Évaluations des clients Sycaway Creamery Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sycaway Creamery Inc

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Barbara C. le

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The woman did not check me out in a timely matter and seemed confused with the software. I believe they do not do the uHaul fulltime as it was another company where the office was located. It was very frustrating as I had a schedule to keep and the delay in checking out and getting the vehicle caused a backup in my day.

Denn F. le

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Le client n'a pas laissé de commentaire.

Eileen L. le

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Le client n'a pas laissé de commentaire.

chris Y. le

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Drop-off was convenient and effortless.

Kristen F. le

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I have no suggestions. Janis took great care of me. I would suggest this uhaul location to anyone.

Maria L. le

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I was not aware that there was a cleaning fee associated with the rental. Is that standard?

Susan S. le

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We arrived early and a worker texted the owner who came over right away. The U-Haul truck was clean and ready for use. We were in the truck and on the road before our original appointment time!

ernest S. le

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Le client n'a pas laissé de commentaire.

Deanna J. le

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Le client n'a pas laissé de commentaire.

Andrea M. le

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They were very rude and ignorant I would never go back to this location again

zachary N. le

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Le client n'a pas laissé de commentaire.

Matt G. le

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It was very quick and easy to drop off the rental.

Bruce K. le

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Check all tires for safe tread

Denise H. le

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Le client n'a pas laissé de commentaire.

Angela H. le

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Have a sign at the main street (Hoosick Rd or Lord Ave) indicating location.

Shannon H. le

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Great service, exactly as described. Couldn't be smoother transaction.

Michael W. le

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Le client n'a pas laissé de commentaire.

Peter C. le

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Nice helpfull people.

luann S. le

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The whole experience was negative. The 5 x 8 trailer I went it was supposed to be picked up at the menands location. I got a text saying it was in half moon which didn’t work for me. They then arranged for a larger trailer at the Troy location. Got there- no one was there. When the woman arrived she didn’t know how to hook it up. The costs were significantly different than I agreed to so I will be taking that up with either haul or my credit card company. Hope I don’t need to use U-haul again. The invoice mess was not because of Sycaway.

daniel M. le

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Le client n'a pas laissé de commentaire.

Bruce K. le

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They were closed. The next day when I attempted to obtain a drop off document, no one were available.

Jenelle S. le

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Le client n'a pas laissé de commentaire.

Fengyiru X. le

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Le client n'a pas laissé de commentaire.

Constance J. le

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Le client n'a pas laissé de commentaire.

tom M. le

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Mark was very accommodating

Rick M. le

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Drop off signage would be helpful.

Terry M. le

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Le client n'a pas laissé de commentaire.

James C. le

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Friendly and helpful staff, quick processing, fair pricing.

Thomas C. le

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Le client n'a pas laissé de commentaire.

DIANE B. le

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Le client n'a pas laissé de commentaire.

Elvin R. le

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Need better customer service and hospitality. They were very rude and rushed us to rent the truck like they really needed to make money and were just plain rude.

Jonathan R. le

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Improve the sign in software

Richard A. le

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I wanted to pick up in colonie went their and they would not help at all went on Tue for Fri pick up The whole system sucks !!!!!!!!!!!!!!

david M. le

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Le client n'a pas laissé de commentaire.

Bruce K. le

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Truck required, "Oil change soon. Truck seat was very wet Truck stunk of manure Rear of truck was wet There was water in the cup holders The truck had obviously been hosed down on the inside. The next morning the inside of the windshield was covered with fog. As you check your records you will find I have been a very good customer for truck and trailer rental. I expect you will be crediting my account with a full refund. Thank you for the opportunity to explain the problem (s) . Bruce A King

Connor K. le

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Le client n'a pas laissé de commentaire.

Shatima L. le

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Very disappointed in the service that I received at this company. The truck had a lot of problem and they knew it did and still rented it to me, I will never rent from them again.

Tony S. le

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Le client n'a pas laissé de commentaire.

Matthew C. le

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Tracie was detailed oriented and personable. When the order changed, the whole staff treated it as if it was no big deal and had humor

Gary K. le

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Communicate with correct information. Learn the system and become Customer Friendly. Invest in a better computer system and upgrade your internet! Help your clients to understand the online process if you INSIST they use that because your internet is so SLOW. Educate yourselves on how U-Haul works. We will not use this location again and will be referring everyone to the Campbell Avenue location. Thank you.

dav H. le

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Be friendly. Be organized. Know how to use the computer. Know how to provide a printed copy of the contract. Know that we had an appointment at 9. Be ready for us. Very poor service

Vincent P. le

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I Just recommended them to a fellow soldier, so get a 26' over there ASAP :-) I appreciate the early open hours very much!!

