Other than the air bag light being on all the way and drop off tried billing me for cleaning the truck that was dirty from the begining, all else was ok.Ken R.
Customer Reviews for Sunset Storage and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
the people at the Geiger Avenue location are personable and helpful. We have never had a problem working with them. They are great!!Evelyn W.
Le client n'a pas laissé de commentaire.Collins G.
My reservation changed locations. I couldn't have been happier with the service. Quick and easy!Philip W.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.David S.
The staff at uhaul was very helpful , knowledgeable , courteous and respectful. It was a pleasure doing business there ! I wish all places treated customers this way.James M.
Put cruse control in trucks for long haulersDon T.
Le client n'a pas laissé de commentaire.Anna M.
Not much to add. Helpful and great location. MerciRichard W.
Requested 3 dozen moving blankets and none were provided. Glad we didn't need other itemsJames L.
Le client n'a pas laissé de commentaire.William C.
Fantastic service on a late coming request from myself. Thank you so much for flexibility and top notch service!Matthew M.
Had issues with site recognizing my location on GPS. I wasn't able to pick up the truck. There was no one to physically speak with. Had to call customer service till it worked. It took about an hour from original reservation time to finally get the keys to use the truck.Patrick W.
Le client n'a pas laissé de commentaire.Robert H.
This was an excellent location, and close to the airport to facilitate a one-way move out of town. The staff was friendly and helpful. The truck was clean and ready to go.Diana F.
Not convenient to where I live.David P.
Le client n'a pas laissé de commentaire.nick K.
Le client n'a pas laissé de commentaire.chris R.
Le client n'a pas laissé de commentaire.JIM B.
In and out in a jiffy. Attendant had me back in and he disconnected the trailer and I was on my way!richard F.
Le client n'a pas laissé de commentaire.Landree P.
They were definitely super nice and helpfulSYLVESTER D.
Quick drop off. Great staff.Michael P.
Le client n'a pas laissé de commentaire.PETER M.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
They were great!!! We were in and out. They even had the truck running for us! :-)JEANNETTE GOLDIA D.
Le client n'a pas laissé de commentaire.WAYNE BOYD H.
Le client n'a pas laissé de commentaire.RICHARD G.
We made the reservation 3 weeks ahead only to be shuffled around to 3 different locations for pick up. Absolutely ridiculous customer service. The guy at the Geiger location was a saint and saved the day.JEFFREY P.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.BRIAN PAUL B.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Garrett M.
Great customer care, went over and beyond to make things easy for me. No improvements to noteKEVIN C.
I had to drive to Spokane to get I was told it would be in Pullman. They were helpful and friendlyCHRISTOPHER M.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.JEREMY J.
Le client n'a pas laissé de commentaire.DAVID ROBERT B.
Le client n'a pas laissé de commentaire.Darcey M.
The tow dolly was dirty and cover with snow and iceDAVID S.
I think this is as good as it can get.Gary F.
Regardless of the state mandate, facial coverings were not worn. I have additional uhaul reservations but have moved them to another facility. It shows a lack of respect for the customer.DANIEL F.
Le client n'a pas laissé de commentaire.JACOB P.
Good enough!CHARLES M.
We dropped off the car hauler on a Saturday and I telephoned the personnel. Later that day a wonderful person called me putting me at ease that we had done the right thing with the equipment. Thank you , again for the best experience.EVELYN W.
Le client n'a pas laissé de commentaire.Marc H.
Horrible experience.Steve S.
Great service. Very accommodatingJIM B.
Delivery was a week late and communication on the uhaul website was misleading. The job stated done and I was charged for the job two weeks before it was done. Uhaul didn't know which site it was delivered to and couldn't find it for a day. The recommended movers online an hour away notified me the day before delivery the delivery address was out of their area. No other movers in this area so I had to find one an hour and a half away to do the job. Very frustrating working with uhaul this move! I'll use another company next time.KIMBERLY P.
Le client n'a pas laissé de commentaire.Steve C.
Great accommodating service for a one way rental.JIM B.
Le client n'a pas laissé de commentaire.Clinton P.
Le client n'a pas laissé de commentaire.ANDREW S.
Le client n'a pas laissé de commentaire.JULIE N.
Le client n'a pas laissé de commentaire.ANGELA STEFANIE W.
Le client n'a pas laissé de commentaire.RICKY H.
