Customer Reviews for Store 66 Inc
(Concessionnaire U-Haul dans le voisinage)

2 306 évaluations

3138 Lake Worth Rd   Lake Worth, FL 33461
(W Of Congress)

(561) 439-0994

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 5h pm
  • Ven : 8h30 am à 6h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(561) 439-0994

3138 Lake Worth Rd
Lake Worth, FL 33461
(W Of Congress)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 5h pm
  • Ven : 8h30 am à 6h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 12h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great service

JOHVANNY M. 
Évaluation :
5

Did not tell me to take pictures of any damage that did not have a X sticker as drop off location asked for pics of them to show damage was by others

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucia G. 
Évaluation :
2

The man was very rude. (Not my first time at this location but hopefully my last). Previous experience was horrible. This time I walked in as a man was being waited on by the other clerk (she was friendly and professional) as I stood patiently in line for several minutes, another couple came in behind me. The male clerk came out from behind the desk and asked the couple to come up to be waited on as if I did not exist! All 3 had to walk around me to go to the counter! On returning the truck he was short and very unpleasant. Made me feel most uncomfortable. Not a smile or single pleasant word from him. Not a good representation of a UHaul dealer!

Valerie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MODESTO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK G. 
Évaluation :
4

The employees were very good, courteous and knowledgeable.

LAWRENCE N. 
Évaluation :
1

I expressly waived the insurance coverage for the trailer, they still charged me for the insurance thinking that I would not notice. BEWARE

PETER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
2

They refused to take my return. I had to call the 800 number to help me find a drop location.

Danny F. 
Évaluation :
5

Outstanding leadership at this location

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAZIMIERZ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN S. 
Évaluation :
1

No good

Marc P. 
Évaluation :
5

great service

ALVARO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVON D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GRACE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
2

They told me the truck had a full tank and to return it with a full tank. I drove 25 miles and it had 1/4 of a tank in it. I was charged to help load my car onto the trailer and when I told the guy the tires on the trailer looked low, he said that that was how they were supposed to be. I checked the air pressure after leaving there and found 1 tire with 13 lbs of air in it, the one behind it had 23 lbs of air in it and the two on the other side both had 48 lbs of air in them. It is not the customer's responsibility to air up the tires, especially after notifying the attendant that the tires looked low on air!

ERIC D. 
Évaluation :
4

The location is close to my home, so it is a convenient location for truck rentals. The key dropbox was a nice option for afterhours drop off. I would recommend better lighting in the truck parking lot.

CRAIG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita S. 
Évaluation :
1

They over charge you in fuel. The old truck fuel gauge moves depending where parked.

Abid R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL J. 
Évaluation :
5

The best service that i ever had renting a truck from U-HAUL.

DONALD B. 
Évaluation :
5

They were very accommodating

SHERYL F. 
Évaluation :
3

Location was convenient for us, but parking is very limited. When we arrived to pickup the rental unit, there was a lot of confusion for some reason and we waited 25-30 minutes from the time we arrived. When returning the rental unit, I had to move my own vehicle three times due to the limited space and congestion.

J Ray B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kris F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIVINGSTON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haitham H. 
Évaluation :
1

They gave me the truck with a bad break, I hit the car just a little bit, they went to my account and charged me when I have insurance, and the lady is very rude 🙄

Ghislaine F. 
Évaluation :
4

I was very pleased with the whole process. The staff were very good and the pricing was reasonable. I would recommend to others.

HIRAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emil C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR A. 
Évaluation :
5

The place was quick, friendly and very professional. But I would ask them to make the little sing that they have up about “parking at the adjacent lot” a bit bigger. Cars can get towed if you park in that area.

MICHAEL N. 
Évaluation :
5

Was lucky enough to get the transit van. The gentleman who helped way great. Best deal in town.

Lisa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL A. 
Évaluation :
5

Great Job. Finally found a place where customer service is reliable and helpful! Laura and Lincoln were great, they were direct and helped expedite this busy location as a team. Very impressive! Thankyou!!!

CHRISTY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Everything was good.

JOSE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ralph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONFESOR S. 
Évaluation :
1

Do not cut off the lights when you see a customer pulling up.

Kevaughn H. 
Évaluation :
5

Professional , caring, on time

Bijan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FIORELLA C. 
Évaluation :
5

Great service

GUUSTAAF A. 
Évaluation :
5

k

MANUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYLA F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DARRELL F. 
Évaluation :
5

Great service!

