Évaluations des clients Storage Spot

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage Spot

Cote générale :

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Benjamin F.
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I liked the cheat sheet that the agent put with the contract for afterhours drop off. Found it very helpful and made the experience go much smoother.

Lawrence W.
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Le client n'a pas laissé de commentaire.

Carla J.
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Le client n'a pas laissé de commentaire.

GREGORY S.
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Always awesome. I've been there 3 times in the past month. The first 2 times, Jessi helped us and she was awesome. This time we met Daniel. Also awesome!

Bonnie P.
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My receipt said I have till 700 pm to drop of truck and trailer. They were closed at 600pm left key in drop off box.

ARTHUR A.
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Le client n'a pas laissé de commentaire.

RONALD G.
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Le client n'a pas laissé de commentaire.

ANTWINE B.
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Nothing

JAMES W.
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Le client n'a pas laissé de commentaire.

DANIEL W.
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Jesse and Daniel are outstanding in customer service.

Angela C.
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

GREGORY S.
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I have rented vans twice this past week. Jessi is very helpful and friendly! Thanks.

Kenneth L.
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Le client n'a pas laissé de commentaire.

ANTHONY O.
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I got a email 2 days before my reservation they had to move my pick up location because of Inventoy.... which was 25 minutes from my house I called the number and the girl was great. I came to pick up my truck I did online checking and then it wouldn't let me so I called U-Haul at 6 PM on a Friday night when I was supposed to pick up my truck for my move and the person who had the truck before us didn't return it on time and they forgot to call us they didn't have another truck the entire night they only had a baby truck with a trailer when I had a 20 foot try and it was 55 to 60 miles from where I live so then I had to do move my move and movers for the next day and pay see a fee to the movers. The lady on the phone was not to bad but could have been better... go to pick up lady wasn't the best but wasn't the worst .... hope she got her coffee and water like her and the guy we're talking about ...... not even an I'm sorry nothing.....

JOHN P.
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Le client n'a pas laissé de commentaire.

THURMAN P.
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The Manger J.Jackson was extremely knowledgeable and helpful five stars

STEVEN D.
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Le client n'a pas laissé de commentaire.

Rocky K.
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Le client n'a pas laissé de commentaire.

Katherine L.
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Le client n'a pas laissé de commentaire.

DAVID B.
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The office is a bit unhandy for returns and pickup

Bonnie W.
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Very efficient experience.

DENIS A.
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Le client n'a pas laissé de commentaire.

Ismael E.
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Le client n'a pas laissé de commentaire.

ALFREDO A.
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Great customer service

JULIUS M.
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Great

O'Brian R.
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Doug and Betsy helped out a hurricane victim by making his drop off easy and convenient. They were amazing, and so was their location. They made sure anytime I need a uhaul I will be absolutely using their location to do business. 5 stars all around.

RICHARD B.
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New set up was a little confusing but overall it was good. Maybe more signage to help old guys like me? rb

Erik H.
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Employees did not wear mask. That's scary. Wouldn't come back.

WILLIAM D.
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Le client n'a pas laissé de commentaire.

MICHAEL A.
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Le client n'a pas laissé de commentaire.

SAMUEL S.
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Excellent customer service when picking up and dropping off personnel

JOHN R.
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Le client n'a pas laissé de commentaire.

DEBORAH L.
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Le client n'a pas laissé de commentaire.

Maricia D.
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Le client n'a pas laissé de commentaire.

Maria G.
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mention that if you use the drop box , you will get charged a fee I brought uhaul back early

ALAN B.
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No one was there when i dropped it off

Gary F.
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I tried to do the reservation online but there was no “yellow box” on the lot, no way to know which truck to use. After messing with the online reservation, I still had to go inside. The online part was a total waste of my time.

DAVID C.
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road difficult to pull out as traffic will not move over

JAMES R.
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Thank you Maira and Doug

DANIEL P.
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Le client n'a pas laissé de commentaire.

