Évaluations des clients StoreSmart Melbourne

Please don't give customers extra miles and charge for it unless they consent to it.

Awesome courteous was Jennifer.

The storage unit was immaculate, but the truck we rented was caked with mud. It's okay though. They didn't blame me for it.

The associate at this location made renting my uhaul quick and easy. They were flexible with my pick up time and had convenient options to drop off including after hours. The uhaul app made it easy to confirm my rental. Will definitely use this location in the future.

The after hours pick up was a NIGHTMARE. we sat outside for over 2 and a half hours on phone trying to get in lock box. Will NEVER EVER DO THAT AGAIN.

JJ was great! I felt happy making the rental with him!

Jen and Jay Jay are beyond helpful. Very kind, considerate and excel at customer service!

Maintain all Uhaul outlets with same professional staff as StoreSmart Melbourne.

The easiest part of my trip

Great location to rent from! Very quick, efficient, and excellent customer service!

Very friendly and helpful staff

Have rented from you before with excellent results. Will rent from you again.

Very friendly and helpful staff!

Personnel assisted in getting the truck checked in after the website return process crashed.

JJ was extremely courteous and helpful through the whole process. He did a great job!

Very friendly and helpful staff.

Customer service was above and beyond exceptional. The gentlemen was very accommodating and so helpful even through the uhaul website was not cooperating for him. He was able to find a solution and have me on my way! I cannot thank him enough for helping me out in a very trying time. (Traveling nurse moving from state to state)

EASY CHECK IN AND OUT. PLEASANT PERSONEL.

Absolutely wonderful service from Jennifer! Highly recommend this location for all your moving needs! They have a beautiful facility and their storage units and trucks are immaculate!

Friendly and efficient.... service was right on point!

Friendly, helpful attendant.

A++great service here and the staff was very friendly and helpful.A+ customer service.

Awesome service

I didn't drop it off here. This is where I got the replacement after the broken windshield. The place I was supposed to drop it off in Tallahassee didn't exist so I had to find a dealer on my own.

Excellent attitude y attention from JJ thanks

Staff was friendly , polite and helpful, very welcoming

Best service ever...Even for a sunday give the woman a raise :)

everything was top notch. I rented from this location before and won't go anywhere else for Uhaul!

U-Haul is the only way to go when you need to move. Jennifer Fisher was the young Lady who assisted us at Storage Mart in Melbourne Florida. She was extremely helpful, and strong! You need to give her a good raise!

I honestly don't think it is possible to improve on the service provided to me by the nice lady that took care of me. She really knows what she is doing and does it with a great personality. Thank her for me if you can.

Very friendly and helpful people work at this location. I would highly recommend it to others.

Everything was perfect for me it was ready the paperwork was ready on time customer service extra friendly I have nothing but praise for the Uhaul experience at this location thank you

Have a faster computer server. The paper took forever to print out.

Great and super convenient location! Fast and efficient!

Very good customer service. Clean facility.

Great experience. Jennifer was wonderful to work with

Continue the great service.

A quality location and friendly attendant

I was on a tight time schedule & had to wait 1 1/2 hours to get the truck even though I had a reservation. I almost had to cancel the people that were on their way to my house to load the truck for me. All because the uhaul website was not working!! The sales person made a few phone calls to try & help, but nothing worked. uhaul company needs to keep their website functioning & do their updates off hours so customers are not effected!

I enjoyed my experience at this location! The staff was great and very attentive. The truck and equipment was in excellent condition.

Amazing and friendly service. 1 of the best uhaul experiences & rentals I've ever had!

Im not writing this reveiw about a pick up location. I have used uhaul every time I move without issue, until now. The new 24/7 truck share mobile app was not functioning properly. I arrived at my original pick up location 7617 Ellis Road W Melbourne and was unable to access my truck because of the mobile app. When I called customer service the rep informed me my account was not accessible because corporate had not yet verified it and I would have to wait indefinitely in the hot parking lot for verification or go to a new pick up location. He also informed me the issue stemmed from an error on their end where someone did not properly enter the truck identification number into the system. I drove five miles to the next location and picked up a truck without issue. Upon delivery I had to park on the street because the drop off location had no parking lot. These were relatively minor inconveniences however upon receiving an additional fuel charge in the amount of $70 dollars I have lost all patience with this company. I received the truck with quote "less than half a tank" and I returned the truck with roughly 6/16th of a tank from what I can tell. I can not measure the exact amount by simply eyeing a small fuel gauge. I wish I would have had the foresight to photograph the gauge for evidence. Over 70 dollars for what is potentiality a 1 or 2/16ths of a tank difference is absolutley unacceptable and I have no intention of utilizing UHaul services henceforth.

Very friendly customer service. Helpful and explained the reasons well.

This is a great location for picking up / dropping off equipment. The fastest service, bar none, for U-Haul rentals. I'll be back!

Jennifer Fisher was very friendly and helpful. I would rent a truck from this location again. I highly recommend StoreSmart for all your moving needs!

Everything was done to perfection. I returned the trailer the night before it was due and called in the am to inform the front desk that the trailer was their. I received the final bill online and it was exactly what the estimate was. I will recommend Store Smart in the future. Thank You

The drop off location don't give the chance to check the truck on the drop off as suggest me to go home. After that , I receive 3 over charges fee not agreed

The staff was amazing, excellent service and super curtious. They made a stressful situation 100 times better. They not only answered all my questions and concerns, but they made me feel like family. They really were a great help. I could not ask for a smoother process with the transactions, and I honestly left with a whole new take on how I would handle my next move. I am a forever a customer with these guys, and if you need a Uhaul or storage this is the place to go.

Brandon was excellent , respectful and could not do enough for us. For Storage or truck rentals we would never use anyone else.

Excellent service from Brandon!

Dealing with Brandon would be my only recommendation. His customer service skills are above any expectations you might have. He's so knowledgeable of all the options and beyond helpful. I will use this location again for all my uhaul needs!

This is a small facility, co-located with a storage site. Again, the agent (Brandon) was exceptionally helpful, the process went smoothly and the booking closed. I have had the occasion to use UHaul twice in the last six months and have been positively impressed both times. The equipment is excellent, the on-line process makes things much easier, the people have been most professional and it gives me a good option when moving stuff around.

Smooth and easy process to get the trailer I needed.