Le client n'a pas laissé de commentaire.
Juliet Q.
Customer Reviews for StoreSmart Melbourne
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location was exceptional!
Steve H.Well satisfied with the truck and customer service my second time rental at this location and I will pick it again in the future.
Marie E.Levi was absolutely fantastic in service and everything went perfect…! Thank you so much and I will definitely be using you again…!
William S.Excellent customer service. Agent had a welcoming smile and took care of everything quickly This location is an excellent asset to the U Haul operation
William V.Drop off after hours. Clear instructions. Thank you
Angela P.The staff was very helpful with regards to hooking up the tow dolly and telling us how it needs to be loaded. There was some type of miscommunication about the reservation but they solved the problem quickly.
William H.Charged me for cleaning after I had already cleaned the trailer!! Extra money for UHaul?
Donald H.Very friendly and would rent again.
Katrina O.We were told to have tank filled between 7/8 and full. We returned at 7/8 and were then charged by the drop off location another $12,5 for two gallons of fuel. That has never happened before and we have rented with UHaul multiple times. We look at other options next time.
james D.We had a great experience at this location! It was super easy to rent what we needed for a couple days. Checking out was a breeze as well! We would totally recommend this location to our friends and family!
Leeann W.Very friendly and helpful!
Mary F.Excellent, knowledgeable, and professional assistance at pickup location. Very helpful.
STEVE L.Dropped of truck with 1/4 tank if gas. Drop off location lied, said it was 1/16 of a tank. I have gas receipt to prove they lied. When i called uhual the rep admitted they lied but said he would need to file a complaint to get manager approval. Why does Uhaul suck so bad at everything. Worst experience ever.
Robert M.First time renting at this location, fast, friendly, will do again
Michael B.The gentleman who works there was very humble, friendly, very good communication skills. I was upset from the previous haul story, it with my attitude he still gave very good communication skills even while he was training someone else. The lady in the with the white blonde hair could have commuted a little better and her friendliness could have been better. I am sure she is an excellent person.
Richard M.Drop off piece of cake and plenty of room to park trailer
Kurt V.Super nice people
Bruce E.Easy drop off. Clean and fast.
Erasto S.The sign in app on the phone didn't work. Agent had to call in information to someone.
Jon B.I felt unfair. I was forced to change pick up location. It was very far from my place . I had to pay extra charge of mileage.
Koichi N.The guy was trying to be nice by offering me a hug when he found out we were in an accident but he hugged me and I just didn't like that. I'm not offended and I know he was trying to be nice but don't offer your customers hugs please. It feel very inappropriate and unprofessional. Thanks
Heather C.Better customer service!
Cathy H.Drivers door didn't close easy. Return after hours having 2 boxes confusing. Truck automatically goes in tow mode killing gas mileage.
Melissa A.The girl on duty was overworked but handled it well and provided excellent service
Harvey K.Grouchy didn't seem like they had time to be bothered especially the young lady behind the desk. Attitude of a wet mop. Will never rent U haul again and if you do save yourself the unpleasant experience
ADDISON K.While this facility was excellent, my experience with UHaul overall was horrible. My account was flagged with an EAlert because I owed zero dollars. That is correct, $0.00. It took me over 3 hours, to finally get ahold of someone in UHaul that could fix this. None of the phone numbers I was given were working properly. The phone would just disconnect everytime I pressed the option to speak to someone. It took a combination of chat, and finally getting a number to the collections department for them to realize the mistake they made.
Shawn C.Upon arrival I was told that I had to pay for insurance. This was not indicated online. That is a poor and dishonest business practice. I will not be back.
Ralph M.Awesome folks here. If every location operated like this one, there would never be another truck rental horror story.
JAMES C.Nothing really
TROY R.Perfect rental, excellent staff and wonderful location!
MARTHA P.This action was excellent, however, the name is not StoreSmart, its Midgard, and that nice gentlemen was not told by uhaul that we were bringing the equipment to him. Regardless, he accepted it. He was a great guy
Lacy B.Couldn't have been easier.
CHUCK O.Manny who was managing the front counter at this location was absolutely fantastic and incredibly friendly! If I ever need to use this service again it will be at this location! Thanks again Manny!
