Customer Reviews for Store It Indy LLC
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Always a pleasure

Évaluation :

5

The truck was horrible to drive, needed an alignment extremely bad, couldn't wait to return the truck

Évaluation :

1

There was 1,5 - 2” of water in the back of the moving truck. We were picking up a wooden dining room table. We had to go to CVS and pick up large trash bags to lay down on the floor and then utilize the 6 moving pads to try to not sit the table and 6 chairs in water. What really aggravated me was when I turned in the vehicle and mentioned to the lady TWICE that I hadn't planned on that expense thinking that she would “ make an adjustment “ for my inconvenience it was as if I never said anything. She said “ I will tell Kyle when he returns. “ I brought the vehicle back and parked it in the same location that I found it. Put the paper windshield cover back and locked the vehicle. Kyle was the individual that I dealt with when I picked up the vehicle. Very thoughtful and professional. I reserve comment regarding the lady. First time using the app. Honestly I am not sure that I would utilize U Haul again. Budget is across the street. I am 68 years old and I am of the era of customer service.

Évaluation :

1

We did not rent a truck on 3/13/21. Someone keyed in our information by mistake. Might be another Mark Gray, but we are not paying the invoice as it was not us.

Évaluation :

5

super Customer service!!

Évaluation :

5

I work with storage units and have had many over the years this is the best one and I recommend it daily. Easy access with different types of doors and the dollies are the best. The staff is very friendly and helpful. Love this place

Évaluation :

5

N.D.

Évaluation :

5

Extremely friendly and helpful.

Évaluation :

5

Great staff, very friendly.

Évaluation :

5

Please get your store more appliance dollies.

Évaluation :

2

We didn't go far, didn't us gas. But only got 23 $back Not fair

Évaluation :

4

The clerk that waited on me was very pleasant and professional

Évaluation :

3

The office was to be open until 5 pm so we hurried to drop off the truck at 4:30 pm and no one was there in the office for the drop off, eventhough stated hours should have been open until 5 pm. No clear instructions where to park and leave the returned truck. Will not use this drop off location again.

Évaluation :

5

The young man who waited on us, took our info and pulled up our reservation, was nice and very competent. Most appreciative! The truck was clean, the blankets we rented were tidy and just what was needed. The tank was full and that makes it easy to return! Just fill up the tank. Thanks for a positive experience.

Évaluation :

5

Nothing keep doing what you doing

Évaluation :

5

We had a trouble free experience! The pickup and dropoff was fast and easy, I will use them again!

Évaluation :

4

picked up truck with only 3/8th tank of gas. you can verify receipt for this. only problem should have more gas.

Évaluation :

5

Great service. Didn't get his name but the guy at the counter was great!

Évaluation :

5

Excellent

Évaluation :

1

They did not put my car on the auto transport for me. I had to take the truck over to the keystone plaza location where they told me they wouldn't help me either... I had to beg them. It was disgusting... after 3 hours of moving in 95 degree weather to go through this. Then I after I begged and offered money he said yes and then I had to Uber back to my car and drive back. I originally asked when making this reservation if they would be able to put my car on the auto transport. Then last minute the Sunday before uhaul changed it to this other location where I was told they would. It was a nightmare. I missed my movers who didn't even call me.

Évaluation :

5

I can't tell you what to improve, the people I worked with went above and beyond anything I would have asked of them. Mooching is always a stressful time for people. Your people at this faculty made my move so much easier, they did what they said they would do and they were extremely sympathetic to all my needs! Y'all should be grateful for this team and try to pay attention to how they treat customers, if your entire corporation ran like this facility you'd have zero competition.

Évaluation :

5

Let customer know ahead of time what the charge will be if equipment is returned late

Évaluation :

4

The truck dash indicated it needed an oil change, other than that everything was good!

Évaluation :

4

The staff are very friendly and helpful.

Évaluation :

5

Zach was great! The website is infuriating.

Évaluation :

5

It was all good!

Évaluation :

5

Very helpful.

Évaluation :

5

All is well and the customer service representative Zach was very informative, courteous, professional and customer friendly. Thank you for making my assist to help my nephew move to his first apartment a smooth and speedy transition. Merci

Évaluation :

5

Zach the service rep was very helpful and pleasant. Quick and easy experience!

Évaluation :

5

Zack was cool. He was very helpful and outgoing. I am very appreciative of the service I received.

Évaluation :

5

Get more employees like zach

Évaluation :

5

The whole experience could not have been better!

Évaluation :

5

The customer service at the Keystone location was excellent. Very nice, attentive and accommodating.

Évaluation :

4

Tell customers about uhaul Tax. It blind sided me, but it was a great experience

Évaluation :

5

Nothing! Great experience!!

Évaluation :

1

Representative did not explain entire contract - he left out the fact that there would be a 20 $charge for simply turned in the key in the afterhours box.

Évaluation :

3

I need to speak to a manager

Évaluation :

5

inside of the cab was dirty and the floor had muddy foot prints and the body also was dirty but mechanically is seems just fine. May be I was just used to a super clean car.

Évaluation :

1

The guy that works there was really racist and extremely very disrespectful please hire someone else more professional

Évaluation :

3

U-Haul app was clunky and frustrating. Rental location was fine.

Évaluation :

1

Customer service also information

Évaluation :

5

Nothing Service was excellent!

Évaluation :

5

Everything worked out perfect. Excellent customer service.

Évaluation :

2

Provide a paper receipt for the customer when they drop off the equipment, if you're gonna charge for equipment make sure it's not missing, and finally give the customer credit for returning the rental early.

Évaluation :

3

I believe I was overcharged for gas

Évaluation :

5

Excellent service. Thank you.

Évaluation :

5

Wish there was a locking gate mechanism when we accessed the facility at night. We felt that anybody could drive in behind us.

Évaluation :

5

Staff was very kind and helpful. He explained the rules, insurance options, etc very clearly. Move in and out was very convenient