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George M
Customer Reviews for Storquest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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INTERIOR OF CAB WAS FILTHY. WE CLEANED WITH CLOROX WIPES. WE HAD TO FUEL TRUCK. IT WAS DELIVERED TO US WITH 1/2 TANK. THE TRUCK WAS NOT AVAILABLE TO US TILL 10AM. WE HAD A 2 000 MILE JOURNEY THAT NEEDED TO START AT 8AM. IF I NEED TO DO THIS AGAIN I WILL USE PENSKE.
Doug KAndy and Glenn are fantastic at this location. It was easy to pull into and drop off the truck. I wish I had rented from them because their trucks were in WAY better condition than AJ Sunoco.
Meredith BCustomer representative was very knowledgeable about the rental of vehicles
valerie pInitially, tried to rent a van via the U-Haul website. The website was very difficult to use. I eventually gave up and called the rental location directly. The gentleman who assisted me was great and made the rental process easy and fast. In the future, will call the rental stores directly.
Mark RYour mobile app is terrible. Its vey hard to see on a phone what you are selecting. Somehow i signed up for another $30 in sevices that i didnt want because of your app. The entire process was so frustratung i nearly left the facility and went elsewhere.
John GAttitude of receptionist. She hates her job and wants to tell me that!!!!
John PVery easy to return truck and manager, again, was great at this location
Dallas SNothing. Courteous and friendly service. Price for my van rental was reasonable. The pick up and drop off process was quick and efficient.
Frank DLady would not answer my questions she was too rushed..
surekha sThe gentleman that took care of me when I picked up the truck was Excellent. He was professional, courteous and was very helpful . I would go there again. Andre
Andrew LTerrible experience overall. Load music playing. Vehicle smelled of terrible cigarette smoke. My wife had an asthma attack from it. We had to drive with the windows down in the cold.
Kenneth KRude and didn't care about anything. Was not helpful and was an angry person. My wife made the comment, couldn't wait to get out of there.
Teddy KCharged me an additional $23 because they did not listen to me when I told them were we were moving to so I was charged extra mile’s because your employee wouldn’t listen
Justis JThe passenger side bottom wooden rail was partially broken and not usable to tie to. Although the truck drove straight the steering wheel hub was oriented at the 10 oclock, 4 oclock position instead of 9 and 3 which made steering a little awkward. Engine light came on and stayed on halfway through trip. Tried calling customer service but was on extended hold too long and didn't want to kill my cell phone battery.
John SFriendly and helpful staff made a difficult day easier for me.
Lori NThe manager on site was amazing. Glenn really went out of his way with explaining everything, reviewing the vehicle and making sure I was comfortable and answered every question I had.
Robert MEasy drop off
patrick bThe two agents who served us were above and beyond courteous, kind, competent and professional. We will definitely recommend this location to others.
Kathryn Ssuper drop off - gas station right next door
hugh cVery efficient, helpful and professional personnel!
kathy oThe wiring for trailer lights did not work. We had to have another car drive behind us because the trailer lights did not work. I asked the woman where I rented it from if everything for towing worked because I had to tow my trailer with it. It was the only reason I rented it. I had to find someone to follow me. So not only did I have to pay for the rental I had to pay for someone to follow me plus gas for them. I'm very disappointed in the truck. When I returned the truck I showed the agent with a tester that the towing lights did not work. I would like to see some of my money refunded. Thankyou Any questions feel free to call me. 717-443-0541
David SThe phone app is absolute garbage. I had five bars 4G and it kept failing to load pages. The return also failed. Very frustrating. THEN, when checking in there was a section that would not allow me to move forward unless I provided a person to be contacted, a passport, a copy of my lease. I was AT the location, so the only thing I could choose was the number of a contact. I was warned that I wouldn't be able to proceed until the person had been called and my identity (?) verified. Fortunately, this wasn't the case. The person (my mother) never got a call, so I was able to get the truck.
