Customer Reviews for Store It Indy LLC
(Concessionnaire U-Haul dans le voisinage)

756 évaluations

4530 N Keystone Ave   Indianapolis, IN 46205
(Just south of CVS on Keystone)

(317) 328-1577

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h30 am à 12h pm / 1h pm à 5nbsp;h 30 pm
  • Samedi :
    9h am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 12/24/2021: 8h00 am à 12h00 pm
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(317) 328-1577

4530 N Keystone Ave
Indianapolis, IN 46205
(Just south of CVS on Keystone)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h30 am à 12h pm / 1h pm à 5nbsp;h 30 pm
  • Samedi :
    9h am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 12/24/2021: 8h00 am à 12h00 pm
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVA N. 
Évaluation :
5

Don't change anything service was excellent

FRANCES P. 
Évaluation :
4

I love the customer service

MARVIN M. 
Évaluation :
2

Truck smelled like smoke. Check-in attendant was great while check-out attendant questioned me on taking an advertisement from the front window and debated me on mileage where I proved to be 100 % correct. The pick-up truck noted that there was <1 % oil life remaining too. All and all, the truck did what it needed to do, but the checkout rep did not have much trust in me. I have no idea why unless other customers have been rougher. All was just okay to below average.

Bradley H. 
Évaluation :
5

Drop off was very easy!

DEBORAH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Do not assume checking in through the app will be faster! It is much faster to get your vehicle if you go inside and speak to an actual person. The app asks for information for an alternative contact. You have to wait for them to call and verify the number and name you provide. It takes much longer to do this, I was frustrated and went inside to complete the transaction. I had the keys to the truck in my hand before they even contacted my sister has my alternative contact.

Glenn L. 
Évaluation :
5

professional and helpful staff. convenient location.

Jason T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

Brittany has excellent customer service skills.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ISIS S. 
Évaluation :
5

The help line for U-Haul because we could not log in to pick up our 24/7 share truck was a 60+ minute wait. By the time we got through they had already rented the truck out to someone else. The person who was working was insanely helpful and ended up making some arrangements and got the truck anyways.

MAX G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
3

Make sure there is at least 1/4 gas in tank upon pickup.

Rachel L. 
Évaluation :
3

Upon return there was no one at the desk to return the key to. I stood in the lobby for about 5 minutes and no one showed up. I ended up walking into the back portion of the store and knocking on one of the offices. The woman was very nice was, although surprised too see me there, very prudent in her handling that the situation and assisting me in returning the truck. She asked me if I had fuelled the tank to which I stated that I had. I drove the truck for about 30 miles and had just refilled the tank to the 7/8th mark, or as close to it as the I can tell, about a mile from the return location. By the eye it looked like I had used about a fifth of a tank total. I put just under 12 $about 3,5 gallons, in which, when turning the ignition, appeared to be almost exactly where the gauge was at the time of pick up. After leaving the truck I received an email with my receipt about 15 minutes later and noticed that my bill was higher than I had anticipated. After looking at it I realized that I had driven more miles than I had intended. I ballpark it initially at about 20 miles but it ended up being more the range of 30, not a problem. The next line on the receipt, however, charged 9 $for 2 gallon fuel. While the 10 $in and of itself is not a big deal the fact that it was even and itemized charge was a bit frustrating. I understand that uhaul charges more for gas than a gas station would and perhaps 2 gallon is the minimum chargeable amount.. I do, however, have the receipt that shows the purchase amount of gas as well as the time and location that it was purchased. Doing the math by dividing miles driven by the amount of gas that I had put in it is pretty clear that it isn't possible for it to have been returned under 7/8 full. 11,36 $ gas@ 3,09 $ a gallon [3,67 gallons] 38 miles By my math that would average to about 10 miles per gallon. 38÷3,67=10.4. I know that a 10 ft truck gets about 12 mpg so, if true, I would have actually returned it with more gas than it had to begin with. Again, nothing that would stop me from renting from U-Haul in the future, perhaps would stop me from renting or recommending that specific location. I don't necessarily expect a response back from this nor do I expect a refund. Just wanted to voice my opinion honestly and I hope that you will take the time to fully read, considerate, and hopefully respond to this comment.

TYLER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hussein K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBEN J. 
Évaluation :
3

Our original rental was in Greenwood at Johnson Equipment Rental. No one was there to service us. We had to locate another location which was 35 minutes away. I will never use U-HAUL again because they couldn't even locate the owner of Johnson. Very unprofessional!!!!!

Grant H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Had trouble processing the payment/charges. But everything else was great. Staff is great, and friendly.

Lisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
5

I tried to reserved a truck at a different location that was 0,4 miles from my location but no trucks available so I had to pick up a truck 4 miles away. I then get a call 2 days before pickup telling me that I now have to go an additional 4 miles to a different location to get my truck. It was a 20 minute drive. When I drove by my original location choice at noon I counted 7 trucks of the size I wanted sitting in the parking area. Very frustrating.

Karen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VIRGINIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Zack was a great help

DeVonna L. 
Évaluation :
4

The guy working here tried correcting all of the errors of the first place and apologized for their shorfalls.

