Nothing to do with the location. The U-Haul app was not working as it should, took an hour to get the truck dispatched.
Steven Hanes
Customer Reviews for Store Ease
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was good but had a problem when dropping truck off. Said we didn't return in time and got lost several times because of wrong directions. Was late getting there and getting a storage unit. Customer service was excellent. But people should know about the uhaul drop off cause we were looking for uhaul not storeease. It can be confusing to some and like us if you aren't from around here..you're going in circles. I would def refer this place to others though
Amy ColvinMake sure they get there refund back i still havent got mine
Tiffany DenneyFaciles à utiliser
Jacob CrossmanNo signs going over drop off process. Was not aware that no one would be physically available, no way to speak with someone regarding uhaul concerns when calling number listed on contract for drop off
Ashley CrossmanIt was closed at 4:30 pm with no one to assist. Dropping the key in the lock box does not guarantee they will check it in
Horace WilsonThere were so many issues that it took nearly two hours before I drove away with the truck. I will never agree for a remote and unattended pickup location again
Joseph Howsdenjust alot of steps to pick up keys , would be difficult to a older person. should inform before hand that it takes several mins to pick up truck
Heather SmithDrop key box should be located outside and clearly marked. There was a little non staffed office that said open so I left keys in a desk top compartment. I called the drop point this morning but they stated that I needed to call U-Haul they didn't care where I put the keys. So I did speak to U-Haul representative and she said all was good on my side and not to worry. She showed truck returned to proper location and she received pictures.
DONALD PRICE