Bad experience with uhaul no the location. Online check in was a nightmare. Complicated and the lock code that was sent was not correct
Steve M
Customer Reviews for Tates Creek Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Lot where trailers and trucks where parked was very poor; trash and junk and possibly nails in scrap wood laying all over.
Joe wI put in for truck rental. The truck was not available at the location that morning. I had to drive 20 miles to get a truck. I reserved this truck 4 weeks in advance. Very unprofessional rental company. I did not get any discount on my rental. I had to travel extra time and money on this rental. I have called and know answers why this happened?
Christopher Mcell phone app did not work for pickup?
James GThe location is not well-kept, the instructions were unlear, and the appliance dolly we paid for was not on the truck.
Jared SThe entire experience was horrible
Carolyn Sapp was not working. person at drop off did not know how to do anything with u-haul so had to call support and sit on hold for over 30 min
Robert wThe place is small people were rude no where to park the uhaul. Bad spot
James AI helped unload the blankets and the dolly because they were going to be in the back of the truck unsecured. And then had to move the truck and park it for them. I took the mileage and gas down on the paperwork and they initialed it. (Dont get me wrong the two ladies were nice enough but their uhaul training was not there) I took a pick of the dash and they said it would get checked in on Sunday or Monday.
John DWhen I was renting the truck I didn't give me anywhere to put where the fuel was when I picked up there was only 8 miles till empty when I picked up there was more than that when I left and still got charged
Justin CThe gentleman running the convenience store was rude, even to the point where he said "I don't have to give you the truck." Do not recommend this location to anyone.
Andrea MThey were extremely helpful and understanding of the situation.
Rebecca BThe location was fine but my cell phone couldn't find my location even though location services was on. Had to call customer service twice and then download the app. Terrible technology and guidance from U-haul. Awful experience.
Jeffrey MTrailer jack was almost unusable
Alexander RWE were well served by this location. Would rent again from them.
larry mNo drop off box for keys.
Robert FGentleman was polite and provided me with what I needed.
Charles SVery helpful especially during installation of the trailer and inspection of the equipment.
Mario KSpeedier check out. This location is associated with a food mart and the manager/ owner was multi-tasking during our paper work process. He was a friendly gentleman but it took entirely too long for me to get on the road
barry jThis location does not need to be a drop off location. There was NO drop box anywhere on the building. The Mini mart closes at 7 and we were not done moving till 9ish. My brother started to take pics per the app and submit in while I was looking for the drop box. There was NO drop box. The only option was a mailbox at a used car dealership right next door and anyone could open the mailbox and steal the car and I was not about to be charged with a stolen truck bc of no drop box. So we looked up another location that was open till 11 bc I would rather leave the car with them and give them the keys. Meanwhile while I sat on hold for over 30 min before I could get any customer service rep on the phone we decided to take it to CTS towing (201 big run rd, Lexington ky 40503). We finally get a representative named Austin on the phone and I asked if I can change the drop off location bc the other place had no drop box and it was in a very unsafe area. He kept saying they do have a drop box. When 4 of us walked the premesis and there was NOTHING. He said bc we already submitted everything through the app that they can't change it. He put us on hold 3 other times and clearly this was not our issue this is an IT issue then if you all can not undue or change anything. I was having the best interest of U-Haul by not leaving it at that location and it getting stolen. At about an hour into the call Austin was very rude and said he would of told us to hide the keys in the car and we should not of taken it to th other place. And at this point I was done Bc it took an hour for him to tell us this. It was a problem that I felt I solved very well and U-Haul service was terrible. Austin then gave the woman at CTS towing a name and number for a manager to call and the man would come pick up the U-Haul key from them in the morning and said that I am no longer responsible for the vehicle. THIS WAS REDICULOUS bc the app makes it seem so easy and it is not with these drop off locations. This location needs to be taken off the list for drop off there was no drop box. I will never rent from U-Haul again after that situation and a long day of moving. ABSOLUTELY TERRIBLE.
Margaret GThis location is easy to access. I had to wait for the staff to make a call before I could even park the truck because they didn't know where it would go.
Samantha RFantastic location! The guy that was working there was extremely nice. Will call them again!
Tara EThe owner told me to pull the trailer across the street and unhook it myself. Never looked at it and had no help whatsoever to unhook or inspect. Second time I have dropped off at this location with this owner and he should NOT be a U-Haul distributor. Runs a mini mart and does not care about the U-Haul customers just minding his store. Will never use this place again. So U-Haul really needs to drop this place. Paying this guy to use your service is giving U-Haul a bad name.
DANIEL BNo one there to handle rental at pick up time. Had to wit nearly 1/2 hour for clerk to arrive
Doug SGreat experience! Highly recommended.
Sasan PThere was no one to help disconnect the trailer and I had to ask another customer to help me. Trailers should have jacks to raise the trailers. Clerk over charged me. I had to call customer service to get it changed, and the I returned the trailereatly a day sooner as was still overcharged. The trailer itself was great and pulled excellently.
