Customer Reviews for Storage Station
(U-Haul Neighborhood Dealer)

Évaluation :

4

Could use extra help when they confirmed pickups to reduce wait time , and a couple of chairs in case of wait time.

Évaluation :

1

The pickup and drop off experience at the self serve location where I picked up my uhaul was a royal pain in the ass. My order number was #19271235. The furniture pad, utility dolly and furniture dolly I requested where not in the truck and there is human at this pickup locations. It appears I was charged for these anyway. The cellular service made it very difficult and time consuming to send all the required pictures I had to take (selfie, drivers license, the empty back of the truck where there were no dollies or furnture pads, the interior and exterior of the trunk upon return. I also found out that since I had an out of state driver's license, I had to have my identity confirmed by three different people prior to my approval for the rental. In all it took over an hour to perform the pickup and drop off procedure for the truck. This was ridiculous. I warn anyone else who is not familiar with the self serve pickup/drop off procedure using the app to strongly consider avoiding this painful process and deal with a uhaul site staffed with humans. I recommend posting videos how to go about the process and to ensure that there is appropriate cellular service at these locations to ensure the process of uploading the many required pictures doesn't take as long. I WOULD NEVER USE THE SELF SERVE/APP TO RENT A UHAUL IN THE FUTURE. I hope that I will be refunded the expense for the furniture pads and dollies that I was supposed to have rented that were not in the truck as promised. My name is James Alig and phone number is (703) 965-4284 if you would like to reach me to discuss my review.

Évaluation :

5

Staff was very friendly and helpful. 100 % better than any other location. This location will be my go to from now on. Thank you for all your help!!

Évaluation :

3

Expensive

Évaluation :

5

This was my worst experience with Uhaul. I never had this much trouble with you guys. I been using uhaul for over 30 years. I put 63 miles on the truck. The truck stunk like dirty butt. They charged me $165 for 3 hrs of ice. First I had to wait 2 hrs to get the keys. Then the truck would not start. The customer representative was a female. She was super rude and wasn't helpful at all. So I hung up and called right back. This time it was a male. His name I believe was JD. Jr was helpful. He made sure that I got my keys. Overall my experience was very stressful and unprofessional at the least.

Évaluation :

3

I don't like the fact that you're not open at this location on the weekends so I'm forced to pay for 3 days rental of an appliance dolly when I could have rented it and returned it same day. The reason I used this location is because it is close to my home. I will look at alternative rental companies going forward like Lowe's or Home Depot since they are open 7 days. I ended up paying $30 plus tax for a 1 day use of an appliance dolly. Lesson learned.

Évaluation :

5

Everything was great, keep up the good work..

Évaluation :

4

This is a new location and is not well staffed, the young lady was very helpful, but not overly aware of all duties. Now I have been renting cars and box trucks for over 30 years, this was the first time there was no walk around and inspection of truck with renter. i was overcharged for mileage 20 miles and in the process of some type restitution. The truck its self was not a great truck, it struggled for take clunky shifting and constant vibration.

Évaluation :

5

I explained my needs and the professional staff explained to me the best way to handle the situation. Great advice, great service.

Évaluation :

5

Outstanding customer service!