Évaluations des clients Store It Wise at Northview

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Store It Wise at Northview

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Wayne H. le

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Trailer was stored on a 200+ foot driveway in front of a storage location and had to backed in when returned - very inconvenient !!! Also the woman who ran the rental location was unable to assist with attaching the trailer to my truck, so I (a 60 year old man) had to to do that myself ... very unacceptable, the first time I've ever been put in that position after many U-Haul rentals !!! The trailer was not excessively dirty but seemed quite dusty and had to be hosed out before moving my furniture in it. I will never rent from this location again.

Nick R G. le

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Parking area for dropping off the trailer is very small. There is not room to pull into the parking area and back a trailer. Lot is too small for this purpose.

Annnabelle C. le

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thanks for all the help, We appreciate you!

Jonny L. le

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Great service, easy pickup and drop off, no issues at all, not much more to say

Michael C. le

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Just have the trailer in a area for hook up and drive out -- had to back out about 100+ feet down a narrow drive & turn around - YIKES!! but somehow did it

ray h. le

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Le client n'a pas laissé de commentaire.

Bill P. le

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Le client n'a pas laissé de commentaire.

Aaron L. le

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Le client n'a pas laissé de commentaire.

Welby D. le

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Better customer service. The trailer was in good shape. The facility is clean. Great price. Convenient location. Thank you for your time and energy.

Randy B. le

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Make sure all the information is passed on to rental location, from making online reservation

Janet C. le

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Great customer service at this location!!

Bill P. le

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Le client n'a pas laissé de commentaire.

Deborah T. le

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Thank You

Rachelle C. le

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Le client n'a pas laissé de commentaire.

juli t. le

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I rented the trailer in Windsor because I live very close to the facility and moved some furniture from my home. I was told the trailer would be available for pickup by 9:30 in Windsor. My son drove from Greeley to Windsor to pick up the trailer. When we got to the store we were told the trailer wasn’t there - it was available in Greeley & they left me a voice message to let me know. No missed call and no message. I did get a call from the Greeley store after we arrived at the Windsor location. My son had to drive back to Greeley to get the trailer. Drop off in Greeley - he had to back the trailer into a narrow path avoiding hitting cars and equipment.

Douglas V. le

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Le client n'a pas laissé de commentaire.

Jakob P. le

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Le client n'a pas laissé de commentaire.

Jalyne V. le

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Le client n'a pas laissé de commentaire.

Michel P. le

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Ruth was amazing! I rented a truck and a storage unit from her and she was friendly, professional, and helpful. I would highly recommend renting from this location.

Bill P. le

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Le client n'a pas laissé de commentaire.

arlene h. le

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Le client n'a pas laissé de commentaire.

Steven C. le

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Very courteous, helpful and friendly. Even shared family photos!

Eric E. le

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The trailer pickup and drop off location is a nightmare. Getting a trailer hooked up or dropped off is difficult for me and I am used to towing and backing trailers. The door on the trailer was poorly maintaned and difficult to open and close.

Benjamin S. le

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Le client n'a pas laissé de commentaire.

Bill P. le

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Le client n'a pas laissé de commentaire.

Abigayil W. le

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The pick up location itself was perfectly fine; the attendant was polite and helpful. However, I was sent no indication that this was my pickup location. I had put a different location as my preferred pick up. The preferred location was confirmed in email, and on the phone. It wasn’t until we entered the store the morning of the move that we learned from the attendant that our rental was somewhere else—the location across town. We were late to our own move and incurred additional unplanned mileage expenses because of the total lack of communication on Uhauls part. That seems grossly neglectful and insincere, to confirm one location not once, but twice, and give zero indication of the actual location. Had the attendant at the preferred location not looked it up for us and given us the location, we would have had no way of knowing where to collect our truck.

hank m. le

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The manager Ruth overcharged me. Did not honor the VIP offer given to me. Charged me for things I didn’t want. Charged my card rather than put the card on hold. I had to complain to customer Service and now I have to wait for the area manager to call me to rectify this issue. I will be surprised if he or anyone actually calls

Michael D. le

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I was pulled over by weld county sheriff's department for the fact that the trailer i received had no break lights what so ever. I was forced to leave the trailer where it sat until the morning when it was a little safer to move it. When i rent something from uhaul it should be in safe drivable condition and not the way i received it. Anyone who asks me about your company will be told this and i will not suggest the trailers to anyone else. I qm very disappointed.

paula s. le

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It's hard to find where to go, so needed a little extra time to figure that out. Staff were friendly. My husband hooked the trailer up, but they were willing to do it.

danny M. le

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Le client n'a pas laissé de commentaire.

David R. le

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Office was closed before 5 pm. Had a hard time with the word lock on the truck. Took several tries and some tinkering (20 minutes worth) to get it to open. The emergency contact never answered (called twice, 10 minutes apart) and never called back.

Bruce S. le

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Friendly & helpful receptionist.