Jonathon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
4

No employee was at the business when I returned the vehicle around 10:40AM. Zach was there an hour earlier and made my pickup process very fast and professional. I just left my key in the box and left. Good experience though.

tom H. 
Évaluation :
5

Don't change stay the same you doing fine musica doctor

David E. 
Évaluation :
3

Unable to do on-line check in. No one available. No follow up call.

Phillip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Make a rewards program for frequent renters!

Joel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin C. 
Évaluation :
5

The only reason I picked up from this location is because the truck I was supposed to get from 6014 Michigan Road Indianapolis was not there when I went to pick it up. I called customer service and someone from the location had modified my reservation the day before and I was not notified, NOT good customer service. The agent I was speaking too, located another truck 5 miles away and I was able to go there and pick it up.

Jeff M. 
Évaluation :
5

Maybe make it more clear where to park when returning a truck after-hours

Natalie C. 
Évaluation :
5

Excellente expérience

ROBERT C. 
Évaluation :
5

I do not know that much about this location but I really enjoyed doing pick up and drop off online.

Munsur R. 
Évaluation :
5

Employee was courteous and efficient.

PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
1

The respresenitive, Zach/Zack was rather rude to me and my boyfriend when we came in to purchase the uhaul. He said we appeared suspicious and had us verify our identity with someone? Does this happen all the time or just when they feel like it? It should be everybody, but even still, it was very insulting ... I was anxious because I had about 800 things to do today, just now sitting down at 11:30pm. He didn't try to make us feel welcome, rather made me feel like I should go elsewhere.. but we needed the truck and had already arranged it. I understand needing to keep an eye on your trucks, but the way he presented himself was insulting to me. Also, he offered a discount on storage... literally after telling him we were moving in today. He said, "sorry for being a dick, I'll give you a discount on storage".... we don't even need storage. Gee thanks, Zach. Not professional at all. He was rude and made the start to my moving very stressful and upsetting. Thanks for listening.

Sheena W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

I had a wonderful experience! The customer service was excellent!

Celeste W. 
Évaluation :
3

I had to check in the truck after hours and using the online check-in was very challenging. I spent a long time trying to log in, reset my password, etc. Once I downloaded the app, it went pretty smoothly. It would help if the instructions recommended downloading the app at the beginning.

Karen H. 
Évaluation :
5

Courteous staff and polite

Claudio C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMEKA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIEARRA M. 
Évaluation :
5

Always a pleasure

KATHY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

The truck was horrible to drive, needed an alignment extremely bad, couldn't wait to return the truck

brandon F. 
Évaluation :
1

There was 1,5 - 2” of water in the back of the moving truck. We were picking up a wooden dining room table. We had to go to CVS and pick up large trash bags to lay down on the floor and then utilize the 6 moving pads to try to not sit the table and 6 chairs in water. What really aggravated me was when I turned in the vehicle and mentioned to the lady TWICE that I hadn't planned on that expense thinking that she would “ make an adjustment “ for my inconvenience it was as if I never said anything. She said “ I will tell Kyle when he returns. “ I brought the vehicle back and parked it in the same location that I found it. Put the paper windshield cover back and locked the vehicle. Kyle was the individual that I dealt with when I picked up the vehicle. Very thoughtful and professional. I reserve comment regarding the lady. First time using the app. Honestly I am not sure that I would utilize U Haul again. Budget is across the street. I am 68 years old and I am of the era of customer service.

Michael W. 
Évaluation :
1

We did not rent a truck on 3/13/21. Someone keyed in our information by mistake. Might be another Mark Gray, but we are not paying the invoice as it was not us.

mark G. 
Évaluation :
5

super Customer service!!

daisy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

N.D.

MARIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine U. 
Évaluation :
5

Extremely friendly and helpful.

RANDOLPH R. 
Évaluation :
5

Great staff, very friendly.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa D. 
Évaluation :
5

Please get your store more appliance dollies.

CATINA D. 
Évaluation :
2

We didn't go far, didn't us gas. But only got 23 $back Not fair

Gerald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

naila L. 
Évaluation :
4

The clerk that waited on me was very pleasant and professional

Brenda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN BERNARD S. 
Évaluation :
3

The office was to be open until 5 pm so we hurried to drop off the truck at 4:30 pm and no one was there in the office for the drop off, eventhough stated hours should have been open until 5 pm. No clear instructions where to park and leave the returned truck. Will not use this drop off location again.

Sharon A. 
Évaluation :
5

The young man who waited on us, took our info and pulled up our reservation, was nice and very competent. Most appreciative! The truck was clean, the blankets we rented were tidy and just what was needed. The tank was full and that makes it easy to return! Just fill up the tank. Thanks for a positive experience.

dale D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda S. 
Évaluation :
5

Nothing keep doing what you doing

Jesse M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLAUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY J. 
Évaluation :
5

We had a trouble free experience! The pickup and dropoff was fast and easy, I will use them again!

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin G. 
Évaluation :
4

picked up truck with only 3/8th tank of gas. you can verify receipt for this. only problem should have more gas.

karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecelia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew T. 
Évaluation :
5

Great service. Didn't get his name but the guy at the counter was great!

ROBERTO C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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  • Icône de remorque
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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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    Accessoires de déménagement

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