ANTHONY VVery small parking lot. No room for rental vehicles to park.
Casey NService was excellent. No complaints.
George Ethe truck was a newer model but ran rough and lots of play in the wheel, i have rented older models that ran better.
William GYou need to have more managers like Glenn. Very patient, knowledgeable and helpful.
Tracy MSunny was great and very accommodating. Facilities were exceptional!
roger sExceptional staff; friendly, courteous, helpful; enjoyable conversation. .
John AStaff wonderful. However unable to help with picking up uhaul at all. They gave ys numbers to call because of the way uhual does things their hands were tied. The uhaul app was not working..:took 2 hours to pick up truck which should have taken 15 min. But NOT locations fault. Both employees were wonderful.
Douglas DNo one was in the office to rent vehicle which we did reserve on line. We waited 30 minutes for someone to show based upon a call that we made to the facilities mgmt. We finally left and called another UHAUL location in Venice , which did not have a vehicle for us but Sean advised us to call UHAULS regional mgmt for help. Regional mgmt was great and we were finally able to get the rental truck that we were depending on.
ROBERT DGet rid of your front desk manager. HORRIBLE people skills!
Stephanie CEverything was great with the same day truck rental!
John MKrista was outstanding. Had a small issue and was taken care of right away. Excellent and Professional Service.
Stephen HGreat staff and location. Truck worked out great. Only giving 4 stars and not 5 because we had reserved a hand dolly which was not available when we picked up the truck. This caused us to scramble at the last minute with neighbors to borrow one. Not a huge deal just a hassle.
WILLIAM RTerrible customer service, changed my pickup location 30 minutes after my rental was supposed to be ready
Anthony AFront desk gal not very friendly for being the first person one sees.
Susan SWhen I went to gt my truck I learned at the last minute they didn't have an appliance dolly that I reserved which forced me unable to move my appliances so I had to leave the behind. Cost me $$!!
Amy SThe only thing wrong with this location the person that checks in the U-Haul’s she was off, so there was no one to check in the U-Haul however, the girl that was present was very helpful.
Kelly Pgreat experience was very helpful. with everything throughout the rental. made everything very convenient.
David CThe truck had door dings and a missing front bumper part. The inside was filthy and sticky. Medications from prior renter were still in the car. I didn't complain because it was the only car available and I needed to get to my appointment.
Marcel VGirl at the front not very helpful. I ordered and paid for a hand truck that was not provided.
Michael CHaving to file a charge back because U-Haul overcharged me.
STEPHEN EGreat service
Dean CU-Haul as a company was a horrible experience for us with this move. This location was good and the agent was good, however, for all the inconvenience we experienced that day we were told we would only be charged 1/2 price for mileage by the agent who rented us the truck at this location but my card was charged for the full amount.
KERRY DThe truck was very dirty inside the cab and the back of the truck. If my items weren't in boxes or wrapped up, they would have been damaged. It sounds like a wheel bearing is going out. Seatbelt didn't work.
Debra GNothing I can think of
Rick OGreat facility-clean and organized. The representative who handled the rental was very knowledgeable, friendly and professional. I highly recommend this location for anyone in the area needing to rent a truck. Thanks for the great service
Elizabeth HAwesome associate, Madea, she helped me with getting my storage unit and then reached out to Tom the district U-Haul manager to take care of my truck return. It's outstanding service!!
TULUI KVery Dissastisfied about the process of booking my truck. I was told to go to a different address on Englewood through truck share . Had to wait at that facility with customer service for 45 minutes (there was a Uhaul truck at this property). I had my grandson with me and waiting in the heat. Finally, Customer Service told me that I was at the wrong location. When I get to CarQuest, I was told that they did not have a dolly and furniture coverings. Extremely unprofessional and certainly a major inconvenience because my movers where waiting for me at home and I did not have the truck for them to load. Need to check into the software of Uhaul customers renting trucks.
Paula C