Customer Reviews for Store More Self Storage
(Concessionnaire U-Haul dans le voisinage)

281 évaluations

3558 Atlanta Hwy   Flowery Branch, GA 30542

(770) 534-3314

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 6h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/11/2021 - 5/13/2021: Fermé
  • 5/31/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(770) 534-3314

3558 Atlanta Hwy
Flowery Branch, GA 30542

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 6h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/11/2021 - 5/13/2021: Fermé
  • 5/31/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Any location I have use everyone is been very Friendly and professional

carlos A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbe J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey G. 
Évaluation :
2

Never again the a/c didn't work properly it was trash all under the seats and cans left in the truck. I went and put gas back in the truck and put it back on full it was 1 hair off and he still charged me 14 dollars never ever ever again for 132 I could've let furniture place deliver my bed wat a rip-off

Tracee C. 
Évaluation :
5

The office is well-kept and the proprietor obviously takes pride in it. We appreciated the free cold drinks! Ashley is a friendly, helpful person with a pleasing personality. Overall an excellent experience.

CLYDE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Humberto P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA B. 
Évaluation :
5

Very helpful employees

Joe K. 
Évaluation :
5

Loved it! No issues and a great van!

Stephen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeffrey M. 
Évaluation :
2

Let customers know how much they will be charged if they don't put gas back in the uhaul. Also, let them know that if they break the zip tie on the dolly they will be charged as well. Our dolly was in the way of loading the truck so we had to move it. Even though we didnt use it we were still charged for it.

Angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kunta M. 
Évaluation :
5

The employee on duty was helpful and could answer all of my questions without hesitation.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cinthia L. 
Évaluation :
5

The guy had great customer service

Andrea M. 
Évaluation :
3

The condition of the uhaul (mechanical) was the worst I have ever seen. I left a previous review during my return of the uhaul. There were SEVERAL things wrong but the worst thing was the alignment.

brenden W. 
Évaluation :
5

Staff was great, knowledgeable, and overall experience good. Trucks are modern with all the bells and whistles.

David N. 
Évaluation :
5

Excellent service

Carlos B. 
Évaluation :
5

Excellent experience. Thank you

Rene L. 
Évaluation :
5

Was very good

GARY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Easier to call 1800 number than on line. Very easy and friendly at location

Tammy R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie S. 
Évaluation :
3

There was no room to drop off the trailer. Luckily I had free time to drive around to another location.

Ken R. 
Évaluation :
4

Have moving pads

Nicholas H. 
Évaluation :
3

The box leaked, air did not work

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

On line was not any help...wrong pu an d delivery locations. Not happy with 10,70 $ destination charge. Please credit my card.

TONY M. 
Évaluation :
5

James was very nice & welcoming!

Phillip J. 
Évaluation :
5

No comments everything was great.

ELENA C. 
Évaluation :
5

Great service

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

The new guys are very professional and friendly. Excellent customer service.

FLOR C. 
Évaluation :
5

Aucun

Scott H. 
Évaluation :
5

Nothing ! The people managing this site were terrific !

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal L. 
Évaluation :
5

Staff was really friendly, no problems

Judy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed S. 
Évaluation :
3

First off, my pick up location was changed the morning of my move which was Sunday and I didn't get any email with that adjustment until yesterday Monday after the move had already happened.

Gillan O. 
Évaluation :
5

Quick and easy. Very Professional

ANNY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Passenger seat had a lot of dog hair. Charlene Nunnally is a real asset to your company!

Brenda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H. 
Évaluation :
5

Personnel amical

Ursula F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
1

I drove less miles than I originally estimated and paid for plus filled the truck up less than a mile from the location and yet they charged more on my card saying I didn't return the truck with a full tank. When I called to discuss it with the manager she just could not follow what I was saying. Very displeased and will never do this again.

Brianna R. 
Évaluation :
5

Just keep up the good work. James was extremely helpful and easy to work with.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Great service, easy in and out. Very professional store and personnel.

Susan M. 
Évaluation :
2

I was sent to a different pickup location after I'd been confirmed at another. The 2nd location was small and slow

Andy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

My comment actually applies to the first uhaul I'd reserved for this same day. It was located on Jessie Jewell Hwy. in Gainesville. I'd made a reservation for a truck, furniture dolly and hand truck, only to find upon my arrival that they weren't available. The uhaul representative suggested that I drive all the way back to Oakwood (10 miles south) to retrieve these items. Simply unexceptable. The representative at the Atlanta Hwy location was empathetic to my situation, phoned her manager to get me a discount and was professional and efficient. If I need moving services and equipment again, I'd probably seek them out particularly. It was a sparkling light in a very stressful day.

