Customer Reviews for Store It
(U-Haul Neighborhood Dealer)

199 évaluations

3450 Winfield Rd   Winfield, WV 25213

(304) 586-0372

Heures

  • Mon–Sat
    De 8 h am à 4 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(304) 586-0372

3450 Winfield Rd
Winfield, WV 25213

Services dans cet établissement :

Heures

  • Mon–Sat
    De 8 h am à 4 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Crista N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight L. 
Évaluation :
5

Great place, friendly staff I will rent again from them no doubt.

Tim S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
5

While the 15' moving van was operational, it was not clean. Windshield was covered in bug splatter , cup holders had not been cleaned . When I went to pick up the van I was informed that there was no blankets or dolly's available, not a complete deal breaker but really?. I had ordered the moving van 3 weeks prior! In summary, although I do appreciate the convenience of using this uhaul location I doubt that I will use them again. I would recommend uhaul to a friend but not this location.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Partica C. 
Évaluation :
5

General hardware is a great place to rent from!!!

Donna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONEY D. 
Évaluation :
5

The young lady that checked me out and back in was very friendly and courteous. She even went out to the lot and found my trailer plug adapter for me when I accidentally left it by the trailer I dropped off.

charles R. 
Évaluation :
5

Very good service. Truck was clean it was ready it rained good it was exactly what we needed

Linda C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

There was snow on the windshield, this was due to the recent snow storm in the area. Didn't have any problems with the truck.

Quality W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina C. 
Évaluation :
5

The first truck we were assigned doing the initial checks before leaving facility, found that the back lights on truck did not illuminate when headlights were turned on. When we brought to representative's attention, we were immediately given another truck.

Michael J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STIRL RICHARD JR S. 
Évaluation :
5

The truck done the job, no problems

Quality W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
5

You seriously need improvement on the mobile uhaul stuff. It didn't work. Had the drop off locations address wrong. Took an hour to get it turned in and then we were charged for bring late so there's that. Renting a uhaul should not be so stressful or take up so much time.

Kory W. 
Évaluation :
3

The young staff were efficient and extremely nice to deal with. My only issue was the location in proximity to the Uhaul. We were not instructed where to pull through to pick up the van and was stuck behind a locked gate. However, that is not a deal breaker. I drove out of my way to use STORE It due to the reviews of the closet retailer their reviews for their business is sub par.

Tammy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Impossible to lift the tongue of trailer by yourself. Had to go get my own Jack to raise the trailer to hookup and then reverse the to in- hook. Need to provide a Jack of some sort!

Ray R. 
Évaluation :
3

Get better trucks!!! It's ridiculous how raggedy they are!!!!

Villa C. 
Évaluation :
5

Friendly helpful efficient

LINDA C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Whitney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billy B. 
Évaluation :
5

Would be nice to have a crank to lift the front of the trailer up. It was heavy to lift up.

Cheva I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEREK A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guy N. 
Évaluation :
4

Speed up the transaction. Also, I know it's not your fault but encourage Uhaul to put tie-down hooks back in the trucks.

RUSSELL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
5

Everyone there is nice and easy to deal with.

Doug K. 
Évaluation :
5

this was not my location for drop off (could not reach anyone) called winfield location they were very helpful

RICHARD WAYNE H. 
Évaluation :
4

Back of truck had not been cleaned from pr er virus rental.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
5

The supplied ratchet on the auto hauler could use some lubrication. Overall Great job and friendly efficient service.

Kevin L. 
Évaluation :
5

No problems

Austin W. 
Évaluation :
4

Remove the up charge on using an dealer location to reserve equipment, some people don't like using phones to reserve equipment.

RICHARD R. 
Évaluation :
5

Overall it is good.

Dakshinamoor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon L. 
Évaluation :
5

I work there so it has better be great!

Bill W. 
Évaluation :
3

The person checking me in was new to the U-Haul process and struggled a little bit. They were very polite and friendly.

Brandon R. 
Évaluation :
5

Everyone there is so nice, friendly and very helpful.

sharon L. 
Évaluation :
5

Christy was very quick and friendly. Will be back when I need another U-Haul

WILLIE E. 
Évaluation :
5

Online reservations are a bit confusing. Materials added automatically included 2 dollys and 5 dozen blankets. Did not need any of it but could only get it removed at dealer.