HENRY F.
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Fast service, friendly staff

Matthew L.
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Thank you

Tina A.
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I had an absolutely horrible experience with this location when picking up my reserved uhaul, the gentleman said my “quote” was incorrect and changed the price to reflect a higher and different quote, I told him that was not correct and requested to speak to the manager, he called someone who name is also Daniel, and he sad well “that's the price” I said that's not what I was quoted.....He began to argue with me and I asked him to check the notes, he finally did and changed it to the original price I was quoted for after a long 30 min. unprofessional conversation. One of the guys said his name is Daniel Tres... (721002) and he voluntarily provided his badge number as well. The other guy name is also Daniel his last name is Gonzales Bottom line, very unprofessional and I will not use that location ever again!

Dennis F.
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Doug and Jessie were absolutely amazing they went through everything I needed to know it was quick and easy to pick up and then to drop off.

David N.
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I think there was something wrong with the trailer. My vehicle overheated, and later on I almost ran out of gas. I normally get 20 miles per gallon hauling a golf cart on this size trailer and only got 12 miles to the gallon. I left a message over the weekend and yesterday and still no reply...

Charles B.
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Le client n'a pas laissé de commentaire.

Leopoldo P.
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Le client n'a pas laissé de commentaire.

DAVID A.
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The front driver door seemed to be opened when it closed. Not sure why...it felt dangerous.

Eugene G.
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Le client n'a pas laissé de commentaire.

Kieth B.
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Inspect the welds on the utility trailers! Mine had two broken welds and one cracked pipe rail!

matthew F.
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I reserved a 26' truck on the 10th and the day before I was supposed to pick it up they call and tell me their wasn't one. That really pissed me off! I had no time to get the right size truck. I had to do 2 trips. That doesn't seem bad but I had movers lined up and they would charge me to do a second loan. So me and my wife and to load and unload the second truck.

DEBORAH M.
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They went over and beyond to help me. It was a great experience.

Gabrielle C.
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Thank you.

JAMES W.
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Le client n'a pas laissé de commentaire.

MARLA S.
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Le client n'a pas laissé de commentaire.

Paul C.
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Le client n'a pas laissé de commentaire.

Ricky C.
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The trailer was perfect except for the back door of the trailer needed lubrication, it was a little hard to open it all the way . You had to force it to open all the way.aside from it was smooth ride .

LIVIA A.
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Check the vehicle to ensure it drives safe. The front end of the rental truck was very shaky and bumpy on the road. The vehicle was clean and the a/c worked fantastic!

JACOB C.
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The lights intermittently turned off on my 21 hour drive home and I had to pull over numerous times in the middle of night to jiggle the wires in the trailer.

Renee B.
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Even though I checked in online which should've cut my wait time in half, i still ended waiting at the counter for almost an hour because your website/system wouldn't work. The poor guy was so frustrated, I thought he was going to cry. On top of that he was not able to compensate us for the inconvenience, because he had no authority to do so & there was no manager/supervisor present.

Kimberlee S.
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Le client n'a pas laissé de commentaire.

Faith G.
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Very hard to find the office.

KYLE M.
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When we arrived we had to wait for the truck to be cleaned as it was not ready. and when we returned they did not have our order number at all and had to call Uhaul to even make sure we were the people renting the truck. Apparently one person who works at the facility pressed return the same times as pressing that the rental was ready messing everything up.

AURORA H.
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The Sierra vista location in Frye Ave is the best customer service. David and Tony are the best!

KEVIN S.
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The gentleman at the office don't hook up the trailer properly. When leaving, we went over a speed bump and the trailer came unhitched from our truck. Luckily there was no damage and no one was hurt. But this could have been very dangerous if we made it to the road. Very scary

Anthony M.
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Left rear tire got a flat and had to be repaired

paul W.
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Very personable courteous and great service! A+

Kai G.
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Le client n'a pas laissé de commentaire.

