This location was amazing. 1800UHAUL was horrible. The customer service reps need training. I set a reservation for Saturday the 13th at 2 and Evangelina scheduled the wrong day and time and location. Lourdes called to confirm and she told me there was nothing she can do and I basically told me either I take it or leave it. Scheduled and appt with Josh and that was wrong as well. I reserved a truck with a $7 dolly and now no $7 dolly avail. So now I needed to rent a more expensive dolly and truck. I called to try to straighten this out and was told by 2 different reps there is nothing the can do and I need customer service. Called 3 different times and they all either don't know how to transfer or they hung up on me. I'm not satisfied with the 800UHAUL service representatives at all!!!! No one was able to assist!!! 800uhaul schedules trucks and other items not knowing if equipment is even available!!!! BUT I WILL ADD THAT THE GENTLEMAN AT THE SUNOCO STATION WAS AMAZING AND THE SERVICE HE PROVIDED ME WAS AMAZING.Danessa B.
Customer Reviews for Sunoco Kvvik Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I would like someone to please contact me regarding my rental. 7652832935. Jason BarkerJason B.
Location did not have any of the items requested at order. Not an efficient process. Cashier had to call boss to confirm rental.Thomas T.
Le client n'a pas laissé de commentaire.Sadie S.
Storage area had dirt on the floor. Don't understand why the gas tank doesn't start full so it is easier to know how much gas is used.Michael L.
The truck did shake a lot when braking but I did get down to Ft Laud ok.Howard T.
Le client n'a pas laissé de commentaire.Teddy H.
Le client n'a pas laissé de commentaire.Jaymily S.
Le client n'a pas laissé de commentaire.Beth Y.
-My rental truck had an AC issue; hot air blowing out, no working AC. The truck also had a tire with low PSI; supposed to have 80psi but this tire had 59psiâ€¦ had to add air myself. -The truck owner or the person handling the rental, was not at the locationâ€¦ I had to talk to him with the gas station's phone to confirm the contract. -Also, the contact email I received had the gas meter at 3/4 full when in fact the truck itself read a bit above just a 1/2 tank. -Simply make sure the rental trucks are in complete working condition before renting out.Carmelo C.
This was the worse experience I ever had renting a vehicle. I had confirmation to pickup at a closer location and the truck was not there then when I went to a UHual store they couldn't help me! I was then told to pick up a one way located an Hour away I couldn't find. I then called that location and they re-routed my pickup at a location 1/2 hour away which was complicated to get to due to work on the roads. The first UHual store I went to had trucks but they would not give me one and said I can only take a 26 feet truck and pay more. This matter took 5 hours to correct from 10:30 pickup till 3:pm. I request compensation or this will be posted in the media!Miguel M.
Le client n'a pas laissé de commentaire.Andrew H.
The are very good 👍🏼 👌Marietta L.
Le client n'a pas laissé de commentaire.Brandon P.
Le client n'a pas laissé de commentaire.Anthony B.
I have reserved equipment and pads for my move. Nothing was available and the gentleman at the store told me they don't ever have those items. Why would U-Haul allow me to reserve that if the location doesn't have it. I had the most horrible move and even dropped items and broke them. On top of this all my card was charged twice! I wish I would have picked another company.Gina G.
Make sure the air conditioner works properly. It would get cold then it would blow warmer air. Very uncomfortable driving.Carolyn Y.
Be on timeRandy H.
Le client n'a pas laissé de commentaire.Khalil H.
Le client n'a pas laissé de commentaire.Katy A.
Very nice staff. Quick to help and drop off easy.Scott B.
Le client n'a pas laissé de commentaire.Diana T.
Le client n'a pas laissé de commentaire.Nicholas A.
Le client n'a pas laissé de commentaire.janexsy C.
Le client n'a pas laissé de commentaire.Heather F.
Le client n'a pas laissé de commentaire.ABRAHAM A.
I love Good Customer service. I appreciate good communication. Vinay is too busy selling store items and impersonal when registering to rent a uhaul truck. Our truck was not clean when we picked it up, but it was when we returned it. When I ask for the price, I expect it to be that price. When we returned our truck there were additional charges added to our bill. Not cool with us. Nice location, but no listing in phone directory. Vinay says they are already busy enough. Another slack on customer service. Our only contact was to go to the store to get info & phone number. Most of the time they don't answer the phone because they are busy with customers getting gas or buying something in the store.Sherrie H.
Le client n'a pas laissé de commentaire.Casey O.
Le client n'a pas laissé de commentaire.Cara S.
Keep up the good work!Jesse S.
Le client n'a pas laissé de commentaire.James J.
Customer Service was EXCELLENTâââââJulius S.
Le client n'a pas laissé de commentaire.Jimmie C.
Le client n'a pas laissé de commentaire.AARON G.
Quick and easy, friendly service.Samuel S.
The truck that I used, was dirty and not clean, with no tools at the storage. It seems, the truck was outdated and near to retirement. They charged me more than usual as well.Vahraz Z.
We started with one truck that had problems with the steering, drive poorly and was filthy. We brought it back because it drove so poorly and got another truck that was much cleaner and drove a little better.Pamela B.
Due to the gas shortage I was unable to refill my tank and was charged a total of $60 for 5 gallons even though I only drove in a 20 mile radius.Emilia K.
Le client n'a pas laissé de commentaire.ABIGAYLE T.
Le client n'a pas laissé de commentaire.john K.
Person told me I could not drop off truck there even though I showed my contract. They then told me I had to call and gave me a non working number.Bradley K.
Le client n'a pas laissé de commentaire.Javier L.
The young lady working there was awesome she said they usually don't take trailers just trucks but she let me return it there so I didn't have to go searching for another place to take it which was a big relief.MIKE C.
Le client n'a pas laissé de commentaire.Samantha C.
The store was empty and the drop-off was very briefHUGH P.
Really bad experience with u-Haul this is the first and last time I rent a truck with them. I rented the Truck at the location 17-92 and they forgot to put the keys on the key component. So I wasted 1 hour on calls with uHaul Support Team, At the end they told me hey we have your truck available on different location at the Rd 434 and we have your keys there. So I moved to that other location and then spend another 40 minutes waiting for them to cancel the previos reservation and put the new one. In the mean time I have 5 movers waiting for me and of course I had to paid the extra hour they were waiting for me because the truck was not ready. Really bad service.JORGE L.