PEGGY P. le

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At the Greeley location, the assistant took longer to help people because of the distance between the office and the rental equipment and having to open a gate - maybe a golf cart or 4-wheeler would speed that up.

BERT S. le

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The first two locations were closed before 10 am. But the location on C street in Greeley was great. Easy check in, helpful personnel.

Josh K. le

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This dropoff location charged me $349.00 for going over mileage. This is my 4th uhaul going to exact same addresses so they either put in mileage wrong or they are ripping me off.

katlyn c. le

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Le client n'a pas laissé de commentaire.

Whitney C. le

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When I arrived, Monday, around 1, I wanted to come in to return and review. The hours were stated as open no other sign was there. The office was locked and I wanted to make aware of a windshield ding that occurred along the way. The woman working the store was standing inside the gate talking to a man and had done so for at least a half hour. I was waiting for my ride when’s pizza delivery arrived. The woman screamed at the man as she slowly walked to the gate entry. Continued to yell then went inside with her pizza. I used the key drop box. Horrible customer seevice, lack of concern or care for her facility. Will use different sites future.

Courtney H. le

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Le client n'a pas laissé de commentaire.

Lloyd B. le

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Le client n'a pas laissé de commentaire.

Michelle W. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Le client n'a pas laissé de commentaire.

Deric Y. le

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When I got the unit to pick up my trailer the store was closed. It says open from 8:30-5. I was there at 8:45am to pick up by uhaul at 9am. Nobody ever came. A guy from Roche construction who owns property came by to drop something off and ended up calling westview. The lady there walked this guy through checking out a uhaul. He doesn’t work at uhaul so had no idea what he was doing. This took over hour and half. Unfortunately he had no clue how to hook up the uhaul to my truck so when I was driving down the road the uhaul came off and the tongue of trailer hit my bumper making a dent. Long story short this was a Terrible experience with very little help.

James M. le

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Both locations I was sent to was closed what a joke

Sean T. le

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Actually provide the equipment that's reserved and NOT provide equipment that isn't. Your reservation process leaves little to be desired.

Dave A. le

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Best U Haul experience ever !!

Tara M. le

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Le client n'a pas laissé de commentaire.

Liz B. le

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Kim was great and really nice to work with! Top notch place!!!!

Timothy V. le

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Was the worst service I have ever had from a uhaul place.. I had to go to a place and drag the trailer around by hand hard my back and the lady was so not good at her job.. I will never rent from that place again

DAN D. le

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Le client n'a pas laissé de commentaire.

Naima G. le

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Le client n'a pas laissé de commentaire.

jason d. le

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Le client n'a pas laissé de commentaire.

david s. le

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First of all I would like to start with the woman at the location where I picked up the trailer, she was very rude to myself and my wife. She actually helped someone else who came in after us. And then the trailer I rented was not in a road Worthy condition, the brakes did not work because the cylinder leaked all the brake fluid out. I am going to fill a complaint to the Federal Trade Commission in regards to this matter, if I don't get a response from your Company soon.

Dave S. le

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More area to turn around when returning the trailer

Jose M. le

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Everyone I came in contact with great! Great customer service...

Charlene M. le

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I called to ensure someone was going to be there so I could drop off the dolly and come back later to drop off the truck after it was unloaded. The person on the phone said that was fine. When I got there it was closed and no one was there. I also had to pull into a one way driveway, small, with no room to turn around. It was awful. I was all by myself and if it wasn't for the help of a good samaritan passing by, I would have been stuck there and my day would have been ruined because the movers were already waiting for me. The driveway is awful! Too small, no place to turn around, you have to be an expert at reversing with a dolly if you ever want to get out of there. And who was on the phone telling me go ahead and show up? And why couldn't uhaul send someone to help? And it is not fenced in when you drop off so that made me very nervous. I would never recommend this location to someone who has been traveling for days and stressed from moving, ever!

Juan D. le

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Everything was as scheduled no fussing or waiting. Awesome service. Vary much appreciated.

Paige l. le

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Don't leave when you see someone coming into the parking area with uhaul equipment.

Terry B. le

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Le client n'a pas laissé de commentaire.

Sean B. le

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I don't believe the location was the problem but U-Haul as a company. I had ordered 2 26 foot trucks and was told they would be at 2 different locations. I ordered several weeks in advance. A week out from our move I got a call from a U-Haul Rep stating that both of my trucks had been moved to the C street location. On the day of our move, I went to the C street location and they only had 1 of our 26 foot trucks. We were at this location for an hour and a half and U-Haul could not locate us the other truck. I offered my reservation numbers and the worker at C street said that she had it all in front of her but that UHaul didn't have the other truck. Finally we were give a 20ft and 15 ft truck in addition to our 26 ft truck. If we had not had a 3rd driver we would have had major issues. Luckily we were not paying movers to be at our property to load the trucks or else we would have owed them an hour and a half worth of labor to just stand around while we dealt with UHaul. As a Real 'Estate Agent I would never recommend UHaul to anyone who had limited drivers or was going out of state in case this same thing happened again. Finally, around 8PM the night of our move, we got a call from the F street location where our 2nd reservation had originally been asking if we were going to pick up our truck. I told her what had occurred and she again repeated that UHaul not the specific locations were responsible for the locations and moving trucks around and that they were terrible at letting the specific locations know. I am very unsatisfied with my experience.

