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AMADEO V
Customer Reviews for Storage Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Check the steering it felt loose but the truck ran good
ROBERT OThe uhaul app is easy to navigate. The uhaul we rented is in great condition. Will definitely recommend this location.
Analy HThe team is friendly, ready to help and always has what I need.
MICHAEL HI rented (from what I was told) a newly purchased Cargo Van from Storage Spot U-Haul on March 5, 2025. After driving 3 miles the vehicle stopped running (the engine shut down). Fortunately I was able to maneuver the vehicle to the right side of the roadway. I called the U-Haul office and was given a phone number to call to have the vehicle towed. Frustrated and upset , after 5 minutes I was able to get the vehicle started. As I was driving back to the U-Haul office to return the vehicle, after now driven 6 miles, while stopped at a street signal light, the vehicle again stopped running, leaving me stalled in the intersection. Luckily, I was able to restart the vehicle and got it moving and was able to return the vehicle back to the U-Haul office a mile away.
LANCE KSmooth and easy return.
DOUGLAS RThe pick up and drop off after hours was TERRIBLE!!! Multiple customers were outside not sure what to do or who to speak to! It took me 1,5 hours to pick up the truck and 45 min to drop off…absolutely ridiculous. Need clear communication and better instructions!
KRISHONDA HThe person who took care of me and I came to get the trailer was very knowledgeable and friendly. Merci.
Horst WWas helped very quickly and informed on insurance and extension for use of rental which I ended up needing. Rapide et sympathique
JOSE MCustomer service was great
THEARTRIE JMake no changes
WALTER HI can't believe they don't have a duplicate of the car or that they can open it themselves. I had to pay for them to open the van because I left the keys inside. I didn't know where to leave them in their locker. There are no signs, that's why I left them inside the car.
Edgar fFantastic customer service. Well maintained equipment. Easy access and clean trucks. Merci
John JI stopped to get gas and as I walked past the trailer I noticed four lug nuts were about to fall off, luckily my lug wrench fit.
CHRISTOPHER RRien
FRANK MRien
VERLON TYour customer service is top of the line, until next time Thank you .
GILBERTO MMy initial reservation was moved to a location that didn't open untill 11am, although my reservation was for 7am. I was sent to this location for an 8am pickup after calling uhaul and was not able to get the furniture dolly at this site as they did not have any available
Ruby HOur experience with U-Haul, from the time we made our reservation to the time we dropped off the truck in Defuniak Springs, Florida, was outstanding. Everyone we dealt with were kind, professionals who went out of their way to make sure our experience was easy and successful. The truck performed superbly. Thank you to all involved.
Sue HThe staff were very helpful and accommodating and definitely seemed to care more about meeting my needs than upselling. Excellent experience!
ISAAC RAmazing great service and hands on teaching of equipment. Looking forward to using their service in the near future. Great Great customer service.
URIEL PThe person who did took care of was quick, friendly and efficient. Everything went well.
Steven FThere was no direction on how to drop off vehicle I had to call customer service twice and had trouble with the app checking the truck back in
SARAH JThis location is a scam!!! I was overcharged drastic and I'm getting my lawyer involved. This location will scam you out of your money.
RANDALL BFriendly, professional and made the rental return very easy. Great experience on both sides of the rental. Merci.
GEORGE CThe service was bad. The card machines didn't want to work. The guy working was very short and somewhat rude with his answers to our questions.
NESHA PNothing everything was excellent from customer service to the equipment. Thank you, made my situation much more simple. I appreciate uhauls service.
JESUS VThey always have what I need, especially when it's last minute. They have an effective, positive and friendly staff that get you taken care of quickly and on your way.
MICHAEL HI don't Know if this is the same as the auto action that I dropped it off at in Avondale Arizona, but you need to revoke their franchise. They are the rudest and most unhelpful people I have ever worked with. I needed the trailer longer than my original rental because of mobilization issues with a vendor and it was like I was stealing from the federal government. The representative at that location treated me like I was an employee that was in need of reprimand. I asked for how much I would owe on return and wouldn't tell me and swore that he couldn't. So I called the place where I picked it up and they could tell me a dollar amount for that day and every day for the next week. We rent from U-Haul frequently and I understand yall have a corner on the market but I think my company and I will start taking our business elsewhere .
