Customer Reviews for Supermercado Las Palmas
(U-Haul Neighborhood Dealer)

157 évaluations

1115 Plainfield Rd   Joliet, IL 60435

(815) 725-1995

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(815) 725-1995

1115 Plainfield Rd
Joliet, IL 60435

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLARD S. 
Évaluation :
5

It would be nice to have more room to…(ex..Put yellow lines between the trucks) so when you return the trucks after hours you have enough room to get in the space the right way.) Yesterday when I went to return the truck there was only one spot in the back to put the truck in and it was a very tight squeeze. I was able to do but I don't know if a lot of people could especially without hitting another truck or at least the mirror.

Tracy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carrie B. 
Évaluation :
2

it's hard to keep them on the road, you're in poor mechanical condition.. people do not serve the customer well

Maria S. 
Évaluation :
2

The trailer was very dirty. Covered in dirt and dust. My bed and couch got dirty wherever it made contact with the walls/floor.

Lissette C. 
Évaluation :
5

The person handling the rental was helpful, patient, and did a great job.

Cheri H. 
Évaluation :
5

The best uhaul location!!!

Valentina R. 
Évaluation :
3

The interior nor cab light worked. Systems was down when I returned the truck and I received a email bill that I didn't agree with the accuracy

TONNJA M. 
Évaluation :
1

Vehicle dirty, with lose eyes exposed, marker on driver side window that read "salvaged 12-21”... Also I filled more gas than what I used and have receipt to prove it but yet I was charged for 2 gallons. Definitely will never use uhaul again

CRAIG J. 
Évaluation :
1

Worst service ever and are a bunch of scammers each our for them

Matthew R. 
Évaluation :
1

Absolutely hate the U-Haul app online experience. Very poor would not recommend to anyone or use U-Haul again!

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANSELMO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTOS M. 
Évaluation :
5

The call in reservation system has significant issues. In my last 2 rentals I've had to call multiple times because reservation confirmations were not sent out. Turned out the confirmations weren't sent because the reservations I thought were completed on the calls were not saved or lost by uhaul somehow.

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry J. 
Évaluation :
1

I got a fuel charge of $16. Whiles, I added fuel and it was at the same level. The time I dropped off the vehicle I told the attendant to come and inspect everything before I left but she refused and said they will email me the next day since there was no problem. That their tricks off give you unreasonable fees.

Bright N. 
Évaluation :
3

The agent at this location was not helpful with a concern of mine And very dismissive of my concern. I'm really disappointed that it took her 10 minutes to give me the customer service number only after I requested to speak to someone higher.

Angela D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B. 
Évaluation :
5

I want to take the time to thank you I actually rented Au haul Van and it did not work out for me I came back the next day To get something bigger And I had no problem with exchanging my vehicles it was fast And a pleasant experience I will be back thank you so much

Tanya C. 
Évaluation :
3

Price was 19,95 but after service was 58 big hike but I guess everyone has to make their money! Wasn't expecting to pay that and wasn't told about gas over the phone when I called and asked about all expenses expected.

Tyler B. 
Évaluation :
4

The back of my rental had dried mud in it. Not a big deal swept it out. Otherwise clean and acceptable. The young man who helped with the rental was very professional and polite.

WILLIAM B. 
Évaluation :
4

Inform the customer of all that needs to be done before pick so they ready.

Candice W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JHON P. 
Évaluation :
5

Muy Excelente y Muy Rápido las Dependientes son muy Amables

WILFREDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Juanita L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viviana C. 
Évaluation :
4

I have had a positive experience both times I have used this location. Friendly, professional and accurate. I would definitely recommend !

Patricia A. 
Évaluation :
1

Uhaul did not have wiper fluid and when I was on the highway I had to keep pulling off and cleaning the window at gas stations. NOT good this time of year! Talked to uhaul and was supposed to receive a 25 dollar credit on Thursday. Today is Tuesday and still haven't gotten it.

Mike G. 
Évaluation :
5

Todo estaba bien Gracias por los Servicios

WILFREDO S. 
Évaluation :
5

The truck was clean inside and out. The issue was the engine. Average gas mileage for the trip was 7 miles per gallon. While I understand it is a truck and it will not get great gas mileage the idea that it only was getting 7 miles per gallon is not acceptable and cost me allot of extra money for gas.

Alan F. 
Évaluation :
5

Costumer service I call them because I left my car key and my cell phone in the truck the costumer service from UHUL tell the only way to open the truck I need to pay 275 wich is ridiculous i was cold outside now Im sick

JORGE Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry A. 
Évaluation :
5

Great service!

