The inside cab area was very muddy looking and we didn't do a walk through to see damage . Which was a thing that was down before . Just to let you know this is here but I did notice damage and little x marks
Brenda J
Customer Reviews for Sundance Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good job
Wesley BGreat people to deal with..
BERNIE AGet competent people
Greg MSnacks lol
Wesley WA little confusing at first for me at first but the staff was wonderful & friendly!
Chris MBrooke was great. Sure helped me with all the changes on my uhaul rental. Excellent employee!
denyse cThey didn't keep their posted hours of operation which resulted in being accused of theft. In the initial contact with a Hattie I felt because I'm Afro American. Absolutely unexceptionable behavior by this particular dealer mgnmt.
James MI lived in Ely and was promised a truck and the en got called to drive 2 1/2 hours to elko to get a truck
Carlos BI returned the trailer at night, but needed customer service help on phone because your app is terrible and finally the person suggested using the website for the return and it worked fine. So site is good, your app -- not so much.
Keith KI rented a car hauler for a few hrs. The hoist was amazing. Gave us some samples of new products. Couldn't say enough. Great place. Will go back
matthew iCustomer service rep was nice. The mobile app check in did not work which caused delays. The truck had a dead battery and we had to jump it. Truck was also out of gas so I had to idle and hurry to a gas station hoping it didn't run out, and leave the truck running since the battery was dead. I had to jump the battery again the next day just to return it. I should not be charged such fees for all the trouble it took for this horrible quality truck.
Deborah MI absolutely love this location. They have the friendliest group of people working there, they are very helpful. Every time I rent a uhaul from here ( which would be every time if avail) I am greeted with smiling faces and friendly people. I was hoping to have somewhere to write a review, cause I am always so grateful for their help and kindness.
Patti SNothing keep doing great 😃
TRACY DI would like to thank Mitch, Brooke and the whole staff. Sorry I forget the names. I really appreciate you. Merci
TRACY DThe truck was low on coolant fluid and our truck overheated. The lock on the back door also did not work. General inspections should be preformed.
Gwen WThe location is Kind of out of the way
Pavel BSafety sticking to their words not making it even more stressful and more expensive just to get what you need to move because that still has me pretty mad that costed me not only the rental fee for the trailer and truck but almost $120 for more fuel to get the equipment I already paid to have them charged even more when dropped off causing me to have to leave work earlier just to handle the extras charge on top of the extra fuel and now lost wages to . I would like to use your U-Haul again when needed but seriously losing Faith in this company as well .
kelly RGreat experience no surprises I actually got a refund Mitch the man who works at Sundance uhaul renters was great to work with thank you!!
cheryl cReserved my equipment online and was charged almost 3 times what it said online. Wasn't told how much my card was being charged for tell afterwards. Very disappointing it was my first time renting probably will find a different company next time.
Courtney SVery satisfied working with Sundance Mini Storage . They all were friendly , helpful & efficient . I highly recommend this company
Rendall SThey are friendly and helpful
nichole rI followed their directions and filled the gas tank. They claim I didn't and charged me 11 for less than a gallon and I DID TOP IT OFF. ABSOLUTELY RIDICULOUS
Traci RPossibly maintain trucks better? I say this as the engine on my rental blew.
Kenneth HEverything was perfect
Joel WTo carry a phone
MARTHA AGreat people to work with! Very well run business with customers service a priority. The place to go.
Fran Rvery helpful crew, thanks...
Alex MExcellent service and the representative was very helpful.
Donna FTrès sympathiques et professionnels. Handled the transaction in a timely manner.
Donna RThe rental person was absolutely awesome !
Peter MI think it would be better if your vehicles were full at pick up. Like rental cars. And returned the same, like rental cars. Merci.
Julie CIt went smooth but coulda been smoother, in that we didn't know ball hitch size or what type of trailer light connectors it had. Next time I think customer service should inform the customer of that information. Otherwise my experience was awesome.
Billy BPickup time was 10:00. Didnt leave until 11:00 because they couldnt get trailer out of field that had snow. The place opens at 9. One would think that they would look at u-haul pickups/dropoffs for the day and get shit ready. Maybe thats just the business man in me. Was thoroughly pissed. After 30 min of waiting i was searching for cargo trailers for sale in the area because i was tired of dealing with Elko area Uhual shit.
Spencer BThe app wouldn't update the info so I had to call to get info for pick up. Still can't find my rental info
Jocelyn CThere was a computer glitch and they worked through it very fast and got me on my way. Very friendly and accomodating.
john mGreat help while dropping off the trailer. Excellent customer service. Would use this location again.
Spencer LTruck was struggling to start and very hard to get into the correct gear. I drove 24 miles total over 3 hours of having it, but I was charged $49 for 7 gallons of fuel after I returned it. There's no way I used 7 gallons of fuel in 24 miles. I was charged incorrectly for fuel and was more than the entire rental.
Craig GVery good and pleasant experience. Everyone was really nice and genuinely happy to help.
FERNANDO JExcellent service à la clientèle
Gena Sall is good
Larry CProperly detail interior and exteriors. The 15' truck I got had grime or grease all over the the console and cup holders and steering wheel. Also regularly check and maintain hardware such as chains for trailers. The carribeaners on my trailer chains were so rusty I had to use channel locks 100 % of the way for one of the 2. Also train your employees to be able to answer typical questions such as, "what kind of mileage does the 15' truck get on the road?" I was "offered" some extra money off my bill if I was willing to return my truck and trailer to a town a couple dozen miles away from the town I was relocating to. I accepted, not fully aware that even the little 15' trucks are still major gas hogs. Final suggestion, make sure your air conditioning units are working when your signing out trucks in nearly triple digit temperatures.
jordan rThe staff at Sundance Self Storage were efficient, polite, helpful & pleasant; an enjoyable professional experience.
Greg BThe truck was hard to drive. You where bouncing around to much. I think it needs the suspension checked. It was a bad trip.
Diana CThe employees there were the best I've ever encountered at a U-Haul place, and the best of most places I've been to for years now. When I picked up my rental I was greeted from someone that treated me like we were best of friends. Someone that enjoyed what they are doing for a living and were happy to have a job. It was wonderful. Then, on my return, I had a problem in the yard. This time a different employee asked if I needed assistance then immediately came to my aid and helped me with no questions asked. I wish every business was as good as this one. What a pleasant surprise. Merci.
Paul TTruck cabin was dirty! Windshield had bug splatters. Fuel said it was half way but it was actually about 30 dollars low then halfway. Was charged a extra day for dropping off 1hr late ! Worst uhaul experience. Truck ran fine other then it being dirty. I took pictures
Isaac VThe drop off was excellent. The lady was very helpful and it was very fast...
Mark SI have zero complaints
William CThe windows and mirrors very dirty
Jewel WBetter seats and bluetooth
Lorelee GThe young woman staff person was amazing!!!
Barbara L👍👍
Julieta OGreat service, great location. All around great experience.
Patrick C