SAMANTHA K.Smell from water treatment plant immediately next door is AWFUL
Michael H.Every site should have a small air compressor available, and be sure that the tires are properly inflated. This is an inexpensive item, but important for safety reasons, and to provide a high level of customer service. Finding a service station with available and functioning air is difficult and time consuming these days. In addition many people do not know the correct tire pressure, and it can be hard to read on some tires. You could have the renting facility note the recommended tire pressure and record the actual when the trailer leaves the facility. This is a simple and quick way to insure a safe trip for the customer, and in addition minimize the costs of tire replacement and service calls for U-Haul. the right tire had 60 PSIG, and the left tire had 50 PSIG. cold. I always have a 12 Volt industrial quality compressor in my truck since I do a lot of towing, and many boat trailers require 90 PSIG. There is never a convenient time to have a flat tire, and the cost was about $60.00. The compressor is rated to 125 PSI, and I once used it to fill a large rear tractor tire which saved me a service call. For around n $300 you could purchase a good 12 Volt battery, small 120 volt,l battery charger, compressor and a small cart to provide a portable easy to use system. Considering that U-haul rents trucks tire pressure is even more important for safety reasons,and the payback in tire costs and service calls is even greater. If a few accidents were avoided annually insurance and legal costs would more than pay for the air compressor packages. Having worked for a large company and spending 15 years in the corporate office ("Foggy Bottom") I realize that this suggestion will die in limbo since it was not invented here (NIH). A good opportunity for someone to package and sell a small system. "Problem avoidance is better than problem solving" I was very impressed with how well the trailer towed, so I am sure that U-Haul has invested in the engineering the product. Best regards, Bob Lockwood
ROBERT L.No problem easy drop off.
Bruce H.People were beyond helpful, they hooked equipment up and double checked to make sure we would be safe on our long journey. They were amazing
IVETTE W.So nice and accommodating! Helped me handle changes needed.
DIANE R.I have been using U-Haul for about 30 years total of about 7 times Your customer service did not ask me about my vehicle and when I got to the rental location my 2006 Toyota Tundra four-wheel drive would not fit on the transporter and was too wide to use a dolly the only solution U-Haul had was to reimburse me for the transporter that would have meant no way to get my vehicle back home I fought with U-Haul about 4 hours I ended up paying someone to drive my vehicle and put their vehicle on the transporter U-Haul would not even help cover that expense I will never ever use U-Haul again and I will never ever recommend using U-Haul to anyone I'm only one person but U-Haul needs to be careful with their customer service there are other companies out there
CHERYL C.Le service a été excellent. Very nice location off of a main road
Rachel A.Maybe if someone orders a truck for counter pick up, make sure theres actually someone at the counter. Instead of sending me to a different location to get a truck when theres 6 perfectly good trucks at the location i was already at. Thank you so much get it together
Ciara C.The best customer service I have had in a while.
JASON C.I am still waiting on a resolution to all the extra money that I had to spend and the anguish and headaches trying to get this resolved. And then I was told that my first complaint I made was resolved. By who was it resolved and I disagree that it was resolved! I have several issues and no resolution! I am still waiting!
DOUGLAS R.Just keep doing what you do to improve customer service
ARAVANH L.Extend the same professional courtesy you gave us , to the next customer. Nothing else could be expected. Thank you so much for all your help
ANITA C.Quick and painless.
SHIRLEY G.Despite other, closer locations I could use to drop off, I always use this one due to the set-up/lay-out and helpful, knowledgeable staff.
Todd M.Nothing the place can do but they change my location pick up which cost me more in gas.
Katie M.Jennifer was excellent and very helpful! Thank you!!
ANTHONY D.This experience with UHaul has truly been my best yet. Customer service, availability, process of renting from start to finish and beyond was phenomenal. Jennifer went above & beyond her scope of duties to assist me and this is greatv appreciated.
ROCHENDA V.Jennifer was an amazing help and knowledgable!
Beverly R.It was a very good experience.
Kenneth M.Price had additional hidden charges when picked up from location assigned. Cancelled reservation as the person at the location was not willing to assist.
CHRISTINA A.Please don't give customers extra miles and charge for it unless they consent to it.
DANIEL H.