Évaluations des clients Store Smart Self Storage Lebanon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Store Smart Self Storage Lebanon

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audrey S.
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Le client n'a pas laissé de commentaire.

TIMOTHY W.
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Le client n'a pas laissé de commentaire.

Tori G.
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The customer service I received from this location was the best I have come across in many years. Special thanks to Mark (I think Regional Manager maybe?) who went above and beyond the call of duty to help me.

Gabriel H.
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When it comes to checking in I was told to make sure I check in on my phone before 9am and I did that, but wasn't aware you have to be in the parking lot I dropped my truck off and still got charged an extra 25 dollars when on my phone it stated that the check-in was success etc. I have always used this service but this was the worse experience ever and I will never use nor recommend this location again!

JOHN G.
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Le client n'a pas laissé de commentaire.

ANTHONY C.
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UHaul customer service is a joke. Movers didn't arrive at all. Truck rental process was flawed with password and GPS issues. Terrible experience. Go with someone else.

JEFF B.
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Le client n'a pas laissé de commentaire.

dave T.
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they don't come out to help you hook up. you're told to go hook up and drive back so they can see how you did. the lady fixed how i had chain hooked up. she said uhaul policy is to have it this way. how am i supposed to know that?. would have been easier to come out with me and helped. also, it was a 6 x 12 trailer, if i wasn't in shape, i could have never picked that up just myself.

Nicole B.
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Le client n'a pas laissé de commentaire.

Lannie G.
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Le client n'a pas laissé de commentaire.

Lannie N.
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Le client n'a pas laissé de commentaire.

RANDALL D.
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Le client n'a pas laissé de commentaire.

Scott D.
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Le client n'a pas laissé de commentaire.

Angela D.
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Le client n'a pas laissé de commentaire.

SCOTT L.
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Staff was also amazing

Henrietta R.
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Le client n'a pas laissé de commentaire.

Susan M.
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Le client n'a pas laissé de commentaire.

Donald T.
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Dropped off blankets with truck at Peavone Rd location in Crossville. Any questions call Ken at that location. Dropped off all 12 blankets. Please close this sale.

Cheyene M.
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Le client n'a pas laissé de commentaire.

Angie C.
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Le client n'a pas laissé de commentaire.

Tammy A.
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Le client n'a pas laissé de commentaire.

David B.
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Explain your new policy regarding Sunday return and using the app. I have rented numerous times in the past and never charged for Sunday. Not only did I have to drive back to the dealer to check in my return via the app and take pictures (not explained in advance) but then got charged an extra day, doubling my rental because it had then been more than 24 hours. NEVER WARNED of this. Done with that location for sure, done with U-Haul if I can find a suitable alternative. Congrats on your new app. I hope your revenue gains are worth your lost customers.

Joan H.
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Le client n'a pas laissé de commentaire.

Amy C.
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Le client n'a pas laissé de commentaire.

Clinton M.
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Le client n'a pas laissé de commentaire.

Scott L.
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we will be using you again Oct 3rd

Kenneth B.
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Truck was not dirty. You charged me for 2 cleanings. It's not after hours if its while you're open.

Donald C.
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I was charged $25 for cleaning the truck up when it was Cleaned and only used to pickup a used Tanning Bed and had no dirt or wrapping . This was wrong and dishonest. I will never use UHaul again.

Timothy and Aime T.
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Le client n'a pas laissé de commentaire.

Steve Y.
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The lug nuts on every tire were dangerously loose. Not only could they be hand tightened they needed several cranks with a socket set AND one of the tires didn't even match in size. Safety was clearly no concern. Check these trailers well if you rent one.

Michael M.
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Use of uhaul app not explained properly. I would not work right. I learned you have to use the email address you use to reserve the truck. For it to work. They should pass that on

Shawn F.
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The truck was clean but it had a strong cigarette smell. The two people I had with me had to drive their own car, it was that bad. Also, I booked this on-line without the insurance but my final bill I had to sign on return had the charge in there. I did not ask for it. I returned after hours and there was no one there to ask about it.

PATRICIA P.
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Tonya was very helpful. Friendly and expert assistance. The best U-Haul location I have used.

Deborah A.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Jimmy B.
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Le client n'a pas laissé de commentaire.

Stephanie B.
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Le client n'a pas laissé de commentaire.

SIMMIE H.
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Le client n'a pas laissé de commentaire.

Gary Y.
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Le client n'a pas laissé de commentaire.

Andrew C.
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Le client n'a pas laissé de commentaire.

Donald T.
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Truck that I was provided should not be on the road. Repair it or decommission it. Driver side mirror would not stay in place, making it very unsafe. The cab shook violently while driving o n the highway. There was only a quarter tank of gas in the truck. Very disappointing moving experience.

JOHN B.
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First, told me they had no reservations, then after telling them I didn't want insurance because my insurance covered the trailer, still tried to leave it on and couldn't remove it. I helped her find a way to take it off. Then gave me the unit number, told me to drive up once I connected it. Previous experiences they have hooked it up for me, assumed that's standard procedure, guess not. BTW, I'm perfectly fine hooking up myself, but what if someone isn't as experienced as I am?! Great pulling trailer!! Went to return it, she did it on computer, said. Ok. You are checked in...so I had to find a place to drop it off and unhook it. She never set eyes on it while I was there.

Timothy M.
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Attitude and direction, where to park or enter when returning a truck

Paul H.
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Le client n'a pas laissé de commentaire.

Frederick L.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

lidia P.
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Le client n'a pas laissé de commentaire.

