Gooch has awesome customer service and was very friendly. Merci.

Ashley Ann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evangeline C. 
Évaluation :
5

One thing I've noticed about the 10ft truck I've rented, when braking from speeds over 35mph ish, the steering wheel would shake from left to right making the truck slow down in a very wobbly way. First time it happen it caught me off guard and felt like I was losing control so everytime after that I had to anticipate it.

Chayn I. 
Évaluation :
5

The experience from the time I ordered my vehicle online, to the moment I dropped off my keys was a positive one. The receptionist was professional, fast & efficient; taking the time to explain each step, including how to return the vehicle and then asked if I had any questions more than once. No one loves to move, but this is my 2nd time using this location in the past year, and I look forward to the next experience should I need it.

Stanley B. 
Évaluation :
5

The make individual who works at the Waipahu location was very courteous and professional. I had no problems and I highly recommend this location to my friends and family. Thank you and keep up the good work.

Ben A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aldrin G. 
Évaluation :
5

I would go back!

James T. 
Évaluation :
5

Checking the tire pressures. I believe the front left tire of my cargo van was under pressure according to the message system. The tire light was not on but it had less air than the front right tire. The agent I worked with was very nice and courteous.

Greg A. 
Évaluation :
3

the service that was provided by the woman running the front desk that checked us in was not very good - she was rude and not informational at all. We had questions about uhaul storage for the belongings that we needed to store away and she was extremely not helpful! was disgusted that we even asked about storage. so we decided to use a different company for storage.

Julian A. 
Évaluation :
5

George was great. Thank you George

Eugene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOELYNN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle L. 
Évaluation :
5

The staff provided very good friendly service during the pickup and drop-off process. I appreciated the answers they provided to my questions regarding the pricing and contract terms. Mahalo.

Duane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
3

I have rented at this location 3 times and this was the first time i was issued a vehicle that made a loud noise while driving. I think its a mechanical issue. Also, the wheel alignment was off, i constantly had to overcompensate the steering wheel just to prevent it from going into the other lanes, which was unsafe. For this reason, i feel like i should be compensated something for this faulty truck. I still would recommend someone to visit this location, because its a clean environment. The person that helped could also be a bit more personalble when doing the paperwork and not focus so much on her phone.

Michael B. 
Évaluation :
5

The Gentleman is very professional. I returned because he made everything easy the first time and plus the location is very scenery and Beautiful. When I came in, he was in a middle of something but he immediately stopped what he was doing, and took care of me. And again, customer service was excellent!! This guy needs a Blessed Raised!! We Just needed a cargo van to do some recycling. Very Ohana!! This was my wife's first time here and she Phileo Loved it here. Thank you so much!! Mahalo, Jyst know that, You are Appreciated!!

Joseph L. 
Évaluation :
4

They are charging me an additional 574 $apart from what was charged for the rental. I've reached trying to figure out why and there's no answer. Definitely will not recommend

Javier C. 
Évaluation :
4

It was a quick and easy process. I just wish the actual move was that easy but the rental experience with the U-Haul truck was excellent.

Derek H. 
Évaluation :
5

Really easy and fast.Thank you U'haul

Brenda W. 
Évaluation :
4

The truck had approximately 2 000 mikes on it, but the front brake rotors were extremely warped. Every time I stopped, I was thrown back and forth in my seatbelt due to the unevenness of the rotors. I recommend have the rotors replaced before someone else experiences what I did.

Cam W. 
Évaluation :
5

First time with the company and it was great. Fast and convenient.

Allen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S. 
Évaluation :
5

Rychelle is always helpful. Fantastic Customer Service always!

Joanka K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lan D. 
Évaluation :
5

Agent that helped me was nice and got all my paper work done real fast...I made a reservation and did not have to wait long

Clifford C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

There was no indication that vehicles were disinfected between customers. I don't even know if they are. Just for people's safety and peace of mind during this time, it would be great to know if the trucks are cleaned in between. Merci.

Andriano G. 
Évaluation :
5

Very easy process of getting what you need and great employees to answer any and all questions!

Rachel S. 
Évaluation :
4

Be a little more friendlier even though short handed.

LEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin O. 
Évaluation :
5

Would not hesitate to use this location again!

Gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriella I. 
Évaluation :
4

Initially the agent insisted I reserve the appliance hand truck online. I tried but it was impossible. I complained via the feedback option and I was assisted within minutes by Carrie. She explained that reserving an appliance hand truck online was impossible and made the reservation for me. My experience today was great! I picked up the hand truck without a hitch and the gentleman that assisted me was very nice and helpful. Thank you all! Aloha!

Joseph C. 
Évaluation :
5

I had a awesome experience. Highly recomended!!

Jason C. 
Évaluation :
5

The gal that helped me was awesome! She explained everything perfectly to me and even went above and beyond the call of duty to accommodate my needs.

Kevin K. 
Évaluation :
3

I was charged 10 $for furniture pads that I never used and didn't break the seal on. This is unacceptable and frustrating.

William S. 
Évaluation :
2

First, there was no organization when a crowd and line started to form outside the office. There are windows so I know the workers could see us and it would've been helpful for one of them to come out once in awhile to tell the crowd how the “1 person at a time” system works so that people wouldn't have cut the line out of turn. And mention that there is one line for check ins, check outs, and gas/mileage checks. Second, when checking in, we were unaware that we would be charged for fuel. It was only mentioned that we would be charged 19,95 $ plus mileage rate. I wish the salesperson gave me the option and mentioned that if I return the car with the same fuel as I began with THEN the only charge would be the 19,95 $ plus mileage rate. This pandemic is hard for all of us, but if you want repeat business, show a little extra effort to guide and educate your customers during this time. Also, there was also one person in the office helping customers while the other person did not help and I just saw her organizing pens and telling people she would “be right with you” but never took any customers the whole time we waited. Maybe that's not her job. But it doesn't look good when there's a line of people waiting in the sun, unsure what the line is for/if they're in the right line, and there are workers not helping. Thank you for listening.

Berlyn M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Armanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A. 
Évaluation :
5

You don't have to change a thing you have Great Customer Service an good running truck it took me from A to B Thank you😊

Brandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryson C. 
Évaluation :
5

Excellent service. Easy and fast pick up. Staff was polite. Mahalo!!!

Jorge M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T. 
Évaluation :
4

Signage directing a right turn after the guard shack to the U-haul location.

Liane Y. 
Évaluation :
5

U-Haul agent was friendly and professional.

Michael G. 
Évaluation :
1

Worst customer service ever

Scott L. 
Évaluation :
2

My Uhaul receptionist created a terrible experience with her rude and curt tone and lack of customer service skills. She was unable to provide the simplest gestures of customer service such as greeting customers and providing an inclusive atmosphere for inquiries. The unpleasant vibe that I sensed was that she isn't compensated enough for the job she volunteered for and she takes it out customers. I won't be returning to facility or perhaps Uhaul overall.

Kevan H. 
Évaluation :
5

The right hand mirror kept swinging in so I could not see that side of the road. I think it needs to be fixed. Friendly office staff.

Patricia D. 
Évaluation :
5

Great , friendly customer service. Will come back again.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Had my 3 kids with me and the girl had me wait til after her lunch was over and was not very friendly in general.

Mitchell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal-Lee C. 
Évaluation :
1

Cleaning fee 100 $?? Nice scam. Recommend go elsewhere.

Jeremy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
4

The gas needle needs to be in the same increments on the dash as well as the gas needle

TERRI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Non reviews have been submitted for this location.

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