Le client n'a pas laissé de commentaire.amber H.
Customer Reviews for Super Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brenham, TX 77833
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : 7h am à 10h am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Rude service, no explanation or assistance and rates the were supposed to cover a full day and ai was required to return at 5 pm. Awful process, rude location and poor equipment that was incredibly poorly maintained and difficult to operate. Nope. Wont use Uhaul again.Samantha O.
Le client n'a pas laissé de commentaire.james C.
Le client n'a pas laissé de commentaire.Jesse S.
I reserved the rental for College Station and was forced to drive almost an hour to another location to pick up the trailer. This is poor service. It was very cold and the rental location made us wait outside while she did the paperwork inside. Again, poor service.Moses T.
Le client n'a pas laissé de commentaire.Doug B.
Excellent service. Everything was great.Chris D.
Le client n'a pas laissé de commentaire.MELBOURNE WILL S.
Very fast and easy experience ,friendly staff and had exactly what I needed.russell D.
Betty the manager of SUPER STORAGE ROCKS! Above and beyond service!ANN D.
I was emailed a receipt. That is a problem since there is a confirmation statement at the bottom of the receipt affirming that I did not have an accident. Am I suppose to sign and print the receipt, set up an appointment, and drive back to the drop off location and summit it to the attendant? That is also a problem since I do not have the resources to do that. A little unusual way to do business. I have to wonder about the reason.Michael G.
Betty was very helpful in arranging right truck for my local moving needs.thomas M.
Le client n'a pas laissé de commentaire.Chad B.
Very professional and courteouselaine I.
I was not satisfied with U-Haul . I was to get my truck Monday. Drove over 90 miles to get truck where my stuff was stored. Got there and U-Haul couldn't find my order and by the time they found it, it was to dark to get item out of storage. So I wasted time and money. Was to get a call from U-Haul customer service but never did. I'd have used a different company but U-Haul is only game in town . Will not recommend U-Haul to anyone. The pickup and drop off locations are excellent. The company itself needs to improve drastically .RONALD R.
Owners operator amazing !ANN D.
Le client n'a pas laissé de commentaire.Doug B.
Assist your customers to avoid post-rental disputes by snapping a picture of the fuel level before the truck leaves the lot. It would show that you care about repeat business by reminding your customers to avoid this problem completely would be even better. I'm exhausted from my move but now I have to deal with a large post-trip fuel charge, even though I returned the truck with more gas than it had when I picked it up.hollie H.
Le client n'a pas laissé de commentaire.DIONNE E.
The lady at this location needs to take a course in public relations. Her attitude is just horrible. Yuck!!kent T.
Le client n'a pas laissé de commentaire.James B.
Betty offers the best customer servicesyves D.
Le client n'a pas laissé de commentaire.sheri M.
Le client n'a pas laissé de commentaire.Black D.
Le client n'a pas laissé de commentaire.Burnerdett H.
Le client n'a pas laissé de commentaire.willie W.
Le client n'a pas laissé de commentaire.larry L.
Le client n'a pas laissé de commentaire.joshua M.
Le client n'a pas laissé de commentaire.DIANA E.
Le client n'a pas laissé de commentaire.JAMES S.
I was very pleased with the service and the equipment that I rented at Super Storage. The paperwork was filled out and completed very quickly and the truck was clean, fueled up, and ready to go. We were on the road and headed to our destination 20 minutes after we had arrived at Super Storage. They did a great job!gerald O.
A really good experience! The trailer was in perfect condition, excellent tires, lights and coupler . Pulled well and was never any concern.Dennis L.
Le client n'a pas laissé de commentaire.Catina M.
Have a system that a Brenham location can pick up UHauls in college Station. My son had to return his Uhaul an hour away from destination. Not fair and the people on the phone were rude and unhelpfulDavid T.
It was an hour away from my location and they didn't even give me a drop off for a long time. They should clear out the lots when they are expecting a big influx for college and all that.Isaac C.
Le client n'a pas laissé de commentaire.jose O.
It wasn't really about the pick up or drop off. It was mainly about customer service. I rented the uhaul with drop off in college station but when we went to drop off we were told the lots were full and had to drive an hour out of the way to drop off. I spent about 3 hours on the phone trying to figure out a better option. Once I was just disconnected after waiting an hour then the next time my call was finally answered by scheduling we talked and tried to come up with somewhere but the lady became mad and hung up in my ear. Horrible customer service and bad business. I will do my best to avoid ever using uhaul again.Summer M.
Absolutely horrible, disasterâ€¦ ruined our day. Last minute uhaul changed our drop off location. That is a total trust buster. No callâ€¦ no choiceâ€¦ just a text. To a location over 1 hour totally out of our way. Really really upsetting. Added a good 2 hr total round trip to and from drop off. We made a reservation weeks in advance. This could not have been a surprise to uhaulâ€¦ so why surprise your customers? You obviously don't give 2 shits about customer experienceNOAH S.
Le client n'a pas laissé de commentaire.Kenneth D.
