Great staff! Very friendly and professional.
Robert Cavan
Customer Reviews for Storage Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service, fast and easy to get the truck
Sayed MirkazemiShare was confusing and time consuming. Also the key boxes need upgrading.
Dale HottenAnswer the phone.
Richard JohnsonDrove across country and got lucky with a brand new truck, less than 700 miles on it.
Terrance DoneganNo issues.
Steven AtkinsonNothing, everything is great 👍
VICTOR BARAHONAGreat Customer Service
Angela HerediaI was very disappointed that when I couldn't return the trailer by exactly 9:30am on a Sunday, when they are CLOSED, they charged me an additional day, even though I had it back shortly after. It would not have made any difference to them, on a day they knew they were closed, but they were happy to charge me an additional day for an extra hour or two. NOT good customer service!
LaMont JohnsonNothing, Doug and his team have the system mastered, please keep it going.
bennie haagenKEEP UP THE GOOD WORK
Dennis TaylorThe team is excellent, always have what I need, price is good, customer service excellent 👍
bennie haagenNothing, everything was perfect.
Ulysses LoganEverything was excellent real good customer service
armida levaExtremly professional
Fulgencio VasquezMobile check in didn't work, no wi-fi signal, had to go inside and stand in line for 45 minutes. After returning the truck as instructed by cashier, when we were able to receive WiFi, we were instructed to return to take several pictures. Could not upload on site due to no WiFi. After driving away again, we were instructed to return AGAIN to take one more picture. Woke up the next day to two separate charges on our card. No big deal, still the best price in town, but if you want pictures uploaded and mobile check in, please have internet available! Very frustrating.
Sean SheehanVery friendly and knowledgeable about how to meet a customer s needs.
Barry KoningsorVery easy and very friendly people
Sonia AcostaIm a little disappointed because they didn't have the furniture dolly that I requested. However the gentleman who helped me get into the 15' truck was incredibly apologetic and kind.
MARGARIDA PETERSONAucun
Robert SantielFriendly, quick service getting the trailer set to go. Thanks for a great experience.
Ruth PiatekVery good custumer service Mu amable el señor que esta ahy..office Always muy amabke
Adriana UriasGreat service again
FULGENCIO VASQUEZGreat customer service, very friendly and understanding. I definitely recommend this location.
Leticia aguiarReplace worn stickers on trailers.
Chad RaineyMy favorite rental place.Excellent equipment,personnel and pride in work ethic.
FULGENCIO VASQUEZSuper friendly service!
Michael ShelbournI didn’t really understand the technology part of the rental and drop off because of the holiday and for some odd reason like three times if not four the amount quoted without even hitting that mileage has been taken from my account, I’ve never had this type of experience with u haul, I now have to take more time out of my very busy schedule to find the reasoning behind this ordeal….. Can someone please explain
Noah HedringtonGreat job.
Larry WilsonAs always (expected) , friendly, polite, courteous, professional and eager to assist, what else can you ask for ? Great job! We're proud to have this business in our community. Thank you .
GIOVANNY BUITRONPut your car transport out so they can be seen
DEREK SMITHWe arrived on site at 0803 with a prebooked 24 ft truck for 0800. They could not get into the office. We were told another set of keys are coming in 15-20 minutes. We left at 0843. I have 3 movers on the clock for hourly rates. We were quickly helped once we were inside. We should have received a discounted bill for this huge inconvenience.
suzie lamFast, easy and Doug was very pleasant to work with.
JoAnn WhiteheadI dropped of trailer after location was closed. The uhaul app made it very hard to use, it tool for ever to load pictures. I was there for about 40 minutes trying to get the app to work. Still not sure It worked
Dennis AlbaniGood people,,. easy to work with
tim allenThe staff is outstanding, helpful and always has what we need.
michael HaagenMake sure the rates and estimates online reflect the actual price. If I wanted to pay tow truck prices I'd get a tow truck but with it pretty much lying online about the estimate. Just doesn't help with trying to cost things out and getting screw once you get the final bill
Eric FordI think the demand is very high for truck rentals so I can see why they don't have time to actually drive the truck and see how it runs and see the little details that may make a customer feel uncomfortable driving it. In my case the check engine was on, and the side view mirrors had bird poop the lock for the back roll up didn't have a key..but overall everything else was great!! Thank you.
eddie perezThis is my go to place. I'm always treated with the utmost respect and appreciation. It's definitely hard to find great people like these guys. Thanks again for taking care of me.