Carlos A.
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The APP experience was HORRIBLE. The app did not work at the location due to poor connectivity. Aside from that, it keep asking for additional contact info. I added two of my kids. They woke up one and disturbed the other. I had already given the number for my wife and they NEVER reached out to her. The blankets I reserved were not there. The office was closed even though the web said it opened at 9 am. When I reserved online the message was "Congratulations! You just saved 15 minutes when you show up to pick up your truck." It took me 45 minutes to be able to access the key to the vehicle. NEVER again I am renting from you, ON top of all this, your price per mileage is 30 cents higher than others like Budget. I choose your truck because you were closer and the site said you were open. I absolutely regret it. More money, extremely annoying, got me in a bad mood, frustrated and very disappointed. TERRIBLE!

Christopher W.
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Location charged me for an additional day. My reservation said return Monday. I dropped it off by 3 PM on Monday and left my contract in the drop box since they were closed. They called to confirm they had the trailer, then billed me an extra $31.57.

Geoff G.
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Le client n'a pas laissé de commentaire.

Henrietta R.
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Le client n'a pas laissé de commentaire.

John S.
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These folks are outstanding! Very friendly service!

Terry M.
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Clean and professional operation. Not the typical UHaul operation. Bo was outstanding in hooking up the trailer for me. Highly recommend.

David F.
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On app dose not work.

Gary N.
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Fast/efficient friendly service

JAMES A.
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Le client n'a pas laissé de commentaire.

Tina F.
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The people at Store Smart was very friendly and helpful. I would recommend this location as well.

Eric S.
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Le client n'a pas laissé de commentaire.

Devon G.
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The cab of the truck did smell of cigarette smoke.

CALVIN W.
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Le client n'a pas laissé de commentaire.

Kenton P.
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They were great to rent from. I will utilize in the future for sure when I need to haul stuff needing a trailer. Too bad U-Haul screwed me thirty years ago, no telling how many rental dollars they have missed.

ADAM D.
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I

Scott G.
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Le client n'a pas laissé de commentaire.

Theresa D.
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Le client n'a pas laissé de commentaire.

ROBERT Z.
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Great customer service.

Lawrence T.
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The location I reserved the trailer from did not have it available, claiming it was stolen. Therefore, I had to find another facility. The person at the new location was extremely helpful in getting the reservation switched over, and I was able to get the trailer in time.

Wendy H.
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We had a mix up on the mileage when we dropped the truck off, but did not notice it until we got home looking at the receipt. When i went by there the next day to ask about it they were courteous and made the correction with no problems. We will definitely rent from this location in the future.

Michelle B.
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Le client n'a pas laissé de commentaire.

JOHN G.
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The two men working there were amazing. They helped me when my wiring harness didn't work, and they were so patient.

GLENDA L.
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Le client n'a pas laissé de commentaire.

desiree H.
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Le client n'a pas laissé de commentaire.

Jerald B.
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Bo and Bob are helpful, easy to work with and go out of their way to accommodate your needs! Thank you for making our move much easier!

Steven D.
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Le client n'a pas laissé de commentaire.

Tom B.
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The check-in process is redundant (especially after completing the on line check-in) and takes much too long

Casandra L.
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Le client n'a pas laissé de commentaire.

Forest W.
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Le client n'a pas laissé de commentaire.

Tammy A.
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Everything seemed to go smoothly once I figured out what to do. My experience with Uhaul was superior. Thank you!!

Diane L.
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Le client n'a pas laissé de commentaire.

Kelly G.
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Le client n'a pas laissé de commentaire.

Bill F.
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No improvement but want to say have friendly and fast the staff are.

Cody D.
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Le client n'a pas laissé de commentaire.

Carrie T.
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I can't say enough about the gentleman that help to check me in. He was nice, polite and an excellent multitasker, which isn't typical in men.

Anthony H.
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This place definitely needs to learn customer service and to be more informative to every customer on there purchase. When I picked up I wasn't informed on what I was being charged and I felt discriminated for the color of my skin. You never know who your dealing with so my advice is that they start treating everyone the same no matter the appearance, ethnicity or background. Hope this comment reaches someone important.

Natalie K.
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Le client n'a pas laissé de commentaire.

Brian O.
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Le client n'a pas laissé de commentaire.

James P.
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Le client n'a pas laissé de commentaire.

Jerry M.
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All was excellent

Deborah H.
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Le client n'a pas laissé de commentaire.

Scott P.
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Le client n'a pas laissé de commentaire.

Barbara H.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Le client n'a pas laissé de commentaire.

John E.
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Have been to this location couple times, great dealer.

Roger P.
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Le client n'a pas laissé de commentaire.

Elena F.
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On line booking was the worst one I ever had to do. I hope you can make it more people friendly for people who don't know much about booking on line. I was glad I could get a person on the phone who could help me.

Elroy V.
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Nothing!

Charles L.
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They are a first rate company.

Keven C.
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I ended up using two car dollys. Once i got the car up on the first dolly, when I tried to tighten up the tire straps, one of the ratchets broke while i was tightening the strap and the other ratchet didn't work so I ended up tying the tire strap. I proceeded to drive back to the U-haul store and showed the representative. I then unloaded the car from the dolly and he hooked up a second dolly to use. I got the car up on this dolly and transported the car to the location and when I went to loosen the straps, one of the ratchets wouldn't properly function so it took a long time to unhook the straps and drive the car off the dolly. Both of these dollys need thorough maintenance and the defective ratchets need to be repaired.

Becky J.
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Le client n'a pas laissé de commentaire.

sharon A.
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Le client n'a pas laissé de commentaire.

Kathryn H.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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