Quick and easy explained everything clearly
michael m
Customer Reviews for Super Quick Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Owner was friendly and helpful, will definitely come back for future needs
LINDA WThe phone number I was given to call when dropping off the truck never answered, though I was eager to ask questions, and communicate. In the morning, after using the app instead, I noticed a voicemail from the location. It said I needed to fold my furniture covers, and sweep (mind you the truck was clean, as I'd checked it in the dark location the night before, and picked up what lay on the ground). If I did not return before the truck was rented out I would be charged $50.00, I was told. I hurried to get ready, after waking, and brought my own broom back to the truck (within 3 hours of the voicemail). $50 is quite a fee, and about half of my reservation cost, so I didn't wish to have this charged. The gentleman who had left the voicemail, from Quick Mark had previously said I'd have the fee waived, if I cleaned it before the truck was re-rented. When I arrived, the person at the counter told me that the truck had already been cleaned, so there was nothing that could be done. I was not even given a grace period which with to clean the truck, as it seems I had been promised, so my drive over was a big waste of time, during an already hectic move. I'd hoped to make things right, since I did indeed forget to fold the blankets, but it seems that perhaps greed won in this situation, from whomever monetarily benefited. I'lll be deeply reconsidering any moves with u-Haul in the future, especially in Killeen.
Omar BOver charge for no reason
valatine nGet more people like Sanjay who was so pleasant and explained everything in detail..I give him a ten at that store for his detail information Norma Scanlon
NORMA SSanjay was great and very helpful
dwight PFriendly, fast service and explained thoroughly expectations. I only had the truck for less than 3 hours . Price was affordable as well.
syreeta gVery professional and customer friendly
Laverne HDoing my experience, I didn't see any hours of operation so with that being said I stopped by to rental a dolly around 9:50 am not knowing until after the process was complete the employer stated we will be closing at 11:00 am today and will not be open tomorrow. If I have known this was the case I would not have rental here with a short time frame of opening. Uhaul services is not convenient at this convenient store location because hours of operation is not feasible for customers.
kenyati dAs I was returning the vehicle at the location where I picked it up and as I was taking the required pictures upon return, my wife told me that she had returned it via her phone. I completed the return through the link sent to my phone (which is the number recorded at the time I picked up the vehicle, and was still charged $20,99 as if the condition of the vehicle was to be checked the following day.
Rodney CRaj was a gentleman that was very helpful and efficient as he assisted me throughout the entire process making it very simple throughout my entire move. Will recommend to friends that need to rent a moving truck in the future.
Timothy MMake sure u make the representative repeat what you ordered before paying
rosanya hThe store manager is very helpful and super friendly. He explains in great detail everything you need to do in order to avoid extra fees. I rented a uhaul from here last weekend as well. Will definitely come back here again. Very smooth transaction.
Samuel MSanjay was the best I've ever work with. Very professional and knowledgeable
Willie GI had a wonderful experience with my rental, and it took a little bit more than when I was expecting so when I called to extend the rental for another day they were really helpful and I really was At ease. The gentleman was very polite at the rental place and explain the whole process to me in detail. Thank you very much for your service. Mr. Vazquez
Cosme VSanjay made my experience the best yet.
Michael BThe representative was very thorough explaining the rental process. I had called U-Haul the night before to help the event go smoothly to include adding my daughter as a driver. They said they added her in the notes and all would be good. When I picked up the truck the representative told me this was incorrect and had to add my daughter on the contract.
ALAN ROutstanding service with the agent Sanjay he was very professional and nice. I wish everyone could be like him. Awesome job
bernedette wNothing to improve...everything was perfect!
RALPH BProvide a drop off address upon receipt of truck or answer the phones after 7. It would be very helpful when trying to return equipment. Instead of charging extra fees for failed return of equipment.
ABEL EThe owner of this location helped me from beginning to end. Even showing me how to use an appliance dolly. Best location and fast service very helpful as well. Thank you from my family and I for making our move quick and easy
Yvette JI was told that I could return the truck to any location in the Killeen, Texas area. I tried one place about 4:00 PM Sunday afternoon. We were 2 days early since we got there sooner than expected. This was an un-manned center and they said I had to go through the 1-800 number to "change my drop-off" in order to leave the truck. This was all required to be done by mobile i-phone, yet they said it would be a 45 minute wait to talk to someone. We found one location which was open until 5, but after we explained what happened, he hung up on us, and then changed the on-line sign for his store from open to closed. He closed early since he did not want to help us either. Be sure that at least one U-haul dealer is open until 5 or 6 pm EVERY NIGHT. If they don't do then, then revoke their franchises, and find people who will. Every dealer could rotate the night they are open late to accept incoming work. You might be "on call" about 6 times a month. All trucks could come there even intended for another location. Like a doctor being on call for his patient's, U-Haul dealerships should be "on-call" for their customers.