JACOB D. 
Évaluation :
5

Everything went fine.

EARIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL B. 
Évaluation :
4

Only issue was the truck seemed like it had transmission problems. Overall the experience was good.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Customer service and knowledge, was exceptional, keep doing what you do !

KENNETH M. 
Évaluation :
5

Everything was handled in a professional manner. Very happy with my experience at this location.

PATRICIA L. 
Évaluation :
1

Better customer service

JOSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
1

Waited for over an hour to even get to me. Person in front of me had his CC charge 4 times. System was down. They didn't know how to hook up the trailer to my vehicle. I had to do it myself. Not good at all.

gary D. 
Évaluation :
2

Hardly any gas in truck, had to wait 30 minutes for the guy to bring the key out back. It was a very disappointing experience. I'll never use that location again

ERIK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG R. 
Évaluation :
5

Super friendly staff that was helpful and accommodated us to the best of their abilities

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO A. 
Évaluation :
5

Put cruse control back in the trucks, too much ware and tare on the legs.

jeff B. 
Évaluation :
1

Rented the truck to me with no gas also didn't get the 2 utility dollys I requested to rent.

Sara S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brieanna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI A. 
Évaluation :
1

Was given wrong information of location, so went we got there they was closed .

Melvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANNA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA L. 
Évaluation :
3

My son in law dropped off the truck so I can't honestly answer these questions.

Karen K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
1

I had to unhitch my trailer and put it away myself weaving through other vehicles. No one came from inside to help even though they said someone was coming. They charged me an extra days rental for being late, which I understand, because I was late. The part that is difficult to deal with was the fact that they charged me an additional eight dollars for additional insurance on a trailer that was no longer in my possession. When I tried to protest this additional fee they kept saying they don't understand and then threaten me with a $50 inconvenience fee! This location started calling me shortly after I picked up my trailer in Kansas City, twice! I had their address and didn't understand why I was getting these calls. It was like they were insisting I return it to them. It has always been my understanding that I could return at any U-Haul location. I told them at that time that I would be late I had an appointment on the other side of Chicago and would not be able to return the trailer on time. I returned the trailer at noon however on the email I got they showed me returning it at 2 PM. I have rented from U-Haul many times trucks, trailers and other various items. I have never been treated this way by any location coast to coast!

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

S.O.

LUSONJI C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Leo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMIN J. 
Évaluation :
2

They didn't have the truck that I reserved and made me take a smaller truck. This resulted in not having enough time to move all of my furniture in the time allotted and I had to leave behind half of my things! Extreme unhappy with the service.

STARR O. 
Évaluation :
3

No signage on street. Equipment located behind grocery store in parking lot. Key pickup is in corner of store. The young lady at that counter is very helpful throughout the process.

Shaun M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
2

Very not professional, was told they would email a receipt never got it

LAUREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eva G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
4

The truck had over 100 000 miles and needed to be updated. Very rough ride. The people were very nice.

Cathy M. 
Évaluation :
5

Service was outstanding. The truck was available immediately and was in good shape. The Uhaul rep walked me thru using the truck and I was on my way in minutes.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra K. 
Évaluation :
5

Thank you so much for taking the time to get the trailer lights working!

LINDEN G. 
Évaluation :
5

My experience with thus location was awesome. The attendant was very nice and explained everything about the rental. I will recommend this location to everyone.

GEORGE O. 
Évaluation :
5

This is the best place to rent. I've gone to several others and this was the cleanest most well maintained U-Haul I've ever rented ever. I always expect some level of mediocrity but didn't get that here. They deserve an award.

Jeremy B. 
Évaluation :
2

I had to use my own muscle to lift the trailer up off the ground to get it on the hitch coupling on the ball. There was no jack/crank to assist. So when I returned the trailer later that evening the only way I could unhitch was by having to clear out my entire trunk to get to my spare tire and use that jack to raise up the trailer (took me almost an hour). If I was an old or weak person there is no way I would have been able to do this... it could have caused serious injury to someone. I do not feel I should have to pay for the rental... it was an awful experience and I will not be returning to this location for my next uhaul needs.

Ryan S. 
Évaluation :
5

Customer Service was Awesome. Everything matched up from Beginning to End. I would Highly Recommend Your Company over any one Else. Thanks

LONNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT M. 
Non les évaluations ont été soumises pour cet établissement.

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