The truck Freon was low and the AC did not work, temp for the day were over 90' and we did report this to the vendor officeFane J.
Customer Reviews for StorCal Self Storage Woodland Hills #2
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Woodland Hills, CA 91367
(On Oxnard just west of De Soto and Oxnard and east of Variel and Oxnard)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h30 am à 5h pm
- Dim : 11h30 am à 3h30 pm
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was as good an experience as I think possile.Charles U.
Le client n'a pas laissé de commentaire.SAL L.
Perfect customer serviceJohn C.
Le client n'a pas laissé de commentaire.Joy T.
Great service.Anita R.
Le client n'a pas laissé de commentaire.CRAIG N.
Le client n'a pas laissé de commentaire.Rogelio S.
Everything was great! I have no constructive criticism.Brian J.
The previous UHaul renter had left mud all over the rubber floor mats (front and rear), as well as black scuffs the entire length of the passenger's exterior side of the van. The van ran great, but it could have been in cleaner condition. I was afraid I would get blamed for the mud and scuffs, so I scrubbed the mats and waxed out the scuffs before returning. The staff, Daniel and Terry, were both very kind-hearted and easy to work with. Because of Daniel & Terry, I would definitely rent my next UHaul van from StorCal Self Storage on 21051 Oxnard st, Woodland Hills.Jerry L.
Nothing I can think of. The woman running the storage/rental location on that Sunday was so very helpful and most pleasant to work with. She made the whole process extremely easy and timely. I was on my way in a matter of 10 minutes. Looking forward to my next rental.Richard W.
The gas tank capacity was wrong on the receipt and using your calculation caused me to fill over 3 gallons more than I should have at a time when gas is so expensive. I informed the attendant but he couldn't explain why it was wrong. Big negative.Wisam H.
Really disappointing that the truck when picked up was empty for fuel.Bronwyn W.
I'm very certified with the service and vehicle thank youMike E.
Le client n'a pas laissé de commentaire.Nick C.
Le client n'a pas laissé de commentaire.Erik S.
This comment is about this location's management. My observations are: 1- Even though the UHaul website stated I could pick up the rental van at 7 AM when I placed the reservation, this location does not offer this option. I was forced to wait until 9 am when they opened with a live attendant. When I complained to the manager, Daniel, about this significant discrepancy in pick-up info, he simply said "yeah, I get yelled at all the time"! 2- I experienced a problem with the first van before leaving the parking lot. It took a long time for the manager to return to his desk when I was able to exchange the van and change the original contract. 3- The manager failed to change the initial mileage recorded for the second van and, for this reason, I was unable to use the automatic drop-off option via the UHaul app. The starting mileage did not match and, again, I had to wait to do the drop-off with a live person because I was unable to use the app.Neusa F.
Le client n'a pas laissé de commentaire.Darius G.
Thanks for great service!Fiona H.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.mark T.
Le client n'a pas laissé de commentaire.Scott R.
Thank you for great service the guy very professional and helpful!!!MISHA Y.
This location worked well for me. No comments.THOMAS M.
Le client n'a pas laissé de commentaire.NONAMEGIVEN Y.
Le client n'a pas laissé de commentaire.chuan P.
Le client n'a pas laissé de commentaire.DARRYL A.
The customer representative was knowledgeable, friendly and extremely helpful.JAMES H.
Terry & Daniel provided the best customer service! I will definitely recommend this location and write a Yelp review!Sheryl T.
Staff was extremely helpful and considerate. Thanks for the help!ROBERT L.
Needs better customer service at front desk.MARIE J.
Le client n'a pas laissé de commentaire.Michael G.
Very friendly. The following day I received a call from Jack and said that I left my drivers license in the truck. That was really almost never heard of this days. Most establishments wouldn't even bother to call. I will definitely recommend this place. Good job.CARLOS V.
Great service!JOSEPH S.
Le client n'a pas laissé de commentaire.Catherine T.
Daniel was very nice and very helpful! Thank you! KorneliaKORNELIA T.
Not sure if the person who help ( Oxnard location) but he was extremely nice and helpful Was supposed to pick up at different location it changed with out telling me, but person at original place was rude on the phoneGREGORY P.
Nothing... Daniel was Excellent!... Very good customer experience.RAVEN P.
You charged me for blankets and we never asked or used blankets from you. Please credit me back for that charge!SEAN B.
Please check the gas mileage on the vehicles. I drove only about 5 miles MAX and it practically emptied the gas tank after having 1/8 tank in there.Rohit K.
The gentleman who managed my check-in process and provided advice was particularly helpful and should be applauded. He was fantastic.Andrew K.
Customer service was excellent. Van was filthy dirty and completely unacceptable for a rental.RUTH H.
My experience was stellar. This was the 4th Uhaul location I visited that AM. I was looking for a cargo van which Daniel also did not have available for me. However, he was the Only One who recommended I take the mini mover! The only UHaul rep who had the presence of mind to not live in the â€œNOâ€ Very sad statement. Think out of the box people! He made my crazy, unforeseen problem, not a problem. Problem solvers make dollars! I will always reach out to this location first.Joseph C.
DANIEL A+ customer service He really cares Great professional serviceJOYCE P.
Le client n'a pas laissé de commentaire.MIGUEL P.
