Évaluations des clients Store Room Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Store Room Self Storage

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Stanley W. le

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Le client n'a pas laissé de commentaire.

Wesley R. le

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Manager was very efficient. I felt like I was being treated special.

Victoria T. le

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I ended up getting storage at a different uhaul based on the location

Martin M. le

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Mary the owner was great to work with very helpful would highly recommend.

Laura B. le

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Le client n'a pas laissé de commentaire.

michael D. le

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Mary was excellent ! She help me in every way to make the equitment work for my situation

Heidi F. le

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Le client n'a pas laissé de commentaire.

Jakob K. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Mary was an,Angel, saved my life,

Stephen L. le

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Le client n'a pas laissé de commentaire.

angela B. le

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Friendly, prompt, pleasant, great service.

Terry K. le

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Mary was awesome! She was friendly, professional, and thorough, and the vehicle was clean and well-maintained. She answered our questions patiently and made the whole experience as easy as possible for us.

Julie H. le

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They were not opened when we dropped the truck off so I have no feedback to leave on them.

John B. le

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Mary was a delight and very helpful. Will definitely be doing business with her again.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Joseph O M. le

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Le client n'a pas laissé de commentaire.

Brenda L. le

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Le client n'a pas laissé de commentaire.

Jesse G. le

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My overall experience at this uhaul location was amazing, the desk agent was very friendly and while the computer was being difficult she made the wait an absolute pleasure. The trailer was great and just what I needed, I originally wanted a car dolly but they didn’t have any, however they did have a car trailer and it wasn’t much more. The location was a bit out of my way for what I was doing but I’ve gotta say I think I’ll probably use this location from now on. A+

Karl B. le

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Le client n'a pas laissé de commentaire.

Tina C. le

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My experience with dropping off my truck to this dispatch location #54555 - and working with Mary Schultz was wonderful. She assisted me in dropping off my truck after hours and gave me clear instructions on how to do so. She was very friendly and incredibly helpful with following up on our truck drop off and details of our contract, questions we had. I would definitely work with that location again and love to work with her - she's great!

Lauren B. le

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Le client n'a pas laissé de commentaire.

Vincent C. le

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Le client n'a pas laissé de commentaire.

keith H. le

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the snow was cleaned off the truck and the truck was running with heater on when I got there.

Jeff J. le

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Mary was nothing short of amazing. I was so stressed when there was confusion about my reservation on the day of my move but Mary went out of her way to make it work. She drove all the way to Batavia to pick up the truck that was needed and brought it back to her location. If that isn’t EXCELLENT customer service I don’t know what is. Give that girl a raise! She’s keeping your customers first and because of my experience with her I will always recommend uhaul in the future. Happy holidays!

david s K. le

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We have rented twice from this UHaul dealer in the same week. We were pleased with the way we were treated by Mary and with the trucks we rented. If we need or if anyone we know needs to rent we will defiantly recommend Store Room Self Storage. Sincerely Kathy Kern

Meghan S. le

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Mary was extremely helpful. She is very friendly and personable. Very wonderful to work with her. Will definitely recommend working with her in the future.

James J. le

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Very kind and helpful. Although the trailer I reserved did not get turned in by previous customer my experience was still pleasant. Every effort was made to get the job done. I ended up with a much smaller trailer but was able to accomplish the move in the end.

sara M. le

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Customer service was excellent. Informative and friendly. I had an excellent experience and will make sure I tell everyone I can.

WILLIAM L. le

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I moved out in Mid-Oct and yet was charged for November. Facility is great, move out process is broke, no one was available to hand keys into due to a medical issue..so I was charged an extra month.

Donna M. le

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Le client n'a pas laissé de commentaire.

Calvin W. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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MARY WAS VERY FRIENDLY, SHE ANSWERED ALL MY QUESTIONS.SHE DEFINATELY MADE THE EXPERIENCE AS COMFORTABLE AND WELCOMING. I WOULD RECCOMEND HER TO EVERYBODY THAT NEEDS A UHAUL

Pat B. le

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Le client n'a pas laissé de commentaire.

Shanon R. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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Le client n'a pas laissé de commentaire.

John N. le

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Dropped keys in drop box which was well lit

michael M. le

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Le client n'a pas laissé de commentaire.

Eliot B. le

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Mary was a wonderful help and you can really tell that she loves her job and takes pride in making sure that every customer feels comfortable and confident with their choices.. Thanks again Mary you were awesome!!

mike O. le

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Fast, easy, friendly service!

Jennifer K. le

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Le client n'a pas laissé de commentaire.

Janet W. le

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this was our drop off point but uhaul in Niagara falls complained that it should have been dropped off at the Niagara falls location she was very rude

Guy F. le

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Le client n'a pas laissé de commentaire.

chester W. le

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She bent over backwards to help me out.

William L. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Ask uhaul to please fix their computer system because I returned my trailer the same day I rented it but I keep getting emails from uhaul saying that the trailer was never returned and that it was still in my possession. I am not going to pay late trailer fees when it was returned on time. Other than that my rental agent was great, and I highly recommend her establishment.

Justin D. le

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Customer service has become somewhat of a lost quality now days. Mary was knowledgeable, helpful and a true pleasure to deal with. Will definitely recommend her to others

david F. le

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Le client n'a pas laissé de commentaire.

Edward S. le

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Le client n'a pas laissé de commentaire.

nancy P. le

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This business and owner is awesome very nice person

Roger N. le

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Le client n'a pas laissé de commentaire.