Mark C.
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Le client n'a pas laissé de commentaire.

Terry F.
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Le client n'a pas laissé de commentaire.

JAMES C.
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Experience was totally awesome Help was great Excellent location to rent equipment

Joseph C.
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The dolly in the truck, was broken, when I went to use it. The support bars came un welded.

Kathryn D.
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Le client n'a pas laissé de commentaire.

RANDY C.
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The Folks at this location were so helpful. They made it seamless to get in and out with the Motorcycle Trailer I rented. The trailer was flawless, I towed my bike from Avondale Az. to Ft. Collins Colorado and back, over 2000 miles and not one issue. Thank you U-Haul. Sincerely. Randy L. Cole

JAMES F.
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Could offer a little more assistance to customers who have never used a car dolly before. Fortunately the individual who hooked up the car dolly was willing to check how I'd strapped the car's front wheels. That only occurred because I asked him to check it before I towed the vehicle off the lot.

WAYNE S.
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Great customer service and personnel. Very easy to work with and knowledgeable of equipment. He insured that I had the right trailer for the job. Thanks!

Ismael B.
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Le client n'a pas laissé de commentaire.

ROBERT A.
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Jessie is awesome

Mario S.
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Great staff and customer service, would definitely recommend!

JESSCA J.
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Le client n'a pas laissé de commentaire.

Todd C.
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Le client n'a pas laissé de commentaire.

FULGENCIO V.
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Excellent service

THOMAS R.
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Rented trailers from this location twice, great customer service in office and yard, I'll definitely be back!

MELISSA R.
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Le client n'a pas laissé de commentaire.

TROY B.
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Le client n'a pas laissé de commentaire.

MICHAEL G.
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Place is a joke

SHAQUIL M.
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Le client n'a pas laissé de commentaire.

Christopher S.
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Have the equipment ready so all a person has to do is paperwork and inspect and them drive away. Instead I had to load my dolleys and blankets my self after filling out paperwork and hauling it 250 yards to the truck myself.

JUAN M.
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Le client n'a pas laissé de commentaire.

LEILANI J.
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Friendly and professional staff

BENJAMIN H.
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Everyone was polite and explained well on how to use the equipment.

Gina L.
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Very friendly staff, quick service, reasonably priced.

Sherry Z.
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Make sure the equipment they paid for and reserved is in the truck.

Debra W.
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The truck I was given did not have functioning air conditioning. We were moving our daughter from Phoenix to Tucson in mid-July. We needed a/c. I picked up the vehicle at 4 PM and was halfway home before I realized the a/c was never going to cool down. When I got home, I called the place back. The girl suggested I either call roadside assistance or bring the truck back (I would have preferred they send someone to my house to swap out the truck). I decided to return the truck and called at 4:45 to tell them to wait for me in case I was a little late for the 5 PM closing. No one answered so I left a message. I called again en route at 4:55. Again no one answered. I pulled into the lot at 5 on the dot and someone was just leaving. He said they couldn't help me--the gate was locked; the computers were off. He suggested I go to another place (7 miles away) to swap out the truck--which I did. All without air conditioning--temperature 108. I did get another truck, but they only had a bigger one which was too big and we had to take more care with packing so stuff didn't move around in transit. I felt the people on duty could have been more responsive to my needs and not left skid marks in the lot once 5 PM rolled around.

Ryan L.
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Poor service. Did give docs on time mobile experience was a nightmare. Whish used other company

Tiana B.
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Le client n'a pas laissé de commentaire.

SETH W.
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It was rather difficult to find the rental center due to it being shared with cactus Jack's and other companies. Great and easy service overall.

TIMOTHY G.
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They should have ever customer ware mask and employee.

Robert A.
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Good experience

Diane V. | Expérience générale |
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They are always friendly & efficient at West Valley RV. I store 2 vehicles there over the summer. They had them ready to go when I got there to pick them up.

Non reviews have been submitted for this location.

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