Don't threaten your customer with fees that the contract does not allow you to impose.Paul K.
Le client n'a pas laissé de commentaire.Joesph M.
I've used this location several times and have always had a good experience.REX B.
Le client n'a pas laissé de commentaire.donna M.
Le client n'a pas laissé de commentaire.MARK Y.
Le client n'a pas laissé de commentaire.jim F.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Thomas C.
The ratchets were hard to operate especially the one for the right front of the car. This strap has wear and needs to be replaced. Left front marker lamp needs repair....James J.
Le client n'a pas laissé de commentaire.Heather K.
Le client n'a pas laissé de commentaire.Rudney D.
Online check-in through uhaul was completely inefficient.Connor B.
Le client n'a pas laissé de commentaire.CORBEN MATTHEW T.
Le client n'a pas laissé de commentaire.Dan J.
Le client n'a pas laissé de commentaire.Nola S.
The location was closed with a sign that said to call this phone number. When we called the number, nobody answered.Robert P.
Never done 24/7 pick up before was very difficult since the phone was not relaying the information/data back to the center. Calling the center was almost useless since they put you on hold for a very long time. It was difficult talking to the Uhaul agent at the business too. You couldn't get close to the door she was a Covit19 patriot all the way.Frederick A.
When I called in I was quoted a price of $39,95 per day. They told me to call another number after making the reservation since it was a one way rental. They never quoted me a different price. When i showed up to pick up the vehicle I was told it was $277.20. What was I to do since 2 relatives took off work to help me. I feel like I was majorly tricked. I was not and am still upset!DUANE M.
Easy pickup and very friendly staff!SAMANTHA B.
Great service and a fantastic lady that ran the place!!!anthony A.
Le client n'a pas laissé de commentaire.Don M.
Le client n'a pas laissé de commentaire.HOLLY T.
Le client n'a pas laissé de commentaire.BILLY L.
Le client n'a pas laissé de commentaire.albert Y.
Le client n'a pas laissé de commentaire.joseph B.
Everything was easy for the drop off, except a big sign for the key drop box/office would make it a bit easier to identify (it was dark and very rainy when I dropped off the key).Matthew W.
Extremely pleasant experience, very professional and polite! Highly recommendedJames S.
Le client n'a pas laissé de commentaire.CAROLYN H.
Le client n'a pas laissé de commentaire.Carl W.
Le client n'a pas laissé de commentaire.Bennie G.
Le client n'a pas laissé de commentaire.PATRICK S.
Le client n'a pas laissé de commentaire.Ricky O.
Le client n'a pas laissé de commentaire.Bennie G.
Le client n'a pas laissé de commentaire.matson T.
Le client n'a pas laissé de commentaire.jessica H.
I had reserved blankets and a dolly and none were available for me. I had to purchase blankets from a local Home Depot. I would like to praise Betty, the agent I worked with to rent the trailer. She went out of her way to help me and was very patient and professional!Cheryl T.
Le client n'a pas laissé de commentaire.montreious B.
It was a very confusing turn in processSHARON B.
Le client n'a pas laissé de commentaire.Debbie R.
Le client n'a pas laissé de commentaire.ronald P.
Le client n'a pas laissé de commentaire.Jill I.
Le client n'a pas laissé de commentaire.AJ S.
Very easy to find.Joy Lee H.
Le client n'a pas laissé de commentaire.stephen J.
Did not get moving blankets I requestedronald R.
Le client n'a pas laissé de commentaire.Rodney S.
Great customer service from Betty. Very quick, clear and easy process.marie S.
Le client n'a pas laissé de commentaire.Cordel R.
Le client n'a pas laissé de commentaire.Nora T.
Little confusing- saw where to park- but finding the buy was a little hardLeslie C.
Le client n'a pas laissé de commentaire.Allyson J.
Le client n'a pas laissé de commentaire.kevin C.
Le client n'a pas laissé de commentaire.GREG G.
Le client n'a pas laissé de commentaire.john S.
Equipment had dirt on the floor, they forgot my moving blanketsMark H.
First of all, the covid precaution caused the lady renting us the truck to not be able to hear me appropriately over the phone (since it HAD to be over the phone) she messed my email up and I never got an email confirmation till I called costumer service later. Second, they gave me a truck with a broken (Very slow) gas gauge. They gave me the truck a little over a quarter tank. When I filled up the gas gauge would not go up. I wasn't aware of how much gas I was putting in. I ended up putting in 49 gallons of gas when I only used maybe 9 Totally gallons during my trip based on millage driven and considering the truck I was driving gets 10mpg. As I filled my gas tank up I remained a little above a quarter (mind you I put 96,84$ worth of gas in the tank). As I drove to the Truck drop of point, the gas gauge began to slowly rise higher and higher until it reached full at the drop off destination. I called to get a refund, and I am still waiting to hear back.cody P.
Le client n'a pas laissé de commentaire.Douglas S.
Le client n'a pas laissé de commentaire.Gary W.
I love this location! It's the only one my husband and I will use. Super sweet and helpful owners!jennifer L.