Customer Reviews for Sunoco Lutz
(U-Haul Neighborhood Dealer)

63 évaluations

1616 N Dale Mabry Hwy   Lutz, FL 33548

(813) 949-8909

Heures d’ouverture

  • Mon-Sat: 7 am–8 pm
  • Dimanche : de 8 h a.m. 8 h p.m.

Services dans cet établissement :

Pour nous contacter

(813) 949-8909

1616 N Dale Mabry Hwy
Lutz, FL 33548

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 7 am–8 pm
  • Dimanche : de 8 h a.m. 8 h p.m.
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry L 
Évaluation :
5

Efficient, convenient, quick, and easy. But I had to store and disconnect the trailer myself. Wasn't prepared to get dirty again. NOTE: U-Haul never offered this site for return. Instead they wanted to send me 12 miles out of the way - in the rain - and told me there were no other options. Fortunately I located this facility on Google Maps, called, and they accepted the trailer return. Very helpful location.

MICHAEL M 
Évaluation :
4

The whole experience was unpleasant not due to the Lutz location. We reserved a 26 foot truck several days before we were to pickup our truck. We call day of to say we will be a few minutes late to pick up our truck. The location informs us they don't have a truck for us and finally found our reservation and this has happened to 3 people that morning. We had to search for hours to find an available truck. Finally we found one for the next morning. I'm happy I found this as this move was from FL to KY. We picked up the truck Sunday morning when if the truck we reserved had been ready when the site confirmed it we would of been on the road. I suggest that if you continue to get reservations you make sure you have enough trucks at the open locations so people aren't out a moving truck in the future.

Jason C 
Évaluation :
1

I will NOT use U-Haul for my next move. Specifically the Sunoco location in Lutz. Horrible customer experience.

Brandyn W 
Évaluation :
1

It took over an hour to complete a rental I had completed online. I rented a car tow with the understanding there would be someone to hook it up for me. The person working did not know how. I had to research on YouTube how to do it while we were there. Plus this is a smoke shop which is not a place some might not be comfortable.

AMY K 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dharmesh J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan Z 
Évaluation :
2

Ensure that blankets are kept covered and dry. If not able to do that, at least notify the customer as soon as possible so they can get some blankets elsewhere. I had to drive back home to grab blankets, some of which were blankets I never would have used to move furniture. I was still charged for the dozen blankets which I never received. There was a great deal of confusion by the cashier as to which truck was to go to which renter. The cashier gave us the wrong key initially. All above issues and delays caused a 30-40 minute delay for me getting to the destination to pick up the furniture I needed to get. I won't be using this UHaul rental location again. They could benefit from some training from Uhaul corporate on how to properly run a UHaul business.

Kristi D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaser A 
Évaluation :
5

Great location and availability.

Jeffrey L 
Évaluation :
1

They have overcharged me and I will be filing a complaint with every single authorizing company.

LEONOR C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy A 
Évaluation :
5

Young lady at the counter was very knowedgeable.

Thomas S 
Évaluation :
1

We had a scheduled pick up time for 6am no one had assigned our equipment so we couldn't get the truck until 7am. The woman in the store seemed to know nothing about the rental process. The inside of the truck was dirty and had a weird smell. The manager of the location was also not helpful when his associate called him for assistance. They have return signs out for the truck but instead want you to park the van under a tree.

Neisjah P 
Évaluation :
1

Clean and maintain your vehicles. The van was filthy and the breaks were bad. The girl was nice and worked how she was trained, but the owner is dishonest when overcharging customers for gas. I asked if I was to fill the van up, was told no and then was charged $25.50. Ridiculous! The location is at a smoke shop with a gas station. The girl was nice but the owner practices dishonesty.

Nik H 
Évaluation :
5

Truck was dirty and not well-maintained but the service was fast and they had a good selection of vehicles. Employees were pleasant and experienced. This is the third time I have rented from this location and my experience has been consistent. This will continue to be my location of choice.

Jeanne S 
Évaluation :
5

I went in on a Saturday aM, no resevation.

Bruce B 
Évaluation :
3

Simple process!

Jennifer M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenniffer H 
Évaluation :
4

I'm upset because I gave in the truck and I have not received a receipt saying that I given the truck. All I'm asking for is some kind of proof that I gave back the U-Haul truck and letting me know how much I will be getting back on the card that we used.

walter h 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jabbar T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ming L 
Évaluation :
2

Got there and the guy seemed a bit sketchy. Started showing me illegal weed in a bag a telling me all about how it's legal if you pay a fee and stuff. I think he put in the wrong delivery location in the system compared to my reservation. I am getting calls about why the uhaul hasn't been returned yet which it definitely has. The guy seems a bit looney.

Gavin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shouheng D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ming L 
Évaluation :
1

Looks like a cover for drug sales. Nobody there at 4:00 in the afternoon. No assistance with trailer hook up or operational check.

