Perfect rental, excellent staff and wonderful location!MARTHA P.
Customer Reviews for StoreSmart Melbourne
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Melbourne, FL 32935
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 6h pm
- Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
- 12/24/2021 - 12/25/2021: Fermé
- 1/1/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael C.
This action was excellent, however, the name is not StoreSmart, its Midgard, and that nice gentlemen was not told by uhaul that we were bringing the equipment to him. Regardless, he accepted it. He was a great guyLacy B.
Le client n'a pas laissé de commentaire.RICHARD D.
Couldn't have been easier.CHUCK O.
Manny who was managing the front counter at this location was absolutely fantastic and incredibly friendly! If I ever need to use this service again it will be at this location! Thanks again Manny!SAMANTHA K.
Smell from water treatment plant immediately next door is AWFULMichael H.
Every site should have a small air compressor available, and be sure that the tires are properly inflated. This is an inexpensive item, but important for safety reasons, and to provide a high level of customer service. Finding a service station with available and functioning air is difficult and time consuming these days. In addition many people do not know the correct tire pressure, and it can be hard to read on some tires. You could have the renting facility note the recommended tire pressure and record the actual when the trailer leaves the facility. This is a simple and quick way to insure a safe trip for the customer, and in addition minimize the costs of tire replacement and service calls for U-Haul. the right tire had 60 PSIG, and the left tire had 50 PSIG. cold. I always have a 12 Volt industrial quality compressor in my truck since I do a lot of towing, and many boat trailers require 90 PSIG. There is never a convenient time to have a flat tire, and the cost was about 60,00 $. The compressor is rated to 125 PSI, and I once used it to fill a large rear tractor tire which saved me a service call. For around n 300 $you could purchase a good 12 Volt battery, small 120 volt,l battery charger, compressor and a small cart to provide a portable easy to use system. Considering that U-haul rents trucks tire pressure is even more important for safety reasons,and the payback in tire costs and service calls is even greater. If a few accidents were avoided annually insurance and legal costs would more than pay for the air compressor packages. Having worked for a large company and spending 15 years in the corporate office ("Foggy Bottom") I realize that this suggestion will die in limbo since it was not invented here (NIH). A good opportunity for someone to package and sell a small system. "Problem avoidance is better than problem solving" I was very impressed with how well the trailer towed, so I am sure that U-Haul has invested in the engineering the product. Best regards, Bob LockwoodROBERT L.
No problem easy drop off.Bruce H.
People were beyond helpful, they hooked equipment up and double checked to make sure we would be safe on our long journey. They were amazingIVETTE W.
So nice and accommodating! Helped me handle changes needed.DIANE R.
Le client n'a pas laissé de commentaire.ROBERT S.
I have been using U-Haul for about 30 years total of about 7 times Your customer service did not ask me about my vehicle and when I got to the rental location my 2006 Toyota Tundra four-wheel drive would not fit on the transporter and was too wide to use a dolly the only solution U-Haul had was to reimburse me for the transporter that would have meant no way to get my vehicle back home I fought with U-Haul about 4 hours I ended up paying someone to drive my vehicle and put their vehicle on the transporter U-Haul would not even help cover that expense I will never ever use U-Haul again and I will never ever recommend using U-Haul to anyone I'm only one person but U-Haul needs to be careful with their customer service there are other companies out thereCHERYL C.
Le client n'a pas laissé de commentaire.TOMMY R.
Le service a été excellent. Very nice location off of a main roadRachel A.
Le client n'a pas laissé de commentaire.CATHLINE W.
Maybe if someone orders a truck for counter pick up, make sure theres actually someone at the counter. Instead of sending me to a different location to get a truck when theres 6 perfectly good trucks at the location i was already at. Thank you so much get it togetherCiara C.
Le client n'a pas laissé de commentaire.Fred S.
The best customer service I have had in a while.JASON C.
Le client n'a pas laissé de commentaire.BRIANK M.
Le client n'a pas laissé de commentaire.Scott M.
I am still waiting on a resolution to all the extra money that I had to spend and the anguish and headaches trying to get this resolved. And then I was told that my first complaint I made was resolved. By who was it resolved and I disagree that it was resolved! I have several issues and no resolution! I am still waiting!DOUGLAS R.
Le client n'a pas laissé de commentaire.DOUGLAS R.
Le client n'a pas laissé de commentaire.RUBEN G.
Le client n'a pas laissé de commentaire.KENNETH W.
Just keep doing what you do to improve customer serviceARAVANH L.
Le client n'a pas laissé de commentaire.Jose F.
Le client n'a pas laissé de commentaire.GREGORY P.
Le client n'a pas laissé de commentaire.Misty S.
Le client n'a pas laissé de commentaire.TAMMY M.
Extend the same professional courtesy you gave us , to the next customer. Nothing else could be expected. Thank you so much for all your helpðŸ˜ŽANITA C.
Quick and painless.SHIRLEY G.
Le client n'a pas laissé de commentaire.CATHY E.
