Worst customer service I've ever seen. I rent a truck here nearly once a month and the gym there is made certain I'll never be back. I'd fire him is he's an employee. Rude to me and my girlfriend. Completely disrespectful.Nicholas V.
Customer Reviews for Store 66 Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lake Worth, FL 33461
(W Of Congress)
Services dans cet établissement :
- Du lundi au jeudiDe 8 h 30 am à 5 pm
- VendrediDe 8 h 30 am à 6 pm
- SamediDe 8 h am à 6 h pm
- DimancheDe 9 h am à 12 h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cheryl R.
No Comment at this time.Johnny O.
I love u haul. Youve always been good and fair with me.Steven S.
Andy and company were excellent,Johnny T.
Le client n'a pas laissé de commentaire.Janice B.
Le client n'a pas laissé de commentaire.Justin M.
Excellent service!Aaron M.
Le client n'a pas laissé de commentaire.Linda C.
Le client n'a pas laissé de commentaire.Dorian M.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Lavonte B.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Michael L.
The rep at the front desk added 30 miles more than what I estimated and when I asked why, I was told that at that location they can do whatever they want to do because the location is an independent dealer. Because time was against me, I had no choice but to take the truck from that location. I knew the rep was lying because it wasn't my first or second time picking from that location and that never happened on my prior visits to that location.Brian S.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Ian H.
Le client n'a pas laissé de commentaire.CARL F.
Le client n'a pas laissé de commentaire.NIRVANA E.
Le client n'a pas laissé de commentaire.Wellington R.
I have always liked renting from uhaul but this time was different. The vehicle was not sufficient and service light and tire pressure light both were on thru out the rental. Also, the seatbelt was not working properly, my husband received a warning from PBSO because he was having trouble with the strap. The vehicle was old and had smell of fumes inside.Anna Y.
When you tell someone a drop off location you should make sure its open. The original drop off location was closed and no one knew, so when i went to drop off the truck it wasnt a pleasurable experience.Chris B.
Le client n'a pas laissé de commentaire.Jeffrey K.
I needed to put air on a tire because it was low when i live the property and they did not gave me credit for ityadira M.
Always the best friendliest professional service!Robert D.
So easy to rent it.MARTHA R.
Le client n'a pas laissé de commentaire.emil C.
Le client n'a pas laissé de commentaire.Craig M.
The customer service was outstanding they're very friendly and helpfulKevin W.
The easiest return I've ever had Thank you to both locations for my experiencePatricia L.
Le client n'a pas laissé de commentaire.Jabiel D.
Smells urine inside the cab.Andriy K.
Le client n'a pas laissé de commentaire.Jefri T.
This location charge my card double even though I returned the truck with gas. It was hassle to get the rental truck from this location because the abide my reservation. I had to call U-Haul customer hotline to find me another rental truck. The morning before after I made my reservation I called the location and I was told the truck was available and can be picked up at anytime.Peterson S.
Le client n'a pas laissé de commentaire.Gary J.
I like the servicesJOHN G.
The truck had a dead battery,Eugenia W.
Excellent customer service and friendly as always. Fortement recommandé!Robert D.
My rental was last minute and they took care of me at closing time. Return was absolutely speedy! Merci!JOHN W.
Le client n'a pas laissé de commentaire.Vaughn Y.
Le client n'a pas laissé de commentaire.Robert H.
I usually rent a trailer once or twice a year for something I always go there they're very good I would recommend them highly thank you Thomasthomas W.
I did everything for mobile check-in but still had to go inside and give all the same info I entered online. I also put down I was going 20 miles but they charged me for 100 up front even after I explained I wasn't going 100 miles. The engine oil light was on the entire time.Robert H.
Always a pleasure too do business with them awesome people thanks 😊Viola M.
Check in was greatCarmen L.
Le client n'a pas laissé de commentaire.daniel Q.
All goodthomas W.
Customer service zero!!!Victor P.
Le client n'a pas laissé de commentaire.jacob S.
Le client n'a pas laissé de commentaire.Jeffery R.
Le client n'a pas laissé de commentaire.Gerald J.
Le client n'a pas laissé de commentaire.Carlos Ponce P.
Le client n'a pas laissé de commentaire.Marta V.
Uhaul is always the best !peter M.
Le client n'a pas laissé de commentaire.ROBERT B.
Store 66 Is my go to for Repeat Rentals again and again. For many years. Very Nice crew and always a help Pick Up Chix Clearing Company Stacy GSTACY G.
Always a pleasure renting and always great service!Robert D.
Le client n'a pas laissé de commentaire.Hector R.
Rented from this location for years never had any issues and staff is very accommodatingslawomir Z.
Le client n'a pas laissé de commentaire.Marie S.
Le client n'a pas laissé de commentaire.Peter P.
Le client n'a pas laissé de commentaire.NAOMI W.
This is where it took a turn the location was closed not even a drop off box and when I called customer support I was forced to drive the uhuale to a different location even after stating that I didn't have a car so I had to walk back to my apartment horrible experience I'm never going to use u haul againChristian E.
