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ANTHONY B
Customer Reviews for Summerfield Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I think everything is great right from walking in to rent it. Friendly gal behind the desk very knowledgeable
JANET PExcellent customer service, convenient access to location.
ROBERT JThe young woman that was in at the front desk was so friendly. Excellent and efficient service
AUDYMAR OTrailer tire was low air after being loaded. I had to air up a couple of times to travel 400 miles! Trailer looked like it had been in salt water and all hwheels were rusty.
ANDREW MThank you for your kindness and for your professional manner.
Mark CThey did not have a person working who could process a U-Haul transaction. Apparently, only two of their employees are trained and one was off and the other was at the doctors office. So I had to wait while they called multiple people at U-Haul customer service to get help for our reservation. There are so many other locations I could have chosen that do U-Haul as a regular business. They should not be a potential pick up location if they cannot staff accordingly.
Robert EWas charged for fuel when the truck was returned with the same amount of gas as it was received earlier in the day. The guy from the first location said to return it with the same amount of gas but at the drop off location they charged for fuel.
RODNEY Keveryone was very helpful for a smooth rental.
JuanF OEveryone was awesome
DOUGLAS PNo jack stand on trailer impossible to take off the truck yourself
Kengra FTeach the girl at the counter for pick up about customer service! I arranged for mobile pickup at 7:30am. Truck was not ready and no key left for early pickup. Then she argued with me that it was set for 9am pick not mobile!
Sidney BMaintain your equipment better. The front tires were out of alignment. The truck shimmies at speeds over 55 miles an hour.
LAWRENCE BLocation was great, employees were friendly but the van did not have air conditioning. 3 hours of driving in hot air was not fun. An alternative vehicle was offered at a different location but time did not allow for this to happen. The vehicle I had only had around 21K miles so this shouldn't have been an issue.
Anthony MNothing everything was just fine
Michael BI was not sure why the trailer we picked up could not have been moved by a dealer to the location where I had requested it...I had to drive across Ocala to get the trailer, when there was a location within a 5 min drive of where I was staying. Also, the lad who attached the trailer really didn't tighten the chains well, they were dragging a bit, and I twisted them (as U-Haul indicated in their tutorials) so that the chains did not drag. I have to admit: we went through a lot of rain at highway speeds and the unit was bone dry when we got home. I was concerned when U-Haul indicates that they are water-resistant but not water-proof! This trailer was great!
James gVery helpful. Got me out real quick.
Kyle HOther than being charged for 8 miles more than I drove, the experience was great. I did not have proof other than a picture I took of the mileage prior to leaving, so I didn't fight it. My suggestion is to make damned sure that the info you enter prior to acceptance of equipment is correct.
Reta WAlthough satisfactory, this location was not a "U-Haul" facility. As such you could easily tell it was just a side job for them not their primary business.
Russell BU-Haul changed my reservation to further away from the original location. When being charged mileage, it felt like this was a way to make extra money. Also, I was charged for fuel and shouldn't have been... we didn't take a picture before we left so we just had to accept what the system charged us. Also, there is something to be said for a human experience... not a fan of the self check-in and checkout.... there was no support or anyone to answer questions. I'll probably go back to using Penske next time so I can have a person to speak with.
Amy CI had to pick up a truck on Sunday It took me one hour to be able to get the Code for the lock key. Because my phone Was showing that I was 0,01 mile From the location. I was put on hold and transferred two or three times each hold time was 15 to 20 minutes there should be a way for you to give them the information over the phone and they can give you the lock code it was very frustrating finally had to find somebody with an iPhone and then we had to go through a lot of channels to get that still was very disappointed and still don't understand the receipt they gave me they gave me two separate charges don't know that it has anything to do with the location think it has more to do with U haul There needs to be a better way for people to get a code to open a lock box After hours
connie cFill in the pothole in the driveway, and keep enough people on staff on the phone assistance line to be able to keep people from waiting on hold for 37 minutes. (Not an exaggeration!) Also allow enough mileage to get from the pick up point to the drop off point with a reasonable allowance for getting to a house to pick up furniture. The drop off point had to fix the problem for me.
John Smake sure the truck is cleaned.
Jeffrey HContinue with the same great customer service
Chester HGreat people, great prices and service, top notch this is where you need to go for excellent service!
Juan RVery simple return, With pleasant and helpful staff.
Stephen HBest U-Haul experience I've had in over 20 years of using them. The team was friendly, efficient, and extremely helpful. Already recommending them. Merci.
Lynne CVery professional and courteous, highly recommended.
Steve CKeep doing what you are!
Darwin LThe handling of the return of my uhaul cargo trailer was poorly done. Even though I was approached by a friendly employee who unhitched the trailer there was no followup to UHaul that I had returned it in a timely manner.
Sharon Sgive a drop off location and have the truck and trailer at the right location. and teach the people how to hook up the car hauller.
robert aDrop off location they sent us to did not have anyone there nor did they answer the phone nor call back after trying 5 times. Second place they sent us could not find. Lost several hours trying to drop off the auto hauler.
James OUnlike most Uhaul centers I've rented from in the past, this was the fastest, easiest, and most pleasant transaction I've ever experienced! Merci.
Peter RLocation was easy to find, there was ample room to park, and drop box was easy to find.
CARDENAS GExcellent service at both the pick up and drop off location. I couldn't be any more pleased with the complete experience.
Pat FThe process was very complicated. Sites that were scheduled to be open was not. I scheduled a pickup and the guy was in Orlando. The location in Belleview was open and ready for business. The overall uhaul experience wasn't good. U-Haul advertises one price and charges a lot more
Dennis MPeople are very professional and accommodating and I will be recommending them for future services.
Donald BThey need to check in equipment on time. I returned my equipment after 25 hours and it was never checked in until 5 days later. After I called corporate 3 times. I was due a refund and just now getting my receipts and approval for that refund. Because of laziness
Aichon SMy original drop location was closed and I was not notified I had to find this new one while driving around. Tell your renters before they go to return stuff
Jeff POpen earlier
Steven CQuick and friendly
David SI wish they offered rent by the hour for rentals also. As we had to pay for 6 hours and we only used it for maybe 3 hours.
Timothy HThe rental was advertised at $19 a day but I did not see that anywhere on my invoice.
David BVery fast and efficient. Had the truck ready when we arrived.
MAREENA AUhaul the best
Alfred mGreat customer service, great experience
richard dNot a thing.
Andre KRapide et sympathique
william pEverything was good,fast and easy.very nice people
Yvonne CVery convenient, easy transaction, pleasant customer service. I'm sure I'll use again.
Michael POutstanding service and awesome personnel
ESTEBAN RExcelent
Andres T