Le client n'a pas laissé de commentaire.Michele M.
More staff to reduce waiting time.Jonathan R.
Le client n'a pas laissé de commentaire.Danielle T.
The entire experience was professional and fast. The desk clerk made the transaction very easy and pleasant. MerciTimothy T.
Start caring about your customers is a start.Carl V.
Excellent service à la clientèledavid B.
Le client n'a pas laissé de commentaire.RYAN J.
Le client n'a pas laissé de commentaire.ADRIENNE K.
When I signed paperwork to pickup truck iwas told there was 1/2 tank. When I turned it on after signing the paperwork the was less than half a tank. Still returned the truck with over hf a tank to avoid extra charges. Parking lot of facility is being lived in by suspicious individuals after hours. Felt slightly nervous dropping off truck and keys.KRISTINE K.
Terry was so nice and so helpful. Great employee!Kerry G.
Le client n'a pas laissé de commentaire.CRISTIAN G.
Good value close location and good person that was polite and professionalROBERT N.
Calvin was efficient and organized. A pleasure to do business with.Scott C.
The man helping was nice and i dont want him to get in trouble, but i had to come back for the dolly i had already ordered! I expected it to be in the truck when i picked it up. I drove back home and it wasnt! So i had to go backâ€¦. I would like to partially be reimbursed for this.Weston G.
Le client n'a pas laissé de commentaire.VINEETA S.
Calvin Howard was very nice to work with.Charles U.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Not a thing. Nick was very professional and very nice. He is very good with the customers. He was quick and efficient, it was so easy!!! Thank you!!Michelle S.
the lady at the reception counter was helpful and fast at getting through the process. the truck, you could tell had not been cleaned in a Long while but that is not that big of a deal, your only using it for a short while. overall a good experience and I will be retuning to this location next time I need a uhaulLESLY W.
Le client n'a pas laissé de commentaire.MICHAEL G.
The guy who was at the office when we returned the truck was horrible! It was hot and i had my 3month old baby in the car. He made us wait 20min while he was on the phone and didnt even acknowledge us. After he was done with the phone call he looked at us and just said â€œyes?!â€ As if were bothering him or disturbing him. We told him were here to return a truck and he just said â€œwell where is itâ€. After he checked the truck, he went back into the office and shouted at us that if we wanted a receipt we need to â€œhurry up and get our asses over hereâ€. I told him he had a horrible attitude and was being rude and he lost it and started yelling at me and arguing. Even with other custOmers there w little kids. This was an awful experience during an already stressful day of moving w a baby in 100 degree weather.ANGIE R.
Online pickup sucked big time. Took us almost 50 minutes from arriving at the location until we could pickup car due to various glitches and absurdities.Emma C.
Le client n'a pas laissé de commentaire.Jayme C.
I need someone to call me at (303) 717-3162. I feel I was overcahrged for this rental.ELBA J.
Le client n'a pas laissé de commentaire.Senthilkumar S.
Le client n'a pas laissé de commentaire.Patrick A W.
We had a great experience at this u-haul. In the middle of a crazy moving week, picking up our U-haul was the easiest part of the process. Calvin, who helped us, was cheerful and helpful as well.Marian M.
Friendly staff very quick and easy to rent fromVINH L.
The person who helped me was excellentBRENT M.
Nick was great when I called and Calvin took care of me when I was there. Excellent service à la clientèle.Tiffany C.
Le client n'a pas laissé de commentaire.ILHAN R.
Everything went well, except for the car, which was dirty inside and out and smelled very bad inside.MOJTABA A.
Le client n'a pas laissé de commentaire.KIMBERLY D.
Le client n'a pas laissé de commentaire.SARA B.
Le client n'a pas laissé de commentaire.ROBIN C.
Le client n'a pas laissé de commentaire.RAJAPAKSA A.
not muchSTEVEN B.
Le client n'a pas laissé de commentaire.PATRICIO G.
Le client n'a pas laissé de commentaire.WENDY G.
Even though the guy was helpful, I reserved this 3-5 days in advance and I had to pick up the dolly somewhere else.Carlos R.
Le client n'a pas laissé de commentaire.Daniel G.
Only problem I experienced was that the system picked a different drop off location than I had chosen. Although it was corrected at the Woodland Hills pickup location, the drop off location I chose on Arden Way still showed the wrong drop off location. However, it was just a slight glitch that was easily corrected by the manager at the Arden Way drop off location.Dora Lee J.
Le client n'a pas laissé de commentaire.Stephanie Y.
Fast service, none neededMichael B.
Le client n'a pas laissé de commentaire.NICK C.
Le client n'a pas laissé de commentaire.Susan G.
your online system is not user friendly. web kept dropping at that location. the agent at the desk then was very helpful.John E.
The owner was very friendly and helpful!James J.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.Alan M.
first of all check your equipment thoroughly and dont rent me a uhaul that i cant use a padlockbto lock sliding door.ILKER D.
The most rude, unfriendly, unprofessional representative I've ever seen in this country. He needs to be trained how to be polite at least. I would never go to this location again just because of him.JULIUS P.
Everything was fine - location was a bit hidden. I drove right past itCHRISTINE W.
Employee was attentive and made the process easy. First time renting u haul he made the experience easy.COURTNEY P.