Customer Reviews for Sunset Storage Center
(U-Haul Neighborhood Dealer)

517 évaluations

780 Rte 5 & 20   Irving, NY 14081
(1 Mi W Of 90)

(716) 934-3588

Heures d’ouverture

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur: 10 am–4 pm
  • Vendredi : de 10 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(716) 934-3588

780 Rte 5 & 20
Irving, NY 14081
(1 Mi W Of 90)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur: 10 am–4 pm
  • Vendredi : de 10 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayleigh Mcniff 
Évaluation :
5

Everything was great!

dave covert 
Évaluation :
5

Trailer was clean and a little worn had a little difficulty with the roll up door being hard to open, but especially liked the new tires and as with all U haul trailers tows great when loaded or empty Agent, came right out and assisted with hookup checking lights and such appreciated his help Tony beck

ANTHONYGERALD BECK 
Évaluation :
5

All eas Great👍

ALLEN MILLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka Boyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSY HEPPEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Peacock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE MILLER 
Évaluation :
5

Was very good experience. Just one comment - we were told about the rental fee and mileage, but were not told about the gas purchase requirement ahead of time. Thanks so much!

Laura Nosbisch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Boothe 
Évaluation :
5

Get rid of the uhaul app cause it ain't worth a dam to use it to return vehile

Brad Wheat 
Évaluation :
5

The measurements for the trailer are NOT correct. Sticker and representative stated 5 foot width. I asked if that meant the inside dimension and was told yes. This is NOT correct. The inside is 4 inches less. Although my item fit, it left me with only 1/2 inch on each side risking damage to my golf cart. Measurements need to be ACCURATE.

ADRIAN BALCH 
Évaluation :
5

Guy at counter was very pleasant. Helpful.

Emanuel Irizarry 
Évaluation :
5

There was a trailer for rent there did not show it on I haul website so I’m happy I decided to stop in so I didn’t have to drive so far for drop off location

Anthony Simon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Berek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal Hafner 
Évaluation :
5

Nothing comes to mind.

TERRY TANNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skyler Becker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI ROCQUE 
Évaluation :
2

On line pick up and drop off horrible. Filed a complaint

Greg Chwojdak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annmerie Hanley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Stout 
Évaluation :
5

Staff were very friendly and helpful, made sure I was happy and satisfied with the trailer I rented. Will continue to use this great location.

matt bogosian 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Clareus 
Évaluation :
5

Rob in Irving is helpful, kind, efficient, and knowledgeable. Would highly recommend renting from him, smooth and easy transaction! Merci

WAYNE SEABOLT 
Évaluation :
3

Well the truck engine light was on. They left a note saying ok to use with engine light. Ash tray had ashes in it. I don't smoke. Other than those two things. Ok . Don't feel a truck with engine light on should be rented.

Bernard Spinelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE MILLER 
Évaluation :
5

Excellent management of facility. My unit was always clean & dry. All my items in storage remained in great condition during the years I stored items there. Thanks Sunset Storage!

BRIAN BALLA  |  Expérience générale 
Évaluation :
5

Very easy and a pleasure to do business there.

SIMON CRAWFORD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence Herbeck 
Évaluation :
3

easy and quick. Thank you.

Timothy Hooge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS EDWARDS 
Évaluation :
4

We used this location to just drop off our rental...it was closed so we didn't interact with anyone there.

Deborah Rickerson 
Évaluation :
5

Change the wiper blades…. It was raining/ snowing most the time I rented the vehicle and the streaky wipers made for hard visibility. Over all was an excellent experience for my first time use.

Brian Mccrory 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Goode 
Évaluation :
1

The door wouldn't open on my truck and I was unable to use it and I was charged anyway. Awful experience.

Aila McAllister 
Évaluation :
5

The only issue o had is paying for the miles. I ordered from a location closer to my home. Then after my order is complete i end up having to pick up 20 miles away. I had to drive an extra 20 miles to get the truck and then 20 miles back. So i paid an extra 40 miles milage because they completed my order then sent me further.

Nancy Getselman 
Évaluation :
5

The process was quick and easy with no issues. The owner/operator was very helpful and knowledgeable.

RODNEY BUERGIN 
Évaluation :
5

The safety chains on your trailers barely fit onto the hitch of my 2022 Honda Ridgeline. The hooks need to be a bit more open....

george meyerhofer 
Évaluation :
5

One headlight was nearly out. No info given about using thruway.

Linda Mosher 
Évaluation :
5

Gentleman at the counter was very nice and helpful.

Rose Gertz 
Évaluation :
5

Ready when arrived returned several hrs later with no problems

Peter Strobel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence Herbeck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE FLADING 
Évaluation :
5

I was extremely impressed with how well the unit was clean when I got it and how helpful everyone was with all my questions.

KAREN HOELCLE  |  Expérience générale 
Évaluation :
5

The guy who runs it is a awesome person.. thank you for everything

joyce burfield  |  Expérience générale 
Évaluation :
3

You moved my pickup location twice. I was supposed to pick up 10 minutes from where I needed to use it for a one way trip. First you moved my location to an hour away because you didn't have my truck but screwed up again and didn't have a truck at that location either. I had to drive an hour and a half after picking up the truck, then almost 2 hours to where I was going. This was terrible service and makes me reconsider using you in the future.