David L. le

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Le client n'a pas laissé de commentaire.

Christopher J. le

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Le client n'a pas laissé de commentaire.

Yvonne C. le

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Le client n'a pas laissé de commentaire.

Nancy S. le

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nothing - super customer service - convenient to bus line if necessary

Daniel F. le

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Self dispatch was not available, but self return worked fine.

Daniel F. le

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I reserved a truck on line from Sycaway Creamery to pick up 2pm Wednesday 7/5. I put the order confirmation in my phone. When I went to pick up the truck, there was no record of my reservation. The order confirmation came up empty. Later in the evening, I would get an email stating there was a reservation at the Campbell Ave site for 8am Thursday 7/6. I have used this process many times before without issue. This time the site and time were not what I had entered. I tried Campbell Ave once and it was a disaster. Not going back there. I was actually on the phone with the Sycaway site as I ordered. I called to see if they had a truck available so I could expedite the process on line to make pick up faster. Faster didn't happen but the job got done.

David L. le

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Le client n'a pas laissé de commentaire.

David A. le

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Owner calling his son stupid in front of my fatherinlaw and myself. Owner not being able to process my rental at his store location, he left his store and went home to do the paperwork then called his son on the phone to get my information and the straw that broke the camel's back in my opinion. He charged the wrong card and cost me over a 150.00 in over drafts fees.

Nicole T. le

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The Duncans are very nice! Good and honest uhaul site :)

James C. le

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Le client n'a pas laissé de commentaire.

Cathy O. le

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Le client n'a pas laissé de commentaire.

MARY B. le

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Le client n'a pas laissé de commentaire.

RICHARD F. le

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Bed of truck was dirty. Considering the distance, I would have expected a newer truck than what was given to us. Otherwise, truck gave us no problems.

John P. le

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This was a very good experience.

Tracy C. le

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I was told by my rental agent that I Oils return the truck at anytime in the morning since this location was closed. We fueled it and returned it at 9 am only to find out that I was charged for an extra day. All of being 1 hour over. I would have been there before 8 am if I was given the correct info

GINA B. le

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Le client n'a pas laissé de commentaire.

Daniel F. le

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Le client n'a pas laissé de commentaire.

Cassidy B. le

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Le client n'a pas laissé de commentaire.

Gerald S. le

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Make your computer software far simpler / more user friendly for your dealers use. The quality of the trailer I rented was excellent.

Kraig R. le

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Thank you!

mike M. le

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Le client n'a pas laissé de commentaire.

Roberto G. le

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Le client n'a pas laissé de commentaire.

JAMES D. le

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great in Sycaway but your Albany location was terrible I call says one thing you call and get another story then they call again

JAMES B. le

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nice ride

Zamiyad D. le

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Le client n'a pas laissé de commentaire.

Tiffanie D. le

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Le client n'a pas laissé de commentaire.

Lynn B. le

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Le client n'a pas laissé de commentaire.

Jessica D. le

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Le client n'a pas laissé de commentaire.

Tiffany F. le

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This is my review of our uhaul experience: the first questions asked about sycaway creamery specifically, I gave them rave reviews... Then I wrote this in the comment section: We ended up at Sycaway Creamery, because the trailer that I reserved AND had a confirmation to pick up at 2pm at the Campbell Ave, Troy location was not present when we arrived. After dealing with the attendant at that store, for over an hour, with no results and no explanation as to why our trailer was not at the location ready to be picked up, we needed to leave because we had planned our trailer pick up around other appointments. After leaving, we received 4 phone calls from the attendant, all of which led us nowhere. We contacted Sycaway Creamery directly and were able to reserve the trailer we needed, for pick up the next morning. We promptly arrived in the morning, hooked the trailer up to our truck and safety tested it. We then went inside to finish paperwork, only to find that the U-haul computer system would not allow Mr. Duncan to rent the trailer to us. After multiple phone calls to a main office, and "traffic"... We were finally able to leave with the trailer, but not before getting very stern with the main office attendant over the phone, and proving that we had a reservation for a trailer, from Campbell Ave, and that we weren't just walking in off the street; that we were trying to get U-haul to correct the problem THEY caused. Luckily, Mr. Duncan went to bat for us and we were able to rent the trailer. Sycaway Creamery is a fantastic location, but the U-haul company was terrible to deal with, both from the customer, AND from the contractors (who work for U-haul) perspective. We will be taking our business to another rental company in the future.

