Not charge me 200 dollars for gasKyle L.
Customer Reviews for Swansons Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ALEJANDRO V.
The USB port was a cigarette lighter holder. This is very outdated and I didn't have it so in the mad rush to leave with the rental I had to on top of my departure search for a USB port that would work and then could be found because it's such an outdated device that you have on the truck to to make the count correct. So I ended up going back home and getting a phone charger that's connected to a battery charger too. to to make the count correct. So I ended up going back home and getting a phone charger that's connected to a battery charger to recharge my phone, which was on low . Time wasted.LISA C.
Le client n'a pas laissé de commentaire.Wayne W.
Was charged a $15 mileage overage fee when we delivered the Uhaul to its destination store. This fee was incorrect and only showed up when received the electronic email.Jeffrey G.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Scott V.
Le client n'a pas laissé de commentaire.Kylee G.
Great job with check in. Only took a couple of minutesWILLIAM K.
Le client n'a pas laissé de commentaire.Ian M.
Le client n'a pas laissé de commentaire.Kimberly C.
The lady was miserable and talking about how much she hates Chicago and Chicago driver's. She charged me for a two day rental when I specifically told her that we were driving it for two hours and returning it. She has me pick a return location of Northlake, IL and then entered Bellwood, IL. The truck seats had what appeared to be dog hair (white, small hairs). The windshield was filthy with dead bugs on the outside. This was the worst experience I have ever had with U-Haul and will never use this location again. I am very disappointed and upset with this location.Michele S.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.Leah Y.
Le client n'a pas laissé de commentaire.Stephanie S.
Le client n'a pas laissé de commentaire.BObbie G.
Le client n'a pas laissé de commentaire.Harry W.
Le client n'a pas laissé de commentaire.Stephanie C.
Le client n'a pas laissé de commentaire.Denny D.
This location was 20 miles out of my way when there were other location within 4 mile, 9 mile of my home.JERRY S.
Le client n'a pas laissé de commentaire.Jeremy L.
Le client n'a pas laissé de commentaire.Lori M.
Fix locks to be easier to use. Otherwise staff was friendly and helpful.Devin H.
Le client n'a pas laissé de commentaire.Curt B.
We were almost not able to pick up our vehicle at this location but it was not they're fault. Uhaul had not notified them that there was a 24/7 pickup so the location was closed and locked without our truck being ready. It was just by chance that a worker showed up to do something else and we were able to complete our pickup.Braydon F.
Le client n'a pas laissé de commentaire.Kymberly G.
About 3 words were spoken. Awkward and unclear where I was supposed to park, drop off key, etc.Brett H.
This location was great. The owner was professional and helpful. The online uhaul website was terrible, sending me to 3 different locations to pick up a truck after saying 1 location had the truck we needed was very inconvenient.Shane B.
Pick up was a bit slow, but the staff was knowledgeable and easy to work with.Rebecca C.
Le client n'a pas laissé de commentaire.Benjamin S.
This experience was not good at all not even a few minutes later truck broke down and its a 0 ratings for me. Uhaul needs to keeps their trucks in good service and not poor qualityFreddy R.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Jeffrey D.
Smile and keep up the good work.Came R.
Le client n'a pas laissé de commentaire.Aaron R.
Keep up the good work ThanksMelvin D.
The location was fine but the overall experience from U-Haul was terrible. U-Haul allowed me to schedule a 24/7 share pick up at a different location and didn't inform me until I tried to pick up the truck that there was no truck available. The first customer service rep hung up on me and did not call back and the 2nd rep was able to find a more expensive larger truck available significantly farther away than the first schedule location. We did not get a truck until an hour and a half after our scheduled pick up and had to pay more than expected for a larger truck and longer drive. The site was very accommodating but the experience with U-Haul overall added so much stress to the moving process that I cannot recommend it to anyone.Fernando B.
Fortunately someone was there on Sunday. I tried several times to check in online but when I went to do the photos it locked up on me. I'm guessing my service was bad out there...? I was able to run my key in to the guy at the desk last minute before I was late.Jeremy B.
Even though the air conditioner didn't get cold, these people came through for us in a time of crisis. We had been in an accident right up from their place of business and they stayed open to help us get a truck rented to get home.Kimberly K.
I was concerned a little bit when I got in the vehicle and the check engine light was on. But I didn't have any problems.Ginger W.
Even though the trucks were dirty the lady was very nice and very patient with meCODY W.
Over-the-top no improvement necessaryCARL W.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.DANIEL S.
Le client n'a pas laissé de commentaire.JOEL N.
Friendly and easy checkout.ALBERT M.
Fast check out. Nice people.BRETT H.
