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diane b
Customer Reviews for Sunoco Kvvik Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was good until I was charged for double the mileage
Ivan BThis location charged me $39 for gas even though I left the gas tank where it was at when I picked it up. The lady working there took pictures of the odometer I had in my phone from the night before and at drop off. When I asked them why did they charge me they responded with how do we know the picture of the night before is the same truck. Criminal activity, you stole from me and would not return my money,
Travis JUhaul asked me to take a trailer to drop in the area...you, not me, set this up...when i got to the drop off...guy says he had no record of the trailer transaction and doesn't take trailers...again, not my doing...wasted 45 minutes today with this clusterblank...typical corporate america bs service today....focus on these stupid surveys, kpi, and google 5 star reviews, but god-forbid you invest your efforts on making sure the orders are setup right!
Jeffery GDidn’t have the equipment we requested, didn’t notify me of not having equipment, I had to go find it at another store, didn’t review or have me sign a contract, overall a very poor experience that costed me time.
Richard FStaff friendly and helpful. Parking area easily navigated. Equipment in good repair.
Lisa LOnly one person at the rental location caused time in line, and also prevented him from coming outside to the vehicle. Vehicle had several warning messages; tires low on air, loose gas cap that could not be resolved by tightening.
Charles KVery friendly and great customer service
SHARON TWe did have issues with the system being down but Manny was super helpful and patient. He was great about explaining the issue and making it an easy process . The system being down is just one of those things but with Manny helping it went as smoothly as it could! I would definitely use this location again (even with mishaps lol)
lilly eLocation needs exterior signage identifying this is an U-Haul facility. On-site rep was polite, friendly and efficient. Easy and fast drop off.
LAURENCE UEverything was great but received a $6,42 extra charge for over mileage but the location that I was suppose to pick up the truck in Hilliard did not have that size truck and neither did any of the locations in Hilliard so Uhaul called the day before to find a new location which was over 14 mile difference and then Uhaul. Barged me for going over mileage ! Not good on Uhaul regarding that part but everything else was great.
Catherine LMy truck wasn't ready until 1hr after my time then I was givin 3 hrs even tho I requested 4hrs and had to rush to get it back in time.
Diamandi AGreat experience
Charles SUnprofessional, didn't know what a way one trip was, didn't go over snatching with us. Just handed us the keys and said here it's the one with this code on the corner. Person that was handing us the keys was on the phone with someone else who was walking them through the transaction and still no miles checked no gas gage checked and no once over on the truck.
Joe PI had a terrible experience returning my truck. At first I was given instructions to return the truck to an "Abondon Lot" I had to call and reschedule a drop a location, so now I'm late with the drop off and when I went to drop off the truck at this gas station I hand my key to the front desk guy and he didn't submit my truck till the FOLLOWING DAY, i then get charged a late fee and gas underage. This is by far the worst experience I had with uhual. Have better drop off locations. I would for a fact like a refund or some sort of compensation because this isn't tolerable I've spent so much and then get neglected for being caring.
Jimmy MThe guy at the counter didn’t know what to do and gave me a hard time, had to call a manager who told him to give me the key.
SHANDAH MHave the worker more trained , we didn’t receive any paperwork
Jorge NDon't use fuel stations as partners.
Winston TBe more clear on holds and the prices. I though the truck rental was $20 and the hold on my card was to hold the rest of the money until I returned the truck. I paid more than I expected to pay and I believe that was false advertising an a scam.
Shane F1. Put a system in place where the cashier doesn't have to read the customer's credit card information aloud, for all in the store to hear (& steal?). 2. The transmission on the truck needed tuning. 3. Having the truck's verification of condition sent via text link means it could easily be missed...I almost did. 4. Too many details, such as return time, are missed because no one speaks them verbally or directs your attention to the emails that contain them.
Patty LExcelent atention
jorge sThis location was amazing. 1800UHAUL was horrible. The customer service reps need training. I set a reservation for Saturday the 13th at 2 and Evangelina scheduled the wrong day and time and location. Lourdes called to confirm and she told me there was nothing she can do and I basically told me either I take it or leave it. Scheduled and appt with Josh and that was wrong as well. I reserved a truck with a $7 dolly and now no $7 dolly avail. So now I needed to rent a more expensive dolly and truck. I called to try to straighten this out and was told by 2 different reps there is nothing the can do and I need customer service. Called 3 different times and they all either don't know how to transfer or they hung up on me. I'm not satisfied with the 800UHAUL service representatives at all!!!! No one was able to assist!!! 800uhaul schedules trucks and other items not knowing if equipment is even available!!!! BUT I WILL ADD THAT THE GENTLEMAN AT THE SUNOCO STATION WAS AMAZING AND THE SERVICE HE PROVIDED ME WAS AMAZING.
