Customer Reviews for Tags Express
(U-Haul Neighborhood Dealer)

Évaluation :

1

Impossible to get in contact with these people

Évaluation :

1

Remove them as uhaul dealer

Évaluation :

3

Efficiency

Évaluation :

1

i returned the truck on monday, they wrongfully over charged me for extra millage and gas , claiming that the truck was returned on tuesday, plus after more than a week of closing the rent i was charged extra 134 dollars extra , even after the zone manager refunded the charges for extra 2 days. so the experience was a mess .i hope you would solve these issues for me. i have been waiting

Évaluation :

1

pick up and drop off were shit. employees didn't have a fucking clue how to help me. and the uhaul app wasn't working at all. so fuck uhaul I hate you.

Évaluation :

3

Staff was wonderful , service was poor went there to pick up a box truck at 5:50 , left their almost 7:30 we just couldn’t log on it was very poor

Évaluation :

3

Just be prepared to wait....it's a small office and very busy.

Évaluation :

1

They are trying to cheat me by saying I didn't return the truck until 2 days after I had reserved it. They are trusting their employee's word over mine. I'm very upset and I will continue to pursue resolution here.

Évaluation :

1

Trying to get the keys to the uhaul I reserved at this location was a horrible experience. The price was about $70 more than my online reservation showed. I wanted to know why there was such a significant difference but the person working at tags express didn't know and said she couldn't help me. I called uhaul customer service and the person I talked to said she would adjust the price to be closer to what I was initially shown in my reservation. She said I could pay this over the phone and then get the keys from the tags express employee without issue. I paid her over the phone but when I went back to get the keys the tags express agent said there was still an outstanding balance that I needed to pay before I could get the keys. I explained about the conversation I'd just had with the customer service agent but the tags express employee said her hands were tied. I tried to call the customer service agent back but the agents I spoke to after that weren't helpful, and by that point I'd wasted almost two hours of my tight moving day time frame on this nightmare. I ended up paying the ~70 extra dollars because I was losing so much time. This stressful, confusing, infuriating experience trying to pick up the uhaul I reserved made my moving day so much worse. *The terrible experience I had was more of an uhaul issue than a tags express issue.

Évaluation :

1

Location opened late. Staff was rude. Credit card number was stolen.

Évaluation :

1

Wen to tree location and they are U-Haul personnel are very un profesional and rude not helpful

Évaluation :

1

To improve, you can start by giving your customers the correct information. It all started when I got a phone call from you guys 30 minutes before I was supposed to pick my U-Haul van at 8:15 am 3/31. You guys had to cancel my reservation and make accommodations but all the solutions you were suggesting were either going to cost me more money or make me loose time. I had a very specific time I had to move in by on that day and because I was delayed by you guys I had this whole issue with the apartment complex. I had to wait till 10:30 am to pick up the U-Haul that I reserved. I later come to find out that it was U-Haul that made a huge mistake because that location (tag express) was not a 24 hour share location. Meaning that the reason we had to wait to get our van is because we had to wait for the location to open so that we can get the keys from them. The keys were not located on the van like we were told they were. And what's worse is that, right after making my reservation, I called U-Haul to verify that this location was in fact a 24 hour share and your customer service checked and confirmed that it was. You guys caused me so much stress and anxiety that day. It shouldn't be that hard to rent out a van for a few hours but you guys found a way to make it the hardest thing ever. The person that called the day of and change my reservation was extremely rude to me. His name is Cathy or Kathy and he was extremely disrespectful, rude and unprofessional during our phone conversation. The lady at tag express didn't even try to help us as we first entered to get the keys from her. She was on the phone talking to a family member about the party she was planning for her birthday at some club. Poor customer service all through out. I am so disappointed in this company. This was my first time using U-Haul and I willl never use your services again and I will make sure that none of my family or friends use this service either.

Évaluation :

5

No improvements from my point of view. Tamika and the yoi my gentleman were very polite and courteous and handled business accordingly...??????

