Évaluations des clients StorCal Self Storage Woodland Hills #2

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de StorCal Self Storage Woodland Hills #2

Cote générale :

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Zheng G.
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What the fuck is the two person to identify me?

SHAHRYAR R.
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Staff was very polite and professional. Location was great and overall I was very happy with the service.

TIMOTHY L.
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With the Manager Michelle and the District Manager Jonathon, there is no better Rental Combination. Very Highly Recommended.

TIMOTHY L.
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Le client n'a pas laissé de commentaire.

Tonice J.
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You guys charged me $600! I already paid

Benjamin L.
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Even though only one person was on duty at the storage facility that was also a U-Haul rental, she worked quickly and efficiently and I did not have to wait more than 10 minutes before she attended me, and I had my keys in hand and my rental agreement all set in about five minutes. Also the after hours online drop off was very simple and easy. I will definitely use this location again for my U-Haul rental needs.

ARIC B.
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Le client n'a pas laissé de commentaire.

Abolfazl P.
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IT WAS GREAT

Sarah S.
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Was disappointed my uhaul did not come with a ramp, or it was not in plane view so I was not able to use it. Loved how clean the vehicle was kept and the courteous, efficient worker who helped me.

KNAJULA E.
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Le client n'a pas laissé de commentaire.

Adonis S.
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Le client n'a pas laissé de commentaire.

Kenneth J.
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Very easy process with online check in

CYNTHIA A.
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Salesman was awesome. Extremely helpful, quick, and thorough. A pleasure doing business with you! Many thanks.

Robert L.
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The Salesperson was personable and helpful. Everything went smoothly with both the pick-up and drop off.

Steven Z.
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Interior cab was dirty, sticky front passenger side seats from dried soda, windshield wipers need to be replaced. Overall 8of10.

John T.
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Fairly easy pick up and drop off.

Heather L.
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Le client n'a pas laissé de commentaire.

Thomas G.
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I had a 9:30 reservation. I received a call the day before to confirm time. When I arrived, no vans were available. I was told look out in the parking lot. No vans are available. Fortunately while I was trying to figure out who to call, someone arrived 30 minutes afterwards and dropped off a van.

ARYA G.
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Calvin and the other Lady there very helpful and the experience was very positive! Will recommended and come back!

MARY O.
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Staff person was very pleasant and helpful.

ROBERT L.
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A bigger dollie would help

heather F.
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Amazing process and options for moving across state

Robert S.
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The location did not have all of the items I rented (boxes, blankets) but only told me when I got there so I had to drive to another location to find those things. Also, having hired movers through U-Haul, they should have told me that I did not need to rent a dolly.

Samantha H.
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The app didn't work on line so we could not take advantage of picking up the truck when office was closed.

Joshua D.
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Le client n'a pas laissé de commentaire.

Thomas F.
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Le client n'a pas laissé de commentaire.

PAUL A.
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Lower the mileage rate.

Frank M.
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The gentleman handeling my rental was very nice. The truck looked like it just came off a construction site. Very dirty inside and outside. I have rented from other locations in the area and all The trucks were in different degrees of dirty to very dirty. Hadn't seen a wash in years! I have seen very nice clean “Enterprise” rental Cargo vans on the street that I will look into. Thanks for reading this.

Tommy M.
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Le client n'a pas laissé de commentaire.

Wendell D.
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Calvin was great.

Brian K.
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Le client n'a pas laissé de commentaire.

Darius G.
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Le client n'a pas laissé de commentaire.

Ayana B.
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The staff here are all friendly & helpful! Thanks guys

ERIC G.
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Le client n'a pas laissé de commentaire.

DAVID F.
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Great service and very helpful/quick to resolve an error made when reserving the truck. I don't recall her name at the pick up location, but she was awesome.

JOHN F.
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No improvement needed, very good service & experience!

SHAWN H.
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Le client n'a pas laissé de commentaire.

RICHARD G.
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Windshield was dirty. Mirrors hard to adjust. One of the dollys was not available at pick up time. Gas tank was low on fuel. The service person was kind and efficient. The vehicle operated well. Thank you.

Estelle A.
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Le client n'a pas laissé de commentaire.

Raymond S.
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Calvin was very helpful and courteous! I would definitely come back to this location and will refer to my friends and family!

Mark J.
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The phone # is incorrect on the website.

Robert M.
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Le client n'a pas laissé de commentaire.

Shiv K.
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None. Excellent service and location

Vardan V.
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Le client n'a pas laissé de commentaire.

Ben L.
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Le client n'a pas laissé de commentaire.

Bijan R.
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They were so kind Specially Teri. And Calvin was excellent.

Anthony T.
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Very friendly service and helpful

Faith L.
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Staff is very helpful, kind, and customer service-oriented. Very happy with this location.

Paris J.
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Poor customer service after return of vehicle. Maybe assist customers even after business is "done."

Juan P.
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Needs google search.

kambiz B.
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being charged 15 dollars because a few leaves fell from underneath the furniture i was moving is just not right. and i will probably go else where next time.

Nicholas W.
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For just getting a van it was super easy, wasn't crowded, fast checkout and fast check in. It's not an actual Uhaul location, it's like a certified vendor. But everything was great for me!

Christian M.
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The CSR lady at this location she is absolutely awesome

Jeffrey R.
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Le client n'a pas laissé de commentaire.

Brittany W.
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The gentleman who works in the office is AWESOME!

Peter K.
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Le client n'a pas laissé de commentaire.

Ramon R.
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Rental transaction was quick and easy. I am satisfied and happy.

