Customer Reviews for Taskers Automotive
(U-Haul Neighborhood Dealer)

Évaluation :

2

When I made my reservation by phone, I told the rep when I would be returning the trailer and she notified me the facility would be closed but I would still be able to drop.off the trailer using the Uhaul app. On pickup day, I met with Oscar. He got me processed for pickup. I also let him know I would be dropping off on Sunday and he did not notify me of any special instructions for drop off. On drop off day, I arrive to the site and both gates were chained. I had to fish my way through to the corporate number that handles this location. I told them the situation and they said I could just leave it outside the gate. I asked if she could email or text me a release of liability since I was there when I said I would be, to drop off, but now had to leave it outside (in a questionable neighborhood) at my own risk. She said she could not do this. Because I only had use of the vehicle I used to tow the trailer until that evening, I was placed in a major bind. I decided to leave the trailer at their front gate bc they have cameras facing that area. The drop off took over an hour while I sorted out the details and how to. I don't appreciate the lack of communication or the added stress of the drop off portion of the transaction and feel that it is fair and resonable to receive a promotional credit to compensate me for the risk I took on and stress it caused. Very unprofessional on Tasker Automotive's park and also on the UHaul rep that didn't have special drop-off instructions for their authorized rental site.

Évaluation :

1

This van smelled so bad that we if we didn't need to make a delivery right away, we would have left and found another vehicle for sure. We sprayed lysol inside but the smell still didn't go away. It smelled like a dog had pooped all over it. It was filthy as well. When we brought it back, both employees were on the phone. I said excuse me, that van… one of the guys stopped me and saiid, "It stinks, right?" and the other guy just shook his head. I'm sorry. Isn't it their responsibility? The van was awful. The service was awful. An all in all terrible experience.

Évaluation :

5

Taskers was great. Uhaul screwed us on the truck reservation and caused the loss of an expensive antique. Will be emailing corporate.

Évaluation :

2

I was waiting at the front desk for 10 minutes before anyone came to the front desk. The gentlemen there was not prepared and a little rude when I asked question. Required some sort of signature for a rental that I've never had to due before. Strongly believe it was him pressuring me to buy the insurance for the trailer.

Évaluation :

4

Inside windows needed cleaned. Over all it was in good shape

Évaluation :

2

Empty gas truck, check engine lamp on, difficult mobile pick up, unfriendly customer support

Évaluation :

2

Be more attentive.

Évaluation :

5

Every thing went smoothly until check in, but it was handled. Transmission issues, heavy exhaust smell in the truck, it took 13 hours to do what is normally a 6-7 hour Drive. I did advise Oscar of the transmission problem on Monday 12/27/2023, he did advise he would call me as of today I have not been advised if I can get a discount on the charges.

Évaluation :

5

I appreciate the quick and convenient assistance. Only had that truck for a few hours and it was smooth drop off.

Évaluation :

5

Fix the Uhaul app and have better live help!

Évaluation :

5

This is an excellent location in Vista to rent from uhaul. Easy to get to and the service is really great.

Évaluation :

1

Everything was fine but I can't stand these review requests for every single thing! Review your robocall experience, dentist visit, online purchase experience, parking, shopping, tv delivery, EVERYTHING! Again - location service was great but I don't want to receive these review requests. And you always ask the wrong questions so I'll give the wrong answers. Thanks

Évaluation :

4

Truck, exterior and interior was not clean

Évaluation :

5

great service. Thanks.

Évaluation :

4

The U-haul system was down and the process took longer then expected but Mac at Taskers was very polite and professional and handled the situation well.

Évaluation :

1

The van was unsatisfactory, filthy! Had to clean it the best I could as I had an event scheduled to move fashion clothing and furniture.

