The lady looking after all of U-haul was so helpful and friendly. Highly recommend the one on 50 St Leduc.
kelly s
Customer Reviews for Supreme Paint & Dent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely terrible first the people told us the wrong hitch size so therefore we brought the wrong hitch and had to buy one of the U-Haul second there’s no mention that it needs to be a special adaptor usually universal trailer adaptors work and third our U-Haul had a scrape in the middle and the door needed WD-40 in order to open and close properly then upon return there was so many big U-Haul’s in the parking lot we could not get this little trailer flipped around and ended up having to just set it next to the side overall, it did make moving easier with less trips than using a flatbed, but the whole process of picking it up and dropping it off was extremely Poor
Andrea CHad the trailer I was after, quick service
Ivan CVery friendly and easy to deal with. I was in and out in 10 minutes
geoff vA larger storage yard would probably make it easier for the employees there.
Tim ZWe dealt with Camile and she was excellant, lots of information and her knowledge was great. She even picked up our van from another location for our pick up on Oct 19th/26. Our previous experience with UHaul late Aug/26 in Fort McMurray AB a trailer to Edmonton was terrible so this experience was amazing.
kerry PWill need brakes looked at
Darren BStaff were courteous and helpful
Harvey HVery friendly and helpful staff
Ory GThe owners are always a pleasure to deal with.
Gina WWindshield cracked all over, vehicles parked so close together that the doors were hard to get into and mirrors had to be folded in. Inside of the box hadn't been swept out. Charged a cleaning fee anyway. Rental people wouldn't inspect vehicle before rental just handed keys and told to go get it out back. Thankfully I can back up a truck of this size to get it back into the stall when I was done without hitting the vehicles with 6 inches of spare room.
Russell TThe lady at the front was very friendly and spoke very politely and helped me get through the procedures quite smoothly
Mahesh RSuper friendly
Michelle OThe owner Phil and his Wife were extremely rude while we were returning our equipment. Swearing, yelling and degrading as we were turning around to park the trailer, saying their tired of customers with "no common sense". Really unfortunate as the first guy to help us get the trailer picked up and hooked to the vehicle was extremely helpful, polite and quick to help. He was the reason we wanted to come back but, after the altercation with the owner and his wife, no one should ever return to this location if they respect themselves. We will not be returning ourselves.
Katherine GGreat staff and customer service. Helpful and always have what you need when you need it. Thanks again for your help.
JASON BThe staff are very friendly and helpful. Zeus , the dog, is a highlight at this office for me.The only issue I had was the parking lot is very tight. Upon return, it was a challenge finding a spot to park the 26' truck without incident or blocking entrances.
Rebecca BVery friendly owner, answered all my questions, explained how everything works.
Cheryl CThe guy at the desk was rude and charged us extra on mileage. He had quite an attitude, would never go back there again
Alana LThe customer service at this location is super poor and being disrespectful by the owner
Ramnoy RNothing at this location
JOHN GFriendly service, very helpful and if unsure it’s just a fast call to make sure everything is correct. Thank you
Michelle BAshton is great. He went above and beyond. Excellent customer service
Gunjan KComplete thrush
Bimol DBest Uhaul in town!!
Amy BThe trailer was. originally picked up in Leduc, AB and dropped off in Vernon,, BC (location near my residence). After I was on my way from Leduc, I was informed that I could not drop it off as arranged but had to take it to Armstrong, about 15-20 kms from the original drop off point - which I did. There should have been a some reduction in the trailer charge as there was increased cost to me. None was offered.
Paul HStaff are always great to deal with. Organized. Excellent customer service. I highly recommend.
Todd WI was charged a $25 cleaning fee because there was “dirt” on the floor. Beyond ridiculous. Would never ever use them again and would definitely tell my friends to steer clear of this location. But they don’t care much since they already took my money.
Hang BThe whole team here is incredible from amazing service to warm smiles a great flow to the parking lot and always accommodating really incredible local people!
Shawn RWere friendly and helped us get information regarding towing the u haul safely, due to our first time towing the information was very helpful
Dipesh DSuper staff!
Leonard GCheck in to Check out was smooth and was helped hooking up and backing back into place. Very good experience.
Marcel MSuch a great experience with this U-Haul location! The customer service was excellent, everything was easy and straightforward, and I got an amazing deal. Everyone was friendly, helpful and made sure everything went smoothly from start to finish. I really appreciated how easy they made the whole process. I would definitely recommend this location and will absolutely use them again! Thank you Camille you are beyond amazing!
Dalyce RI had requested pick up at the 50 St and 128 Ave location in Edmonton. I was required to drive from that area of Edmonton to Leduc to pick up the 26 foot truck during rush hour. When i was called to say that I would need to pick up the truck at a different location outside of edmonton, i was told that i would get a discount for my time, gas and mileage.
Leanne BCustomer service on the phone and in person was awesome This is now my go to rental place Very friendly, helpful and a joy to work with Thank you so much
Stephen BThings where fantastic for my rental. Pick up was smooth. Help was provided. Drop off was quick and easy. Great customer service
Richard GService was good. Cargo trailer had to be swept out by the rep and he also helped hook it up to my truck.