David K.
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Le client n'a pas laissé de commentaire.

Kevin R.
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The van was very dirty inside the cab. You need to clean more regularly

Michael R.
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Your drop off location refused to take the vehicle. He was full. Poor coordination. Never receive instruction for new drop off location.

Lisa G.
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Le client n'a pas laissé de commentaire.

Lauren C.
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The mobile check in is too much work. I will go the Traditional way next time. I spent $50 and it was a lot of work to do the self-check in. Glad I tried it but prefer more service

peter K.
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The person on the Oxnard address was fine, but what we have to go through after our long day of driving and driving from one location to another is not acceptable. Again "Joe" the manager should receive some customer service training at 1-800-468-4285. With his attitude and negative customer service, he is taking customers and money away from the company. What you can do? No matter what it takes, when is a customer requesting your service at a certain location? you should deliver the service at the place and time as requested. Moving is stressful as it is. Shame on your Company and peoples who stating "managers" and ruin your reputation.

Loveriza S.
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Le client n'a pas laissé de commentaire.

Alfonso S.
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Fix your mobile app. Cant go forward with Location not working. makes it worthless.

marci M.
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I made a reservation via telephone The person who was behind desk was very slow and unable in every way to help in a timely manner. We waited 45 minutes. It should not take so long (when a reservation has been made)

Mark P.
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Le client n'a pas laissé de commentaire.

Mark F.
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Le client n'a pas laissé de commentaire.

Joyce P.
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Super responsive and so friendly

JOYCE P.
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Terri was exceptional Friendly responsive Love her

Elizabeth H.
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Calvin was great!

Alice R.
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Have vans that use less fuel!! Cost an excessive amount of gas for 3 trips from Encino to Woodland Hills.

Patrick M.
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Le client n'a pas laissé de commentaire.

Guy M.
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Van was filthy inside and out, I rent from you guys all the time and it's the same old story, I have to spend a good hour of my time CLEANING the windshield of bugs and in inside of DUST, who ever is responsible for this maintenance should be re-taught how to service the cargo van so repeat customers like me aren't once again... disappointed! Sales person Calvin was great, always the best! Great guy, A+++++

Mary H.
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easy, fast and good service from Calvin

Douglas B.
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It was all good!

Craig M.
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Le client n'a pas laissé de commentaire.

Dennis M.
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Everything was great.

jonathan R.
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Le client n'a pas laissé de commentaire.

chris G.
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Uhaul is the best. Thank you for the wonderful service

Jose L.
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Very good service.

Michael M.
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Highly upset uhaul rental was dirty was not walked to vehicles to inspect at time of rental and after contract had gas meter wrong and miles i was not service correctly as i always rent and am a loyal customer i feel like I'm entitled to a response why i was treated this way and would like a credit refunded or towards my next visit if I choose to go through uhaul .. I've been thinking to leave a yelp review about location and service received.. you can call me if you have any questions gladly explain on the phone

samuel S.
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The manager was awesome!! Very happy with the service ??

Gustavo C.
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Should provide MPG info on each vehicle, that would make it easier to fill the tank when returning the truck

Ben L.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Christopher A.
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Why make a reservation when there is no one there at the location to pick it up. I drove from Cathedral City CA. To this location about a 3 hour drive. I showed up at location at 1:24pm on Saturday to a sign reading out to lunch won't be back till 2:15pm. I stood at the counter over an hour. There's proof because there is security cameras. The guy didn't come back till 2:45pm. Was very unfriendly and mean and not nice. Got into the uhaul reeked and smelled of smoke. There were cigarettes in the side pocket of the door on the driver side. I was very upset.

Terra B.
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Service was great!!!

Mark M.
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Le client n'a pas laissé de commentaire.

Jared K.
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No issues or problems at all. We got what we asked for at the price we were quoted, and the move went smoothly. Thanks!

Yan S.
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Piece of cake!

Khashayar R.
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I ordered online furniture dolly and furniture pad but they didn't have anything, I really had bad experience with them and this is the last time i used uhal

Dennis S.
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Canceled the reservation. Great inconvenience of needing to travel to Northridge ((both for van pick-up and return) versus 1/8 of a mile where my original reservation was made. Additionally, there was no compensation offered for the inconveniences.

Roy G.
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Le client n'a pas laissé de commentaire.

Ike T.
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I had reserved the van. I had a confirmation email stating my van was reserved. On the way to pick up the van, I called U-Haul and verified my confirmation because I knew I had to be at a location at a certain time. Via phone call, my reservation was confirmed and I was told the van was available and ready for pick up. Once I got to the location, there were four vans on the lot and I was told that there were no vans for pick up. The guy didn't know what he was doing and it took him a phone call and 30+ minutes on the computer to figure it out before I received the van. YELP has two 1-Star ratings for this location. They are about to have a third. Maybe there needs to be a wake-up call and something has to be done to improve the customer service. I was even told, "This isn't an actual U-Haul location, we are a storage company." Maybe they shouldn't rent out U-Hauls.

Stephen C.
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I was charged unnecessarily for fuel, the person who checked the van in when I returned it read the fuel gage wrong. It is a good thing that I took photographs of the Mileage and fuel when I returned the Van

steve S.
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Calvin displayed great customer service skills.

Luanne C.
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Le client n'a pas laissé de commentaire.

MARIA V.
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Many thanks for your help.

Laura L.
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I will be calling your office today hated the way we treated sent to different locations / wrong size triuclk leading to 2 trips costing extra mileage and money, Will be contacting you today. Laura Locander

Non reviews have been submitted for this location.

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