Évaluations des clients Super Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Super Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Wilson C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael R.
Évaluation :

Drop off was easy, FAST and simple. In and in less than 10 minutes.

Michael W.
Évaluation :

The door was open at 8:05am

BETTY J.
Évaluation :

Everything was great.

Jacqueline P.
Évaluation :

Le client n'a pas laissé de commentaire.

Conrad J.
Évaluation :

I am BEYOND disappointed with this company and I will NEVER EVER use them again. In fact, I have friends moving soon and I convinced them to use Penske instead! Our first issue, we reserved our uhaul DAYS in advance. A rep never contacted us the night before (as promised). My husband then shows up at 6am (the agreed time for our rental) and there's not one available!! He and I are both on hold with Uhaul for a good 20 minutes before someone actually answers and says, " there's nothing she can really do..." which resulted in us looking at every other location and also pushed to debate driving 2 hours away just to do business with Penske!!! We waited around until 8 when the office opened only to be referred to a Uhaul pickup 45 minutes away. At this point, we've lost our movers (2 hour time frame) and still haven't gotten a truck. When my husband called to talk to someone about possibly reimbursing us for the money lost, they stated they "didn't have any promos for the summer" this had nothing to do with a promotional! They should have reimbursed us for the miscommunication and lack of professionalism!! ..and yet you guys still charged us for every single penny. Unbelievable. I would like to be contacted by someone in your company IF anyone cares to correct this issue.

JAMES G.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID S.
Évaluation :

Lady running it was a pleasure , great employee

SYLVESTER H.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN B.
Évaluation :

Facilities we're top-notch and staff was professional in every sense of the word! Truly a pleasure doing business with the folks at Super Storage, 3001 Hwy 45 Bypass, Jackson, TN 38305!! A definite asset to the UHaul family!

Jennifer C.
Évaluation :

Le client n'a pas laissé de commentaire.

Unique H.
Évaluation :

This rating also applies to the Uhaul store located at 732 Old Hickory Blvd in Jackson, TN. The said manager there (a tall, stocky black man, who wore a face mask & no name tag) refused to honor the reservation that was originally set in place by the 173 Airways Blvd. store in Jackson, TN. The manager apparently did so for no other reason than because I initially preferred to, just simply, give no alternate contact number. I assumed Uhaul asked for this information as a way to be able to recoup any losses taken as a result of the rental, however, figured that my credit card information was enough. Even after presenting this same rationale, as well as giving my other cell phone number to the Uhaul employee (a young, black woman with large eyebrows also wearing no name tag) handling the actual sale, the manager still aggressively interrupted, refusing to honor the sale, with no explanation other than I did not meet renting requirements & telling me that I would not be renting one of "his" trucks. This all began very peacefully & it was not until the employee called the manager into the customer interaction in order to recieve an okay to accept one contact number that the experience turned sour. The manager told me I had to give another contact number. I replied by telling him I did not want to & that the number attached to the reservation was the number I wanted to be reached on. The manager turned seemingly angry by the brow & told me, ma'am, you know what, I'm just not going to allow the sale, you dont meet requirements. I told the manager I was sure that I did meet renting standards & then, directing my question at both the manager & the employee, asked exactly what requirements I failed to meet. The manager told me that I didn't have an alternate number to give. I explained to the manager, that I do indeed have an alternate number, it was just my initial preference not to give out the number, & I then, told my other cell phone number to the clerk. The manager told the clerk no, absolutely refused to explain company renting policy in detail & again refused to rent. This is discrimination, less than poor business practice, unfair practices toward the public, & failure to explain company use of personal information. Forgive me, but I don't rent Uhaul's often & I just wanted someone to simply explain why they were mandating an alternate contact number in order to complete the rental. I then called, trying to move the original Uhaul reservation to another location & was told by the female representative (who claimed to be at the corporate office), that only one contact number was necessary to complete the rental agreement. She told me that she could not switch the reservation to another store & I would have to create a new one due to the system showing the 732 Old Hickory Uhaul Store in the middle of completing my sale @ that time. I made no comment then, but I know there is no reason any sale should have been in proc

Erica S.
Évaluation :

The agent at this location was very rude. She was doing her best not to be helpful with information I did not know. I feel if she did not want to deal with customers today, she should have closed. I have used this service several times in the past few months but never again at this location. I will do my best to encourage anyone I know NOT to use this location. As paying customers, we shouldn't be treated this way!

TAMMIE D.
Évaluation :

Customer service was excellent!

Lester S.
Évaluation :

Le client n'a pas laissé de commentaire.

stacy B.
Évaluation :

Le client n'a pas laissé de commentaire.

John L.
Évaluation :

Your app sucks

Stephannie W.
Évaluation :

I got a text & this was confusing compared to what the person who checked me in said. I didn't get the text till after I had dropped the key in the box & was worried I'd get charged extra. I didn't though. Yeah. So I would recommend just clarifying the text or that one would get a text.