DAVID R. le

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No on from the rental agency came out to make sure i took the correct trailer nor test the plug in that runs the lights, blinkers and brake lights. Seems a little concerning to me that they may allow someone who doesn't have the right size ball on their hitch or even have the ability to plug in the trailer lights could get a trailer there and be driving on our streets and highways as a danger to others. The gal who helped me was very nice and friendly though.

Heidi R. le

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Le client n'a pas laissé de commentaire.

Judy C. le

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Le client n'a pas laissé de commentaire.

Jake H. le

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Le client n'a pas laissé de commentaire.

amy m. le

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DO NOT GO HERE. I also rented a storage space from Ruth, in addition to the U-Haul trailer. After a long day of moving I came back to the facility to unload and turn in the trailer and the storage unit was padlocked. I called Ruth and she was very confused and unorganized. My option was to wait an undetermined amount of time for her to either find a way up there or contact someone else to come quicker and find a possible open unit. I reminded her, as we had previously discussed, that after unloading I had a 5 hour drive and it was getting late. I told her I preferred to just get on the road and turn the trailer in there. She agreed and apologized for her mistakes. We repeated this arrangement three times. Next day corporate U-Haul calls and says I have to pay an enormous fee for not returning it same day/same location, and there’s nothing they can do. I called Ruth, who said she’d call me back and didn’t. I paid $280 vs $30. DO NOT GO HERE.

SETH S. le

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Le client n'a pas laissé de commentaire.

Justin V. le

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I appreciated your friendly and prompt service. Everything went as discussed.

Doug f. le

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Maybe you should actually be there when I come to pick up a truck

Dawn P. le

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We originally rented a truck and car tow. We realized the truck was not big enough that we would need a cargo trailer instead of the car dolly. This was back on 11/18. As of today we still have not received credit for the car tow. I have made several phone calls and text with no reply. They obviously don't care about customers.

Heather B. le

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Le client n'a pas laissé de commentaire.

Micheal G. le

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The price to come west was way high. Need to come down please....

Darlene P. le

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Ruth was just awesome! Very helpful and took time to explain every detail. Much appreciated!

Sean D. le

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Better lighting & signage

Landon L. le

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Le client n'a pas laissé de commentaire.

Chance D. le

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The person who helped was too worried about talking with her friend and not at all concerned about me or my rental. So much so that she didn’t even realize the tow dolly she gave us for the car was broken. Which caused a delay in our move since we had to stop at another U-Haul along the way for them to tell he we are so lucky nothing happened to our car. Setting us back a few hours while we had to hook up a new one.

Kristina W. le

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Service was awesome

Richard W. le

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owner/manager is very nice. I will send friends there in the future.

angie s. le

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Hi, only thing to say was, I live near a bunch of uhaul dealers. They are blocks away. Was disappointed to have to pick up across town. Other than that, all was great. Thanks. Angie.

Doug F. le

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the store it wise location was excellent and save my reservation. The 1800 line and traffic was a nightmare and had reassigned my truck 2-3 times to various locations. They did not email or message me about location changes and the agent who took my call was a dick. he transferred me to traffic where I was on hold for 15 minutes. Because my phone battery was almost dead I called Ruth at Store it wise out of desperation and she saved the day. I will never use Uhaul without going through northview store-it-wise

David W. le

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Picked up equipment had to be swept out. Was told I would be charged 4.00 a galion for gas if returned not on full . The truck had 3/4 of a tank of gas at time of rental and this would have been gas stolen from myself but I took pictures and argued with management before renting unit. Still have pictures because I don't trust you guys anymore after attempting to get free gas from me. Some poor cowboy will eventually bend over and get ripped cause he took your word that the tank is full. Have a nice day.

Jene H. le

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Le client n'a pas laissé de commentaire.

Fredrick M. le

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Le client n'a pas laissé de commentaire.

Doug f. le

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Great service and location

Kerri I. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Rick S. le

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Le client n'a pas laissé de commentaire.

john r. le

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Le client n'a pas laissé de commentaire.

Kerry B. le

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The truck had been swept clean but there were a number of places where a wet mop would have been helpful, though it didn't impact our move. The passenger side mirror was not able to be adjusted -- which was fine until there was considerable traffic and I had to lean down to see all the traffic behind the first vehicle.

Darrin R. le

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Le client n'a pas laissé de commentaire.

Darrin R. le

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Le client n'a pas laissé de commentaire.

Barry S. le

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Le client n'a pas laissé de commentaire.

harvey r. le

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Le client n'a pas laissé de commentaire.

richard p. le

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Le client n'a pas laissé de commentaire.

HARVEY R. le

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Very friendly

Sharron B. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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Le client n'a pas laissé de commentaire.