Feisal JTrailer lights and signals did not work on drive home. I tried a different hitch adapter and also changed out the wiring to the adapter and still lights did not work. Something wrong with the trailer lighting.
Josef PVery friendly and accommodating. Great equipment
Linda MFriendly and helpful staffs, they were awesome to the tee.Thanks guys once more.
Joseph CThank you for taking great care of me!
Kelli RWorst experience of my life it is stressful moving and the owner operator was the worst experience we ever had with U-Haul she dident tell me I was being charged for being late and how much screamed at me on the phone yelling because I was late even though I called and the man who answered said nothing was booked no problem, the owner yelled at my husband because she didn’t like the way he parked the trailer and yelled for me to come out calling wifey rude rude worst never will go back there and I recommend nobody rent from them
adele lQuick and seamless rental process from pick up to drop off. What more can anyone ask
Michael ECustomer service was a 10 out of 10 The computer system was not working properly and the Lady working there did excellent in maintaining good quality service even though the system was causing her a ton of delays
Thomas BGood Customer Service
mike eWell, first of all, going to pick up a small trailer and seeing the condition it was left in from the previous renters is absolutely DISGUSTING!!! Even the owners of Supreme Paint & Dent were VERY unhappy especially when they wasted THEIR time AND my time AND my families time to go and pick up a trailer and it being left in that condition. Then to top it off, the trailer lights didn't even work. So we had to drive at 1:30AM in the morning with ZERO lights makes the drive INCREDIBLY safe. NOT!!!!!!!! The fact that I may have to pay for this on my end is completely unacceptable and I will make note to NEVER ever use U-Haul again. I will be contacting cooperate office in regards to this matter. About my entire experience completely.
Jeremy KQuick efficient assistance. Friendly and super helpful
dawn sI called to reserve a 15foot truck. It was written as a quote, not a reservation. When I arrived on Saturday morning no one was in the office ( which I was aware of, from a call the day before) . When I tried to use the app, there was no reservation ( just a quote). It took over a hour to get things situated, which left me 4 minutes to get home before my movers arrived. I was also told I did not have to return the truck till Sunday morning. When I returned it later Saturday night I was charged for having the truck longer than what was written on the quote. It is with great appreciation that someone from head office called and I was afforded a discount, along with a refund ( which I have not received as of yet). It was not a wonderful experience by no means, head office being helpful was the only thing that helped me.
Bruce CProvide equipment that was requested and paid for. Make sure that your location is open per their posted schedule.
Darcy GAshton and his entire family are a real pleasure to deal with!! :)
Leonard GThis place is very unprofessional, I do not recommend this place. I would watch your bill for extra charges. Definitely take before and after pictures of fuel level and kilometers/miles when renting any vehicle. I called back to ask why they charged me an extra $20 for gas when I took before and after pictures of gas levels. I got yelled at and talked down to because I was told I was wrong. Thankful for the U-Haul dispute line. Which the unprofessional guy told me to call if I had any problems with the bill. I talked to a lovely lady that I sent the pictures of fuel levels to, she returned me my money. I've rented U-Hauls before and they weren't quite as rough as this place. I do not recommend dealing with this place as there are a couple other places in Leduc to rent from. If they run their business like this with the U-Hauls, you got to wonder how they run the others paint shop business 🤔
Minnie DI had an awesome experience here today (July 7 around 2:00 p.m.). The lady who helped me was incredibly kind, genuine, and very knowledgeable. She took the time to answer my questions and made me feel comfortable from the moment I walked in. I’m new to Leduc, and she made me feel truly welcome. Great customer service like this leaves a lasting impression. Thank you for such a positive experience—I really appreciate it!
Thomas Khe charge for detailing for $25 i picked up the van are not clean after i used i washed little bit but he charge me for detailing
Daniel LPaid for the furniture dolly which wasnt in the truck. Would like reimbursement
Kyle NOverall, I am very satisfied with my experience with U-Haul. The rental process was fast, convenient, and reliable, and I appreciated how easy it was to pick up the truck. However, I was disappointed when I returned the U-Haul in Fort St. John. After I had already paid, I was charged an additional $70, which I was not expecting. I would appreciate it if you could explain why this additional amount was charged. Aside from this unexpected fee, my overall experience with the rental itself was very good.
Aldo COur U-Haul was a bit dirty when we picked up so we tidied it up beforehand The app/qr code does not work properly and there was no instructions to use the website instead so it took us an hour to figure it out for pick up
Ronda OVery friendly and understanding staff. Everything was clean and in great working order and they also provided support in ensuring I felt comfortable before leaving with the trailer.
Scott dMy main complaint, is regarding the dolly I ordered for my truck rental - and it wasn't included. I didn't realize the dolly was missing until I was already at my location, ready to fill the truck. Other than that, 10/10.
Matthew FEasy pickup and drop off.
Deric OExcellent!
Dan KI am not sure I agree with the gas charge would of been nice to been explained better to me What you see and what was expected of me Use of app explained better would of been nice Was charge $15 for gas Friendly nice staff tho
Dawn Ano one onsite after hours when i dropped off the key. the location was clean and maintained.
alex eVendor made an error on the account and then tried to blame the customer for the error and make a stolen item report. Not good business ethic.
Jody H