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Gabriel T
Customer Reviews for Sunwest True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Really nothing. She was so helpful and patient.
JEANNE BNothing that I can think of. Steve was very helpful.
Renae ANo suggestions. Very streamlined and very easy. Well done. Kudos to this branch
MATTHEW WSteve was extremely courteous and helpful. The check-in process was seamless and efficiently handled.
Michael BNo one ever told us about Ml safe moving tax of $15 adddollars
STEPHEN DRien
GARY MI only needed the vehicle for a few hours, but had to pay for the 24 hour period. That was understandable but unreasonable.
CHARLES LExtended through U-Haul app, but the Ace Hardware charged me an extra day. Total BS, just because they close at 5, shouldn't mean the rental needs to be back. There were multiple 10' trucks there when I checked back in after they were closed. Will never rent from a non-U-Haul facility again.
JON MThe trailer was dirty with oil on the inside floor and I even had to remove a large piece of broken glass stuck in the hinge on the ramp, and the ramp was very heavy to lift like it really needed to be lubed. It took 2 of us to lift it. I cleaned up the majority of the oil, so I wasn't blamed for the mess. I also removed the glass so we wouldn't cut ourselves by stepping on it. This is the first time I've had this issue from this location.
Mark SJust Great Service in every way
STEVEN AJust the average drop off.
TIMOTHY SI was over charged.
Michael PWash the van inside and out
KATHLEEN SThe van was dirty inside and the outside was muddy. I was using it for catering it it was not suitable for food transfer
Kathleen SSteve, who assisted because I needed to rent for a bit longer was friendly and helpful.
Kathleen FEverything went smoothly. A little extra clean- up on the inerior floor would be nice. Thanx.
DAVID SQuick and friendly service!!
GLENDA MI was charged $15 for a safe move which I did not opt for. I just had the truck to go a total of 9 miles just over one hour, I had checked with my insurance agent and my policy covers UHaul rental, so there is no way I would want it. When I turned in the truck your agent at True Value Hardware said I didn't need to stay she would process the paperwork, I hind sight I should have stayed. Please process a credit for me for $15.
JAMES JFocus on customer service and maintaining your vehicles.
BRANDON MI went into the store and was acknowledged immediately and they used a radio to call another person to help and they got me what I needed in a timely manner and it was easy to get my truck and go
Allissa KI would never use U-Haul again if I had to go into that hardware store to do it. The employees were rude, dismissive, unhelpful, and had no interest in helping me with a truck return. They were excellent at sales prevention skills. I'd suggest taking that location off of the returns option list!!!!!!!!!
JILL RThe store is trying to accuse me of damaging their U-Haul when I checked in with the rep, who verified the vehicle and issued me a final receipt with no mention of damage. The owner refuses to return my calls now. They altered my receipt 2 days later, made up a time and date of an "accident" and made up a story that I backed into something. I've rented from U-Haul 30 times over the last 2 years with no incidents, and have a final receipt from this return confirming no damage. I'm having to now take them to court to fight this. What a total waste of time. Absolutely no help from ownership. This store should be ashamed of themselves! Do yourself a favor and stay far far away!
ASHLEY SI was charged full price for my labor when only one of the two workers showed up from Move Tech. I still have not spoke with them and they have not returned my call. An email asked me if I wanted them to clas the man that did show up to work to give the money back. This is not right. I would not use this company again as they are not helpful and can not be contacted
Ron HThey went above the normal very happy I went there.
Vernon ATerrific customer service. Eager to help. Thank you A+++
KENETH GI liked this location much more than the U-Haul only stores. I was in and out of there quickly. Checking it back in was just as easy. The employee knew just what to do. Hooked up the trailer and made sure we were safe. Being a TrueValue store, they can't carry every trailer and truck, but I will use them every time they have what I need.. Great job!
Steve DNothing, overall experience was excellent.
Gary CNo improvement needed!
Roger MAssociate Was very helpful Unloaded the trailer off my truck for me
Steve HThe online rental didn't work. They had to redo everything when I got there. Drop off was easier but I still couldn't leave until they inspected the truck.
JOAN MCheck-in process took a bit longer than expected.
James CThe whole process was very easy on the Android App. Select a truck and location and time. pick it up. I rented a 2022 Ford E250 extended van. I have to say how nicely it drove! The folks at Tru Value Hardware where very helpful with pick up and drop off. My wife bought a new kitchen table the boxes would have been to big for our vehicle. Thank you Don
Donald BVery helpful will rent again
James IWash windows go back to paper and pen much faster
DAVID GWhen I picked up vehicle the employee walked from driver window to passenger window and said ok. I started to leave and noticed only a 1/4 tank of gas. I went back to store and told them and they said I had to go fill it up. 69+ dollars and 30 minutes later I was on my way. When I returned the vehicle they told me they could not reimburse me the gas money, that I had to call someone that they deal with from U-Haul and see what I could work out. Needless to say I am pissed! Never have I had this trouble with U-Haul. Catherine Woodahl
Catherine WThe windows were filthy and the young lady really wasn't trained and couldn't answer basic questions on insurance and road assistance. I booked a small trailer way ahead of time and was informed the day before my rental that there was no availability. It ended up costing me more for the rental than was originally quoted. I was promised a $50 credit which I didn't get.
Jim MVery convenient, great people to work with at True Value. Price is reasonable.
GEORGETTE CSunwest True Value did an excellent job.
Richard WVery helpful staff at store
David DVan was uncomfortable to drive, the pedal to steering wheel ratio was uncomfortable. If I adjusted the seat for the steering wheel the pedals were to close and if I set the seat for the pedals, the steering wheel was to far.
Brian PI couldn't believe how easy and affordable it was! Also very convenient!!
BALE RAll good. Keep it up.
William LVery good store.
JOHN TTrue Value Crew definately hooked ne up with a perfect trailer and price. Like the hydraulic rear ramp and rounded top all the way around. Hooking and unhooking was easy. I'd recommend this location for trailer rental to anyone needing one in the area.
Scott SWe picked our van up at True Value and the process was fast and smooth! Very professional.
JANET GEverything was excellent
Harold HYou’re doing GREAT!!
Roger MWish the milage wasn't so high per mile. If u are moving across the whole of Phoenix and back just one or twice it costs over 200 bucks just in milage alone. Had I know this I would have definitely shopped around some more for a better rate.
samuel gOverall good experience. It can sometimes be hard to find an employee at the desk. The U-Haul desk is located in a remote area of the store. Typically there is no one manning the desk. This sends you on a search throughout the store for somebody.
Denise WReasonable and didn’t take long to check the van out 👍
george gMost excellent.
CHARLES W