Customer Reviews for Summerstime Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Customer service was great! Thank you!

Évaluation :

5

All good

Évaluation :

1

I was charged $50 for a different location than the one I got my rental truck from!

Évaluation :

5

I paid mileage on my truck and was given a location that was the furthest away from my location. I drove the truck 40. 6 miles in total. 25 of those miles were from and back to the store. When there are locations 1,5 miles from location

Évaluation :

5

always available and great security

Évaluation :

5

Facility manager was kind - helpful & thoughtful Taylor is highly 👌

Évaluation :

5

The office ladies was very friendly and helpful. And storage units and grounds were clean and well lite. Would definitely use them again.

Évaluation :

5

Not able to recommend, requires units to be sweep out, but doses not return unused portion of monthly fees if early move out.

Évaluation :

3

Charges appeared on my receipt that I opt out ..never added safe move and declined ..charged for a dolly that the zip tie was broken

Évaluation :

5

I stored my travel trailer there for years. Access was good, plenty of room to maneuver and there is a dump site on the property. All in all, a great combination.

Évaluation :

5

Office help was a little scatter brained. Had a hard time convincing her I didn't have to pay for 3 months from Nov 17 to Jan 17, that was only 2 months. She finally had to call her boss.

Évaluation :

5

Everything was ready to go when I picked up the truck. I had a question before returning the truck and although the office was closed they returned my call immediately and took care of my questions. Great service!

Évaluation :

5

Fantastic facility and a wonderful staff. Just finally got moved all the way in and moved out of the storage unit. Merci.

Évaluation :

5

I love the office staff! They were always understanding and helpful with everything. I would definitely recommend this storage facility to anyone.

Évaluation :

5

Very friendly and the customer service was great.

Évaluation :

5

Very satisfied with the facility and staff was extremely friendly. Would definitely recommend.

Évaluation :

5

Nothing I can think of. Taylor was wonderful to work with. Very helpful. Would definitely use this location again. She offered to find me another u-haul unit if I needed a different size than they had in stock.

Évaluation :

5

Rien

Évaluation :

5

Customer service at Uhaul was useless. Your system would acknowledge that I picked up the vehicle therefore it wouldn't acknowledge that I dropped it back off. Your customer service department refused to take the readings that I had from beginning mileage and return mileage. I had to go back to the facility yesterday (sunday) and meet the manager, where we finally figured it out. The manager was very kind and understanding, your inside customer service support is a different story...

Évaluation :

5

Nothing. Great experience very nice lady

Évaluation :

5

I had a wonderful experience and will be back in a week to rent another truck

Évaluation :

5

My only complaint with the vehicle was it was very difficult to get out of the seat onto the ground. Getting in was much easier. I don't know if a lower running board would help? Major design flaw for smaller men and especially women. The vehicle handled perfectly.

Évaluation :

5

Very clean and safe location storage belongings. Thank you guys for ur amazing place to store.

Évaluation :

1

The service was fine. The brakes on the truck were not good at all. I was also charged a penalty for $40 + another day of insurance. I was to get extra time and forced to pick up the truck early due to the location. I do not want to pay a penalty here.

Évaluation :

3

After reading reviews that this facility does not honor the free month when booked through Uhaul, I chose not to use this facility.

Évaluation :

3

I had to cancel this storage reservation because they did not participate in your free one month storage rental with a one way uhaul rental.

Évaluation :

5

The young lady was very polite and helpful.

Évaluation :

3

I did not use this storage. My closing date was moved.

Évaluation :

4

Give customer a 5 minute spill on how the Van works -the instruments, type of gas, etc. Also, the Van I rented rupper on driver side door was not tight and made noise the entire time.

Évaluation :

1

Disappointed that this facility would not honor the u-haul free month promotion included with our equipment rental, although the folks offered us a free month if we committed to 3 months.

Évaluation :

5

Great communication and very friendly. Unit is clean and secure.