Lynn H.
Évaluation :

We loved meeting Ms. Debbie and the others, they're such a great bunch. Thanks for the reminders and the smiles. Ms. Debbie kept me smiling. Pleasant, real and to the point. My experience has been AWESOME and the uhaul on site was very helpful unlike the Old Hickory uhaul location there's always an issue over there. So thank you for your help. - Ms. L. Haith

Nativia B.
Évaluation :

I worked with Nick at the old hickory location. He snd his staff were very helpful. They made my experience so much better.

James C.
Évaluation :

Le client n'a pas laissé de commentaire.

Arthur B.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven C.
Évaluation :

Le client n'a pas laissé de commentaire.

ALAN J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason R.
Évaluation :

Le client n'a pas laissé de commentaire.

Tamika B.
Évaluation :

Le client n'a pas laissé de commentaire.

Anna R.
Évaluation :

Mobile check in did not work due to wrong milage in computer system. Spent an hour at the location.

Teresa M.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy R.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn H. | Réservation |
Évaluation :

It was a crazy morning to start but Ms. Debbie (for short) was quick helpful and put a smile on my face. She connected me with a moving truck company also. AWESOME experience for me. Thanks

David M.
Évaluation :

Le client n'a pas laissé de commentaire.

Craig C.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry B.
Évaluation :

Debbie at Super Storage is great.

AMBER A.
Évaluation :

Le client n'a pas laissé de commentaire.

Taryn M. | Réservation |
Évaluation :

It was a very easy move to the storage unit and everyone was very nice.

Joe T. | Réservation |
Évaluation :

I showed up to move my son’s belongings into the unit but the facility was closed for Memorial Day. When I reserved the unit on Saturday, the website said nothing about being closed on memorial day.

La'Garrious T. | Réservation |
Évaluation :

It’s is more than enough space and I love it

TERRY J.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandon K. | Réservation |
Évaluation :

Didn't feel like facility had adequate security due to its extra emphasis on renters purchasing property insurance

Jacquelyn B.
Évaluation :

We were there a little before they opened at 8am and waited for 10min. Finally, we waited after 8 am because we needed to speak to someone regarding our equipment and they still weren't on the premises, so we left. I even called and left a voicemail asking about location and did not get a returned called until a few hours later. I do not recommend the location unless the owners were just having a rough day that day (which, in that case, would be perfectly fine!) thankfully we found the location despite the gps mix-up and were able to drop keys off in the box without a customer service rep. We stayed in contact later that day about our equipment.

Sharica E.
Évaluation :

Le client n'a pas laissé de commentaire.

Janice Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith T. | Réservation |
Évaluation :

Great personality and fun to talk to

chelsea m. | Réservation |
Évaluation :

Thanks!

Lester S.
Évaluation :

Le client n'a pas laissé de commentaire.

JOE J. | Expérience générale |
Évaluation :

It is a very nice and well kept facility, thank you for all your help. I hope you all the best in the future.

Judy C. | Réservation |
Évaluation :

I reserved a 10 x 10 for my 2 bedroom house. It was too small a unit. They quickly changed my contract to a 10 x 20. DO NOT like having to do this review to get refund. It was not known by workers.

Jerry L.
Évaluation :

Le client n'a pas laissé de commentaire.

Wiley T.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH T.
Évaluation :

Debbie was outstanding she had all my paperwork ready . I called and told her it would be close to closing,she had everything ready for me . I feel like she went above an beyond her job. Thanks Debbie

Tess W. | Expérience générale |
Évaluation :

I have been using this service. I have always been please with their services.

Cindy K. | Expérience générale |
Évaluation :

Very helpful and efficient. Facility clean and conveniently located. I would highly recommend this facility.

Brent W.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael R. | Expérience générale |
Évaluation :

I was well pleased with the storage unit.

DEBBIE T. | Expérience générale |
Évaluation :

Great place with convenient access !

DONNA POWELL M. | Expérience générale |
Évaluation :

Your services and staff were a great help. Excellent service!

KATHY T. | Expérience générale |
Évaluation :

They were so nice Such a clean facility

Paul A.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall S.
Évaluation :

Used my credit card numbers and email to reserve a uhaul on August 31 at this same location to a John Yarbrough! Not happy with that now that someone has my gmail account email to my phone!!

TIM C. | Expérience générale |
Évaluation :

Very friendly folks!

BILLY Y. | Expérience générale |
Évaluation :

Deb does a great job

LESA S. | Expérience générale |
Évaluation :

The only thing would be that I paid for a full month (auto pay) the day b4 I left & nothing was prorated so I paid $59 for 1 day. Other than that, the faculty & facilities were great.

Joshua G. | Expérience générale |
Évaluation :

Had several units with this facility and was satisfied with the service.

Bennie D.
Évaluation :

The customer service was excellent. some other locations may want to get this location to teach them

Donna W.
Évaluation :

I had a very pleasant experience. Debbie was wonderful!

