Customer Reviews for Store It All
(Concessionnaire U-Haul dans le voisinage)

118 évaluations

40 Bailey St   Coxsackie, NY 12051

(518) 731-8448

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h pm
  • Sam : 8h30 am à 4h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(518) 731-8448

40 Bailey St
Coxsackie, NY 12051

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h pm
  • Sam : 8h30 am à 4h30 pm
  • Dim : fermé
Aucune photo disponible
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I'm assuming it's not the pickup location's fault so I'll be frank: The truck is a piece of shit. We had to replace a drag link and a spark plug coil before we could leave. The door seal leaked and I drove from New York to Idaho with earplugs in. I had to add a gallon of oil on my trip to keep the dip stick above the fill line. We had a brake electronic fault during the trip. The engine misfired on hills. Terrible truck. How did I get this for a cross-country?

PETERHUDSON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANJ N. 
Évaluation :
5

Due to last minute changes Ii had to modify my rental. I contacted Chrissy at Store it All and she could not be more accommodating. She modified my contract and actually saved me both time and money. Would highly recommend.

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSAA B. 
Évaluation :
4

it would have been nice to have some instruction on where the controls were and how the overhead door and ramp locked. For the most part it was an easy check-in. but what do you do if you didn't have a smart phone?

JAMESE S. 
Évaluation :
5

Kristy & Ed Ross were very accommodating, warm and friendly. I highly reccomend this U-haul rental.

SUSANJ N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

W M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN TRACEY T. 
Évaluation :
2

Poor cell service there and requirements of a site without staff made it challenging to upload the necessary photos. Also a hard copy of steps with screen shots would be helpful because u tube would not load.

Rich B. 
Évaluation :
5

She was fantastic! Very accommodating and lovely to work with!

MICHELEH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret H. 
Évaluation :
3

The equipment had some minor damage when picked up and was pointed out to us. The women was upfront and very honest which I appreciate greatly

MARGARET-LESLIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liz S. 
Évaluation :
5

Kristi was pleasant, patient and informative.

JEFFREYMARC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill M. 
Évaluation :
4

Great customer service!

Noel O. 
Évaluation :
5

Way to many furniture pads lol

beth T. 
Évaluation :
3

Not applicable to either location, but the uhaul.com “return” website system stinks. Even though my “location services” was on, it would NOT allow me to do an electronic return on the website, even though everything told me this was the ONLY way I could do an after hours return.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
4

Things went well considering the whole virus complication and everything done remotely.

lynn R. 
Évaluation :
5

Very friendly and efficient service

Michael T. 
Évaluation :
5

Appreciated the call from the location prior, they left a nice detailed message and the women was very friendly.

Tammy P. 
Évaluation :
5

Everything went well

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy A. 
Évaluation :
4

Better communication from customer service. I got the run-around but finally talked to the right people. Problem solved.

Francis C. 
Évaluation :
5

My U-box was delivered about 40 miles away from where it was supposed to be delivered, without any notification to me. That cost me a lot of time and gas money to access my stuff. Having the box delivered to my home was not an option due to logistics of my home. U-haul never let me know about the change in delivery location and I only found out about it when the location manager called me. The people at this location were very courteous and accommodating, and I'd happily recommend them to others looking for services in that area. However, the overall U-haul U-box delivery experience was very disappointing and cost me more money and time than it should have. I'd have second thoughts about using this service again or recommending it to others.

STEVE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

My only issue is that my phone app didn't work in the area. I use At&T. I have had this happen in other places as well. It seems that this is a problem that U haul should be dealing with, or informing customers that it might be a problem.....

Timothy W. 
Évaluation :
5

all staff were very helpful and pleasant it was safest way to move our goods, Had planned to two a 5 x 8 closed trauler from U-hual but that ould have been inconvenient and made us less safe in the interstates driving at a much slower pace than the very fast cars and trucks, We were able to relax on our 2000 mile drive to Denver, Many thanks to one and all. Happy Holiday to U-Haul employees.

Orrin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Great service and great customer service

Amina P. 
Évaluation :
5

Nothing at this time.

KATHY L. 
Évaluation :
5

Thank you for all your help with my rental !

Sharon H. 
Évaluation :
3

Truck had seen better days. Wipers didn't work well and truck sounded like it was misfiring or engine timing was off. Did what I needed though.

Timothy R. 
Évaluation :
5

Why is my final balance of on my credit card different than the billing statement? ????

Joseph Z. 
Évaluation :
5

I can't recommend Store It All highly enough - they saved us from what would have been a disastrous situation. That being said, U-Haul caused and perpetuated said situation, and I will never EVER use the company ever again and will tell everyone who will listen what an awful experience this has been. Again, Store It All is amazing. U-Haul, never again. Just terrible.

