Drop off was quick and easy, and the young lady who helped me was very friendly. Merci.
Marc S
Customer Reviews for Strobels Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, great experience
eric jDropped off at this location. Representative was competent and helpful!
John LVery friendly staff and equipment well maintained. Great experience!
oran mVery friendly and helpful. Truck was in good shape however U-Haul should have a full tank policy so that it isn't necessary to refill prior to starting your trip or move.
Trevor BExcellent service à la clientèle
Eugene WVery easy. Two individuals were there to help me. They showed me where to place the trailer, and helped me to unhitch it. I was in and out in a few minutes.
Richard GA smooth hassle free rental. I would do business here again.
Donald BThe truck has a defective rearview mirror causing major safety issues and challenges. It also has an extremely alarming screeching noise that I'd guess is related to vent/ac system. It was an unpleasant and less than safe trip.
Crystal MI was displeased that I made my reservation at Strobels but was then told I would have to pick up my truck at a different location approximately 20 miles further away. At a Rate of $1,09 a mile I feel that Uhaul was trying to clip me for an additional $40+ plus the additional gas cost. When going to pick up my truck at the new location I drive right by Strobbels and see that they have 2 10 foot box trucks on the lot! I canceled my reservation and rerented a truck from Strobels right then where I made the original reservation. I do not know if this was intentional but it certainly feels like UHaul was trying to pull a fast one on me and Strobels.
Thomas BStroebels staff are top notch. They helped figure out the issue. They could not refund the overcharge.
Christine YOutstanding customer relations from all that I had contact through due to some rental extensions😀
BRUCE NI rented the trailer from 1 PM 10/21 to 1PM 10/23. I returned the trailer at 6:30 PM 10/22. U-HAUL called me at 4PM on 10/23 wanting to know where the trailer was? Told them to contact agent (who was closed on Sundays)
wayne wGenuinely pleasant and helpful.
Ashley Cin and out; great
jerry dBoth employees were very helpful, friendly and obviously knew their jobs and equipment well. Would definitely recommend them
Ed RBoth ends of the service were Friendly and helpful
JohnRoger CI plan on doing my next reservation through this site.
DANIEL CRien
Thomas NStrobels has the best service in our community.
michael jMy only complaint was I had scheduled to pick up my equipment from a location that was 2 miles away from my apartment but the day before I was to get the equipment I was rerouted to another location 45 minutes away. This has NO bearing on the two locations because personnel at both were exceptionally helpful and professional.
Christian GThe location was convenient and the attendant was very helpful
Hardin CVery friendly and accommodating.
Glenn LThe lady that checked me out was awesome!!!
mihelle pI have done Uhaul business with Strobels many times , wonderful staff they have always gone above and beyond.... they could teach the pick up location some proper business management
Robert DThis is not where we wanted to rent from uhaul's lack of inventory forced us to travel out of our way and 3 times more as we dropped off at the location we are closest to. Extremely frustrating working with the large uhaul company.
TIMOTHY BExcellent customer service! Truck was very clean and rode well. Look forward to renting from them again
Laurie CNo complaints
JOSEPH PWe dropped the keys and papers in a lockbox outside.
JEFFREY SWent completely smoothly-excellent customer service,would highly recommend U-Haul to all !
RUTH GPersonnel very helpful
MARIATHERESA DMy uhaul got canceled two times. Both replacements that were found for me were over an hour and 45 minutes from me which did not work. I ended up having to spend hours on the website finding equipment and a location that works because none of the representatives could. Unless some policies change to ensure my reservations will be kept, I will not be renting from U-Haul again
TERRYPATRICK LThis location was super sketchy and looked abandoned, i would never recommend to anyone to leave any vehicle there. I had to leave to get gas at an actual service station up the road. TERRIBLE>
KAREN MPicking up this trailer was stressful as we were forced to first change the trailer type (increasing the cost) and pickup location because of a lack of equipment at our first choice, and a second time because the previous customer did not return it to the specified location.
Stephen BI asked for a location in white river junction this was not. The stores closed and the place was messy and looked abandoned
Allegra SEverything went extremely well - friendly staff with safety in mind.
THOMAS SNo interaction
houssam hThank you for being close and convenient
Damien DThey was very pleasant to deal with , I strongly suggest anyone needing a uhaul should go there
NORMAN HReturn location was behind a gas station didn't feel safe leaving the trailer. Return location was closed for vacation.
Dianne SThank you for waiting until, literally, 5 minutes before close, to rent us the 20 foot truck! Enjoy the bread we "donated" (forgot) in appreciation.
DAMIEN DFolks at Strobels are top notch, bend over backwards to make the customer happy. Much better than the big U-haul locations I have used. Highly Recommended! John Preston
JOHN PNice people. They made the rental easy!
Richard KIt was great, and I’m going to use them again on Saturday.
GINA WLet me start off by saying this was a pick up through the phone app at a closed location. It took over half of an hour to get the keys through this system. In addition I requested dollies to make what was going to be a difficult move easier. When we arrived at the house they were not in the truck. Consequently it took the movers we hired through Uhaul twice as long to move. Since the location was closed so we could not just go and pick them up. Also there was very little gas in the truck. Remember the days of take it full bring it back full? So we went to the gas station..I expected the truck to use a lot so put in $71. The truck gets great gas mileage and only used a small amount. Guess what? They don't reimburse you for gas! That's your gift to the next mover! Did I mention always get the tow option for $5,95 in case you get stuck? It was $700 to get pulled out of the curbside ditch that the truck was stuck in. I will say they made it very easy for me to keep the truck additional days. I am waiting for reimbursement for the rental of the dollies and I am hoping that they reimburse me for my gas but I have no idea. The movers were very professional and did a great job. I wish I had known that with all the delays of getting to the property (checking in and getting the key, having to stop for gas, getting stuck in a ditch) the movers could have been rescheduled. Since I did not know this they tried to do as much as possible and stayed there for the two hours I hired them and unfortunately had to leave just as we arrived with the truck. So I got to hire them again for the next day to do the job. Yup, I got to pay double labor plus! They were great guys though and worked really hard. That was Safe Movers of New England. Highly recommend them. I hope this helps others to not have the bad experience that I had.
chad WNothing, I had a great experience! Thanks
Augustus GI reserved the truck 3 weeks in advance to pick up in Springfield, VT. It was not there, i was sent to Strobels, 1/2 hour away in a snowstorm, delayed my loading 1 day, (movers had to leave, leaving me alone to load) Then i was charged extra day for returning 2 hrs late! I'm not a happy customer!
Joe W