Steve B.
Évaluation :

Picked up after hours so can't really rate the facility. The lot was clean.

MARTY R.
Évaluation :

Le client n'a pas laissé de commentaire.

tim T.
Évaluation :

we rented a truck online and went to the location to pick it up and the agent said our truck was 100 miles away,he gave us a link to pick up another truck at a 24/7 facility. We used the share link and ended up on the phone with customer service for 1:50 min ,before someone from corporate got involved and straighted the mess out.It was a very bad experience

Michael M.
Évaluation :

The truck I ordered was not there. Attendant was rough. Customers were waiting in line with only 1 attendant. Gas line on truck was incorrect and now I find that the attendant charged me for insurance when I denied needing it. Overall...horrible experience!

evelaina S.
Évaluation :

Le client n'a pas laissé de commentaire.

JACKIE H.
Évaluation :

Very helpful

james C.
Évaluation :

Le client n'a pas laissé de commentaire.

Justine O.
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis L.
Évaluation :

Debbie was very nice and I would recommend this facility to others. I did explain our problem at the pick up end. She did apologize for our situation and I appreciated her concern.

Ray A.
Évaluation :

Le client n'a pas laissé de commentaire.

Brent D.
Évaluation :

Le client n'a pas laissé de commentaire.

KIMBERLY S.
Évaluation :

Le client n'a pas laissé de commentaire.

LYNN N.
Évaluation :

Debbie and Nikki are THE BEST! Have been renting here for almost a year and they always have the answers to any question. Professional service with a smile !!

Kenneth A.
Évaluation :

Le client n'a pas laissé de commentaire.

Seyla N.
Évaluation :

Le client n'a pas laissé de commentaire.

jere K.
Évaluation :

Le client n'a pas laissé de commentaire.

regina H.
Évaluation :

The lady's there are awesome ,, very caring and friendly and very helpful

rodney G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly W.
Évaluation :

Le client n'a pas laissé de commentaire.

Bennie D.
Évaluation :

Excellent service the best place I have ever rented from

Allie B.
Évaluation :

Le client n'a pas laissé de commentaire.

Marshall G.
Évaluation :

I was so impressed, I decided to rent a storage unit there. Great staff!

Tomika J.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall K.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan C.
Évaluation :

Great service - friendly and helpful

Sarah A.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY P. | Premières impressions |
Évaluation :

Well maintained facility. Clean and well lit. Debbie did good job explaining everything and in a courteous, professional manner. Feel good about it all.

Greg P.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul S.
Évaluation :

Le client n'a pas laissé de commentaire.

jessica M.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry R.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary F.
Évaluation :

everything worked out great

NGOC N.
Évaluation :

Le client n'a pas laissé de commentaire.

Penny D.
Évaluation :

The whole experience was great. The lady that helped me was terrific.

Christopher B.
Évaluation :

Time management. We did not get our UHaul on time. We was supposed to pick it up at 8 and didn't get get until 9:15. We had movers at our house waiting on us for 45 min due to this.

Stephanie N.
Évaluation :

Customer service and friendly phone etiquette

courtney F.
Évaluation :

Awesome customer service experience!!! We now have a new uhaul home in a new town. Thanks for everything!!!

daphne M.
Évaluation :

Extremely friendly and helpful.

Stephen M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mario B.
Évaluation :

Le client n'a pas laissé de commentaire.

greg G.
Évaluation :

Le client n'a pas laissé de commentaire.

Hayley L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica R.
Évaluation :

There was not enough room to drop off uhaul after hours.

CHRIS C.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric P.
Évaluation :

better customer service. Rental agent was very rude

Nicholas S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth M.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH M.
Évaluation :

Le client n'a pas laissé de commentaire.

John K.
Évaluation :

The woman who works there was unprofessional and insulting. First of all, she wasn't there when I showed up and I had to wait 25 minutes outside. Second of all, she treated me like it was my fault because she tried to call me and I didn't pick up my phone so she made me feel like an idiot because I did not pick up. Third, I was 50 minutes late with the truck and she charged me for another day as well as the safe move fee. So I will never rent from this location again.

Phil S.
Évaluation :

Le client n'a pas laissé de commentaire.

neill R.
Évaluation :

Worst customer service I have ever had most rude employee I ever worked with I will never go back to this location will tell everyone in Jackson not to go there either very rude very poor service

Susan G.
Évaluation :

Debbie was friendly and efficient. She knows her job and does it well.

Linda G.
Évaluation :

The employee at this location was the most unprofessional of any I have ever dealt with. She was rude and talked down to us and just took out her frustrations on us. I would never go back there again and certainly would not recommend this location to anyone. She does not need to be in a position to deal with the public in any way.

Deborah B.
Évaluation :

Le client n'a pas laissé de commentaire.

Janie Giles C.
Évaluation :

The staff were friendly and helpful. The truck was easy to drive.

Christina T.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page