Le client n'a pas laissé de commentaire.Roger L.
Le client n'a pas laissé de commentaire.Virginia A.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Juvone S.
Le client n'a pas laissé de commentaire.DAWN M.
It was a good experience.MARCIA H.
Le client n'a pas laissé de commentaire.Zachariah T.
Le client n'a pas laissé de commentaire.Donald K.
Cell phone reception is not the greatest there. Took me along time to get thru the appHerman M.
Le client n'a pas laissé de commentaire.Rickey W.
Le client n'a pas laissé de commentaire.Jack F.
Conf email from Uhaul Gave incorrect pick up location, when I arrived, they let me know they did not have furniture pads that I orderedâ€¦ The truck was extremely loud sounded like it had an exhaust leak. I was not impressed at all.Amy M.
don't ask for a reviewBrian D.
Le client n'a pas laissé de commentaire.Paul E.
Le client n'a pas laissé de commentaire.SOLENA B.
We were not given any cost estimates for the local use truck. Spent three times rental rate. Did not show/explain any controls of truck!John F.
Le client n'a pas laissé de commentaire.TEENA N.
The app and website were extremely slow. It took 30 minutes to pick up the truck. When returning it, because of the app and website it took over an hour before I was actually able to do the return. I tried calling customer service, waiting 20 minutes on hold, only to be disconnected when being transferred to "someone who could help me". The truck itself was fine, the ease of picking it up and returning it....no so much.ELIZABETH K.
Le client n'a pas laissé de commentaire.Gordon H.
Just a better job outlining taxes and fees , I was charged an additional $67 , after I dropped the truck off and I still don't know whyZachariah T.
Very friendly and niceYVONNE O.
Le client n'a pas laissé de commentaire.alexandra K.
Le client n'a pas laissé de commentaire.Kody S.
Le client n'a pas laissé de commentaire.Ricky W.
Le client n'a pas laissé de commentaire.John G.
Very helpful above and beyond to make sure everything was done correctly.Steven M.
Live in the sticks. So it was awesomeJeremy D.
Le client n'a pas laissé de commentaire.Greg S.
Le client n'a pas laissé de commentaire.Susan W.
Le client n'a pas laissé de commentaire.JEFFERY G.
Le client n'a pas laissé de commentaire.Alma F.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.Angela S.
None. Debbie swanson is wonderful. I would choose her now every time.. She is friendly and trys to make sure you are taking care of. I received good customer serviceRochelle L.
Le client n'a pas laissé de commentaire.CHARLES H.
Le client n'a pas laissé de commentaire.Philip V.
Le client n'a pas laissé de commentaire.Bret H.
Dolly and moving pads were not in truck at pick up. I called UHAUL immediately and I was told that I could drive to the closest UHAUL location to retrieve that was an hour away. That was not going to work so I was assured that I would not be charged the $27 for the I reserved. I WAS CHARGED and I am waiting for a credit.Karen M.
Le client n'a pas laissé de commentaire.Regina R.
The uhaul was not cleaned out and bad customer service.Brent B.
Le client n'a pas laissé de commentaire.Harish V.
Le client n'a pas laissé de commentaire.Elizabeth B.
Cell service in the area is very spotty, and if that could be noted, it would be helpful. Thankfully, the manager stopped by when I was struggling with that. When I went to return the truck, I got stuck on the 'take a picture of the gas gauge' page. I tested the camera outside of the Uhaul app, and it worked perfectly, but within the app, I only got a black screen. Again, the manager bailed me out by submitting the needed information the next day. Thanks to her!ALAN W.
Le client n'a pas laissé de commentaire.Jacob H.
Swanson's took care of me and did very good service. However, the trailer was reserved for another U-haul location and when I arrived to pick it up they said they did not have it. They being: 30 West Auto Sales & Service Inc, but I will give them credit for calling Swanson's.Dirk M.
Le client n'a pas laissé de commentaire.George R.
Location fine, people that work in there are fine, communication from uhaul regarding balance due etc.subpar.Amber D.
Le client n'a pas laissé de commentaire.ralph S.
Clear mileage charges. And oh yes, I'm making some damn posters to ro make it clear that you people line up piles and piles of pages of disclaimers without mileage charge clarity.Amber D.
The website would not let me return the truck, so I'm glad that I accidentally set off the business' alarm and the clerk came in. She was extremely helpful and made the check in ever so much easier. She really helped save my UHaul moving experience.Hans B.
Hard to get through due to all the roads blocked by customer and personnel vehicles. There was no drop off box like the app said so I had to wait the entire perimeter only to end up giving my key to an attendant at the gas station.Ronald C.