Customer Reviews for Store It
(Concessionnaire U-Haul dans le voisinage)

179 évaluations

3450 Winfield Rd   Winfield, WV 25213

(304) 586-0372

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(304) 586-0372

3450 Winfield Rd
Winfield, WV 25213

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
5

You seriously need improvement on the mobile uhaul stuff. It didn't work. Had the drop off locations address wrong. Took an hour to get it turned in and then we were charged for bring late so there's that. Renting a uhaul should not be so stressful or take up so much time.

Kory W. 
Évaluation :
3

The young staff were efficient and extremely nice to deal with. My only issue was the location in proximity to the Uhaul. We were not instructed where to pull through to pick up the van and was stuck behind a locked gate. However, that is not a deal breaker. I drove out of my way to use STORE It due to the reviews of the closet retailer their reviews for their business is sub par.

Tammy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Impossible to lift the tongue of trailer by yourself. Had to go get my own Jack to raise the trailer to hookup and then reverse the to in- hook. Need to provide a Jack of some sort!

Ray R. 
Évaluation :
3

Get better trucks!!! It's ridiculous how raggedy they are!!!!

Villa C. 
Évaluation :
5

Friendly helpful efficient

LINDA C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Whitney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billy B. 
Évaluation :
5

Would be nice to have a crank to lift the front of the trailer up. It was heavy to lift up.

Cheva I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEREK A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guy N. 
Évaluation :
4

Speed up the transaction. Also, I know it's not your fault but encourage Uhaul to put tie-down hooks back in the trucks.

RUSSELL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
5

Everyone there is nice and easy to deal with.

Doug K. 
Évaluation :
5

this was not my location for drop off (could not reach anyone) called winfield location they were very helpful

RICHARD WAYNE H. 
Évaluation :
4

Back of truck had not been cleaned from pr er virus rental.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
5

The supplied ratchet on the auto hauler could use some lubrication. Overall Great job and friendly efficient service.

Kevin L. 
Évaluation :
5

No problems

Austin W. 
Évaluation :
4

Remove the up charge on using an dealer location to reserve equipment, some people don't like using phones to reserve equipment.

RICHARD R. 
Évaluation :
5

Overall it is good.

Dakshinamoor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon L. 
Évaluation :
5

I work there so it has better be great!

Bill W. 
Évaluation :
3

The person checking me in was new to the U-Haul process and struggled a little bit. They were very polite and friendly.

Brandon R. 
Évaluation :
5

Everyone there is so nice, friendly and very helpful.

sharon L. 
Évaluation :
5

Christy was very quick and friendly. Will be back when I need another U-Haul

WILLIE E. 
Évaluation :
5

Online reservations are a bit confusing. Materials added automatically included 2 dollys and 5 dozen blankets. Did not need any of it but could only get it removed at dealer.

Jay M. 
Évaluation :
5

Update your Apple maps location. It sent me 15-20 minutes out of my way. Had to use Google maps to find correct address.

Duane Edward T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Everyone was great very friendly and helpful.

ROGER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M. 
Évaluation :
4

Streamline the rental check-out process. Took 45 minutes to get us out the door.

RUSSELL L. 
Évaluation :
5

I had a 10 hour trip in 90 degree weather. Had to stop early and stay overnight because the air conditioner did not work. Lost a day and 150 dollars.

Gary W. 
Évaluation :
5

Inside back of uhaul was dirty

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT W. 
Évaluation :
4

Wipers needed replaced. Roof leaked minimally in the cargo area. Not enough to damage contents but it was a nuisance. Overall the truck operated very well on interstates and back roads

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Customer Service was excellent, christy was very knowledgable and helpful.

Roger C. 
Évaluation :
3

I don't recall seeing a UHaul sign in the window. The store is a small hardware store, the equipment is two buildings father down. The people behind the counter were friendly and helpful.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Russell M. 
Évaluation :
5

Christy was a great help.

ROGER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYBETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin jeremy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Christy is the one who rented the uhaul to us very professional and nice.

Roger C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary B. 
Évaluation :
4

Wasnt really given any directions. Had to walk and find truck on my own. Then it was closed by the time i was done which was still pretty early in evening.

William H. 
Évaluation :
5

Christy waited on us and she was very pleasant and helpful.

Bill H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

I was very impressed by how friendly and helpful the staff was while helping me with the rental of a car dolly. Although this was my first visit to their hardware store, I am certain that it will not be my last. An employee of the business connected the car dolly and offered safety pointers while standing in the rain. I was impressed with this business throughout this transaction. My college age granddaughters might expect this type service but it is not common in today's world for an old, bald guy like me. Thanks again.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
3

Truck was dirty in the box and the alignment was out on the truck which made for a very tough drive.

