Évaluations des clients T&D Automotive
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de T&D Automotive
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LIANNA I. le
Would use again. Only thing I wish I could have dropped it off at a location closer to me. But they said we couldn't.
Jeffrey N. le
They were closed when I went to pick it up and I had to wait on the phone for 30 minutes to pick it up. I don’t think I’ll ever use U-Haul again
Michael C. le
Quick, easy pick up and drop off!
Steven M. le
This appears to be a small, one-man business and the operator is apparently a hard worker and supplementing his income with rentals. It's a very high traffic location, and I think the relationship between him and UHaul is very good one for both. I rated it average because there,s nothing wrong with average.
Todd B. le
Self drop-off when location was closed. Can’t provide feedback. It WAS helpful that a sign on the “key drop box†said to go online to complete the process. I would otherwise not realized I needed to do that. Thanks for posting that.
Debra C. le
Looks terrible outside and not good location. You have to do everything on the phone to check-in the truck when you return it and all the answers it asks and run around the truck to take photos to upload, but doesn't use the info to communicate with the customer after closing out the contract, just charges are made to mu credit card.
Joleen C. le
Darrel was very helpful and answered all my questions. I appreciated his patience. Highly recommend.
Greg S. le
Quick, easy drop-off.
tom R. le
This was a non-attended location. The truck was OK but we had great difficulty checking in because location services on my Safari was not turned on, even though location was active for other sites. This should have been made clear before on the confirmation email prior to me waiting for 30 minutes on Customer Service when I have to get to a moving situation with people waiting on me. Unacceptable!
gregory C. le
When I first went to this pickup location at 11:30 AM, it was closed and had a sign on the door that said would return at 1:00. So I had to go home, reschedule the pickup for 1:00, and then return. Not being open during open hours is unacceptable. I understand that the truck is not waterproof. I did go through a lot of rain and some water did get in. Since the only things that got wet were in the back and on the floor, my guess is that it came through the bottom of the door. A better seal or other method of keeping water from coming in through the back door would be good.
Steven G. le
Good service.
Paul C. le
I was just a little bit late with my return and was charged a second full day. No slack. No grace.
ELEANOR T. le
Pick up and return went smoothly and efficiently. Staff were accommodating and helpful.
Amanda B. le
Everything was good. The van interior was muddy but that’s the only minor issue.
Ronald S. le
Counter person offer no assistance in drop off.
Carla H. le
Well since it was extremely cold and it recently snowed. I would have had the van shoveled out of the snow the van warmed up and the outside cleaned off. After I asked to have the outside cleaned off they did. Didn't want to give me a receipt told me to go on my phone and do it and get my difference in mileage. I over paid! I said no I would wait and like for them to take care if that. He did! Don't go between 12-1. Went early to pick up and no one was there. Lunch time? Note on door said they were out. I did read on another review something similar. Only one man was there so obviously they need two so they can help customers when they pop in unexpected to pick up early or drop off, etc. Over all nice clean van.
James V. le
The one problem with this rental was that the business was run by a single person the day I rented the truck. I had a noon pickup and that person took a lunch hour which I was not aware of. It would be helpful to know that was the case and I could have changed my intended pickup time. I completely understand that someone needs a lunch break, my only issue was I wish it had been communicated to me.
charles A. le
They were supposed to be open until 5:00 p.m. at the East Dorothy Lane location. They were closed at 4:30. I dropped the trailer off the next morning at the Woodman location.
MARK R. le
Friendly and helpful service.
Tim B. le
The vendor was very nice. The vendor attached the trailer and made sure the lights worked and had answers to all my questions. (Peace of Mind).;
Kenneth W. le
Get the agent to help with hook up. The agent left it to me to accomplish. Luckily, I have a lot of experience with towin trailers.
ELSA A. le
D was extremely helpful and polite!
KEVIN B. le
Love Daryl and T&D does a great job!
Christine E. le
Great, reliable service. Everything was just as promised and I plan to rent again in a few weeks. Thank you T & D!
Mike G. le
More parking
ANDREW C. le
Truck brakes kept setting off an alarm. Had to turn truck off and restart it 4 times during my trip.
Jaremey G. le
After hours drop off on a day this location was closed. There was no marking or signage designating drop off area. Uhaul customer service was adamant about dropping off at this location rather than an open location I suggested that was only a couple miles away.
JASON W. le
Nothing needed, the service was great.
Carol N. le
Daryl was so very helpful.
Leslie P. le
There was no one there to explain the characteristics of the truck, for example where the emergency brake was and how it operated. You would think this would be simple, but this emergency brake was different from others I have used at Uhaul.
Joe C. le
The man at the front desk was very friendly and helpful!
Amanda E. le
The place we received the u-haul from was run down and seems very sketchy. The u-haul was extremely rusty and dirty. It looked very very old and needed to be retired.
daniel K. le
24 hour drop off doesnt help a trailer...
ANTHONY M. le
Don't tell me the day of pick up I have to go to different location.I needed stuff from a u-haul location the gas station didn't have :(
DAVID H. le
This location added false mileage onto my fees, and never mentioned they would be taking a $75 deposit. What a surprise to see it missing in my bank account while moving in an emergency. Would not use this location again.
ROBERTA C. le
The gentleman was awesome to work with! THANKS< SO MUCH, GREAT EXPERIENCE!!!!!!
MIKE F. le
Hello,first off let me say that I have always used U-Haul for all of my moves, and I have never had a problem. UNTIL NOW. I had to go to another location to pick up the truck, no problem. U-Haul said they gave me some extra miles but didnt say how many in the Email. So its takes me two trips for my move, I called uhaul and asked for a extra day, once again no problem. I get moved and take the truck back clean and full of gas and I,m charged $149.65 more for the truck. NOW, I thought with u-haul giving me extra miles and me getting a extra day I was O K. I was wrong. You mean to tell me that with a extra day you dont get any extra miles? That,s not fair or right, even if i rent a car and need it for a extra day they give you eatra miles. U-haul i,m very dispointed in the company and I,m sad to say it but I will never rent a truck from U-haul again.
steven E. le
The Operator, Darrell, was very professional and friendly. I would recommend this location just because of him. He is first rate.
Brenda S. le
truck was very clean and gentlemen at the shop was very nice and professional
CAROL S. le
Best experience I have ever had renting any type vehicle. Ultra professional staff, makes you feel important to them, answering all questions, explains all details of what to do if you need help when on the road. I will definitely use this group again. Loved the van.
DOUG M. le
I dropped off the truck and trailer that I had rented and the person working there didn't have time to check me in and after I thought all was good I kept getting calls and texts that it had not been returned. Very annoying.
Chris H. le
I choose this place after I had reservations at another location. That location was closed. I called the office and I'm still waiting for a return call, 3 days now.
MR F. le
Great service