Martha C. le

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Le client n'a pas laissé de commentaire.

Paige R. le

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Have more knowledge of the equipment. Hitch sizes, electric adapters, etc.

amanda P. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

David B. le

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Ordered a 9' cargo van. It was unclear where the office was located. Waited outside the office for about 10 minutes before my wife went inside one of the open doors. Found an old man staring at a wall and did not acknowledge her presence. I, meanwhile, called their main line and was put on hold for about 5 minutes before I got someone who said she'd be out in a minute. Then someone else came out of the house next to the apparent office building and walked us inside but still had to wait for the person I had just spoken to on the phone. Then, when she finally got there we had to wait for her computer to boot up and I had to give her most of the information I had already given through the web site. When we finally got the van and drove it home I opened it to find it did not have the dolly or dozen furniture pads I had ordered. I called them up and said as much and the guy on the line said, verbatim, "well that's not how that works. You have to bring the truck around and we load them." No one had ever said that to me when I was picking up the van nor was that apparent to me at all because every uhaul I've ever gotten had the dolly and furniture pads already in it. I had to drive back and get both items which were kept in a filthy barn. The dolly was covered in cobwebs and the furniture pads were dusty and kept on the floor. The van was fine, looked brand new, which was good because the other trucks I saw on the lot looked ancient.

Robert D. le

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Le client n'a pas laissé de commentaire.

Dewayne G. le

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All good

Rachel B. le

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AGAIN THIS WEEK UHAUL CANCELLED OUR RESERVATION WITHOUT THE VENUE KNOWING--NOT IMPRESSED AT ALL--- I FEEL FOR THE AMOUNT OF STRESS UHAUL HAS INFLICTED WE ARE OWED 2 IF NOT 4 FREE RENTALS. HONESTLY THE ONLY WAY YOU WILL KEEP US AS CUSTOMERS AT THIS POINT. THE VENUE IS ABOUT DONE USING UHAUL AS WELL BECAUSE YOU GUYS MESS UP EVERYTIME!

Rachel B. le

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The location, Sycaway, is never the issue, it is always u haul!! This time u-haul cancelled our reservation without speaking to ANYONE not even the venue who rented to us. We have started to look for rentals else where due to 99% of the time we have an issue (with UHAUL) when we rent uhaul. Like when we found empty alcohol containers under my staffs seat, no one at uhaul even seemed to care let alone offer come type of compensation. Or one other time I made a reservation got off the phone drove to the site and by the time I got there the reservation had already been cancelled. -- Customer Service when we call is lousy which is why we started using Sycaway, however with stunts like cancelling reservations without notice, uhaul is becoming less and less of an option for our company and we rent vehicles consistently EVERY weekend from May-October.

Nicole D. le

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Le client n'a pas laissé de commentaire.

Beth H. le

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Le client n'a pas laissé de commentaire.

Sarah L. le

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Le client n'a pas laissé de commentaire.

Hannah B. le

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Great location! Friendly and helpful staff.

Margaret D. le

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Le client n'a pas laissé de commentaire.

joseph M. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Darren M. le

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Nothing.

Ronald C. le

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Rented a car trailer for car purchase in Vermont had no locations afternoon for pick up on Saturday or any on Sunday

KENNETH M. le

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Le client n'a pas laissé de commentaire.

Carrol M. le

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Nothing. It was perfect!

JOHN N. le

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The location was difficult to find at night. Signage from the main road might be helpful.

LAUREN B. le

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Le client n'a pas laissé de commentaire.

Jessica W. le

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We were able to pick the truck up first thing in the morning which was helpful. Would recommend to anyone needing a uhaul.

BRAD M. le

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Le client n'a pas laissé de commentaire.

JOHN B. le

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Le client n'a pas laissé de commentaire.

DOUGLAS F. le

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Person at location was excellent , but at u Haul they rent trucks that aren't at location.

GARY R. le

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Le client n'a pas laissé de commentaire.

HANSEN L. le

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Le client n'a pas laissé de commentaire.

MARTIKA C. le

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Mark was very friendly and super helpful. Picking up the uhaul was easy breezy!