Sarah H. 
Évaluation :
1

My review has to do with the Litchfield park location where my u-box's where dropped off. After this experience I wouldn't recommend u-box's or this location. The boxes arrived after closing hours of the expected arrival date therefor they where late due to me not being able to access them. Then the next day when I went to access my boxes they processed to them tell me I needed to give them 24 hr notice which I was not told before. Then I went over there to make the payment for my boxes later that night and the person they had working the counter asked me to please call tomorrow to make the payment because he didn't know how to take a payment in store. Then when I was finally able to get in my u-boxes the next day I show up to the store and my boxes have still not been pulled so I was asked to come back later. Mind you not it's been almost 3 days and I still haven't been able to access my stuff. I show back up to the store later that afternoon the lock is broke off one of my boxes and the boxes where still screwed shut so I had to go back and forth to the front office twice from the back of the warehouse first time for bolt cutters and the next time for a screw driver because no one was back by the warehouse to help me. Needless to say I am not happy at all and would like to be contacted by someone from u-haul to make things right with me. If not I will not be recommending or using u-haul ever again. Thank a very pissed off customer!! P.S. this review does not reflect the Coxsackie NY location where we got the boxes from. They where great with excellent service.

Ryan C. 
Évaluation :
5

Quick, easy and inexpensive.

Paula S. 
Évaluation :
5

Very helpful. Would rent with this location again.

Janet Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew H. 
Évaluation :
5

Give credit to customers for filling the gas tank passed the amount needed to replace.

Robin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milo L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SPIROS M. 
Évaluation :
3

I would highly recommend the people in South Carolina but I would not recommend the gentleman in New York his equipment was all broken and hard to deal with

PATTY S. 
Évaluation :
5

Ed and Kristi are very helpful and friendly, available any time I needed them for questions and information. Location is great, easy to find, plenty of room for parking and maneuvering the truck. Ed got the trailer set on my son's truck, showed him everything about it and in general is very knowledgeable and helpful. Double thumbs up!

Suzanne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

Very friendly and courteous.

Mark N. 
Évaluation :
5

Always friendly serivce and if they are around the office after hours they will help out like when i had to change a rental date last minuet no issue.

BRIAN D. 
Évaluation :
5

Nothing, they were awesome to work with.

Ken E. 
Évaluation :
1

I showed up to pick up my rental at 8:30, the stores posted time to open. No one was there and no one answered when I tried to call. I left and went back a little while later and still no one was there after they called me to confirm my 8:30 pick up. Very disappointed.

Jacqueline S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane K. 
Évaluation :
5

I would not recommend uhaul to anyone another 30 minute wait to drop off but could see it had nothing to do with her just Uhaul computer. Again she had to make phone call to get things right

steven M. 
Évaluation :
2

The charges were unclear, was much more $$$ than expected..

james V. 
Évaluation :
5

The driveway and parking lot might be nicer if paved. The person we worked with was wonderful! Professional and friendly!!! Fast and easy experience.

lynn R. 
Évaluation :
5

It was convenient and the van was great!

Joseph Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey B. 
Évaluation :
5

They did a great job

Pat G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sophia C. 
Évaluation :
5

Excellent service. Staff was very friendly and extremely helpful. Reserved on line and was on my way with truck in no time upon arrival. Could not have been any better!

Arthur B. 
Évaluation :
5

The employees were excellent they were very helpful and concerning thanks for all their help

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D. 
Évaluation :
5

Everything went well

Terry M. 
Évaluation :
5

Pleasant transaction. It was quick and efficient, our new go to for rentals.

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
5

Excellent service

matthew B. 
Évaluation :
5

Excellent friendly fast service! Very acommidating to our moving needs on pickup and drop off! Highly recommended would rent from this location again!

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
5

Friendly service and great people

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan D. 
Évaluation :
5

This location was excellent. Great customer service and a warm reception. I will recommend these guys again!

brad P. 
Évaluation :
5

Awesome experience. Fast, easy and friendly service.I would definately recommend to another.

Patricia K. 
Évaluation :
5

Rare, truly good people at this location!

bob D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tharon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Super friendly attendant, quick work of my return.

Timothy B. 
Évaluation :
5

Everyone was friendly and helpful. All in all, a pleasant experience.

Richard P. 
Évaluation :
5

Truck was ready when we got there. Clean and did the move. Very happy with service!

Anthony L. 
Évaluation :
5

I am always a happy customer with u-haul.Thank you for always being there for me.sincerely yours, Alice Edmonds

Alice A E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
4

Commercial sales did all they could do to make it a good experience. U- Haul did not though, and the truck we pre-ordered was not there on the date we requested. We were called and told that we could pick up another truck at a very inconvenient location far from our home. We chose not to do so and commercial sales told us that a smaller truck would be coming in the next morning and we could pick it up. Of course, it did not come in and we agreed to take a trailer instead until we could get a truck. The commercial sales rep was great and came in on a Sunday to rent us the trailer, with the agreement that we would get the truck the following day. Next day, still no truck! Not sure why u haul cant provide more trucks at each location and why when you make arrangements a week in advance, you still cant get what you need. Noone was apologetic or seemed to care that we were left hanging with our moving needs. Commercial sales tried their best to accommodate us, but people did not return their rentals as promised, and our move was horrendous because of it!

Micheal C. 
Évaluation :
5

Nothing...just keep things the way they are!

evan U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue P. 
Évaluation :
3

Posted business opening was 8 am when it actually was 9am. We had to sit in the lot for an hour

Andrew C. 
Non reviews have been submitted for this location.

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