Danessa BI would like someone to please contact me regarding my rental. 7652832935. Jason Barker
Jason BLocation did not have any of the items requested at order. Not an efficient process. Cashier had to call boss to confirm rental.
Thomas TStorage area had dirt on the floor. Don't understand why the gas tank doesn't start full so it is easier to know how much gas is used.
Michael LThe truck did shake a lot when braking but I did get down to Ft Laud ok.
Howard T-My rental truck had an AC issue; hot air blowing out, no working AC. The truck also had a tire with low PSI; supposed to have 80psi but this tire had 59psi… had to add air myself. -The truck owner or the person handling the rental, was not at the location… I had to talk to him with the gas station's phone to confirm the contract. -Also, the contact email I received had the gas meter at 3/4 full when in fact the truck itself read a bit above just a 1/2 tank. -Simply make sure the rental trucks are in complete working condition before renting out.
Carmelo CThis was the worse experience I ever had renting a vehicle. I had confirmation to pickup at a closer location and the truck was not there then when I went to a UHual store they couldn't help me! I was then told to pick up a one way located an Hour away I couldn't find. I then called that location and they re-routed my pickup at a location 1/2 hour away which was complicated to get to due to work on the roads. The first UHual store I went to had trucks but they would not give me one and said I can only take a 26 feet truck and pay more. This matter took 5 hours to correct from 10:30 pickup till 3:pm. I request compensation or this will be posted in the media!
Miguel MThe are very good 👍🏼 👌
Marietta LI have reserved equipment and pads for my move. Nothing was available and the gentleman at the store told me they don't ever have those items. Why would U-Haul allow me to reserve that if the location doesn't have it. I had the most horrible move and even dropped items and broke them. On top of this all my card was charged twice! I wish I would have picked another company.
Gina GMake sure the air conditioner works properly. It would get cold then it would blow warmer air. Very uncomfortable driving.
Carolyn YNa
Susan FBe on time
Randy HVery nice staff. Quick to help and drop off easy.
Scott BI love Good Customer service. I appreciate good communication. Vinay is too busy selling store items and impersonal when registering to rent a uhaul truck. Our truck was not clean when we picked it up, but it was when we returned it. When I ask for the price, I expect it to be that price. When we returned our truck there were additional charges added to our bill. Not cool with us. Nice location, but no listing in phone directory. Vinay says they are already busy enough. Another slack on customer service. Our only contact was to go to the store to get info & phone number. Most of the time they don't answer the phone because they are busy with customers getting gas or buying something in the store.
Sherrie HKeep up the good work!
Jesse SCustomer Service was EXCELLENT⭐⭐⭐⭐⭐
Julius SQuick and easy, friendly service.
Samuel SThe truck that I used, was dirty and not clean, with no tools at the storage. It seems, the truck was outdated and near to retirement. They charged me more than usual as well.
Vahraz ZWe started with one truck that had problems with the steering, drive poorly and was filthy. We brought it back because it drove so poorly and got another truck that was much cleaner and drove a little better.
Pamela BDue to the gas shortage I was unable to refill my tank and was charged a total of $60 for 5 gallons even though I only drove in a 20 mile radius.
Emilia KPerson told me I could not drop off truck there even though I showed my contract. They then told me I had to call and gave me a non working number.
Bradley KThe young lady working there was awesome she said they usually don’t take trailers just trucks but she let me return it there so I didn’t have to go searching for another place to take it which was a big relief.
MIKE CThe store was empty and the drop-off was very brief
HUGH PReally bad experience with u-Haul this is the first and last time I rent a truck with them. I rented the Truck at the location 17-92 and they forgot to put the keys on the key component. So I wasted 1 hour on calls with uHaul Support Team, At the end they told me hey we have your truck available on different location at the Rd 434 and we have your keys there. So I moved to that other location and then spend another 40 minutes waiting for them to cancel the previos reservation and put the new one. In the mean time I have 5 movers waiting for me and of course I had to paid the extra hour they were waiting for me because the truck was not ready. Really bad service.
JORGE L