Gerald C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edgar B 
Évaluation :
1

Had to call a number posted on the door for him to arrive at location. Waited 30 minutes.

duane s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S 
Évaluation :
5

Great service

Abel D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy i 
Évaluation :
5

Mother & Sons Moving- 813-995-9955 - www.MOVEwithMOM.com

BILLY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M 
Évaluation :
1

Location was not even open, I had to contact them by telephone, never received ant paperwork. I booked a much smaller truck than what was available. When I returned the truck the location still was not open, no one answered the phone. I had to just drop the keys and trust to luck.

James D 
Évaluation :
1

They won't be awake when you get there. You'll have to go beat and bang on the RV and wake them up.

Angela B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
3

We were quoted $29,95 for the day. We told them it would be a one way rental, as we would be dropping off in Sarasota (rented in Lutz). They said yes. They did not tell us it would be $115 one way. We didn't find out till we got an email. I think this is dishonest, it feels like a bait and switch! We put gas in it, and knew about milage. But had no idea it would be TRIPLE what they quoted us

KENNETH W 
Évaluation :
5

Was good for me.

David W 
Évaluation :
1

Garbage and you should take away this person's ability to rent out trucks.

Brian H 
Évaluation :
1

Was not on site when we went to pick up, and never showed up. Handled the entire thing over the phone. Then, despite turning in the trailer, he charged us for 2 additional days and never corrected (despite multiple text messages confirming that he would). Shady spot, will never use again.

Nicole B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R 
Évaluation :
5

Very courteous and helpful, will recommend and will use in the future, excellent Customer Service.

Gary S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C 
Évaluation :
5

Sam and Faz were excellent! Easy pick up and drop off. Would definitely recommend to anyone that needs a U-Haul.

Richard P 
Évaluation :
4

Bien

ANUNAY R 
Évaluation :
1

No one available at the pickup site to help me with signing up for the rental, had to do it by phone with someone who was definitely from another country. Very awkward situation. Would definitely use another U-Haul location the next time I need a moving truck.

Dave K 
Évaluation :
5

Sammy was great. Very easy to pick up trailer.

LEE D 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ASHWIN S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler M 
Évaluation :
2

Place is a gas station that is not functioning. Attendant was not there when I arrived. Had to wait for him to arrive to provide the keys to the truck. The dolly that I had included in the reservation was not available. This was the second place I had to go to because the location of the original reservation was closed. Not sure what is happening here. At least was able to get the truck and perform my planned move.

Eduardo H 
Évaluation :
1

Facility was closed upon arrival at 11am... had to call and ask for someone show up. This individual directed me to move the truck and trailer to 3 different locations on the property before directing me to back the trailer into a very tight spot, individual at facility stated they were unable to drive a trailer. No inspection was performed with me there, in fact they refused to inspect the equipment or provide any type of return document until after I left. Very poor experience with drop off...if I were uhaul I wouldn't want them representing me.

Kevin G 
Évaluation :
1

Uhaul has been around for quite some time and we have used Uhaul in the past to assist with a few moves, nothing major. However, this was a major move for us and we though going with Uhaul was the best decision. We soon came to regret that because a) the truck we reserved was not ready at our location of choice, b) our reservation was sent off to some make-shift dingy-sketchy place where the owner slept inside the shop- place and he did not greet us at the door. Instead, the place was locked and secure -after checking we called him and he was there just not 'opened for business.' Nonetheless, c) we were given our truck but not the two utility dollies and furniture dollies we requested. d) We were not offered a refund for the equipment we originally rented but not given. e) upon return of the truck, the lady did not confirm everything was set, she just took the keys and walked away. We were left in the dark until we received a receipt on line. Lets just say we may very well never use UHAUL again for the duration of our lifetime. How absurd was the customer service. I do not understand why UHAUL declined. We are quite disappointed and dissatisfied.

Brett A 
Évaluation :
1

Attendant has no knowledge of processing procedures. Had to call someone to "walk him through". Did not give a paper receipt. Facility was terrible. Was a previously abandoned gas station. Very unprofessional. I wouldn't recommend this place to an enemy, And never a friend.

Steven M 
Évaluation :
5

They were so accommodating and helped me throughout the entire process. Thank you again for helping me at the last minute.

Raymond M 
Évaluation :
2

We absolutely love renting trucks and booking our movers through U-Haul. We have used the services eight or nine times. That said, this pick up location was not enjoyable and a first time customer probably would have not booked again because of it. This is essentially a closed down gas station functioning as a pick up location, but they keep all the doors locked, we had to walk around the building and through windows and knock on windows and doors to try to find somebody to come to the front of the building and unlock the door to let us in. Then once we did that the guy seem to be completely out of it and did not know where the keys were . After a while he came back upfront and he had found the keys. While it was not a big deal to us, I think it would have deterred other customers away from using U-Haul again

CHRISTOPHER L 
Évaluation :
3

This location is an abandoned gas station.

keith b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K 
Évaluation :
2

The truck we reserved was not available. We had accept a smaller truck, which made our move more difficult. We reserved it for 7:30 am and did not get a truck until 8:45 am. I also reserved a couple of hand trucks or dolly and did not get them, which also made my move more difficult. The area for pick up and drop off is an old gas station and it just didn't seem very well maintained.

Donna E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johannes K 
Non les évaluations ont été soumises pour cet établissement.

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