I reserved a truck with 12 padded blankets, and all they gave me were 3. I also reserved a utility dolly and they told me when I got there there wasn’t one available and I had to take the big appliance dolly.
DOUG N
Customer Reviews for StorCal Self Storage Woodland Hills #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The office employee - she was great!! She was helpful and efficient and pleasant!
Jamie BThank you so much. Everything was nice and easy, and your colleague was extremely professional and great. Made it all very streamlined.
yesena mFirst time this happened, so was probably just an over sight. But, when I got the 15ft truck, the right side view mirror was broken and not able to be adjusted correctly - I noticed this and called Chris to let him know and he suggested that I called the helpline to try to get it fixed. However, by that time, I was already at the storage unit loading up things, and I was ready to go and trying to adjust the mirror. And it was already getting late so I couldn't spare the time. I feel it should've been inspected before I got it. So, that's all. Otherwise, Kris and Teri are really wonderful to work with and I enjoy coming to this location because of the friendly employees. Thank you ~ Jennifer
JENNIFER JNo issues other than having to wait until 11:30 to pick up the truck
Keith WAwesome service and ease of rental and return by U Haul The gentleman at the location was very courteous, thorough, and efficient. Please pass on my thanks and appreciation.
Murugesan RThe truck had only 1 working headlight and the 1 that was working was very dim. As well, the truck was not available at the time I reserved it (did not open until 9:30) and they had only 1 dolly out of the 4 I reserved - caused my move to be significantly negatively impacted. And the place was stinky. But the agent was nice and I was able to extend the time with the truck easily. Love the app - made the process smoother.
Christine CAlmost new van and clean Not any unusual smell Clean cabin and comfortable
Ali cChris at the front is great! A great easy and inexpensive way to move stuff!
SHERYL TOur customer rep was excellent - she was friendly and professional. Made the whole experience easy.
Milan CHave the truck available that I had scheduled. I had movers waiting for me and charging me waiting time. Uhaul never informed me that the truck I had rented was not returned. How can I have a reservation booked a week in advance and then not have it available the morning I'm picking up? Terrible.
STEVEN SHand Truck that I put a deposit on and was assured to be at location was not. You need better communication between U-Haul and the actual rental location. Also, no automated pickup via phone was available. Clerk on duty Sunday the 29th was surly and unhelpful.
Peter BWent 8 miles and was charged for 4 gallons of gas. That was not correct
Catherine N🙏
PATRICK BPerson behind the counter was polite and kind.. so refreshing to be treated like a human being at a U-Haul store at storage
Nancy FNothing! Everything was perfect! Chris was super helpful and highly efficient.
Esteban SWe had a wonderful experience from our first interaction to rent truck then back for storage. Very helpful, knowledgeable and polite!
MARIA DVery very rude staff member. I can't speak for everyone but I spoke to an individual on the phone and he was extremely rude. Screaming at my husband and I. Accusing us for not returning the uhaul when we did. Terrible man and terrible customer service
Raymond MThe attendant should pay more attention to customers promptly.
Behzad NWhen I arrived for my reservation, the truck and the keys were not there at 9 AM. I come to find out later that someone had broken in the truck I was supposed to rent. It was Sunday so I had to wait till 11:30 till en employee arrived. She was gracious and kind and offered me another truck but I was already 3 1/2 hours behind and I missed out on a $300 job. Other than that everything went well. I expect a full refund. Thank you. Robert Eades
Robert EA+
Anthony DYour mobile app has SERIOUS issues and is not user friendly. Also the vehicle seemed to have some type of transmission issue and never felt like it shifted into the right gear even though it was in drive.
Neil MOur manager is kind and polite man. Thank him so much
Oleh TI didn’t get a service dolly and at the end of the day I was still charged for ot
Christopher GTyler and Chad were very helpful and extremely nice. Thank you so much for helping me with everything.
Michael PWell, the internet system was down but Benedict was kind enough to make sure my truck was ready to go!!!
matthew bExcellent and very professional!
PATRICK KThe associate was really good and professional
simin dTyler was very helpful and professional. I'll definitely comeback and refer a friend.
Jamal Areturning the car is much more complicated than in other locations
Ashot KThe customer service agent is the best there is. Always very nice and attentive. I am a big fan of this location!
Michael HMy experience was excellent!!4
Rebecca CExcellent service à la clientèle
Felicia J15ft box truck drove very good fully loaded, but the roof over moms closet leaked badly in the rain and because of the raised lip it held the water and ruined cardboard box’s and some of contents got wet,wasn’t happy.
Shane MDaniel was helpful and courteous
CHARLES PThe process was so quick and smooth!
Christina CTerry at the Oxnard location made it so easy and provided great helpful tips along the way. She is an GREAT employee to any company. Thanks very much Terry!
Tom MAmazing customer service by Daniel
Eddie BDaniel is by far one of the most heavenly people you'll get to meet in your life. A true kind hearted human!
Michael LVery helpful. Easy. Clean trucks. Highly recommended
David KEverything was great. Both Daniel and Terry were amazing -; knowledgeable, professional, and friendly. Merci!
Lawrence LGreat customer services and the vehicle was in great condition
Elizabeth EI rented a truck from Woodland Hills and voiced my concerns with the attendant who didn't seem to really care about the situation. He stated that he tried to clean the truck beforehand and said that he noted the contract that it was gross. I went to go pick up my employee who refused to go inside the truck. It was dirty and smelled like marijuana and cigarettes. The bed of the truck was disgusting, and the truck had less than 1/8 tank of fuel. What a horrible experience. I immediately returned the truck. Further, the truck is missing front license plate which is required by law. I just hope I am not being charged for this and no one else must go through this. The employee working there didn't seem to care.
Roy SI highly not recommend this place, the old guy that attends the place is really offensive and he was rude and giving me bad attitude when I arrive to the location to pick up the truck he didn’t want to help me and when he finally help me he was doing everything with bad attitude and throwing at me my license and my card on the desk in a bad way, at the end he give me a wrong key and when I ask he didn’t believe me once he noticed that I was tell him the truth he move all other trucks because the one he give me was all way in the back, now once I come back I was returning the truck there was no people in the office or the whole building, another customer was waiting for more than one hour before me and no one showed, so checking on my reservation I find out that you can return the truck through the web site just with some information and some pictures, I follow all the process and the web site give me the information for the final receipt at the end no one appears to receive the truck so I decided to throw the keys of the truck inside of the office using the front window that was open and yes there was no one person to receive the truck or the keys, the old guy just left the place open and didn’t care about the customers or the office, they should fire that guy is the worst customer service that I ever have.
Cristian RNone of the equipment I reserved was in the truck - appliance dolly, furniture dolly and 24 blankets. Two cars were parked in front of my truck blocking me from getting out after my mobile check in and harassed me when I asked them to move. The gas tank was almost empty. The website took for ever to check me in which made the guys harassing me mad. The parking lot where you pick up the truck felt unsafe and was poorly lit. Be careful here.
Dustin RDaniel and Terri at the Woodland Hills office on Oxnard were great! I would recommend that location to my friends and family.
Sheila TVery disappointed in the van. Half way on the road it started over heating, smoke coming through the vents and some kind of oil leaking. Called the office and reported while on the road and he told he reported this already…if you guys knew this why put the van out there? It was very scary driving back. Dashboard telling me to turn off the engine because it was overheating. I have pictures of these. But guess what still had to pay. Make that make sense smh
Georgina EDaniel was of great help!
Manoj A