Suzanne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger P. 
Évaluation :
5

Patty was great. I couldn't find anyone better if I tried.

Jeremy F. 
Évaluation :
5

The lady work there she's a nice person she does a good customer service.

Raul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Great people, great service

Jose C. 
Évaluation :
5

Have more U-Haul rental vehicles on site. It was convenient to have a storage facility right here so I could unload the van and turn it back in all in one go! Kristy was responsible and accommodating, too.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEDERE Z. 
Évaluation :
5

She helped so much and was really nice and helpful

Dawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Best experience yet! Wow!

Deangela C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

we only had the trailer for about 12 hours and the drop off location was so kind to tell us maybe we should call U-Haul to see if we could get some of our money refunded because they charged us for two days and we only used it a few hours. I did that the customer service rep was very helpful and explain to me she would have a supervisor call me back about the credit. That is when the experience turned bad the supervisor was very condescending and even said to me maybe you don't understand that we won't be refunding your money it's a set price I then told him I completely understood I just didn't think that was a customer friendly policy and he told me sorry to hear that. Everyone else was amazing except for the supervisor maybe he needs more training which is what he told me the local store needed by suggesting me to call and requesting for some money back. He was rude and condescending and I hope that someone can speak to him about his customer service being that he is in a supervisory position.

Brian H. 
Évaluation :
3

Staff did not seem to thrilled that we arrived with JH and a AT . Property was in disarray trucks everywhere .

CHRIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank K. 
Évaluation :
4

I had to wait 2 hours for this truck. I was suppose to pick up at 9 an and didn't get the truck until 11 am. I had to pay movers an extra 180 $because this truck was not turned in. You should have had another truck on the lot that I could have used. The experience sucked. I won't rent from UHaul again.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike R. 
Évaluation :
5

The trailer was clean but we noticed a loud metallic sound when it moved. My son, who is a mechanic, thought it might be a bad wheel bearing. It sounded like a large piece of metal being dragged under the trailer, but there was nothing there.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlene N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makita M. 
Évaluation :
1

I was sent an email the day before telling me I could pick up my truck with my reservation guaranteed from 9 am to 9 pm. I noticed in that email it was a location in the next city over (20 miles extra round trip than the location I had selected). I was paying 0,79 a mile and that adds up way more than I had planned. They knocked 10 $off the price but that didnt cover all those extra miles. When I showed up at the store, it was closed....Even though the email said it would be guaranteed at 9 am at this new location. Also, I talked to two different ladies at both the location and at UHAUL and neither of them mentioned I wouldn't be able to pick it up until 10 am. I drove a further distance only to sit and have to wait for an hour to pick up the truck. When I called UHAUL to tell them the representative told me "well, it will be open in 40 minutes" and completely dismissed my inconvenience. The door of the truck wasn't sealed on the drivers side and was so loud. The bottom of the side mirror was broken and would spin around on the passenger side. I was really disappointed and very inconvenienced. I wouldn't recommend UHAUL.

Morgan W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Maria G. 
Évaluation :
5

The Oakwood location saved the day. We were scheduled to pick up at another location (Braselton) at 3pm. At 1230pm a message was left on my husband's cell phone that if we wanted the truck it needed to be picked up by 130 because they were leaving early. We did not get off work till 3pm. This message was not heard until after my husband got off work. Not a very good way to represent Uhaul. I will make sure if anyone asks about where we rented from to tell them which store to stay away from. Very dissatisfied with that store.

Thomas H. 
Évaluation :
5

Super store manager. Amanda's great

Richard T. 
Évaluation :
3

The truck was not swept out prior to picking it up. Also, show customers on the van/truck the indicators where UHAUL acknowledges damages (the 'X' stickers).

Paul S. 
Évaluation :
2

Not the easiest location to deal with, especially after hours. The associate was nice and helpful on the phone.

Julie B. 
Évaluation :
2

Dropped off the truck after hours and the parking lot was hard to negotiate. Person on the phone was helpful before hand though.

Julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gadiel D. 
Non reviews have been submitted for this location.

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