Todd B. le

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Granted it was New Years Eve but they were supposed to be open till 3pm we got there at 12:30 not a person in site. We called customer service he claimed that he noted in the computer we returned it I then receive an email a couple of days later stating that we didn't return it. I called customer service again the girl was very helpful but the whole thing was ridiculous. If the location had been open the hours it stated or called to say they were changing their hours it would have caused me less headache.

Jacqueline A. le

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This location was a life saver for us. We originally had a reservation for the location in Gasport, NY but when we got there the truck was locked with the keys inside. After a 45 min wait we were connected to the Ridge Rd. location who had a truck the size we needed. I’d say my overall experience with using U Haul for the first time was not the greatest but the Ridge Rd. location was very accommodating. Not sure if I’ll use the Online option again.

lyle E. le

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Fantastic service. Thank you.

MACKENZIE H. le

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Le client n'a pas laissé de commentaire.

Susan W. le

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Everything was great!

Brian M. le

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EXCELLENT customer service! Friendly, helpful owner worked WITH me to take care of my needs. She went above and beyond to make sure my experience was positive. Great communication too. HIGHLY recommended!!

carol T. le

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Very friendly people

beret B. le

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Le client n'a pas laissé de commentaire.

larry L. le

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The person at this location was great but I would never use the company u-haul again. They are not reliable when you make a reservation and their customer service is awful. They are the worst and they put us thru hell even though we had a reservation 7 weeks in advance. Never again

Hannah N. le

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Fix the headlight on the truck. Was out when we got it. Drive 24 hours with only one working headlight. Thankfully didn't get pulled over.

Dan P. le

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Le client n'a pas laissé de commentaire.

Joel Y. le

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Le client n'a pas laissé de commentaire.

Lansing D. le

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Le client n'a pas laissé de commentaire.

MARGARET R. le

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I can't say enough about Mary. What a sweetheart! She went out of her way to acommadate me with my needs. She showed me everything I needed to know about the unit/truck/buidling etc. Can't say enough about her. Mary you are the best!!!

Josh S. le

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Nothing really- the customer service was awesome! Only think I would recommend is having more available rental equipment. But overall great and will use again!

MARK M. le

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Le client n'a pas laissé de commentaire.

shelly B. le

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I have used U-Haul many times and this location was the absolute best customer services I have ever received in the many, many years I have used U-Haul! I wish all locations were as helpful and courteous as this location was.

James R. le

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Le client n'a pas laissé de commentaire.

Joel Y. le

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Mary did an excellent job helping us get what we needed and made sure had knew how use it. She thinks about the people that she renting to beyond just the equipment. This is what makes the difference.

Tara C. le

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Mary was so helpful, accommodating and friendly. Next time we'll deal directly with her.

Brent D. le

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Mary was awesome and did everything should could to correct the problems created by the pick up location. I would rent from her again, but never from the pick up location who defintely screwed up the whole rental for me.

Andrew Y. le

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Very friendly and helpful, great people to do business with!

David W. le

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Excellent service. Very happy with experience.

Peter L. le

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Agent was so helpful. Even to the point of asking me what I wanted to accomplish and suggesting items plus helpful hints as to how to do it. To improve just get more people like her in your company

PAUL B. le

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Great service very friendly

Albert W. le

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Nothing. Everything was excellent!

Timothy F. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

SAMANTHA C. le

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Le client n'a pas laissé de commentaire.

Ricky P. le

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It was very good and friendly service.

JAMES L. le

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Le client n'a pas laissé de commentaire.

Ken H. le

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Amazing service, and a great resource to have in the neighborhood.I will definitely be a return customer

Jarrett K. le

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Le client n'a pas laissé de commentaire.

Joseph O. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Le client n'a pas laissé de commentaire.

DAWN C. le

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I want to thank Mary, for going out of her way & making my move more pleasant!

Tourie E. le

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Very kind and great to work with! Thank you

KENNETH R. le

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Le client n'a pas laissé de commentaire.

John C. le

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Mary was extremely helpful and very polite! It was a pleasure doing business with her! I would highly recommend Mary for any of your storage or trailer/truck rental needs. Thank You Mary - John Cardas

Daniel P. le

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Le client n'a pas laissé de commentaire.

Nicholas H. le

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This location was fine, the only problem I had was that I requested to drop this trl at a location near my house and thought that it was all set, until I received a text from uhaul stating "Per our contact, I have confirmed your drop off location at 4487 RIDGE RD LOCKPORT, NY 14094. http://www.uhaul.com/locations/Truck-Rentals/54555" The only problem is that this was Not the location I requested! This was around 8-10 miles extra for me to go to!! I understand u have to have equipment in certain areas but if ur Not going to let me drop at the facility that I put down, Dont offer it!! Its not a huge deal just messed up my schedule for an appt and cost me more money in Gas and travel! This has Nothing to do with the uhaul center I dropped it at! Thank u! The woman working there was very pleasant and helpful!

Laurie M. le

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Very accommodating, friendly and just down right helpful. I would absolutely suggest them to anyone I know. Keep up the good work! :)

jim R. le

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Everything was great, thanks!

Jonathan S. le

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Mary has the best customer service. This is the second time using this location. I wouldn't go anywhere else.

RODNEY P. le

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Received excellent service. Thank you!

KEVIN O. le

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Mary was great! I will be back for sure. She made renting very pleasant!!

Patrick F. le

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Le client n'a pas laissé de commentaire.

Nicole D. le

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2 thumbs up. Mary is the best to rent from. Always on time and very helpful. I choose this location over any other place. Definitely recommend

Warren H. le

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Le client n'a pas laissé de commentaire.

John B. le

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Mary is an absolute pleasure to do business with. This rental is my second transaction with Mary and all went perfect.

Louis F. le

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Mary is great and takes care of business!

THOMAS T. le

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Keep Mary there. She was great!