Michael Osuch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Mayfield 
Évaluation :
5

Get the location a trailer dolly so he can move trailers around. I had to help him move a car dolly by hand in order to make room for me to park the 6x12 trailer I was returning. Then we had to hand lift the trailer off the ball of my truck. Please get this gentleman the right equipment for the job before someone gets hurt.

Daryle Lauber 
Évaluation :
5

Everything went very well for me completely satisfied would recommend and would use again

jennine sauriol 
Évaluation :
5

Fast and easy. Friendly service. Very nice location.

Susan Bartle 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROY SHIMMYO 
Évaluation :
3

I was given two different locations for pick up in my confirmation emails. When I called to figure that out, they gave me the one furthest away and totally out of my way. I asked for something closer and was given the location above. When I went looking for my confirmation email I couldn't find one. It was sent to an old email, which hadn't been used for any of these transactions. I was also never offered any of the protection plans either on the phone or in person. On the positive, the cargo van was a comfortable great ride!

Elaine Funch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN TREANOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI ISKRA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Blachowicz 
Évaluation :
5

Ron is always great to work with!!

MIKE BOISMENU 
Évaluation :
5

Wouldn't change a thing! So helpful, service was quick. And very friendly

DEB ADAMS 
Évaluation :
5

Great ride..app. experience wasn't great but eventually figured it out..

Alan Hazard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Zimmermann 
Évaluation :
2

Tell me what the separate $120 charge was that didn't get on my official U Haul bill

DANIELR ROGENMOSER 
Évaluation :
3

U Haul sent me to drop off at a closed location after I told them I did not have a smart phone.

DANIEL SMITH 
Évaluation :
5

Whole experience was excellent.

Mike Emiliani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Ackler 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDITH PARKER 
Évaluation :
3

The trailer had an older tire on it .. it looked like it had cracks in the sidewall and a small slice in the sidewall of the tire

Steven Clareus 
Évaluation :
2

Make sure if you're closed someone reaches out to your customers. Try to clean off the vehicles I got freezer burn on my fingers trying to clean off a 26' truck by myself, still can't feel two of them, when I called the lady told me she would give me the district managers number and never did. The movers I hired through their service were amazing though I definitely tipped them well for their amazing help.

Katie Pero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Boldt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEST KUNCH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOCELYNJ JONES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNCHARLES CAVENEY 
Évaluation :
5

Great to deal with!

KATHERINEANN BRINKMAN 
Évaluation :
5

I was happy with the service, thank you.

brian chieco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Chido 
Évaluation :
5

I was very pleased with the service and the equipment.

GARY JOHNSON 
Évaluation :
5

U-Haul app did not work well with truck drop off. It would not accept our pictures for truck verification. The webpage did, thankfully.

kaitlyn long 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEE MEYERHOFER 
Évaluation :
5

Very good experience. Highly recommend

MARKDAVID LILLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN HALAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK WALTERS 
Évaluation :
5

Very nice and helpful staff!

KIM SOMERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER ERWIN KONRAD 
Évaluation :
5

Rob was great. He delivered as promised, was very friendly, knowledgeable, and accommodating to my needs. I will be renting more often due to the ease, great service and reasonable prices. Only complaint is the standard dolly security strapped in place not requested took up floor space and I didn't want to move it to have to pay extra so my mower wouldn't fit. Strapped on wall would be a benefit. I will surely be back and might even get a hitch installed so I can't rent the trailers too. Rob is a standout of customer service in this age of employees who don't care very much. See you again! John Mateszon

JOHN MATESZON 
Évaluation :
5

Nothing. Rob made the whole experience very pleasant. Merci!

SUSANM LONG 
Évaluation :
5

Check in went perfect, instructions for drop off after hours was well explained. Thank you for the excellent service.

WILLIAMANTHONY MILITELLO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUTUMNARIEL TONNESEN 
Évaluation :
3

Nothing, this location is run very well.

Gary Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNTHEODORE EVANCHO 
Évaluation :
5

Fast and easy. Convenient location.

THOMASMALCOLM LAWTON 
Évaluation :
5

Customer service was amazing , even have indoor heated storage for my motorcycle. Access was easy and convenient thank you for 2 years of great dry storage

Gregory Barone  |  Expérience générale 
Évaluation :
5

Everything was perfect, drove in , they hooked up trailer, signed paperwork and away I went. 5 X 9 trailer was perfect for hauling motorcycle. plenty of D rings to tie it down. for sure would do it all over again. the easiest way to go. Merci!

JOSEPHR TILERT 
Évaluation :
5

Easy to locate and convenient.

RICHARDBENTLEY SNYDER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ULISES HERNANDEZ PEREZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER ERWIN KONRAD 
Évaluation :
5

Great drop off location, with friendly helpful people

David Crino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANLARRY WILT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMT PIERCE 
Évaluation :
5

I'll definitely do business at the Irving NY location again( Sunset). He made the process easy, fast and friendly.

Joanne Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Thomas 
Évaluation :
5

Nothing everything was great thank you.

ANTHONYSHAWN JR TABB 
Évaluation :
5

The agent at this facility was extremely courteous and very helpful!! Very impressed. I will try to use their equipment again!!

HARRY WATKINS 
Évaluation :
5

The only complaint I have is the price. Very expensive and no veterans discount offered. You'd think that a company founded by veterans moving would offer a veterans discount. I was told there wasn't even a discount for uhaul employees. Family should always come first.

JOHN KOHLER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN MARCINIAK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENINE VARA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM WELCH  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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