Customer Reviews for Tangerine Marathon Food Mart
(U-Haul Neighborhood Dealer)

Évaluation :

2

I dropped the truck off the day I used it, they marked return on the next day. Charged me for empty gas tank - i returned almost half full

Évaluation :

5

My entire experience from start to finish was great. I have absolutely NO complaints.

Évaluation :

4

Fix the app - I had to call customer support and work with a representative for almost an hour. If there is a next time, I will not use the "time saving" app. I will go and finish up at the counter!

Évaluation :

2

Not huge in complaining but oil light came on for this truck as soon as we started it. The AC wasn't working. Just grateful the weather was cool outside. There was no washer fluid to clean the windshield. Other than that the truck did what it needed to do. At least we didn't break down but definitely not super pleased especially for a $799 bill. Feels like no one has maintenanced it for some time. God Bless.

Évaluation :

5

Aucun

Évaluation :

3

Never spoke with any representative and was skeptical about leaving the vehicle unsecure.

Évaluation :

1

Customer Service is key in every business

Évaluation :

5

WOW - This is the place to rent a Uhaul. The owner of this store and wife are so nice and friendly and helpful - THANK YOU !!!

Évaluation :

5

Increase lighting for night time drop offs

Évaluation :

5

The lady behind the counter was very polite and easy to work with.

Évaluation :

5

I think the drop off location was in an older area of town. Just not what I am used to. The store was clean and well kept. Inviting not so much. The cashier was helpful and friendly. Considering the area, this was as good of a location as any surrounding it.

Évaluation :

1

Not very helpful worst customer service ever

Évaluation :

5

Have better on line instructions

Évaluation :

1

You 3rd party was VERY UNPROFESSIONAL. SHE told me She doesn't work for U haul and that all the information including my driver's license should have been done there. Didn't help me. I called Riverdale office where l Reserved it. They stated this is 3rd party.l will never pick up a rental at this location.PERIOD. YOU NEED TO SCREEN YOUR THIRD PARTY TO MAKE SURE THEY ARE SERVICING YOU CUSTOMERS. The Third PARTY REPRESENT You U-HAUL!!! THE ONLR GOOD THING THAT HAPPEN WAS MICHAEL A U-HAUL MGR. HAD JUST PULLED UP.AN MICHAEL COMPLETED THE JOD OUTSIDE TOOK MY DRIVER'S LICENSE AND AN INFORMATION ATTACHED THE TRALIER CHECKED LIGHTS AND I LEFT. IF MICHAEL WAS'T THERE I WOULD HAD TO CONTACT RIVERDALE U,'HAUL AND THEY WOULD SENT ME TO ANOTHER U'HAULOCATION AND MY DAY WOULD HAVE BEEN LOST DUE TO THE 3RD PARTYOCATION IN LOCUST GROVE GEORGIA.

Évaluation :

5

Keep the smiles up! See y’all next time I have to use this location!

Évaluation :

2

it was in a store and I had to wait until all the customers cleared the store . My wait time was close to 1 hour.

Évaluation :

5

Great customer service and professional courtesy!

Évaluation :

3

I had to unhook the trailer myself because the salesperson at the dropoff location at Bill Gardner hwy in Georgia said she did not know how to unhook the trailer from my van.

Évaluation :

3

I did not receive a drop box code so I spent almost an hour at this location trying to resolve. This was not the location's fault. Even though I had checked in online, it took way to long to resolve. I finally was able to reach the U-Haul regional manager to find an alternate way to open drop box that contained my key. FINALLY, i rented, and was charged for a furniture dolly that was not available. Also, today I find I was charged for some sort of moving insurance that i did NOT ask for. I'm really unhappy.

Évaluation :

1

Marathon Food Center was supposed to open at 7 am. I arrived at 8:15 am and store was still closed. I had to figure out how to take cargo trailer off the hitch of my Escalade. I had to go to appointment and I could not have the cargo trailer attached to my vehicle.

Évaluation :

5

Put a sign outside that states reserve online. I did not know that when I went to the location. However to online processing was easy.

Évaluation :

5

Continue giving the best customer service for all your services. Heather was very helpful and provided excellent assistance.

Évaluation :

4

N.D.

Évaluation :

5

It was a great experience. Michael was extremely helpful and knowledgeable. He was very personable and friendly. The only thing I might suggest would be to offer an inexpensive lock for sale for renters traveling overnight.