Évaluation :

5

The vehicle had the low tire pressure indicator on all the time. I stopped and filled the tires but it didn't matter.

Évaluation :

5

The customer service at Summerstime Storage was excellent. She was very efficient, courteous, and professional. I would highly recommend Summerstime Storage.

Évaluation :

1

What can you do to improve for the customer? Fire the two women that rented the van to me!!! I was falsely charged for a scuff on the side of the van and I feel that the women knew that the scuff had happened by the previous renter, but used me as a scapegoat to cover their mistake. I will NEVER rent from this location again and I may never rent from UHaul again either. I will take this matter to customer service and if I am refunded the damage fee, then I will not use UHaul ever again and will use the equipment of UHaul's competitors. Should you care to reach me and discuss this issue, I will leave my contact info. Jack Scott. Owasso, Oklahoma 918 370 3889

Évaluation :

5

Taylor is especially helpful to me every time I need to rent a van. Thank you for making this such an easy process.

Évaluation :

5

Wonderful experience! Very nice. We will definitely use this location again!

Évaluation :

5

The bed of the van had straw in it. I did not feel it was my responsibility yo clean it

Évaluation :

5

Just dropped off my cargo van at 1050am. The was a sign in the office door "running errands". I placed the keys in the uhaul key box and left. I receive an email just after 1130am with my attached receipt. The receipt shows the time as 1120. At this time I am now charged another days rental. I have tried 3 times and still trying to get someone to answer the phone at this uhaul location. I am happy with the truck and our trip. I am not happy about an extra days charges.

Évaluation :

1

Someone needs to make sure the advertised Storage facilities actually have units available. I drove/moved all day to find out no one knew anything about my reservation. Horrible service. Useless.

Évaluation :

4

U-haul is too expensive for me to recommend to a friend.

Évaluation :

4

Nothing it was very nice

Évaluation :

1

The gas in my truck I rented showed a little over 3/4 full i drove the truck 11 miles and put gas in the truck before I returned it. I returned it after hrs so the next morning I went back to the location to get the rest of my 100 deposit. Melissa the girl at the front desk told me that I was only getting back 6 dollars because they charged me 45 dollars in gas fees. When I got to the store I asked if they had put gas in the truck yet. She said no I asked for her to show me the marker for the gas. I went and looked at it. It was at 3/4... She marked it as under 3/4 ... She said that when she checked it earlier it was under... So that shows they was having a problem with the gas marker on the truck but they did not give me back any of my money.

Évaluation :

5

Friendly and attentive manager made rental easy and taught me which hitch to buy and helped me hook it up, securely.

Évaluation :

1

Your location would not accept my master debit card. I had to leave your location and go to an ATM and draw out funds from the card your location would not take, go to Walmart and have the funds placed on a Walmart card and go back to your location and finish the trailer rental transaction, a very bad experience!!!!

Évaluation :

2

While we did not actually sweep the truck out, we did clean it out. I was down on my hands and knees blowing it out. We could not find the broom after the move and were ready to take the truck back. It was every bit as clean as when we picked the truck up. We will not use Uhaul again. We'll go to Hertz or Penske.

Évaluation :

5

There was a problem with the truck I rented, but it was no fault of the above rental facility. Apparently, during one of the maintenance checks, the heat shield in the engine compartment was improperly installed allowing RAW engine heat directly into the cab. The heat was almost unbearable and turning on the A/C had little to no effect. I was finally able to reduce the amount of heat entering the cab by closing the windows and vents and turning on the airconditioner and fan to high which applied positive pressure inside the cabin dramatically reducing the amount of engine heat entering. You would do your next rental customer of this truck a great favor by PROPERLY installing the engine compartment heat shield before it is rented again.

Évaluation :

5

Very friendly & helpful staff

Évaluation :

5

Very important that I be contacted regarding this rental. RN Clements Trustee North Park Trinity Baptist Church U-Haul has some serious communications problems

Évaluation :

4

it is difficult to know what you need until you need it... thanks for all your help and availability!