Évaluation :

2

Oscar was at first rude. I walked in to his office, told him I was here to return the truck and needed a receipt. He then said he was busy doing something else and that he would return it once he was done and that I would get it in my email. Well I expected a paper receipt for my taxes.. I have never been told that they were to busy to help a customer out. I've been in customer service for 56 years and I know that customers come first no matter what the employee is doing. Because in the long run no matter what you're doing when the customer walks into a business, you leave what you are doing to help that customer in what their needs are. Because that chore you were doing before that customer walked in will still be there when you get back to it. In the last two months, I have rented two trucks from U-Haul to move. And even rented a storage. I Have paid a lot to do so. And I feel like I will need to second guess about using U-Haul again. Maybe retraining might be a way to teach your employee better customer service.

Évaluation :

5

Probably one if the best places i've ever been. The customer service from marc (I believe that was his name). He was awesome, personable, and very nice. I've dealt with probably 10 different Uhaul places ranging from CA to SC and his customer service alone is the best.

Évaluation :

5

Great service. Excellent staff.... We'd rent there again

Évaluation :

3

The location was very cramped with a lot of cars. Made it tricky to get in and out.

Évaluation :

2

Better customer service..

Évaluation :

2

I reserved online. I arrived at 9am to pick up the trailer. The attendant was dismissive and slow. It took an hour and he didn't do the safety light inspection. Disgraceful

Évaluation :

5

I had to park outside of the gate due to the holliday. The drop off instructions were easy but there was limited space to leave the truck outside of the gate.

Évaluation :

1

Asked and paid for a dolly but it wasn't given to me or put in the truck. By the time I got to my destination to move stuff opened the back and there was nothing nicer priced and I helpful

Évaluation :

5

Your app totally sucks and your customer service is poor no answer to my chat and your system lost my record. Disappointing.

Évaluation :

2

Didn't understand why I was charged full amount upfront when I was told I would be charged the rest after trailer was brought back. Trailer had multiple dents and some cracks. The problem itself was not the place I rented from but uhaul it's self. As a whole taskers automotive was very helpful and professional.

Évaluation :

2

Took a long time to get the truck. The truck was dirty. Treated like he had much better things to do.

Évaluation :

5

Oscar was very helpful

Évaluation :

1

The truck was very filthy. I cleaned the seat and surrounding area with antibacterial wipes in order to sit on it

Évaluation :

3

Again, had to be redirected from my drop off location I selected on line - about ten miles away. Again, no consideration for the fuel I used for the truck and the pick up vehicle. Drop off location was a mechanic shop. Personnel were friendly, but again a much different experience than a normal U-haul location that I'm used to.

Évaluation :

5

A very pleasant and positive experience

Évaluation :

1

I had my wife pick up the 5x8 trailer and after shorting out and blowing my fuses for the trailer plug they sent her home at night without any trailer lights working. This angered me as to the situation she could have been in if something went wrong. VERY unprofessional and dangerous! I replaced the fuses and we had to get loaded and on the road or else I would have taken it back and raised hell with them. I am VERY unhappy about this situation.

Évaluation :

5

The staff at Taskers are excellent. Keep up the good work

Évaluation :

2

Nice people. Facility too small. No room to maneuver or park.

Évaluation :

1

Piss poor fucking dealer! No people skills, lies, and is a complete scammer trying to steal money from people as well!

Évaluation :

2

The wind shield was filthy. and when I cleaned them, the windsheild blade fell off, I had to clean out the cab before I could have my wife drive with me.

Évaluation :

3

The staff was friendly and helpful. The only issues I had were with the U-Haul website on checkout. Since the U-Haul agent wasn't available to check me out, I had to do the checkout online. The website would not let me log in on my phone using Safari, as I kept getting errors in that it could not send me a code. I eventually used a different browser (Chrome) and got it to work. Then, at the end of checkout, it said that the receipt would be in my email, but it didn't show up until the next morning. I even had trouble logging in to the website on my laptop using both Chrome and Edge. I eventually logged in and was able to print my receipt.

Évaluation :

2

The attendant wasn't very informative or helpful. They had parked vehicles at the entrance that made it difficult to enter. The trailers were staged in an area that were opposite the entrance, so you were facing the wrong way after hooking it to your vehicle. I found the facility to look like a vehicle graveyard.

