Customer Reviews for Sutton Marine
(Concessionnaire U-Haul dans le voisinage)

718 évaluations

914 Park Ave SE   Aiken, SC 29801

(803) 648-2094

Location Hours

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(803) 648-2094

914 Park Ave SE
Aiken, SC 29801

Services dans cet établissement :

Location Hours

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Explain all hidden charges upfront. This rental cost 520 $(432 $from UHL *SUTTON MARINE 04/12/2021 plus another 88,82 $ 04/13/2021 UHL *SUTTON MARINE) total despite the U-Haul Contract 25220958 I was emailed showing 370,82 $. Which costs weren't disclosed?

Stephanie S. 
Évaluation :
4

Trailer needs new tires, tread down to ware bars

Randy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie F. 
Évaluation :
5

The location was easy, clean to find, and the staff was friendly and helpful. Great job!

Ken R. 
Évaluation :
5

Absolutely the nicest staff around . Very simple and easy , all of their products including the store was so clean and the energy in the building was so positive . Thank you all !

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
4

I was charged incorrectly and STILL haven't received a call about it, despite two requests!

Alexis G. 
Évaluation :
5

Send me a check for the used adapter I feel ripped off and will never us you again if I don't get reimbursed. 3426 Glenview Dr. Aiken, S.C.29803

Edward L. 
Évaluation :
3

Overall bad experience, I was missing equipment and was charged an extra 60 dollars for return the truck 40 minutes late.

Paul B. 
Évaluation :
5

Wiper blades are streaking a bit, rest of the truck worked great Thank you for soving my moving problem Hans

Roxane E. 
Évaluation :
5

The British guy who assisted us was nice to give us 40 miles over the 66 miles allowed since he knew we had to move from Williston to Columbia, not Aiken to Columbia. We only used 80,9 miles total which was under the 106 allowed for the price. The truck was very clean and the hand truck worked nicely in moving our furniture.

jean K. 
Évaluation :
5

Best Uhaul in Aiken!

Lori M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles J O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

malik S. 
Évaluation :
5

The manager/operator went the extra mile for us. He is very helpful, giving practical solutions to moving issues. We will return!

Julian S. 
Évaluation :
1

The rental went ok to start, I picked it up at 9:00 AM Saturday, the agent gave me a 24 hr rental instead of 6 hr, and he said as long as it's out front Monday AM. I dropped it off at 4:00 PM on Saturday (7 hrs). And the place was closed (closed at noon on Sat). I thought I was good. I get my bill and they charged me 3 Days (which was less than 48 hrs actually). The whole situation was very Deceptive, her never mentioned to take a photo and text it to Uhaul when I returned it, yes that was in the “Fine Print” but a simple comment, since the agent was the one that told me to just have it outside their gate by Monday Morning

CHRISTOPHER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL S. 
Évaluation :
1

Do a better job of explaining on how you would be charge.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan T. 
Évaluation :
1

I called to rent truck for the 26th of Dec.Tge man I spoke to said well you would have to pick the keys up on the 24th but we will just charge you for the 1 day.I said that's fine.Then 9n the 22nd he called and said could we come get it on the 23rd bc I was the only one for pick up on the 24th.He again assured me that we would only be charged for that 1 day 39,95 and 0,79 a mile.I told him we wouldn't need it in the 26,instead I needed it the 26th.He said no problem. My husband picked it up and signed a rental agreement for 76 and some change.We picked the truck up on the 27th,did one trip totaling 19 miles.We might have had the truck off the lot 7 hours.We put the gas back in that we left with.(actually a bit more) Imagine my surprise when I got a invoice for ove 250!!!!! Then it hits my bank!!!!! So now on a holiday week I'm short all this money. Then I try to get in touch with someone so they can fix their mistake and I cant bc their enjoying their weekend while mine is a mess.They sent me a invoice by email and I sent one back and of course I havent heard peep.So I will be making a complaint to the better business bureau and I will let all my customers know that this is how my business was handled.!! To make matters even worse I started my next round of chemo Tues and I am due to have a iron infusion. Guess what bc of this my acct is over drawn and I have to cancel it if I cant get something fixed!!! I just cant even believe this.

Stephen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Always a pleasure to rent at Sutton Marine !

Lori M. 
Évaluation :
1

I think I was overcharged. A 19,99 pick up truck returned with a full tank of gas. I was charged 49 $. Call me: 803-270-5077

MAXZINER B. 
Évaluation :
5

Sutton Narine was exceptional in finding us the necessary truck. Could not think of how the service could be any better. Merci.

florence H. 
Évaluation :
4

When you tell a Customer the rate with mileage included, state what you mean. Very confusing to Customers if information is not explained in detai.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry W. 
Évaluation :
4

Recommendations, to do lists/best practices for operating the unit.

Larry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don R. 
Évaluation :
5

Everything was Great !

Phillip S. 
Évaluation :
5

no improvement necessary

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
5

Very professional! Great service!