CLINTON HWe were very lucky......the truck was almost new, drove very well and had zero problems. Thanks a million
Joan SI was late returning rental and they called me over and over again had over 20 calls in one day. I kept telling them we had issues with truck as well as truck we where hauling and still every hour or so another call.
JASON LEverybody I worked with did fine. Well organized.
JERRY GVery nice people working in the office. Very fast was out of there within the hour.
DAVID WApp was very slow
Timothy MEverything went well, I called at the last minute. They checked on a reservation that was late, and canceled. They hooked up the trailer for me, and I was on my way. From the phone call to me driving off took 15 to 20 minutes. Great customer service!
JOSEPH LThe truck was excellent. The trailer has a bent "arm" from the hitch to the frame at the deck. It made the trip but was not right. I did not notice at the yard because I was not in that side. I have photos.
MARK KExcellent service.
ESPIRIDION MLove that service and. People. Very friendly. And nice
LORENA VVery courteous and professional customer support from the whole Uhaul team at this location from start to finish. Thank you for a carefree experience.
CEDRIC RExcellent experience, very friendly and helpful
ALVIN WTodo está muy bien
MARIO SNothing! The team is genuinely kind and professional. Doug and Andrew were awesome.
John pThe gentleman that assisted me was well informed and easy to work with. He made the experience a good one.
THOMAS LKeep up the great job.. Doug, Caleb and the guy on the phone .
JOHN CI found today in my truck 2 burned fuses due to trailer lights malfunctioning.
JUAN CDoug and Andrew were the best. They treated me well and quickly got me on the road.
John pI do not like being asked for a 2nd phone number for "emergency" purposes. I can give you all any fake number and name and it doesn't make any difference.
Nick KThis would be the 4th time I have rented a trailer from them and it has been great everytime.
MICHAEL MJust continue ur good work
ABAYOMI ABest uhaul experience ever!
RAYMOND AThere was no ramp. Not necessary but it would have been nice.
David KStaff was professional & courteous. If I had to suggest one improvement it would be to make the dolly & tarp an option instead of having it permanently affixed to the sidewall of the truck. In my case - we didn't use them and they took up valuable real estate inside the truck.
Gregory JYou guys are awesome thank you
Sergio AAgent was efficient and quick with the paperwork. Friendly and helpful.
leyton wGreat job pleasant employees always a good experience.
JOHN KWill return when I replace my burned up rv.
TERRY J | Expérience généraleIt's a great rv storage facility, but I needed to store my motorhome under roof, that was the only reason I moved to a different facility that offered a roof
JUAN L | Expérience généraleDoug and staff were exceptional.
BETH H | Expérience généraleWill return when time comes to need storage.
TERRY J | Expérience généraleGreat customer service, well maintained facility
dave H | Expérience généraleThe gentleman and woman are so helpful! Like storing my vehicle here for a long time. Gated and Doug, the gentleman, patrols the facility during the day.
sonia h | Expérience généraleEveryone there was awesome to work with!
Kimberly F | Expérience généraleJust found a placecto live no problems with the facilities. Merci
valarina f | Expérience généraleNot having access on Saturday after 2 pm and Sunday is the REASON I moved out! On the weekends when I want to use my Motor Home I could not even get it out of your locked up lot. Totally Ridiculous 郎
Dennis G | Expérience généraleDamien and the staff went above and beyond and helped us through a crazy local mive and took care of some issues we had and we would recommend this location as having good customer service
Arthur N | Expérience généraleNo security cameras. Our catalytic converter was stolen while there. Our rent went from $51,5 to $103 with absolutely no improvements. The dump is inconvenient. No place to wash your vehicle. The person running the office is arrogant and unable accept responsibility.
LEE H | Expérience généralelack of access on weekends and after 5pm weekdays was an issue/challenge
Bill C | Expérience généraleAucun
James H | Expérience généraleThis place is a little different than many U-Haul storage facilities. You can only come in when open 6 days a week but for my vehicle storage needs was perfect. But the best asset was Jessye the manager. Extremely helpful and what a great sense of humor and personality. She is worth the experience all by herself. Can't wait to store my motor home there when it comes time.
Charles H | Expérience générale