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Jim S
Customer Reviews for Stouts Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was after hours so did not meet Drlawsre, OH staff when trailer was returned.
Kathryn FI think I was over charged for a 19,99 truck
BERT RMake sure people when they return the truck is full tank of gas I was driving and the low gas light came up.
Mohammed AWas very quick great location
Jacqueline MAn associate helped me very quickly. He came out, inspected the trailer and even unhooked it
CHIP DThere were no signs at all of where to park the truck. It was very cramped and unsuitable for the big 26' truck. There was also no phone number anywhere to call for help with after-hours drop-off.
Scott LI would recommend it if you are in the approximate area. Ron was very helpful, considerate, and gave us good service when we picked up and dropped off the truck. He answered all our questions when we called to rent our truck also.
Mercina WVery tight parking lot; hard to park truck to return.
CAROL SThe location was basically a junk yard. Almost popped a damn tire trying to get back to where the uhaul was.
Hayley SThe reception there was horrible so it was hard to do online pickup. The employee who answered the phone when I called with a question was very rude. So I will never get from this location again.
Lori RThe location was closed for a week for vacation without warning therefore I was in about to return in person in attempted to return the uhaul via the app however the app was malfunctioning bi called uhaul to return by phone and talked with a very rude customer support person who informed me that he could not return the uhaul over the phone. I would not recommend working with uhaul in the future
Thomas KMy phone data didn't work at this location. I had to drive into town to complete the online pick up but also had to be at the location to receive the truck. Also the lock box was incorrect on the pictures they sent. It was the black box on the pole, not the red one.
Luke PHave the correct equipment that was place in the order in the truck. A quick check- in and check -out process.
LaVictor CEasy breezy. Clean.
Wade BI was sent to another location after I was already at my scheduled location at the scheduled time. It put me behind my move time by an hour. It's ridiculous that uhaul can't contact their customers until AFTER the reservation time. Never renting a uhaul again and will tell all my friends to avoid it. Sent me 2 different places and told me "well we can give you $50 back in 5 days" because they said I had to get a smaller truck. Pathetic
Jeramiah HEverything was well above what was to be expected. Truck was clean & trouble free. Customerservice at the window was wonderful! Excellent location. Will use again.
Patrick MParking was terrible. In order to get to the rental truck I had to walk through a junk yard to get to it. This was a real hazard. On my return, which was in the evening, I fell over over a bunch of discarded tires. I couldn't see anything. There was no clear path from where I parked and picked up the keys to where the rental truck was located. With the fall, I cut my hand. Although its close to my home, I will not return nor recommend this dealership. Very disappointed!
Paul MFix this app. I spent 60 minutes trying to pick up my truck and verify my identity and I spent 90 minutes trying to drop it back off.
Andrew DTook an hour to check in. Very slow response in the chat. The alternate number thing is ridiculous. That information should have been asked when making the reservation, not springing it while trying to check on and pick-up the truck.
Ryan INo after a lot of rain. Muddy conditions.
DOUGLAS CDan Stout was extremely organized and made the check in experience seamless. Brought the truck right to the front door for us and suggested we drop it off Sunday night instead of Monday morning rush! Love u-haul
Roderick AWorked out perfectly.
james sThe interface with the app was horrific. It was unable to locate us despite our location services being on and once that did decide to work we had further issues with the photographs being accepted. All in all it made the entire experience a bad one. I will certainly look for other means of moving in the future.
Jason SI only wish I would have picked up the truck we used here too. We had to go to 3 uHaul locations to secure the car hauler we finally got from Stouts.
Mark MNo comments
James FThe UHAUL online system was down. It had nothing to do with the location. Keeping the system running properly so the location can run properly.
carol dHonestly, this was smoother and way more cost effective than any other option. The last rental I did several years ago with brand B, was a PITA. I showed up, unlocked the key, and dropped off to the same point so pretty vanilla. I will say the cost is so much less than any other option and honestly, not having to deal with people was a nice way to do it. Just a quick key pickup and drop off in a lock box.
John MA location closer to civilization
Jeffrey NThe box truck was parked in tall grass so I didn't realize there was something wrong until I got it on the road. Alignment was very off while driving and when we reached our first stop, I realized there was a flat tire. To make things more complicated, all the uhaul rental places were closed for the holiday weekend...which I don't understand, holiday was on Monday, we rented on Saturday....customer service was not able to dispatch a new truck, so instead we lost 3 hours waiting for someone to come change the tire. Once we were finally back on the road, the alignment was still terrible. Honestly this was my worst experience with uhaul. We lost a huge chunk of the day and all of our helpers had to be on standby while we tried to get things straightened out. Ended up not getting everything moved because of the time lost.
Corinne REveryone very friendly! Helped me hook up! Had a dozen furniture pads! Will use them again!
Steven KThis was a great place. They helped me set up the trailer to my car. Very friendly place.
Harsh PNothing. It was great to work with the people at Stout's, where I picked the truck up. They were very nice and quick to get me processed and on my way.
William HWas closed for the evening. But lot size for the trailers was decent size. Was able to pull in and unhitch easily.
JONATHAN NIf you had a larger trailer, you'd have to back it in place. There are a lot of cars on the lot and no place to turn it around on property. The staff a was friendly and helpful.
Matt GAll good
Robert GThe appliance dolly and furniture pads I paid for were not in the truck when I picked it up and unfortunately they were closed at that time. I called later in the day to get it resolved, but got no answer and no call back. We got everything moved with this equipment, but I'm hoping I get a refund.
Kevin HWell it's as good as it gets. Change nothing.
Bob Sfacility was closed when we dropped off truck. App worked well
Vincent MI reserved the truck for pickup at a different location, and I wasn't told that I had to go to a different, less convenient location. This wasted a lot of our time, and I did not receive a text, email, or phone call to let me know. I will not use U-Haul again for this reason.
Steve WFriendly personable staff. Would definitely use again
Patricia GBusiness wasn't open at the time of drop off.
kevin lTrailer was clean and maintained. Très sympathiques et professionnels.
Michael BThe truck was dirty inside the cab. I'm not sure if it's because of the location or your website but internet connection was very slow when I went to pick it up.
lori rExcellent service à la clientèle
chris nIt was a drop off so we didn't see anyone.
Michael AThey were very perfesional and vary nice
Anthony DThe truck leaked water and got all my personal items soaking wet. Luckily everything was able to dry out but this was not what I was expecting!
Kayla BThe online pickup was problematic, but once connected to a rep, it was quickly resolved.
Jeffrey mVery friendly and efficient.
james tExcellent
John QThis was by far my best rental experience. I had a short trip to pick up the u-haul truck and plenty of relatives to fill it. I believe I put in extra gas but it was worth it.
DEBRA C