Customer Reviews for Storquest Self Storage
(Concessionnaire U-Haul dans le voisinage)

116 évaluations

5115 Englewood Rd   Venice, FL 34293

(941) 244-4088

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(941) 244-4088

5115 Englewood Rd
Venice, FL 34293

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I was able to pick-up early on a weekend when this location was closed using the online truck share 24/7 website. Overall easy no-contact check-out and check-in procedures with one hiccup. The online check in provides the gate code, tells me to go to the truck, but then I have to leave the gated area to get the keys in the lockbox. Once I get the keys, the online check in does not provide the gate code again, so now I have the keys, but cannot open the gate to get back in. Please adjust the online check-in procedures or tell the person to write down the gate code. Thank you for an easy rental!

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER Y. 
Évaluation :
5

KEEP THE GREAT SERVICE

ALDO C. 
Évaluation :
5

Everyone was nice Thank you

Michael G. 
Évaluation :
5

Very helpful and polite! I would definitely recommend this site to anyone! ðŸ'ðŸ¼ðŸ˜Š

SHELLIE S. 
Évaluation :
1

Truck was not prepared with the rented dolly and furniture pads. It was a Sunday and no way to obtain them until Monday, which put me one full day behind. Online Chat was useless. Customer service took 2 hours to just answer the phone. WORST RENTAL EXPERIENCE EVER!!!!

Kenneth N. 
Évaluation :
5

Be sure the return place can actually take the return.

Lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL B. 
Évaluation :
5

Not one thing. Excellent service from start to finish! Thank you Tori, you were very friendly, helpful, and professional.

DONNA T. 
Évaluation :
4

Check in did not. Wwork. Truck was loaded with blankets etc

JEFFREY R. 
Évaluation :
5

Everything was pretty simple and expeditious from making online reservation, picking up truck, and returning truck. Received prompt confirmations via text and/or email, including final receipt. Was very pleased to obtain a newer truck (only 5,000miles on it). So no worries about condition or mechanical function, though just a local move. My store rep was experienced and took care of my check-out in just a matter of a few minutes. Thanks! Can't think of anything that needed improvement.

MARIE W. 
Évaluation :
4

I had to wait 20 minutes for employee to unlock front door. I arrived on time for my scheduled pick-up and found a note stating that they would be right back. There should be some method of contacting employee, such as a doorbell, a pager, or an intercom.

Kathleen C. 
Évaluation :
4

It is advertised that local rates were 19,95 daily but I was charged 79 that was not right

EVERETT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAVIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
1

Using mobile access was terrible! The app continuously failed: I had to log in several times, repeating the same information each time, including front and back photos of my license MY LICENSE IS STILL MISSING!!! I was also charged for gas---what was the 0,59 cent charge for if not for gas??? Overall, it was a horrible experience

Sharyn L. 
Évaluation :
5

Tory is a helpful and easy to work with office manager.

DAVID H. 
Évaluation :
3

Truck was not clean. Neither cab nor cargo area. Only had 7 blankets when I had ordered a dozen. Truck only had 1/4 tank if gas when I picked it so I had to fill it right away. Oil level was good but oil looked like it needed changing.

Mark W. 
Évaluation :
4

The computer was down so we were unable to rent our truck on the day we wanted and had to wait till the next day and make another trip back to pick it up. Otherwise everything was fine.

CHARLES B. 
Évaluation :
5

appreciated how kind and thorough the woman was yesterday, and the vehicle was new and felt more solid than the old one I'd rented a few weeks ago from you

KAREN H. 
Évaluation :
5

Everything was great. Friendly service, and great equipment.

Michael D. 
Évaluation :
4

I was originally sent to the wrong truck but that was quickly resolved. Person on duty was friendly and professional. The lobby/office was clean. I appreciate the chairs in front so I could sit while waiting for them to open for the day.

DEBBIE B. 
Évaluation :
3

Rental truck seems very used up.

TIMOTHY S. 
Évaluation :
2

I was supposed to pick up my rental in north port at 8:30. Then they called and said they wouldn't have one available until 11:00am. I showed up at 11:00 am to find that they do not know when the other two customers were going to bring either of the trucks back. They promptly called the customers without a response. We waited all day for a truck and finally they called back to say that they still did not know when either truck would be back. I did have them check other locations and they said I could pick it up in Venice at 2:00. I agreed because we were in desperate need even though it added many miles onto the cost. When we arrived at the Venice location, they were “closed until 3:20”. We didn't actually leave with the truck until about 4:00pm, from Venice, which is miles out of the way. I had to add an additional day to my rental because of your inability to have a truck ready for me when and where you said you would. This cost me much time and money.

TABITHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA D. 
Évaluation :
5

Manager opened the store 20 minutes late. Could not get the password she was given to open the computer working. Fortunately a manager from another store was there to pick up a truck and was able to help me using his tablet. There were no moving blankets available which I had ordered. Had to follow the manager to his store where he gave me the blankets. Truck appeared to need service.

JAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Everything was perfect; the young lady that helped me was awesome; made the whole experience great😃

MAGALY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT K. 
Évaluation :
5

I was very impressed with the online rental and drop process. It worked perfectly!

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE R. 
Évaluation :
5

When I explained the truck was not cleaned out and everything was wet inside the cargo bed so much so that water was dripping from the roof and puddles of water on the overhead area and in the front of the cargo area...I had to wipe the complete thing , floor and walls included...the only thing offered was to bring the truck back and exchange it. I did check the truck before leaving the store, but had not noticed the water. When I asked to speak to the manager I was told he was too busy. When I returned the truck I stated I was the one who called about the wet truck and all I got was a nod of head from the girl at the desk. The person who had the truck before me should be charged the 25 $and it should be given to me as that truck was totally cleaned by me...walls, floor and roof. Will not be doing business with Storquest again.

