S.O.
Tacita W
Customer Reviews for Storage Zone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everything was excellent.
Perry BNo improvements needed. This place has the best employees. So kind, friendly and helpful. I was blown away by the professionalism and kindness.
Tammy MWe will be using u haul in the future. Thank you very much for all the help.
Rafael MThey were great!
Rebecca WBeware of this location when renting a moving truck . They charge over 50 a gallon if the moving truck is brought back with fuel below what the level the truck was taken. I refilled the fuel to the level and they said the fuel was below that level. They used a empty dirt lot next to the building to check the fuel level. When you call them out on it, then all of a sudden the truck was now dirty They charged me a cleaning fee. Don't rent from this location.
Steven SCheck in on the app was complicated taking me an hour to figure it out plus working with phone rep.
Judith TI was over charged, and unauthorized charged was made by uhual. I also returned the unit before 5pm after filling up the gas. And the young fellow refuse to accept my key while there was customers inside. So i put key in drop box left unit with more gas/fuel then i received.
JASON WAwesome people, so friendly and professional, thank you!
Alfonso BVery professional friendly people smart people
Jorge LAlways a pleasure experience with U-Haul
Juwan LEasy, fast and reasonable prices
Jennifer SThe 24/7 check in process is a bit much.
AMANDA WPoorest service ever
SHAWNTIA LGave me a discount for not receiving the appliance dolly
Nacome WThey were very helpful and answered all of my questions. Excellent service!
Shirley BWe rented a 2nd van at the victorville location , Vanessa was 2nd to none ...great service, ..will recommend that site and Vanessa to our friends..thank you... Sedrick A
Sedrick AStarting with what I mentioned above that I had to drive all the way to Victorville - and you have 2 locations on Palmdale road in close proximity. The first one we drove to flat out told us they do not accept trailers and this second told me they don't have really "good space" for trailers, and I would have to back up into a very tight spot. Now I know how to drive a trailer, so no issue there but I would imagine the average renter that does this one-time would have trouble with that. In addition, the female assistant told me she was not able to lift of the trailer of the hitch. So I was forced to do this myself, which is very heavy since the trailers are not equipped with a foldable trailer lift jack/wheel, which I can;t understand in the first place. Had I been allowed to drop of the trailer at my desired location in Helendale, I would have had excellent service and no hassle.
Norman ROverall excellent service. Recommended.
Lloyd QLoved the birds. I don't know why you have birds in a storage facility but it was very cool. Staff were helpful and efficient.
Hailie GGreat customer service, friendly staff. Yes I know cliché but it's so true. Would return if ever needed again
Malita SQuick, professional, friendly and helpful. What more can I say?
Tracey FThe customer service was amazing! Thank you
Patricia LThe customer service is amazing fast and very helpful the young lady at the front desk was very helpful and very nice
Michael aVery friendly staff and helpful!
Robert JThe cabin and the cargo area smelled like weed. Had to drive 99 miles with that awful smell. Just horrible.
Alejandrina CBest U-Haul place in Victorville. Very respectful, honest and have excellent communication.
Juwan LExcellent communication. Vehicle was ready and I received texts and emails prior to my arrival
Patrick GCustomer Service was great and friendly very helpful as well.
Tacita Hmaintain the vehicle better, I got a 15' truck with almost a 150 000 miles on it... it felt like the motor mount doesn't exist ! As soon as I got on the freeway and tried to go above 50 mph I could feel the whole engine vibrating and through out the whole drive the cabin got realy hot from the engine. It seemed like the car is not functioning right. The whole drive was 210 miles and I ended up with 98 dollars of gas , which is 22 gallons. In simple calculation, that is not a normal consumption. Over all: 1.Old car that should not go on the freeway before a major engine check-up. 2. Not fair for the client that is paying more for gas than necessary. MAKE YOUR VEHICLES WORTH THE MONEY YOU CHARGE FOR THEM. SHAME ON YOU.
hagay bJames is awesome. I have a business and require a U-Haul rental frequently. His customer service is what keeps me coming back to this location.
David LEveryone there was very helpful and friendly. Ü
XENIA TExcellent service à la clientèle.
LUIS Eparking space
ShimritYah SThe Uhaul Vehicle engine stopped when taking off from the pickup location and when reversing in our drive way.
Koby BNice people. I will use this Location again thank you 😊
Arthur LFix the trucks!!! Im surprised the truck i rented even made back. I almost got into an accident because the brakes are bad and the engine was shaking the entire truck like it had misfires. Anytime the steering hit a bump it would try to death wobble.
Nick LI think, there's nothing else needed to change. The great service you already provide.. thank you Best regards Antonio Cabrera
Antonio CSame thing you did to me take care of the customers.
Rey EFriendly and quick service. Thank you
Kenneth ZHaving an employee who speaks Spanish
angela ANothing to improve , everything was good
Irene SAlways A Pleasant/Enjoyable Environment and Staff Professional also Hospitable. Blessings
SANDRA CMerci
Archie HThis location was so helpful and made renting from them very easy.
Bobbi jJames and Terri have the best customer service skills. As doess the young girl with dark hair (vanessa???) I highly recommend this location, equipment is always good and it's a very clean location with excellent staff!
Laurie MMy experience with Uhaul was extremely pleasant. Vanessa took care of all our needs and was very friendly
John AGreat service
Freddie WAwesome customer service, fast and friendly
Don RAlways a pleasure to do business with this location. Great customer service and they have reasonable prices. They always work with us in accommodating our needs. Definitely our go to when doing business in the high desert.
Lorena SProfessional and courteous. Continue delivering five star customer service!
Donivan AAwesome customer service. I refuse to go to Mariposa UHaul and The Lorane location's because they are rude. This place is my spot.
Vicente VI was charged 20 dollars more with out notice and was told by a gentleman that its to keep the surrounding market up. Office woman was excellent. My unit was dusty and when i went to pick up things uhauls were making it complicated to even get to my unit
Tonya J | Expérience généraleThere very helpfully and friendy
Timothy M | Expérience généraleThe whole staff has a great helpful attitude.
Rogelio R | Expérience généraleExtremely helpful and polite staff and much more reasonable rates! Didn't raise prices once during my 2years rental unlike my previous rental facility!!!
Katy S | Expérience généraleEverything was great when I was renting the storage space. No problems, and everything went smoothly. I would definitely recommend the storage space to anyone who needs a place to put their stuff.
Charles C | Expérience généraleSorry I couldn't continue with your service. I had a total financial breakdown. You were the Best in service to the public. #10 on the scale
CLARENCE J | Expérience généraleI had to use this storage facility for 5 years, and everything worked out. My belongings stayed safe, but I'm glad I can finally move on. Merci.
BRENDA C | Expérience généralegood service. helpful staff.
HENRY V | Expérience généraleA bit dusty inside unit but swept it out prior to loading.Thought interior would be climate controlled.Just hoping my stored items will be safe.Guy at front desk very nice.
Privacy R | Premières impressionsEverything was great, quick, very knowledgeable staff.
Privacy R | Premières impressionsI went to facility to confirm reservation, but they called me 2 days later saying they didnt have the size unit I reserved after all.
Privacy R | Premières impressions