Le client n'a pas laissé de commentaire.
Steve R.
Customer Reviews for Strictly Neon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keith was very helpful. Represented company very well
STEVEN S.Continue having clean and consistent rental service for customers as Keith did at Strictly Neon.
Dianne H.My experience was worse this time than the several times I've used U-Haul before. The changing of locations, although super inconvenient, I can somewhat understand. The thing that really irritated me, was during the process of returning the truck through the app, was the fact that although I return the truck with more fuel in it then I picked it up with, they were wanting to charge me a fueling fee. That is obviously unacceptable, and a breach of professionalism on the part of U-Haul. I understand that the automated service is what it is, but to think that I would be charged more for putting more fuel in the truck is unacceptable at best. If anyone would like to reach out to me about this my telephone number is 678-338-7898. I really like using U-Haul, as I have done many times in the past, I hope that this was a one-time fluke, and not what I can expect in the future. I'm not trying to be ugly I am giving criticism where it is due.
Alex H.Owner was fantastic. I messaged him letting him know I was going to be delayed in arriving due to traffic and he offered to stay beyond his normal closing to wait for me. Very friendly, very helpful, and great to do business with!
Paul P.Great experience with options offered to reduce cost.
Gordon G.Ask clarifying questions for those who are spatially challenged. (Or have the feet listed on the truck). I got the wrong size (too small) but it was my fault for not understanding what 15-foot looked like Keith is awesome though.
Sheldon L.Quick and simple...Keith was very nice!!
Miranda B.I'm not sure that you could with one of the businessest moving seasons, but our truck was really riding rough. Maybe they could drive it after they get them returned to check the shocks and seat springs? It would be hard to test those with out driving it loaded as well, so easy solution. Other that, it was a great deal, great truck! Very happy!
Kristi R.Excellent service. Keith does a great job. Friendly and helpful
David P.Great service! Highly recommend this location.
Donald M.Best U-Haul rental experience I've had. Keith was really helpful and the truck was very clean and full of gas.
Scott M.Advertising $19,99 for renting a truck is a bit misleading. There's lots of plus, plus, plus. But otherwise service was friendly and prompt - all good.
LESLIE B.Keith really has it working well. He does a fantastic job! So thankful that he is there
david K.Make returning rental after hours more simpler. Every time I tried it kept showing session expired. Had to call Keith and send photos to him so he could check the truck in. The online return system needs to be fixed.
John H.The only flaw I had experience noticing was I didn't need such a big truck I only needed the small regular truck. Yet I wasn't able to get it because I don't believe in using credit cards and i would have had to have one if I wanted that truck. So maybe something can be changed there for others in the future thanks Allen B
Allen B.2nd time I've used this location and it is the best by far for access and Keith is always so friendly.
Keith D.I have been waiting for almost a month for my refund and someone to return my call. I have called multiple times and been told i would get a full refund plus the $50 because my reservation was not there but instead additional funds that were unauthorized has been deducted from my account.
Jessica M.Not a thing
Roland W.Keith promptly responded to my request for a trailer. He was friendly and helpful during both pick up and drop off. The trailer was clean and ready as scheduled.
Michael H.Keep gas on full. Hard to judge how much fuel to put in. Left out with quarter of tank ,left half tank.
Stephen S.Keith is awesome! Knowledgeable, helpful, easy to deal with.
lawerence S.Nothing. Excellent customer service
Pamela H.Keith, the owner, was great to work with!
Steve W.Fix your app. It neither worked correctly at pickup or drop off.
Sheldon L.Keith was the best. He made sure everything on the truck worked. He had the truck heated up for me . He also made sure I could see out both rear view mirrors. Truck was very clean . I will always use this location for my uhaul needs.
denise S.Keith is accurate, informative and fast. I cannot say enough great things about our experience at this location.
May C.Great guy
Michael S.Keith was absolutely amazing. I needed a UHaul last minute and he was so accommodating. He made the process smooth. He explained every single thing I needed to know about using the truck! I would definitely rent from him again.
carrie R.The gentleman at the desk was very helpful and even when there was a technical error, he worked hard to fix it and got me on my way. Great location
Jamie M.The shop owner was awesome, helpful and friendly and very knowledgeable. The best!!
ALFRED B.Went above and beyond. Very helpful and nice .
jenna P.Rien
Linda R.Truck was ready and clean. Rep was helpful and easy to deal with.
LARRY L.Great place to rent U-haul!
PHILIP H.Keith takes care of his customers. A one way more would have been nice from another location to his, but there was nothing available for 3 weeks. Keith suggested a round trip and it worked out well
ROBERT C.The location is a handy drop off. But when I was there, they weren't open.
Davelyn B.Wash the out side of trailer.
GENE P.Great service,great to deal with.
darrell C.Everything was great,
ieshia T.Awesome customer service!
Mark G.Great customer service!
JESICA A.What should have been a 30 minute rental experience turned into a 3,5 hour nightmare. Customer Service and management offer no resolution to our bad experience. We will not be back Both rental locations were close when we picked up and returned the truck, so we really couldnt evaluate those locations, but our experience with U-Haul on the whole was very bad and we will not be back.
Jacob S.Excellent service à la clientèle. A true pleasure to do business with
Lawrence S.Great customer service,I was made sure that everything I needed was right and the process was quick!
Stephen P.