Le client n'a pas laissé de commentaire.Brian P.
Customer Reviews for Store Smart Self Storage Lebanon
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lebanon, TN 37090
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing needs to be done to improve. It was an excellent experience that made our stressful move so much easier. The lady at Store Smart Storage was wonderful! She was very polite, helpful and professional. Merci.Emily E.
Le client n'a pas laissé de commentaire.Tiffany E.
Clean the trucks inside was nastyBenjamin T.
Le client n'a pas laissé de commentaire.Randall D.
Le client n'a pas laissé de commentaire.Mike H.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Miguel V.
Friendly and professional service! Fortement recommandé!REBECCA G.
Le client n'a pas laissé de commentaire.Wendy W.
Le client n'a pas laissé de commentaire.Jeff H.
The attendant was very friendly and processed my return in a timely manner.RUBEN M.
Advertising misleading advertise for $19,99 actual paid for six hours 54+ $14 insurance ridiculous just taken advantage of peopleTijen W.
Le client n'a pas laissé de commentaire.Kathryn S.
I did not rent this equipmentBRENT A.
Le client n'a pas laissé de commentaire.Larry S.
Good service!!JoseAntonio M.
There is no place to park and ZERO notice of this when you make a reservation. I went in my truck and could not find any instructions on were someone there to pick up a U-HAUL should park their vehicle. Then I find out that there literally is NO parking even â€œavailableâ€ to those picking up a uhaul. In the middle of my move (which obviously cuts into my rental time) I had to go back to the storage place to get my truck before it got towed. I'm glad the storage place called and at least asked me to move my truck but dang a little â€œheads upâ€ that I basically need someone to â€œdrop me offâ€ in order to get a U-HAUL truck from this location would have been nice. Likely will try and stay away from this location for as long as possible.Michael H.
Le client n'a pas laissé de commentaire.John S.
The lady who worked there was absolutely great and really good at her job.Shannon P.
The female associate that helped us canceled the first transaction and reran my card again due to the trailer insurance not being added. Her exact words were that it was just easier to do that instead of just making a seperate transaction for the trailer insurance. That put me over my limit. Totaly unacceptable. She acted like it wasn't her fault and was rude. I guess since it wasn't her 1000 she simply didn't care. Her overall attitude was terrible and did not contribute to a healthy buisness atmosphere.Patrick O.
Le client n'a pas laissé de commentaire.Jimmy M.
Le client n'a pas laissé de commentaire.Allen P.
Le client n'a pas laissé de commentaire.David S.
This facility was very clean and the person processing our rental was nothing short of amazing. She hustled and multitasked through four different orders very efficiently and quickly.Mark H.
Le client n'a pas laissé de commentaire.Roger P.
Le client n'a pas laissé de commentaire.vickie A.
Le client n'a pas laissé de commentaire.Connie R.
No personnel when I dropped off, but not neededAlan G.
The service was 2nd to none! The people behind the counter were very knowledgeable and helpful throughout the entire rental process from pickup to return! Thank you Angela! Thank U U-Haul! Sincerely KevinKevin O.
Le client n'a pas laissé de commentaire.Robert T.
I would go back to them again I would highly recommend them to a friendDarrel L.
I dropped the truck and trailer off after hours, however, prior conservations with them before hand were very unprofessional... I would NEVER rent anything from this location.jeremy P.
Le client n'a pas laissé de commentaire.Leslie S.
Le client n'a pas laissé de commentaire.Glenn D.
Everything was very easy to schedule and to make changes. So appreciated!Jill W.
Le client n'a pas laissé de commentaire.Tim T.
Had a slow leak in tire reported it so that future renter would not have a flat on road . I appreciate this service! ThanksWilliam L.
Le client n'a pas laissé de commentaire.Carl J.
Truck air conditioning did not work and the owner/employee named Mark was very rude in text messages and voice mailsLora M.
Le client n'a pas laissé de commentaire.John S.
Get Angie help loading those trailers. That girl picked it up by herself ! I appreciated the excellent customer service but I thought somehow it could be made easier for her to lift or load ? She was so pleasant and extremely knowledgeable and accommodating. Thank you Angie. There were other employees there but they were with other customers. In addition I struggled backing up my truck with trailer and again staff was accommodating. Angie's con worker backed it up for me. Merci.sandre D.
Le client n'a pas laissé de commentaire.John S.
Polite and professional.Patrick E.
Be aware the price is a quote for a day rental will triple by the end of the dayJessie B.
The truck was junk, the ladder on the back fell completely out and we had to fight to get it back in, cab was dirty upon picking it up and smelled like cigarettes.Kristin W.
Great drop off locationpatrick H.
The truck was clearly worn out. We filled it back up with fuel where it was when we received it & was charged over $100 for fuel. I called several times and the dealer won't answer the call. Left several messages.Jason D.