Évaluation :

1

Very unprofessional...in all aspects. Didnt even receive a reciept or paperwork during the whole process. For a van that would of cost me $20 to rent....i ended up paying $70. Very dissappointed

Évaluation :

2

Personnel was friendly but slow. I had requested a furniture dolly and none was available. I called around Uhaul trying to get one, and no one was able to help me. I will try to find a different company the next time I need to rent a moving truck,

Évaluation :

1

Everyone was nice however, when time to return the vehicle the mail slot was too small then they had complications with closing out the contract. I had to call to remind them about it and then I still didn't hear anything until 8:22pm. The location was convenient for where I live but unless they make better drop off arrangements and perhaps some training I won't be returning or referring

Évaluation :

1

Although the staff was very friendly, pick-up took 1 hour. This location is not a U-haul friendly location. I reserved the Uhaul at another location and was emailed the next day to pick-up at this location. It is not at all close to the desired location.

Évaluation :

4

Make sure the computer puts out accurate information.

Évaluation :

2

Scheduled pick up was 11:00am, attendant appeared to be new and was unable to complete the transaction. She was the only one working at the time, so I had to wait until someone else came in before getting my truck. I got there at 11am did not leave until 12pm

Évaluation :

3

Excellent & friendly service.

Évaluation :

5

No complaints

Évaluation :

1

Misinformation and poor communication received from person on phone when I called what I believe is a central number. Person at pickup location was very courteous, helpful and knew her job well.

Évaluation :

3

A family run business that were super to work with.

Évaluation :

1

Have the equipment that people have already reserved instead of telling them when they pick it up you don't have it. Also make it clear before the reservation is confirmed that the truck cannot be rented one location and dropped off at another location

Évaluation :

5

Great customer service. Highly recommend!!!

Évaluation :

5

It was very simple to reserve, and pick up the truck. Made moving day easy

Évaluation :

3

Clean the truck's it had MUD ALL OVER IT and the truck body had trash in it

Évaluation :

5

Great customer service!

Évaluation :

5

Good location I am always dropping off here no problems.

Évaluation :

3

I think it would be helpful if the Uhaul employees made sure that the truck was ready to be driven off the lot before the customer arrives. For example, a previous customer must have padlocked the back door. No one noticed this until we tried to put in the additional equipment we rented. The location didn't have a lock cutter so they gave us a larger truck (20') than we needed because it was the only other larger sized truck. We had to pay more even though we had reserved a smaller truck (17'), which would have been more than enough room for us.

Évaluation :

5

Very nice employees at this location. Helped me out quickly as well!

Évaluation :

5

Excellent customer experience

Évaluation :

5

Nothing. Everything was fine.

Évaluation :

5

Everyone was very professional and helpful.

Évaluation :

5

The gentleman who helped me was very nice and professional. He gave me clear instructions on where to return the rental and the keys. He parked it so I could drive out easily. I was running late and the lady was also pleasant. She assured me that ththey would be there when I came at 3:30 instead of 3. I will definitely rent here again. Plus it's like 5 blocks from my home. Very convenient. Thanks :)

Évaluation :

5

Staff was very friendly and helpful. They made one part of a traumatic moving experience pleasant.

Évaluation :

5

Hand trucks should be included with the truck rental!

Évaluation :

1

This institution swiped my credit card and made me sign for the uhaul truck. They called me a month and a half later to say they didn't have any card on file and that I never paid for the truck rental. On top of that they tried to add additional costs and stated that it was my fault that the card didn't register. They emailed me documents that contained someone else's home address. This was a very unnecessary headache.

Évaluation :

5

Adam was very friendly and helpful. I appreciated his curtousy and great customer service. I highly recommend him.

Évaluation :

1

staff at this location could not have been less helpful or less interested in addressing the problems that happened with the move. Very disappointing.

Évaluation :

3

I was very pleased with my pick up and return agents. They treated me very good, even cleaned the snow off the top of my truck.

Évaluation :

4

It has good customer service but it doesnt offer moving neccesaries such as boxes,tape,foam,etc.

Évaluation :

5

IT IS ONE THING TO DEAL WITH HAVING TO MOVE YOUR MOTHER,OUT OF HER CONFORT ZONE;HOWEVER, THE SERVICE AGENTS EASED THE SIMPLICITY OF BEING IN TRANSITION. ALSO, TO THANK THEM FOR THE QUICK SERVICE ;AS TO I WAS A LITTLE LATE PICKING UP TH E VAN,DUE TO WALKING IN THE SUN AND TAKING THE WRONG BUS TO YOUR SITE.

Évaluation :

1

Received a phone call the day of the move and was told where we were taking it for drop off which was no where near us. Had to go into downtown which was the opposite way of our return trip. It is not located in a desirable part of town. Did not like that were not given an option of where to drop the trailer.