David SOverall my mom and I rented a uhaul for the first time. This was the worst experience. We were charged 85 dollars Sunday July 10th. When we returned the truck the following day which was Monday, July 11th Mr. Sanjay tried to charge an extra 92 dollar balance. We mentioned to him that we have already paid 85 dollars of that amount. Since we knew that our money was taken he changed the price to a zero balance. After all we were supposed to pay an extra charge of 8.27. But he said it was a 20 dollar charge that we owned that he zeroed out. Once again if we didn't realize it, he would have gotten over on us making an extra 92 dollars. This guy was not honest he tried to get extra money out me and my mother. I do not recommend anyone going to this location to rent a uhaul.
BHANICE HVery clean and easy process, thank you!
JEREMY Gi had some confusion as to what i was suppose to do. next time im dropping off my uhaul to a uhaul place. i need to let you know when we returned the truck it was in perfect condition. we had no issues as we only drove 3hrs away...
vickie cAmazing customer service! The manager went over and beyond to help me find a rental. Would recommend renting here to anyone.
JOHN GSanjay Solanki was very quick and efficient helping me get my Uhaul. Will use this uhaul again because of him.
Justin CGreat employee at the counter!!
Marlon GSanjay very professional and knowledgeable. Exceeded all expectations even under the difficult circumstances of my rental.
TYRONE CEverything was good
donald kAmazing Customer Service. Would definitely return for future use.
Laquan RVery courteous and helpful customer service, he assisted me with the uhaul app and how to use it knowledgeable. Equipment was well maintained and clean. Overall great experience
alcia gProcess was easy and efficient. Sanjay had me in and out with excellent customer service. By far my favorite location to reserve U-Haul products in the Killeen area.
Duan LVery kind and polite on the customer.
KIER NThe field agent who meet us was pleasant & helpful & a great disposition.
Darlene AStore clerk was very nice and helpful even if he was the only one there and it was busy, he was able to work with me and get me what i needed.
Marcus SVery professional and helpful extremely courteous a overall pleasant experience I would recommend this location to everyone needing to move and doing it themselves thank you
WILLIAM MEverything was simple and great location, pick up and drop off...the only issue I had was being charged separately for a utility dolly and a furniture dolly when they were the same one
Jasmine PSanjay was absolutely amazing and polite. Even when I tried to pick up my rental days before I actually got it due to the uhaul system being down and he explained what was happening and informed me of everything I needed to know in order to reserve a truck again. He was plain awesome and I will be going back to this location for any further rentals.
priscilla sExcellent service à la clientèle
Melvin HThe app was down and there is no one to assist. Then I was charged 20 for not returning in the app. I contacted the call center... No help there either. I shouldn't have been charged because you app was down.
KANDRA BExcellent service from pickup to drop off.
Adam MGood service friendly nice to do business with
ROBERT KSanjay was amazing! I was able to get my rental in about 5 minutes and the truck was clean and working for moving our couches. Also I wanted to shout out David (the area manager) for re-routing his day to come and help me when I locked the keys in the uhual truck while I was doing my inspection at the food mart.
Kafarra BSanjay was outstanding. He made the transaction easy and he knew what he was talking about. He always provides superior customer service to all his customers.
Harry VGood customer service and proficient.
Klaus EVery friendly and nice
Tigre WMy original pick up location was in Copperas Cove. I arrived to learn it was closed. I had to call and figure out what happened. Then the customer Service Rep told me I had to drive to another town to get my truck.
Jude GI forgot his name but he was very helpful and the whole process was flawless. He explained the process to me and briefed me on what needed to be done in order to have a fast transaction. Thank you for the great service.
godwin dThank you for your professional service.
Eric NDidn't understand why I was charged to use a Dollie ..the truck should have had one..also shouldn't I get my $15 back if I don't have to use my insurance
Christopher BStaff was extremely helpful
Margareth LVery nice customer service.
Sumit SGreat customer service and good equipment
Derrick DSanjay the guy who was working at the time was very helpful and very nice thank you.
David BThe gentleman at the front desk was so nice and explained everything in detail! Would 10/10 recommend
Taylor LSanjay did a great job explaining the details and the costs. I would recommend my friends and family to get their UHauls here. Great experience
Jammie BRead the information when vehicle is checked in and follow through in a timely manner.
Ina RThe milage was way off and I wasted my time being on hold just to relieve an issue that could have been avoided of Uhaul checks the rental for proper milage and just rely on us
Kevin CHaving somewhere for you to leave your vehicle if you don't have a ride.
Maxell GSANJAY????
RASHON B