Évaluation :

5

Good quick service. Thanks

Évaluation :

5

Very nice people

Évaluation :

2

Not helpful with delivery, equipment not clean, bad attitude from manager

Évaluation :

5

Great service. Robert hooked and unhooked me. He guided me well for hook up. Appreciate you guys. Merci.

Évaluation :

1

Not friendly, unhelpful in trying to resolve the mileage issue, I did not get a receipt because he says he does not give receipts, so there is no record of our conversation. This experience will make me think twice about ever getting uhaul again. This really was the worst.

Évaluation :

3

Has nothing to do with the location …. Put locking gas caps on all vehicles.

Évaluation :

5

The staff are friendly and professional, helpful. Je les recommande.

Évaluation :

5

Taskers is the BEST

Évaluation :

5

Quick and efficient, no wait time on either end

Évaluation :

2

The gentleman that had called me was really rude. He called me 15 minutes before they close to notify me that they would be closed during my pick up appointment time. He then had me call a different number to schedule an off schedule pick-up and the lady was wondering why he had me call her and didn't simply set it up with me over the phone. She apologized to me several times for the gentleman that was handling my rental. It honestly seemed like he just didn't want to work.

Évaluation :

5

Fantastic customer service

Évaluation :

1

I have been charged twice and still have not received my refund

Évaluation :

2

Not helpful. Odd response la to our questions. Did not offer the insurance and we completely forgot to ask since the whole experience was weird. Never going back unless no choice.

Évaluation :

3

Truck was old with close to 100k miles. Shifting was difficult and engine seemed to struggle.

Évaluation :

2

THE CUSTOMER SERVICE EXPERIENCE WAS NOT REALLY PROVIDED AT CHECK IN. THE GUY GAVE ME A SET A KEYS ON SAID YOUR GOOD TO GO. THERE WERE ABOUT 10 UHAULS . I HAD TO LOOK AT EVERY UHAUL TO SEE IF I HAD THE RIGHT ONE. IN ADDITION THE UHAUL I WAS GIVEN WAS STATION IN A HARD TO GET OUT AREA. OTHER UHAUL LOCATIONS WOULD HAVE IT READY TO GO AT THE EXIT. TO TOP IT OFF, AT CHECK IN I TOLD THE GUY THAT THEY IMPUTTED THE GAS AMOUNT INCORRECT. THEY PUT ABOUT A FORTH EXTRA. HE SAID IT OKAY JUST TAKE A PICTURE. AT RETURN HE WAS A LITTLE RUDE JUST BECAUSE I GOT THERE 1 MIN BEFORE CLOSE WHEN THERE SIGN SAYS 6. PLUS UAHUL STILL CHARGE ME FOR FUEL WHICH I HAD TO CALL CUSTOMER SERVICE TO GET REMOVE. NOT TO SATISFY WITH CUSTOMER EXPERIENCE. MAYBE A GOT THE ON A BAD DAY

Évaluation :

5

The former renters throw there paperwork in the truck compartment. I threw them in the trash. Overall the customer service was excellent.

Évaluation :

5

Perhaps create more parking space for customers

Évaluation :

2

The rental process could have been more simplified. I had to deal with poor customer service.

Évaluation :

3

Customer service not very friendly

Évaluation :

1

The Uhaul I ordered was not available for me move, I asked for the correct one upon my check out but was told I didn't order a Uhaul with a ramp, I had to move a refrigerator and a washer and dryer, I wouldn't try this move without a ramp. The agent told me he had a bigger Uhaul ( I ordered the 14ft truck online) but it was reserved. I had to make multiple trips and used more miles because I was given the correct truck. Overall it was my first bad experience with Uhaul.

Évaluation :

5

For fast, efficient, & good customer service, see Robert at Taskers, U-Haul rental place located E. Vista Way… he’s great guy!

Évaluation :

5

Super Bowl Champions - The Los Angeles Rams! 🤣🤣 Great Service will be back for sure.