They did not honor any discounts for being military, seniors, AARP, AAA or even coupons from their website! I brought the truck back in the evening where you can do a check in on their website and it was horrible. There were lots of problems with their website. I had a very bad experience and will never use them again. Suzie B
suzie B.
Customer Reviews for Storage Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The Uhaul app was buggy and had constant issues with network connectivity. Mobile pick up took about 45 mins. Had to park my car across the street and then had to cross the street back into the lot location as it was required to do. The app also timed out while I was waiting to receive my lock code to retrieve the keys and when I reopened the app, the system assumed I got the code and all I could do on the app was to return the truck without ever getting the keys. Mobile pickup option is slow, frustrating, and is a technical disaster. I will not be using mobile pickup ever again in the future. Would like to have a refund, that is how bad the experience was.
Armando B.Excellent service and fast check in. I will definitely be back her for future moves.
Tracy B.Not much he was very helpful and nice
Alton F.Dough was very nice and friendly I would rent from him again .
ailcia G.The service was quick and easy.
Yeomin K.I would like U haul be more. Professional. On. Contracts
Natividad G.I returned the trailer and was charged a late fee
isabella B.Another pleasant experience, staff were cordial, polite and eager to assist. Couldn't ask for anything else .
GIOVANNY B.Everything went smoothly ! The only minor thing I can think of is to include a dolly with the price of the truck. Merci
David N.Aucun
Tony M.Great service, trailer in good confution. I drove through some heavy rain and after that, the driverside light became intermittent. No big deal, just needs to be looked at. Merci!
Jeffrey H.It's a great rv storage facility, but I needed to store my motorhome under roof, that was the only reason I moved to a different facility that offered a roof
JUAN L. | Expérience généraleDoug and staff were exceptional.
BETH H. | Expérience généraleThis was my first time renting a UHaul from this location. Porter provided efficient customer service which made my life easy during this move in the heat.
Janice E.Just a little bit dirty , but overall a good service. Thanks
Sandra H.Everything was expected as normal
Teresa W.I had some reservations renting from this location-- not what you would expect from a normal UHAUL location. The young men working at the location were friendly and professional and knew what they were doing.
Julie W.Very friendly personnel. Awesome service.
Ricardo C.Such a great experience. This location is excellent. Merci.
Eva B.Excellent
Alejandro N.The truck was dusty and didn't seem santitized
Dennis M.N.D.
Marilyn L.Rien
jose S.I had reserved a uhaul in a different location. I accidentally went to a similar one and confused the location. Associate at the location said I don't have to do anything. And possibly due to listening to that advice I'm getting double charged.
Kevin C.Find a way to refund money for extra gas left in the vehicle's tank especially when the truck had barely one quarter tank on pickup. I was told the truck got 6 miles to the gallon so I calculated that when I fueled up because there was not enough fuel to begin with for my rental needs. I returned the truck with 10 extra gallons of gas( over 100 miles more fuel than picked up). At today's cost of fuel that was $40 worth of free fuel left in the truck.
Ardell W.The staff were very nice & helpful. Also very friendly.
GABRIEL G.I want to say thank you to the U-Haul family who helped me get through this hard time of moving. I appreciate your service very much. Thank you again.
DONNA K.They were so fast in getting the paperwork done and getting my trailers hooked up. I really like this location. Thanks
Gary L.Keep it up. The owner was great to work with.
jason Z.Great service
Tomas R.The cab of the truck wasn't wiped down/cleaned. It also had a bad smell. Like maybe the a/c filter needs to be replaced. We also had to use the appliance dolly due to the utility one. The office staff was very friendly and helpful. Great service!!!!
TIONA M.A representative met me as I drove into the parking lot to return our 15' Uhaul, and checked it back in on his mobile phone. He checked the mileage, checked the condition of the cab and inside the back of the truck, and within minutes he emailed me my receipt. Easy peasy!
Cheryl S.The truck was dirty inside and the big door in the back didn't close properly. It was almost impossible to close it. Customer service people at the location were friendly and helpful.
Laura G.The manager provided excellent service. I will use this service again.
Conrado C.In my opinion their rating is excellent
FULGENCIO V.Very good
NGOC N.Personnel very professional and carding!
Heather D.nice car hauler.
CLINT M.The equipment was not cleaned full of previous rentals pets hair. ( Clean the equipment),before and after rentals.
JOSE M.First off, I was over by 20 miles so it should've been an additional $21,8 charge and I got charged an ADDITIONAL $44 charge and said I was under on my gas tank and got an additional charge for that with the $44 when I have photo proof that I was just a little bit under and not 3 gallons under like they say
Alex M.There is nothing to improve when you already have professionals with the best customer service.
Edward M.Will return when time comes to need storage.
TERRY J. | Expérience générale*****5*****
Stephen B.The Silverados are nice but we really want Ram pick ups. Very nice and clean. No complaints
DeVonte W.Sabrina and Doug have excellent customer service skills, thank you
bennie H.Excellent personnel and instant response.Great interpersonal skills.Best place to rent equipment
FULGENCIO V.Dropped off after-hours...
Derek L.Smooth transaction, no complaints.
ann C.Good overall service.
ray V.The U-Haul app checking in and checking out experience when picking up truck and dropping truck off sucks I spend like 40 min waiting to finish all process every time never again will do self check out/IN ever again took 80 min out of mt very busy day
Thomas W.Excellent personnel great work ethic and leadership
FULGENCIO V.Great customer service, well maintained facility
dave H. | Expérience généraleI traveled less than 10 miles and was charged 17,96 for gas that didn't change from half a tank. I would recommend finding a friend who has a truck
Danielle B.Doug the manager and his front desk clerk, I didn't catch her name, was awesome and helped me to the fullest. Even answered my dumb questions. They are a really good team to work with.
Tiffany N.The gentleman and woman are so helpful! Like storing my vehicle here for a long time. Gated and Doug, the gentleman, patrols the facility during the day.
sonia h. | Expérience généraleEveryone there was awesome to work with!
Kimberly F. | Expérience généraleJust found a placecto live no problems with the facilities. Merci
valarina f. | Expérience généraleNot having access on Saturday after 2 pm and Sunday is the REASON I moved out! On the weekends when I want to use my Motor Home I could not even get it out of your locked up lot. Totally Ridiculous 郎
Dennis G. | Expérience généraleDamien and the staff went above and beyond and helped us through a crazy local mive and took care of some issues we had and we would recommend this location as having good customer service
Arthur N. | Expérience généraleNo security cameras. Our catalytic converter was stolen while there. Our rent went from $51,5 to $103 with absolutely no improvements. The dump is inconvenient. No place to wash your vehicle. The person running the office is arrogant and unable accept responsibility.
LEE H. | Expérience généralelack of access on weekends and after 5pm weekdays was an issue/challenge
Bill C. | Expérience généraleAucun
James H. | Expérience généraleThis place is a little different than many U-Haul storage facilities. You can only come in when open 6 days a week but for my vehicle storage needs was perfect. But the best asset was Jessye the manager. Extremely helpful and what a great sense of humor and personality. She is worth the experience all by herself. Can't wait to store my motor home there when it comes time.
Charles H. | Expérience générale