Sarah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

the back of the truck was dirty

alice J. 
Évaluation :
5

Trailers need to have a tongue jack. impossible for one person to hookup.

Johnnie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Great job!

john G. 
Évaluation :
2

The employee on duty did not know how to use the computer and was not familiar with the process or the rental equipment available! I had reserved the equipment (in person) FOUR days prior to picking it up. Upon arriving to get the equipment the employee couldn't find my records and didn't appear to know how to operate the computer. It took 45 minutes to re-register and actually get the equipment. Better employee training would result in better customer satisfaction.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
1

We had to drive 1/2 hour in the opposite direction to pick up the vehicle instead of the location we requested closer to home. They would not deliver the truck to the location we requested. When we turned the truck in, they noticed that the backup lights were inoperable and we noticed that the tires on the right rear were wore down to the wearbars.

Patricia S. 
Évaluation :
3

My original reservation got messed up by you all. So instead of driving 8 miles to get the truck I had to drive 45 miles one way which at 1,00 $ a mile cost me an extra 74 dollars. You all never offered me a discount even though it was your all's mistake. I don't think I will recommend U-haul to people just for that reason.

jay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie B. 
Évaluation :
1

Whe9 u reserve a uhual at a certain location dont text the next day before u pick it up and tell me it not there then tell me i have to go 20 miles farther grom orginal pick up arez and say its alrigjt and say its another customer fault that its not there. Ujual could have drove it therebfrom the other location but they didnt and when i call to talk to the manager he wouldn't get on the phone. Poor customer relationship but i know me venting wont help out because u people dont care one bit.

William P. 
Évaluation :
5

Great service at this location, but I had a horrible experience with your scheduling department! I would like to speak with someone as soon as humanly possible. James Dingess 304-942-8801 Thanks

JAMES D. 
Évaluation :
5

Get a bigger sign...visible from road. We were looking for a Uhaul sign and couldn't see it! Down in a ditch.

Brian B. 
Évaluation :
2

Very dirty inside, some of the lights did not work. Where it was parked in the grass I had to get help to hook it up to my vehicle. You could not move it.

Rick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
1

Your online system said I had a 6:45 PM pickup. I arrived at 6:15 and the place was closed. I got the after hours number and got the owner to open. I was expected to connect the trailer myself with no sakery check. I had to request one. Also one tire had a leak. Most likely empty when I picked it up. When loses the next day the trip was empty. I charger to 55 psi and three hours later it was 40 psi. I informed the location of the bad tire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich E. 
Évaluation :
5

The first time I went to pick It up the Strap to strap vehicle on trailer was warn down and wouldn't reach across the tire.The second time I picked it up it was the same way had to modify to haul vehicle the trailer was supposed to have been fixed the day before but it was the same way the second day I picked it up

mike R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trudy A. 
Évaluation :
5

Staff and rental was quick and efficient.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda F. 
Évaluation :
3

The overall experience was fine but it was a little pricey

Joey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle H. 
Évaluation :
3

It's not real obvious that this is a Uhaul location. More signage would be helpful. I completely did not see the Uhaul dropbox on the side of the building and the website points to a former business that occupied the same building - that was confusing.

Alan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara D. 
Évaluation :
1

Clerk had not cleaned the unit, and it was filthy in both the cab and the truck box.I rented the unit at one location via the internet, and had to drive an extra 15 miles to pickup the unit. The hand truck/dolly that I also rented had no way to fasten it in the truck, so it rolled around when the truck was unloaded and on the road. The rolling door in the back had a broken track wheel. The sales guy appeared to be very new to this type of transaction, and therefore unsure of what he needed to do.

Andrew F. 
Évaluation :
3

the pick up employee was very friendly but struggled a bit with the computer , took a little longer to pick up than i would have liked but he made up for it since he was apologetic.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
1

Your staff took almost 90 minutes to rent me the trailer that I had reserved. It took two phone calls from the district manager to explain to the dealership how to rent a reserved trailer. Isn't this the job of the trailer dealer??? Seriously disappointed!

francis C. 
Évaluation :
4

Where the 9x5 trailers are kept made it a little hard to hook to the unit by yourself. On the first trailer I attempted to hook to I could not lift the hitch high enough due to back of trailer hitting a pile of what appeared to be roofing. Had to move to second trailer to get hooked up.

VAN W. 
Non les évaluations ont été soumises pour cet établissement.

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