Jay M. 
Évaluation :
5

Update your Apple maps location. It sent me 15-20 minutes out of my way. Had to use Google maps to find correct address.

Duane Edward T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Everyone was great very friendly and helpful.

ROGER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M. 
Évaluation :
4

Streamline the rental check-out process. Took 45 minutes to get us out the door.

RUSSELL L. 
Évaluation :
5

I had a 10 hour trip in 90 degree weather. Had to stop early and stay overnight because the air conditioner did not work. Lost a day and 150 dollars.

Gary W. 
Évaluation :
5

Inside back of uhaul was dirty

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT W. 
Évaluation :
4

Wipers needed replaced. Roof leaked minimally in the cargo area. Not enough to damage contents but it was a nuisance. Overall the truck operated very well on interstates and back roads

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Customer Service was excellent, christy was very knowledgable and helpful.

Roger C. 
Évaluation :
3

I don't recall seeing a UHaul sign in the window. The store is a small hardware store, the equipment is two buildings father down. The people behind the counter were friendly and helpful.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Russell M. 
Évaluation :
5

Christy was a great help.

ROGER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYBETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin jeremy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Christy is the one who rented the uhaul to us very professional and nice.

Roger C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary B. 
Évaluation :
4

Wasnt really given any directions. Had to walk and find truck on my own. Then it was closed by the time i was done which was still pretty early in evening.

William H. 
Évaluation :
5

Christy waited on us and she was very pleasant and helpful.

Bill H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

I was very impressed by how friendly and helpful the staff was while helping me with the rental of a car dolly. Although this was my first visit to their hardware store, I am certain that it will not be my last. An employee of the business connected the car dolly and offered safety pointers while standing in the rain. I was impressed with this business throughout this transaction. My college age granddaughters might expect this type service but it is not common in today's world for an old, bald guy like me. Thanks again.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
3

Truck was dirty in the box and the alignment was out on the truck which made for a very tough drive.

Sarah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

the back of the truck was dirty

alice J. 
Évaluation :
5

Trailers need to have a tongue jack. impossible for one person to hookup.

Johnnie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Great job!

john G. 
Évaluation :
2

The employee on duty did not know how to use the computer and was not familiar with the process or the rental equipment available! I had reserved the equipment (in person) FOUR days prior to picking it up. Upon arriving to get the equipment the employee couldn't find my records and didn't appear to know how to operate the computer. It took 45 minutes to re-register and actually get the equipment. Better employee training would result in better customer satisfaction.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
1

We had to drive 1/2 hour in the opposite direction to pick up the vehicle instead of the location we requested closer to home. They would not deliver the truck to the location we requested. When we turned the truck in, they noticed that the backup lights were inoperable and we noticed that the tires on the right rear were wore down to the wearbars.

Patricia S. 
Évaluation :
3

My original reservation got messed up by you all. So instead of driving 8 miles to get the truck I had to drive 45 miles one way which at $1 a mile cost me an extra 74 dollars. You all never offered me a discount even though it was your all's mistake. I don't think I will recommend U-haul to people just for that reason.

jay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie B. 
Évaluation :
1

Whe9 u reserve a uhual at a certain location dont text the next day before u pick it up and tell me it not there then tell me i have to go 20 miles farther grom orginal pick up arez and say its alrigjt and say its another customer fault that its not there. Ujual could have drove it therebfrom the other location but they didnt and when i call to talk to the manager he wouldn't get on the phone. Poor customer relationship but i know me venting wont help out because u people dont care one bit.

William P. 
Évaluation :
5

Great service at this location, but I had a horrible experience with your scheduling department! I would like to speak with someone as soon as humanly possible. James Dingess 304-942-8801 Thanks

JAMES D. 
Évaluation :
5

Get a bigger sign...visible from road. We were looking for a Uhaul sign and couldn't see it! Down in a ditch.

Brian B. 
Évaluation :
2

Very dirty inside, some of the lights did not work. Where it was parked in the grass I had to get help to hook it up to my vehicle. You could not move it.

Rick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A. 
Non les évaluations ont été soumises pour cet établissement.

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