Robert AThis store sold nothing but supplies for smoking POT it was a head shop. The owner was high as fuck. Thus store needs to be raided by the police and shut down! This bill that you sent me is BULL SHIT! I dropped off your truck at a gas station and before I turned it in I put gas in it and the gas hand was showing 1/2 of a tank. I have a witness that saw me put gas in the truck and the store probably has video cameras there. THIS IS ANOTHER WAY UHAUL CAN STICK IT TO YOU!!!!!! UHAUL SUCKS!!!!!! Also I had to drive 30 miles out of my way to go get this peice of SHIT truck because UHAUL Refused to go pick one up for me. What about the gas money that I am out to make that trip. That will be 15$ please payable NOW!!! How do I get that money back!?!?!!??
Bradley GGet trucks closest to customers addressees not 20-30 miles out of their way. And same for drop offs as well
Virginia DAgent was out of town, so we had to deal with a cashier (who was very nice) of the gas station, and she was alone during a busy time of day. Cashier thought the truck was broke and didn't understand why I was there to pick up the truck which made me very nervous. She ended up getting the agent on the phone, and he gave me a number to finalize the payment. I had to leave the store to give out information that I didn't want all the customers of the gas station to hear. Besides all of the above information I was very thankful that the had a truck to accommodate my moving needs.
Justin WAwful information... store clerk knew NOTHING!!!! Overall a very very Stressful and awful experience!!!
Donna MThanks Alex
JULIE SIt was in the middle of nowhere, in the opposite direction of where I was going. No one there to receive the vehicle so I can only hope it has closed properly. The whole rental process makes me happy theirs competition in the market.
Akbar SVery convenient location Great customer service I had to wait a little bit because its a gas station and UHAUL together but I understand That's not just UHAUL They even gave me a free coffee *****
malorie jThe person who operates this location, was not there to issue the trailer and complete the paperwork. I spent over an hour waiting for the guy and then on the phone. Finally, the person at the call center was able to complete the contract (although I had to give her all the info I originally submitted on line) so that I could then go and fish the trailer I rented out from behind all the others. As I was about to connect it, I man who stated he was a friend of the guy who was supposed to be there showed up to help me out.
Allen LThe owner provided me with excellent service. A+++
Helen LHad to go to a different location, then I was told to pickup equipment, when arrived had to wait extra 30 minutes because the other location didn't pass information over to the new location.
Farris WVery friendly, helpful staff.
MALORIE JGood pick up location with great service.
Pamela NAlex is the best! Great overall experience
POUL BMy reservation was originally made at a different location in Nicholasville, KY. When I went to pick the truck up at the initial location I was told that my truck was not there and that they weren't sure when they could get me one. I understand that scheduling issues can occur but I believe the professional thing to do would have been to give me a call to let me know when it became apparent that there was a problem. My scheduled move was moved back about three hours due to the location not having my truck and also having to drive to another location that is further away.
RICHARD PI met the owner/manager of the location. He assured me I would not incur any overage charges for miles due to the odometer reading being off. However, I am now being billed for overage and continue to be billed now for a late charge. All of which I DO NOT OWE. The owner/manager was nice enough but I'm confused as to why the odometer was off and why I would be responsible for this charge. I'd like to get this cleared up as soon as possible.
jill hStaff was more involved with his cell phone than interacting with me, the customer. I had to ask for assistance to hook up trailer. It was not offered. No one surveyed the tow vehicle to see if it was a good fit as web site implied.
David HThe customer service was great and he helped me greatly.
AHMAD SThe owner was busy taking care of customers coming into his mini-mart and also trying to take care of me. So I had to wait a little longer than normal until his helper arrived. Then he gave me 100 % of his attention. Very detailed in handing the truck and keys over to me and had good advice on how to return the truck and avoid any additional fees.
JAMES Howner was friendly. 1st time I had rented from this location. I would again.
JD BI dropped off on Saturday while location not staffed, It appears I could have dropped of on Monday (4-business days instead of calender days, was not sure due to the 24/7 designation
bertram gHave trailers accessible (not blocked in). Clear weeds from around trailers. Provide some hook up assistance. Keep trailer doors closed when parked.
Michael MVery helpful and courteous.
Ross KI would like to see the times of operation. The first original place closed and sent me in array of trying to find another truck. It was very stressful at the moment, but the place we were directed to was very polite and made it all worth it. They made it Better and I was on the road in no time
TIMOTHY BGreat to deal with. Would recommend.
Gregory BAfter our experience on Monday, 23 Sep, I would not recommend UHaul to anyone and would advise them to not use UHaul under any circumstances
Kathy MA Great place to rent from! Excellent service. Clean vehicle.
Gail WOwners were extremely friendly and accommodating.
mark mEasy to find and had gas station there so very convenient for returning the truck. Little difficult to find a good area to park a 26 ft truck for drop off, but staff very friendly and easy to work with. Would recommend to others in this area.
JESSICA RWhen you reserve a truck two weeks in advance you should have the size needed. Also you must do better than one day notice that you have changed everything. Rental was $249 when I got there you tried to charge $515 and then $360 and you still have two charges on my credit card $249 and $360. Took another hour there to get the truck because of this. Will not use U Haul again !!
Ken SThe dealer was not present that this location when we arrived. We had to wait for over 30 minutes for him to arrive which made us late in our trip. Other than that, he was very nice, professional.
shyam jVery nice staff. Went out of their way to help.
Scott W