Jackie R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HAROLD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston H. 
Évaluation :
5

Enjoyed the service

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter C. 
Évaluation :
4

Attentive staff. Clean. Recommended

OSCAR M. 
Évaluation :
2

The truck smelt like cigarette smoke. It was very hard being asthmatic to breath in the vehicle. I hope that this can be better for next time considering we have had multiple issues at this location.

Troy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIDGET B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAROLD S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ilene H. 
Évaluation :
5

Excellent service à la clientèle.

Paige M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina B. 
Évaluation :
1

Staff did not know system. We chose this location due to the proximity and convenience we assumed we would benefit from. It took much longer than we expected it to. The staff was not well trained on the system. Everything was a big deal and we left there feeling uneasy about the process and if we should use this service again.

Samantha P. 
Évaluation :
5

Excellent service and communication.

Terry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G. 
Évaluation :
5

Scott is an excellent manager . Prompt and subregion service

michael P. 
Évaluation :
4

Na

DAVID S. 
Évaluation :
5

Great staff, quality service, friendly , clean, helpful, best location. Could not say enough great things about this site !!! Helpful in making sure I was getting the right size truck. Made sure I was comfortible

Nancy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

nice customer service

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndi C. 
Évaluation :
5

great folks !

CHRISTOPHER P. 
Évaluation :
5

I used a 20 ' van to move a relative locally. All was clean and on time. Very friendly and convenient.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL JOHN K. 
Évaluation :
4

Fantastic employee. He was extremely polite.

Adam D. 
Évaluation :
5

We rented the economy van .Everything was good until we started to drive .Started getting bit by ants and they made there way into my wife's purse. I feel that we should get some type of reimbursement for this uncomfortable drive

Richard N. 
Évaluation :
3

Individual who checked me in (rental) was great, individual who checked me out (return) was annoyed because I asked for a receipt - I was uncomfortable leaving the premises w/ no documentation - how would I have proven the dolly had been returned if there was a discrepancy? If she was busy, I would understand, but there wasn't another sole on the premises, and she was just leaning back, staring at the PC screen.

Dale K. 
Évaluation :
5

Smooth, easy NICE rental experience! Thank you!!

Lisa O. 
Évaluation :
3

Have experienced people helping customers. The guy I dealt with had no clue

David H. 
Évaluation :
5

Scott was very helpful.

Albert P. 
Évaluation :
1

Front desk lady spoke rought Their service was impolite

yevgeniy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY LEE M. 
Évaluation :
2

1) Staff could not answer whether the CDW carried any deductible aNd, if yes, how much. 2) Also, they failed to examine the van for damage and seemed unconcerned when asked, 3) The interior had not been cleaned: gravel in the cab and cargo area and windshield was filthy. All around, very unprofessional.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
5

Very pleasant rental. Scott was the agent that handled the reservation. Great facility. Highly recommend.

Jack F. 
Évaluation :
5

Nothing. Everything is perfect.

john F. 
Évaluation :
5

Tori and Scott at this location are great and very helpful for my needs as I continue to rent to haul my boat with. Thanks

ANDREW B. 
Évaluation :
1

Charged 25 dollars for not folding blankets is ridiculous

AUSTIN M. 
Évaluation :
5

I was charged mileage after being told by someone in corporate when I made reservation no mileage would be charged. No very pleased with that

ROBERT M. 
Évaluation :
1

Very unfriendly staff. Trailer had no way to crank off the ball, it literally had to be lifted off. Brought back 1 hour late and was charged an additional day. I left 2 messages regarding how I was suppose to leave the trailer free standing and no one ever called me back.

JOHN K. 
Évaluation :
4

Explain the options and the use of vehicle in more detail.

Eduardo M. 
Évaluation :
5

I was passed around to 3 different U-Haul locations. It was ridiculous how far I had to go to rent a dolly. The young lady at the final location was very professional. The lady in Bradenton on 14th Street was very unprofessional and very rude

Johnathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta H. 
Évaluation :
4

I tried to drop trailer at an alternative location much closer to where I was. A very large dealer in Venice, FL. Was turned away as "not accepting any trailers" and I had to drive the extra distance to the originally scheduled drop. First time I ever had that happen.

Irwin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tory V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vickie B. 
Évaluation :
5

She was great! Location was convenient and easy to get too.

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Scott was terrific!!!!! He answered my phone call after hours and helped me out with a question. Très sympathiques et professionnels. Extremely happy with customer service he provided and this whole experience of using the online to rent a truck was perfect. This was my second time using this service. I will be using this all the time for now on. I can't believe how easy this whole process is. Looking forward to my next rental. Thank you U-Haul and thank you Scott. Keep up the great work

JOSEPH REGINAL E. 
Évaluation :
5

The girl at front desk was awesome, very polite, and very helpful.. Hopefully I'm not moving again lol, but if I have to use a uhaul Inwill return there. Merci

jeff B. 
Évaluation :
4

The truck I rented was unbelievable bad smelling. It smelt like a barnyard that wasn't taken care of. I rented it at 10:12 drove it to my home and decided that it wasn't worth it due to the terrible odor that is permeating and fou smelling and drove it back to U Haul. The total mileage was i believe 7 or 8 miles.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ferdinando C. 
Non les évaluations ont été soumises pour cet établissement.

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