Ted R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shavonie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA T. N. 
Évaluation :
5

The connection for lights didn't work on the truck - when we connected the car hauler to our own car they worked.

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Suggest first 5 miles be included free of mileage charge. Then charge the Exobitant mileage charge over that. There is no way the 19,95 advertised price will be paid. Deception is the bait.

Thomas W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

matthew B. 
Évaluation :
5

Excellent service à la clientèle. I've rented from other locations, had many problems. This is the best!! I will definitely use again.

Betsy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carrie S. 
Évaluation :
5

Ed was very helpful and responsive to my needs.

J Wilton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya H. 
Évaluation :
5

Friendly and helpful staff. Highly recommend.

Kameron E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLEDGE A. 
Évaluation :
5

First, this is not in regard to the pickup location. That place was incredible and I really appreciated the staff. This is more of a comment on my experience with uhaul, but I'm not sure where to leave this particular review. The equipment was ok. The driver's side door lock was destroyed, so I had to get into the truck from the passenger side. However, that is not a big deal. The biggest issue stemmed from the fact that I reserved the uhaul a week in advance of my moving date, from a place local to Columbia, SC. I contacted the store the night before my scheduled pickup time, to ensure that the truck was available and the store clerk confirmed that it would be available at my scheduled appointment time. When I arrived to pick up the truck, they informed me that my location for pick up had been changed, because they did not have the equipment. no one informed me of the change prior to my arrival. Then, I drove twenty minutes out of my way to reach the replacement destination, only to find out that they also did not have a truck available. So, after calling customer service 5 or 6 times, and waiting for 30 minutes on hold, I finally got through with someone, only to have the call “disconnect” when she transferred me to scheduling. I was finally able to contact someone who had an available truck and had to drive an hour out of town to pick it up. The whole ordeal resulted in me being unable to move out by my end of lease date, and caused a lot of problems for myself and my lessor. When I attempted to return the truck, the return destination was closed-well before their posted closing time. When trying to drop the truck off, the app crashed several times. Lastly, I was charged an additional 5 $for gas not being at the appropriate mark. I literally stopped at gas station and put gas into the vehicle on the way to drop it off. It's only 5 $but still. Just points to the fact that uhaul personnel are trying to take everything they can, although they offered zero help throughout this entire move. Overall, terrible experience. I move a lot. I have moved several times in the last 5 years, and I'll be moving again next year. I have spent thousands of dollars with uhaul. I wont be using your services again. I would rather pay more money elsewhere and have the comfort of knowing that I won't be fucked over.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip V. 
Évaluation :
5

Experience was great! Staff was very helpful and accommodating. We will be renting from them again very soon.

keisha U. 
Évaluation :
5

routine.

JOEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
5

Nothing at this time. My experience was excellent!

MAE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher D. 
Évaluation :
5

Sutton Marine is convenient and always has the equipment I am looking for.

Sarah R. 
Évaluation :
5

Everything went smoothly from start to finish. I have no complaints. I have used Sutton Marine for my uhaul needs twice, they are the best!!

Ann D. 
Évaluation :
5

they worked with me to make sure I got what I needed with the holiday weekend and having enough time.

Sarah R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Osvaldo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley B. 
Évaluation :
5

Nigel was perfect

Kathy G. 
Évaluation :
2

Deliver on the reservation or communicate changes in advance and have a backup plan worked out...offer some kind of compensation when you screwup so badly

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean E. 
Évaluation :
4

Everything was great and convenient!

Peggy W. 
Évaluation :
5

Friendly service. Clean van. Quick check out and check in. Highly recommend.

richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Friendly, helpful staff. Pleasant experience. Van was in excellent condition. Outstanding. Definitely recommend.

Richard W. 
Évaluation :
5

Location was great.

Staci W. 
Évaluation :
3

Truck had a check engine light and when trying to do slow movements, it wanted to almost die. Needs to be maintained better.

Steven K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMMY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lashel G. 
Évaluation :
4

Friendly and prompt service at pick up and return. Smooth transaction all the way through! Merci.

janet R. 
Évaluation :
3

Make sure the customer information is correct, make sure that a 24 he rental is just that. I made my reservation for 3:30 but picked up the van at 1:49 on Friday. 24 hours would mean I had from the time I picked it up til 1:49 Saturday. But instead I got 20 hours which meant the van was scheduled to be returned by 10:00 today so I got charged for two days which was unfair to me! So when a customer makes a reservation their time should not start until they are in possession of the vehicle, not when they make the phone call. So 1-10 for the experience I would give y'all a score of 4.5.

Jermaine O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W. 
Évaluation :
4

Location and staff very pleasant. Very busy at pick up time. Drop off - receipt requested, but advised not necessary. That said, I was CHARGED DOUBLE RATE and did not realize I was charged for 2 days on a 1 day rental, returning equipment in excellent condition, and timely as requested by owner. NO REFUND from Uhaul now 4 DAYS LATER.

marie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Non reviews have been submitted for this location.

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