Andrew SmithTruck was "clean" but in poor condition. The headliner in the cab was falling down in more than one place and while they had a nicer truck there they gave me the junky one. Staff was not very cooperative or wanting to help in any way, both times I called I was placed on a very long hold and the second time I ended up hanging up. Waaaay over priced for the equipment provided, along with staff that was only interested in charging extra $$ or sending me somewhere else… I think next time I'll find another rental truck company.
Jessica DuwaikTheir new set up looks great, their customer service is excellent, these guys are great!
Julia NelsonEverybody inside was very helpful and nice. Only took a few minutes to complete the paperwork and send me on my way.
Gigi BourelleTrailers equipped for two motorcycles
Robert Santielexcellent customer service
Octavio CazarezStaff were very welcoming and informative about my rental. I would definitely go to them when I need another rental.
Jose ToledoPick up WAS NOT easy! It took entirely too long to go through the process! Things weren't specified prior to pickup to make things smoother. Approval took to long! Cutting into the time I selected! We should've been able to leave our car on the lot, the street is entirely too busy to have to walk across and others kept their cars their cars there! The location said they closed at 5 but actually their ours are totally different from what's online! Smh my experience sucked!
Tamikica HarrisonNo improvement needed! Great location near me w good selection. Doug checked me in and was very helpful w advice and explaining my options. He is professional and i will def rent frm there again!
MARTIN PERSIJNThe trucks are parked to where you can barely even get in. God forbid the renter is a tad bit chunky. I feel like it's a set up to get the next truck. The worker took a pic of the 1/4 gas line from a side angle to take it seem like no gas was put in then charged 60 bucks extra. We only drove 12 miles total and we added gas right before we got there so I will not be renting from U-Haul anymore.
Couvoscea WhiteAlways a pleasure doing business with this location and will continue to utilize this office's equipment as required.
Dianne TartagliniWe were the last customer befor closing and once we got the truck home we didnt need it after all so when we returned it next day i was told i would only have to pay for mileage but ended up paying for complete rental.
Tanya BrownIt's a great rv storage facility, but I needed to store my motorhome under roof, that was the only reason I moved to a different facility that offered a roof
JUAN LOPEZ | Expérience généraleDoug and staff were exceptional.
BETH HARSHMAN | Expérience généraleWill return when time comes to need storage.
TERRY JONES | Expérience généraleGreat customer service, well maintained facility
dave Hiatt | Expérience généraleThe gentleman and woman are so helpful! Like storing my vehicle here for a long time. Gated and Doug, the gentleman, patrols the facility during the day.
sonia hernandez | Expérience généraleEveryone there was awesome to work with!
Kimberly Faulkner | Expérience généraleJust found a placecto live no problems with the facilities. Merci
valarina figueredo | Expérience généraleNot having access on Saturday after 2 pm and Sunday is the REASON I moved out! On the weekends when I want to use my Motor Home I could not even get it out of your locked up lot. Totally Ridiculous 郎
Dennis Goff | Expérience généraleDamien and the staff went above and beyond and helped us through a crazy local mive and took care of some issues we had and we would recommend this location as having good customer service
Arthur Najera | Expérience généraleNo security cameras. Our catalytic converter was stolen while there. Our rent went from $51,5 to $103 with absolutely no improvements. The dump is inconvenient. No place to wash your vehicle. The person running the office is arrogant and unable accept responsibility.
LEE HASZ | Expérience généralelack of access on weekends and after 5pm weekdays was an issue/challenge
Bill Cunningham | Expérience généraleAucun
James Hyman | Expérience généraleThis place is a little different than many U-Haul storage facilities. You can only come in when open 6 days a week but for my vehicle storage needs was perfect. But the best asset was Jessye the manager. Extremely helpful and what a great sense of humor and personality. She is worth the experience all by herself. Can't wait to store my motor home there when it comes time.
Charles Hall | Expérience généraleThey are always friendly & efficient at West Valley RV. I store 2 vehicles there over the summer. They had them ready to go when I got there to pick them up.
Diane VanZwieten | Expérience générale