Was til to just take trailer off and leave. No real customer service.Robert W.
My experience with U haul on Tater Peeler rd was very professional, fast, and easy !RONALD L.
Have more than one person in the office, so incoming rental vehicles can be checked out immediately. But the woman there was very kind and courteous!Domenick P.
Windshield wipers didn't work. It the car was didn'tBrandon K.
Le client n'a pas laissé de commentaire.CHRISTINA S.
Le client n'a pas laissé de commentaire.Chris H.
Charge the card sooner rather than weeks later. Also you might need more people working on your busy days as I waited 30mins or more to get my rental and I was on a time crunch.Shauney S.
Le client n'a pas laissé de commentaire.Cynthia B.
Le client n'a pas laissé de commentaire.harry W.
Angie was very nice and helpful! I was nervous about trying to back up to the trailer and hook it up and she took the time to look over everything and make sure I did it correctly. It made me not as nervous and put me at ease. I will only use this location from here on out.Michelle D.
Le client n'a pas laissé de commentaire.Barry K.
Le client n'a pas laissé de commentaire.Randall S.
very hard to find the entrance due to no signs road entrance is at the on ramp of I40 east.Laroy F.
Original drop location given from where picked trailer up refused to take trailer back. Said they only accepted trucks . Spent 30 min on phone with uhaul to get another drop off point. Maybe when reserving online DON'T send people to dealers that don't accept the equipment back.George S.
Everything was good !Joyce P.
Le client n'a pas laissé de commentaire.Keith M.
Le client n'a pas laissé de commentaire.Alexander A.
I reserved a pickup truck online for an 11:45am pick up time. Around 8:30am that morning I got a call from the location that a pickup truck wasn't available and they could give me a cargo van, but I had to come get by 10:30am. The online reservation system does not work well!Brian W.
Le client n'a pas laissé de commentaire.MARCUS G.
Le client n'a pas laissé de commentaire.dave T.
I got charged for a lot of things and I didn't have the money in the bank and now I'm in the red and I don't have money to live on for the next week or two and I need a refund if $198 if possible I have been a loyal customer for a long time and I made a mistake in judgment that cost me more than I had in the bankCarlos G.
Le client n'a pas laissé de commentaire.shelby M.
Le client n'a pas laissé de commentaire.Randall W.
The location was fine and there was plenty of parking. The issue we had was with the app. It wouldn't let me upload any photos. I was finally able to complete the return by using the mobile site.Michael C.
Le client n'a pas laissé de commentaire.Ken D.
Great staff and so easy to rent. ThsnksBrenda B.
Le client n'a pas laissé de commentaire.Howard H.
Just great serviceJanie B.
Le client n'a pas laissé de commentaire.Daniel L.
Le client n'a pas laissé de commentaire.JOHN B.
This location is hard to find and get too. The person at the desk was less than friendly. Ended up paying way more than advertised. Will not be recommending this location.Kenneth S.
Le client n'a pas laissé de commentaire.Vijay R.
Le client n'a pas laissé de commentaire.Gary T.
The employee who helped us was friendly and explained everything well about the truck. She was good.Kevin S.
Le client n'a pas laissé de commentaire.DAVE B.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.Terence P.
Le client n'a pas laissé de commentaire.Tim F.
I didn't get my 5 % discountTHOMAS F.
Le client n'a pas laissé de commentaire.Randall B.
Le client n'a pas laissé de commentaire.Richard F.
The one way move being only 2 days was terrible another company gave us 5 days I ended up more outta pocket with this move had to extend it 3 days and customer service lied saying the location closer to me that had my equipment was 40min away and a place 5 minutes from my house had the equipment I needed I more than likely won't use uhaul againDELORES D.
Mike at the Cookeville tn on Jefferson saved my move. I had researched online and it didn't reserve. He found me a truck in Lebanon tn after 3 tries. 2 days before I had to move. I had made my reservation February 3rd. This was feb 18. Awesome guy!KANDY A.
Le client n'a pas laissé de commentaire.ALLAN M.
Le client n'a pas laissé de commentaire.GAIL T.
The after hours return process is cumbersome and not very user friendly if you don't have a great internet connection. It took me almost half an hour to complete due to the connection freezing.Jacquie V.
Le client n'a pas laissé de commentaire.THARON C.
You continually sent text messages to the wrong number. I was not a customer.LISA LYN L.
Le client n'a pas laissé de commentaire.BENJAMIN ALLEN H.
Purchased furniture blankets, only to arrive and the location had no blankets. I was then charged for having to use the blankets on the truck. Only had 42 miles to drive and the gas light came on before I could even get to a gas station.Matt C.
The truck was dirty. They didn't have all of the supplies I ordered.Edward W.