Évaluations des clients Tarpon Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tarpon Self Storage

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Christine K C. le

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STAFF IS UNTRAINED, OWNER UNAVAILABLE. This is the single worst customer service experience I’ve ever had. I was supposed to be able to check in with my phone but they didn’t set it up to do so. It took an hour and a half to check in with multiple Calls to headquarters, long waits with customer service, and finally a tech in I.T. had to walk the service rep through the checkin. The desk personnel did not know how to use a basic computer program, couldn’t troubleshoot, it was a nightmare and totally frustrating. A nice but also unskilled person from another store came to help to no avail because UHaul corporate was also having technical difficulties. Customers were waiting behind me that were also frustrated. I was so upset by the time I left, I had helpers waiting on me to load (that I had to pay while they waited on me). I called the manager of the Ft Worth store in Alta Mesa to Let him know about the checkin, he was surprised it hadn’t gone perfectly (naive) and had no solutions, didn’t offer me any compensation, etc. I’ll never use U-Haul again. (Also the truck had been smoked in, ashes in the tray that hadn’t been cleaned out). The truck itself was very comfortable, easy to drive, totally ok for the 12-hour drive. Good A/C, responsive steering. But I would never use or recommend Tarpon Self Storage to anyone. They should be doing local Rentals only. I had no confidence that my truck was adequately serviced (no one knew anything) for a long haul. It was infuriating and frustrating to the max.

Michael M. le

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Excellent service and communication from James.

George F. le

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Everything was perfect for my rental.

Janet M. le

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The man was very friendly!

Abel K. le

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Le client n'a pas laissé de commentaire.

Doug O. le

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Le client n'a pas laissé de commentaire.

dean B. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Le client n'a pas laissé de commentaire.

Mike C. le

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Le client n'a pas laissé de commentaire.

Mike C. le

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Le client n'a pas laissé de commentaire.

Debra S. le

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Friendly and helpful. No improvement necessary.

Mitchell A. le

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Le client n'a pas laissé de commentaire.

scott S. le

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Le client n'a pas laissé de commentaire.

Michele D. le

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The gentleman who runs this location was awesome. He was friendly, professional and VERY helpful. I wouldn't have been able to unhitch the trailer without his assistance. His location was clean and well maintained and very inviting. I would definitely use this location again, if needed.

Gregory S. le

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Le client n'a pas laissé de commentaire.

Gregory S. le

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Le client n'a pas laissé de commentaire.

STEPHEN C. le

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Manager, James Brockman is most professional, friendly, helpful, and accommodating. Thank you James!

Richard M. le

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James was very helpful and friendly too. We'll use this service again.

Armando A. le

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None

Dean B. le

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Le client n'a pas laissé de commentaire.

SCOTT J. le

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James is GREAT!

Cilly J. le

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We parked it in the only place big enough. There was no key drop so we put key in the mail slot. Wasn't very clear about how to drop off at this location when the office is closed.

Matt F. le

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Take your money still after 4 months on leaving.

Maria D. le

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We appreciate how James attended us especially since we were in a hurry. Thank you Tarpon Self store and James

Garry S. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Le client n'a pas laissé de commentaire.

Dusty G. le

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Le client n'a pas laissé de commentaire.

George H R. le

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I was very happy with the way James handled himself and the storage acclivity. A1

george R. le

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Be nice if one of the other locations could if got me the correct size of truck. Seems the district manager is the only person that can move trucks around and doesn’t work weekends.

Kenneth R. le

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Jenne helped find loaders at the last minute. Very good crew also.

Julie W. le

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Keep doing great customer service!

Jessica H. le

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Le client n'a pas laissé de commentaire.