Le client n'a pas laissé de commentaire.PATRIA M.
Very great customer service.Ricke A.
Le client n'a pas laissé de commentaire.CHIN K.
I called earlier in the day and when I spoke to the owner and he gave me a time to drop by to pick up a trailer. I set the reservation up with his other location to streamline the process. When I showed up, the owner was nowhere to be found. I called his cell number since it was on a sign on the door. He told me that he didn't know I reserved it and he would be back shortly. I waited another 40 minutes for him to show up. I was there for over an hour and it wasted too much of my time. I expect people to be where they are supposed to be when they're supposed to be there. I understand unforeseen circumstances, but having lunch isn't one of them.JESSIE S.
Le client n'a pas laissé de commentaire.Tyde S.
Original truck had a hole drilled I to gas tank. I brought it to a different location that was open. Exchanged for a 26 foot at no charge. Took a while to get the original code to get the key to the truck which cost me an extra 2 hours with the truck exchange that was pretty frustrating, but Marc did everything he could to help once I called him. Uhaul 1800 number wasnt able to help me.Jesse L.
Nothing comes to mind!Nathan K.
Le client n'a pas laissé de commentaire.Faith L.
Le client n'a pas laissé de commentaire.Damien L.
Staff was fast and courteous. Being a single woman I was worried they reassured me, helped hook it up and gave me great instructions on how to haul the trailerJenifer M.
Le client n'a pas laissé de commentaire.Brandon L.
The man and woman at the site were very unprofessional, unpleasant and rude. There was also a large bottle of vodka sitting on the front desk of the office. It was a very uncomfortable situation. I never plan to use this place again and wouldn't refer it to anyone.Abigail M.
Le client n'a pas laissé de commentaire.Eric D.
It was wonderful. Took off a lot of pressure.Walter A.
Le client n'a pas laissé de commentaire.Don L.
The lady who works here is very nosy, and she definitely profiled me and my friend of using the U-Haul to transport weed. I didn't even dignify her remark with a response I was dumbfounded. It was none of her business what we were using the truck for as long as it was brought back in clean working condition. I have rented 100's of U-Haul in the past few years. And have never experienced the kind of service I received at Truckkleen U-haul. It was memorable experience in the worst way possible. F -Levi C.
Fuel tank was NOT full - which makes it really hard to judge on the return.Abdelhak A.
Le client n'a pas laissé de commentaire.Aquil E.
Le client n'a pas laissé de commentaire.velma N.
The windows inside and out were filthy. We had to asked to have them cleaned before we took the truck which someone did come out and clean them.Jamie W.
Le client n'a pas laissé de commentaire.J Stephen W.
Friendly, efficient service. This truck rental experience went smoothly from start to finish.George F.
The only thing, U-Haul could wash the Trucks more often. This Truck was nearly NEW! I appreciated to be able to use such a nice New Truck! Marc Fessler was such a great man to handle this whole moving experience. I will rent from him again, and send many people his way! Sincerely, Ricke AlfonsoRicke A.
Great friendly above and beyond service!Marta P.
Le client n'a pas laissé de commentaire.Jared R.
Le client n'a pas laissé de commentaire.Thomas P.
Make sure that the truck is actually full of gas. We only drove 18 miles when we put in gas we stopped the pump at $30 as we felt that was most likely more than we had used. The gas gauge say full BUT it is not full it will continue filling for several gallons.Melvin B.
Le client n'a pas laissé de commentaire.sean A.
Le client n'a pas laissé de commentaire.Sean A.
Le client n'a pas laissé de commentaire.Gerald D.
All good!!Patrick C.
UHaul needs to unify it's reservation system. Locations must compete for business and we were switched on both ends, costing time and moneyGARY P.
Nothing I can think of. As good as it gets already!Patrick C.
Le client n'a pas laissé de commentaire.Jared R.
I will be using this uhaul location again. I am very pleased. The owners are very friendly and service oriented. I will recommend them to everyone I know.Patrick C.
Make your prices reasonable. 400 dollars for a car trailer rental us outrageousRahn M.
customer service was excellentKaren N.
Le client n'a pas laissé de commentaire.Stacy F.
Le client n'a pas laissé de commentaire.mark G.
Great service. 15 ft truck roomy, engine powerful and easy to drive.Jean S.
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