Le client n'a pas laissé de commentaire.Antonio P.
Very nice people working the storeWesley L.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.Saverio S.
Le client n'a pas laissé de commentaire.Jeremy P.
These gotta be the fakest fuckin reps I EVER DEALT WITH. AT THE PHYSICAL LOCATION THEY PLAY LIKE ITS ANIMOSITY THEN CALL THE FUCKIN COPS. I'm not a child and I wont be tried. Fuck You and whomever. If you got a problem call me you pussy ass bitch. And stop saying I was sleeping in there because bitch I been in a hotel for an ENTIRE MONTH. FUCK YOU AND WHOMEVER YOU INDIRECT WEIRD BITCH.Anneitra C.
I ordered a trailer and there was no communication that the pick up location needed to change. I was sent to a third party to pick up the trailer which had no trailer hitch lock so I wasn't able to lock it properly. The trailer was fine but it was definitely older. Since the third party dealer I had to go to didn't have the equipment I was also planning to purchase/ rent at the uhaul store, I had to go to another uhaul location to pick up those items-lock, rope, and 2 dollys (location only had 1 left to rent me). We lost half a day because of the running around. We were able to call customer service and get a day extension to return which we didn't end up needing. The return process was excellent though!Amanda B.
Le client n'a pas laissé de commentaire.NORBERTO L.
Le client n'a pas laissé de commentaire.Marie A.
Le client n'a pas laissé de commentaire.Ismael P.
Fast and easy exactly what u need after a stressful packing time. Easy pick up and easy drop off. Thank uJajaira B.
Le client n'a pas laissé de commentaire.Felix D.
I've been a repeat customer for years. Excellent staff. Kudos to them. Made my moving experience smooth. Merci.antonio P.
Expand your parking it's a mad house getting in and out.Dan G.
Le client n'a pas laissé de commentaire.Mitch P.
Le client n'a pas laissé de commentaire.Deivison A.
Don't rent the 166 thousands mile trucks for full price or any price. please replace it.Mohammed M.
Le client n'a pas laissé de commentaire.CHRISTIAN J.
Le client n'a pas laissé de commentaire.Hannah P.
Customer service was good. The equipment was clean. The issue was the truck has steering wheel or alignment issues, it was really hard to make turns to the left as the truck would pull to the right. Felt like the steering wheel could give out any minute.Michelle P.
Very helpful with the entire booking process and providing information! The location is a little cramped during busy times to find parking and bring the trucks back though, but everything else was smooth sailing.MALORIE S.
Le client n'a pas laissé de commentaire.Tara B.
Dear U-Haul, I am writing this review to express my deep dissatisfaction with the service I received during my recent move. Despite booking a truck, a dolly, and some furniture pads three days in advance, my experience was marred by a series of inconveniences and disappointments that made my move far more difficult than it needed to be. Firstly, the process of checking out the truck was painfully slow. I spent over 30 minutes waiting as your employee struggled to scan my Florida ID, a simple task that should have taken a fraction of the time. This was just the beginning of the issues I encountered. To my dismay, I was informed that despite my reservation, the dolly I had requested was not available. This was a significant setback, as moving without a dolly is a daunting task. This lack of organization and poor inventory management created unnecessary difficulties for me, the customer. The problems did not end there. When I attempted to return the truck, in the address specified by the contract, I was informed by the manager of the location that they no longer worked with U-Haul. This was a surprise, as the U-Haul app indicated that this location was still in service. I was advised to call U-Haul's phone number, but it was outside of your working hours. In an attempt to resolve the issue, I used the app to find other locations where I could return the truck. However, this proved to be a futile effort. I visited several locations listed in the app, only to find that there were no U-Haul stores at those locations. This resulted in a significant waste of my time. In the end, I had no choice but to return the truck to the original location where I had picked it up. The following day, I received no communication from U-Haul, only an invoice filled with fines. In summary, my experience with U-Haul was nothing short of a nightmare. The lack of organization, outdated systems, and poor customer service made my moving process far more stressful than it should have been. I strongly advise others to consider alternative options for their moving needs. Sincerely, SergioSergio Fernando R.
Have it so that if one does everything online, including checking-in with a copy of DL, quicker at pickup. It was though I was just walking in off the street with no information given online. Bad system.Alan N.
I need a reciveRufino M.
Le client n'a pas laissé de commentaire.Andrea P.
Le client n'a pas laissé de commentaire.Nixon D.
Le client n'a pas laissé de commentaire.Xavier P.
Le client n'a pas laissé de commentaire.Juan Daniel Q.
Le client n'a pas laissé de commentaire.Joe R.
Le client n'a pas laissé de commentaire.Selande E.
Booked online with a reservation for 24 hours and a 7 am pick up. They confirmed and changed my pickup to 830 am and only gave me 8 hours. False advertising and unprofessional to change time with no notice.Adam P.
Le client n'a pas laissé de commentaire.jason G.
Le client n'a pas laissé de commentaire.MERCIO M.