Le client n'a pas laissé de commentaire.JOHN J.
Despite other, closer locations I could use to drop off, I always use this one due to the set-up/lay-out and helpful, knowledgeable staff.Todd M.
Nothing the place can do but they change my location pick up which cost me more in gas.Katie M.
Jennifer was excellent and very helpful! Thank you!!ANTHONY D.
Le client n'a pas laissé de commentaire.JOHN F.
This experience with UHaul has truly been my best yet. Customer service, availability, process of renting from start to finish and beyond was phenomenal. Jennifer went above & beyond her scope of duties to assist me and this is greatv appreciated.ROCHENDA V.
Jennifer was an amazing help and knowledgable!Beverly R.
It was a very good experience.Kenneth M.
Le client n'a pas laissé de commentaire.BRENDA B.
Price had additional hidden charges when picked up from location assigned. Cancelled reservation as the person at the location was not willing to assist.CHRISTINA A.
Le client n'a pas laissé de commentaire.KELLY H.
Le client n'a pas laissé de commentaire.Douglas S.
Le client n'a pas laissé de commentaire.MICHAEL V.
Please don't give customers extra miles and charge for it unless they consent to it.DANIEL H.
Le client n'a pas laissé de commentaire.KEITH G.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.John G.
Awesome courteous was Jennifer.William S.
Le client n'a pas laissé de commentaire.Gail B.
The storage unit was immaculate, but the truck we rented was caked with mud. It's okay though. They didn't blame me for it.Michelle S.
Le client n'a pas laissé de commentaire.Glen K.
The associate at this location made renting my uhaul quick and easy. They were flexible with my pick up time and had convenient options to drop off including after hours. The uhaul app made it easy to confirm my rental. Will definitely use this location in the future.Jesse B.
Le client n'a pas laissé de commentaire.Thomas C.
The after hours pick up was a NIGHTMARE. we sat outside for over 2 and a half hours on phone trying to get in lock box. Will NEVER EVER DO THAT AGAIN.derek H.
Le client n'a pas laissé de commentaire.leslie W.
Le client n'a pas laissé de commentaire.William G.
JJ was great! I felt happy making the rental with him!Stacey D.
Le client n'a pas laissé de commentaire.David A.
Jen and Jay Jay are beyond helpful. Very kind, considerate and excel at customer service!Diane R.
Le client n'a pas laissé de commentaire.Susan F.
Le client n'a pas laissé de commentaire.PATRICIA R.
Maintain all Uhaul outlets with same professional staff as StoreSmart Melbourne.KEVIN T.
Le client n'a pas laissé de commentaire.TIMOTHY R.
The easiest part of my tripConnie D.
Great location to rent from! Very quick, efficient, and excellent customer service!JENNIFER F.
Very friendly and helpful staffTHOMAS C.
Le client n'a pas laissé de commentaire.JOHN W.
Have rented from you before with excellent results. Will rent from you again.Jackie K.
Le client n'a pas laissé de commentaire.Mickey M.
Le client n'a pas laissé de commentaire.HENRY M.
Very friendly and helpful staff!Tommy V.
Personnel assisted in getting the truck checked in after the website return process crashed.Jan R.
Le client n'a pas laissé de commentaire.TIM R.
Le client n'a pas laissé de commentaire.Darlene C.
JJ was extremely courteous and helpful through the whole process. He did a great job!Donna M.
Very friendly and helpful staff.EARL B.
Le client n'a pas laissé de commentaire.Lindsey H.
Customer service was above and beyond exceptional. The gentlemen was very accommodating and so helpful even through the uhaul website was not cooperating for him. He was able to find a solution and have me on my way! I cannot thank him enough for helping me out in a very trying time. (Traveling nurse moving from state to state)Monica O.
Le client n'a pas laissé de commentaire.Laura R.
Le client n'a pas laissé de commentaire.Daniel B.
EASY CHECK IN AND OUT. PLEASANT PERSONEL.John B.
Absolutely wonderful service from Jennifer! Highly recommend this location for all your moving needs! They have a beautiful facility and their storage units and trucks are immaculate!WILLIAM S.
Friendly and efficient.... service was right on point!David H.
Le client n'a pas laissé de commentaire.Steve S.
Friendly, helpful attendant.Keith G.
A++great service here and the staff was very friendly and helpful.A+ customer service.Thomas R.
Awesome serviceThomas W.
I didn't drop it off here. This is where I got the replacement after the broken windshield. The place I was supposed to drop it off in Tallahassee didn't exist so I had to find a dealer on my own.Gladys C.
Excellent attitude y attention from JJ thanksRalph W.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.JENNIFER F.
Staff was friendly , polite and helpful, very welcominglatoya R.
Le client n'a pas laissé de commentaire.ALISON F.
Le client n'a pas laissé de commentaire.LaDonna W.
Le client n'a pas laissé de commentaire.JENNIFER F.
Le client n'a pas laissé de commentaire.CARLA H.
Best service ever...Even for a sunday give the woman a raise :)Donald H.