JOHN F. 
Évaluation :
5

Excellent service à la clientèle

LOUIS C. 
Évaluation :
1

Cab of the truck reeked of damp and mold coming out of the vents. Tried to put up with it but after driving around in 90+ degree heat with the AC turned off and both windows cranked wide open, I couldn't stand it. I called the location to check if I could exchange the truck- I said it smelled like mold and he said yes I could exchange it, bring it back. When I brought it back, he took a sniff and tried to tell me “that's the cleaning product we use to clean the trucks“. Are you freaking kidding me? You're going to sit there and tell me that disgusting mold smell is a cleaning product? He said all the trucks smell like that, I said “can I smell the other truck? maybe it's not as strong”. He refused and said “I can't exchange it - nothing is wrong with it“. There was no apology, he was very short and did not seem to care in any way and it was obvious he just wanted me out of there as fast as possible, so I left. I wound up just going back couple hours later and dropping off the truck unused. Rental was a complete waste of money and time, I would like a complete refund- we are now one day behind in our move and that screws up a lot of things with my work schedule and my wife's work schedule and a bunch of other stuff. I have never been treated like that, I can't believe he had the nerve to try to tell someone that disgusting mold smell was cleaning product- I have never had an experience this bad in dozens of U-Haul rentals over the last 20+ years. I realize people have different levels of sensitivity to stuff like this, but to have someone just lie to my face and outraged tonight? That's outrageous and I'm STILL upset. To add insult to injury, I did stop by our storage unit so I had a few things in the back of the truck that I then had to leave at our old apartment, instead of at the new apartment. So, now we have even more to move feom old apartment than we did before we rented the smelly truck, also I'm out almost 30 $in gas that I got to pay for the privilege of driving smelly truck around town. I would also like to mention that besides the awful smell in the cab, that truck is tired and maybe should be retired - there's a lot of looseness in the steering and the softish way the brakes were, I was really dreading having to drive it fully loaded

ERIC A. 
Évaluation :
5

Good customer service and I appreciate you guys

ELVIRA Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAVIER A. 
Évaluation :
5

Give me a discount for returning it a day earlier

PATRICK JOSEPH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa W. 
Évaluation :
2

The employees working there can use some personality. They were just matter of fact, not any smiles between the 3 of them. We filled up the gas to the spot we were told and they actually charged us 7,00 $ for a fraction that was ridiculous after we were already paying because we went over the mileage. We even stopped right before we dropped off to avoid paying the upcharge on the gas. I think they all could have some give and take on this. They would not budge and I think sometimes in business you want people to come back by showing a little compassion. These 3 adults should not be in this business because they do not seem to like their jobs.

ELLEN V. 
Évaluation :
4

Staff was well informed and friendly

Nuemy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
5

Nothing. Friendly Staff was great! Fast in n out service. Great price too!

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANET L. 
Évaluation :
1

All personnel was great except this old men super angry and cranky and d had a super bad attitude, we were moving and the last thing you want is someone that's is extremely unfriendly and doest want to help you i don't remember he's name but he's the oldest that work there. The other people were great except for him I'm sure we are not the only ones that feel the same he must treat all other clients the same.

DANIEL C. 
Évaluation :
5

Excelent customer service!!!

DAVIES A. 
Évaluation :
3

I rated the location as average meaning the physical building but believe they are remodeling. The physical location within the county, accessibility, etc. is very good. Good experience.

KEVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEMI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel V. 
Évaluation :
3

The online self-service experience was horrendous. Payment was taken, I was asked to get the keys from lockbox, but the lockbox wouldn't open. I went inside to speak to the cashiers and they advised that they never received my order. I had to wait a full hour for the order to show up.

Derrick A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
1

I was not informed that I needed to call uhaul to drop off my 4x8 trailer. Meantime I drove to several local uhauk and Uhaul centers. And they refused it. Literally wasted time n gas. Only if I would been given the info.

CARLOS R. 
Évaluation :
4

I booked a truck to pick up today, I get to the location and the agent stated my reservation was not for 8/21 that it was for 8/22 I have the confirmation email to proof my pick up date but the agent declined to even look at it. Took a smaller truck. I would appreciate to receive my 50 $guaranteed reservation credit for the truck not being available. Wait time was 45 minutes also. A customer ahead of me had the same problem he reserved a trailer at the same location and the guy said it not at his store and declined to look at his email confirmation.

CRISTIAN S. 
Évaluation :
3

The “truck share 24/7” experience needs to be improved. I don't know if it's just this location, or overall. I did the complete online check in, but I still had to go into the building, wait on a line, sign forms on paper, swipe my credit card, present my driver license, and have someone go find my truck and pull it out front. It was all fine, but it was not at all the modern app-driven experience that the website had me expecting. The late-night drop off and check out was perfect though. Note: my truck had no dolly or moving blankets available to rent, but they asked me if I needed a dolly when I went through the old-school pickup process.

DANIEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRA S. 
Évaluation :
5

These guys are always awesome!

Kenan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc P. 
Évaluation :
5

Very professional staff. Nice and friendly.

WALLACE H. 
Évaluation :
5

Le service a été excellent. We dropped the trailer off right at closing time and the staff was very accommodating.

Laura R. 
Évaluation :
1

If U-Haul is going to roll out online check-in, then store should know how it works. Was there for an hour because the guy didn't know how online check-in works. And I can't really blame him but more so blame U-haul as a whole. Do not use online check-in until the company has a better grasp on it.

Heather W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Fast and easy to rent, good service, the truck was in perfect condition, very clean.

ALOISIO L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SLAWOMIR Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariana R. 
Évaluation :
5

I had extreme difficulty with self-checkout and being able to take the required photos to do the mobile checkout process that needs to be addressed

TIMOTHY F. 
Non les évaluations ont été soumises pour cet établissement.

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